Imagine Cruising Questions & Answers

Dear Cheryl,
We were on the Vasco Da Gama where the Cruise was cancelled 6 days after departure. We were returned to Perth. CMV has promised a full refund to be paid through Imagine Cruising. Our experience with Imagine Cruising prior to the cruise was one where we had to chase them for information. However, when we did they always got back to us. Nevertheless, from the cruise, through our quarantine in Perth and finally, our flight back to NSW Imagine Cruising kept us up to date and worked very hard to support our repatriation. We were very impressed with this. I would advise that you keep contacting them to ensure that your cruise is, indeed, happening.

Hi Martin, our flights from Brisbane have been cancelled and NCL have suspended all cruises until July, so I’m fairly sure we’re not going anywhere, my issue is we’ll be forced to take cruise credits and not given the option for a full refund

I have Telstra network hence I don’t have any issues,maybe speak to your Optus provider.

Hi Katelyn, problem solved and my comment now able to be viewed on product review
Thank you
Jules

HI Baz. Theses are worrying times. We had booked a trip from Mauritius to Venice which we were assured would go ahead up until the day it was due to sail. We were in Mauritius and had to then negotiate with cruise cafe to get flights changed. Which they did do. During that process I felt that we were expected to be grateful as consultants quoted that cruise cafe were doing changes for us as a sign of good faith, despite us asking either telephoning or emails should we proceed with the holiday and each time being told it was still going ahead. I am now trying to salvage some credits or refunds. I have to say Vanessa has been very helpful even if I’ve been a bit frustrated with the whole process All I can say from my experience is that I would be very cautious booking through cruise cafe again. I can’t advise what you should do. All I know is we paid upwards of 14k plus and I’m not sure how much of it we will see. We had booked additional nights in Mauritius and changed flight plans which trying to retrieve is becoming a nightmare. Also if I had had asked for a better breakdown of costs before paying a deposit I doubt I would of booked. As in hindsight I don’t think it was such a bargain. Our group did not realise that we had to fly from Perth to Dubai then back to Mauritius. Another thing that is not said when booking as we were told that would told later. I don’t believe that as Emirates own imagine cruising apparently so we were always going to be sent that way. A poor decision on our part and such a long flight. The so called four star hotel in Mauritius was a joke. More like a 3 Star. So another lie. Emirates changed our flight to come home via Air Mauritius which was good as we would of had a 20 plus stop over. Again. Cruise cafe made us feel we should be grateful as CC said they had paid although it was Emirates changed the flight knowing that they were closing flights so had to get us home. So this has been my experience. Hope you can make a decision that suits you. Again Vanessa is helpful but can only tell you what she knows. In the end it’s your choice. Good luck. Sandra.

Sandra Thank you for your reply. Are we talking about the same company though ? You refer to Cruise Cafe wheras our agent is Imagine. Are they the same company ? You do however refer to Vanessa so surely there can't be another Vanessa with Cruise Cafe also ? You make mention that Imagine Cruising is owned by Emirates hence the main reason you are booked through Dubai which means for our trip to SA it takes 24 hours to get there. Not good and we are very unhappy about that but it seems if you go ahead that is really the only choice.
Is it normal or only with Imagine that they can not / will not give you any assurance about what will happen if they cannot fulfill there side of the deal or is that them just being missleading ?
Cheers Baz

Who got a refund would be nice to know? 70% offered. I’d be surprised. If it’s true then the bar has been set as a minimum. We are still waiting. I’m sure most of us are. Happy to discuss as a group. I am one of the unhappy ones.

We were supposed to be in Singapore and Vietnam at the moment. Everything has stopped due to covid19
Imagine offered refund before we even asked. We thought we'd done our doe. They couldn't have been more helpful in offering different options as well as refund which is the option we took. Hope this clears up any confusion

We were to travel on the costa Mediterranea from Mauritius to Venice. All that was offered is a small percentage of the cruise only. The advertised price of the whole trip was not broken down enough to know exactly what the cruise component cost. Lesson learned. The air fare to Mauritius from Perth and the 3 day stay in a supposedly 4 Star in hotel in Mauritius was, in hind site excessive. Wish I’d asked for more of a breakdown. Cruise cafe were not that forthcoming with information about cruise cancellations so we had no choice but to go. The whole thing was a disaster.

Hi I’m not sure what the deposit would be. I think it is a percentage of the holiday cost. You would be best to ring the company and ask. I found them very helpful. Cheers Helen

no only to Rome, Pisa around the Med and Icelandic Cruise very good

Thank you Bev and Julian, we are so happy to hear how much you loved your cruise! Shan Z. we have some wonderful holidays to the Mediterranean. How long have you been wanting to do this? We believe in making dreams come true, call us on 1800 947 075. Our website is: https://www.imaginecruising.com.au/. Always here to help you, and nothing beats an amazing holiday!
Kind regards, Vanessa
Imagine Cruising

Hi Shan, yes you are. We can ask our Concierge Team to give you a call and quote to upgrade your cabin. Any more questions please do not hesitate to ask, we are always happy to help.

Vanessa
IMAGINE CRUISING - More than just a cruise!
[email protected]
Phone: 1800 947 075