JessSydney, NSW
- Verified customer
Must book when moving!
I had such a struggle with a seperate moving company (My Moovers) that I had booked before iMove group.
They were 5 hours late, the customer support were incredibly rude and I was incredibly stressed.
That's when I called iMove group, Mary in the office was incredibly understanding and kind, getting somebody out to me in about an hour.
The boys moving my 1 bedroom place were incredibly quick and careful with my furniture. I couldn't find a fault in anything they did.
Thank you iMove group for saving the day!!!
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BrindhaSydney Surrounds, NSW
- Verified customer
Excellent service
Small volume of items, mostly musical instruments, moved from Sydney to Melbourne. Timing was prompt and great. Removalists were professional and courteous and very careful with the items. Thank you so much for making this move easy.
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SophieSydney, NSW
- 5 reviews
- Verified customer
Problem solving at its best
My move was supposed to be easy, according to my daughter. It was not. What was supposed to be a simple move of pre-packed boxes and bags from a one-bed room apartment that were stored in one garage to another, turned out to be a disorganised nightmare. Ayden was fabulous - he arrived early, in case traffic held him up and had no trouble waiting till I was ready. He helped sort and consolidate the vast amount of items, some of which were out of their original boxes, on a hot day in an airless garage with two hysterical bickering women with no c...Read more
omplaint. He solved the problem of low overhead entry in the receiving garage, which prevented us from driving in by using a few shopping trolleys that had been dumped and also kept an eye out for a closer park when it presented itself. He worked fast and tirelessly, always looking out me when I helped. He even gave me lunch! He was always cheerful, polite and extremely helpful. If I ever need to move again, I would definitely ask for him.Similar opinion? Write a review on ieatwords.com.au!
Nick SaundersSydney, NSW
- Verified customer
Highly recommend Ragheed and Steve
I Move were punctual, organised and made my move so easy. Ragheed and Steve were simply fantastic. I had some extremely heavy furniture and they handled it carefully and masterfully
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SamSydney, NSW
- Verified customer
Move 3 bedroom house
Bashar and ammar took good care of our belongings and did well moving in the heat. We had some very heavy furniture. I got quotes from many companies and this company was good value.
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- Verified customer
Quality move .
Those guys are very professional and fast I have used them twice, interstate and local and they were great with both moves .also the office were helpful . Highly recommend them
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- Verified customer
Terrible Experience. Would never recommend using them
Staff were slow. None of the furniture was wrapped. Mattresses weren't wrapped. Had to move boxes up the stairs as they were left downstairs despite asking them to take them up.
My 65 year old mother ended up helping me move the furniture.
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- Verified customer
Ivan and noor
Ivan and Norr were absolutely fantastic, moving our stuff under the most trying of circumstances, they were always professional and courteous and took good care of our belongings, with everything arriving safe and sound and in good time. Thanks so much!
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PeterSydney, NSW
- Verified customer
Well organised, helpful, friendly and professional
I've had two very positive experiences moving between cities with iMove. I found their quoting process straightforward, their fees fair, their contact helpful and the removalists punctual, hard-working and professional. I'd recommend them!
1 comment
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Sarah TSydney, NSW
- Verified customer
Friendly and efficient
We moved a 2 bedroom apartment interstate and the guys in Sydney were super efficient and really friendly. We haven’t had a chance to review the guys at the other end (in Melbourne) but I am sure they were just as good.
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises and appreciate your feedback
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Leanne CollinsRichmond-Tweed, NSW
- Verified customer
Ivan and noor,
Very fast and great removalist recommend to anyone, they got the job done quickly and i was very pleased with the work they did and how quickly they got here from my previous address 9/10 hrs away I was very surprised on their timing. Very happy with these two.
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises and appreciate your feedback
Similar opinion? Write a review on ieatwords.com.au!
Chris GSydney, NSW
- 2 reviews
- Verified customer
Excellent
Amazing interstate removal service (Savio and Julian)
We moved our one bedroom apartment from Melbourne to Sydney. iMove gave a competitive quote with great customer service. Savio’s removal was exceptional. They took much care to pack, wrap and store our items. When moving in they were very careful with no damage to our goods or walls etc. Very friendly and professional, made our interstate move very easy. Would highly recommend imove to anyone moving their house. Chris
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises and appreciate your feedback
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- Verified customer
Seamless move from go to whoa!
We recently moved two households from Sydney to Brisbane. Amanda guided us through the process beautifully, assessing both loads before coming up with a solution which worked extremely well for us. We had one 16 tonne truck & one 12 tonne truck with three men who worked tirelessly to ensure our goods left on time and arrived on time. Highly recommended.
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises and appreciate your feedback
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EveSydney, NSW
- 2 reviews
- Verified customer
It was a good move until it wasn't...
We were moving from Sydney to the Central West near Orange and had a short notice move period as we were building a new house and eager to get moved in prior to Christmas. As a result we only booked a week or two before the move date during a busy period. However the booking process was outstanding, [name removed] in their office was thorough and detailed and super helpful. We were even given the option of postponing the move at no extra cost if the builders were delayed.
We put a deposit of $1k down and booked in 2 big trucks with 4 men. We ...Read more
paid a capped rate for the day that was competitive with other quotes we'd gotten. Pick up in Sydney was okay, access wasn't great (we were on a main road with a clearway out the front) but we'd reserved some car spaces for them and the 4 guys packed everything up. My partner stayed in Sydney while I headed out to the new house to pick up the keys and wait for everyone to arrive. Unfortunately with it being December in NSW there were horrible bushfires and the main highway between Sydney and Orange was shutdown and the movers and my partner were stuck until it re-opened or a detour was found. I received a few calls from [name removed] and [name removed] in the office with updates and possible plans, the movers claimed they were told they had to detour via Wagga Wagga (!) and there was a possibility that they may need to return to Sydney and re-deliver another day at considerable expense. When I stated we had no extra money (we'd just built a house and paid nearly $5k to move) the office staff worked with another team member who volunteered with the RFS to try and find an alternative route. The trucks had to be back in Sydney the next day for jobs.2 comments
Allen W.iMove
Hi Eve, unfortunately due to the bush fires we had huge delays & normally a job like yours would be done within the time frame given but the guys were stuck on the highway for hours & hours. Apologies for any inconveniences caused
Just to clarify, the movers were only delayed just over an hour on the highway as my partner left Sydney the same time as them and got to the new house shortly before them. I have call records showin... Read more
g that’s not the case. Please know I have no issues with the delays, it was a big move over a long distance with bushfires completely out of our control.Similar opinion? Write a review on ieatwords.com.au!
Amela M.Sydney, NSW
- 3 reviews
- Verified customer
An absolute shambolic experience
We basically had two moves booked in one day (moving my brother into an apartment I was moving out of and moving me into a townhouse - all up 2-3BDR worth of stuff) so our move was scheduled to start first thing on the Saturday morning. The Friday afternoon prior I was advised that the truck that was scheduled to do the move had been held up (for a reason apparently outside of the company’s control). I was given the option to push my move into the afternoon (expected to arrive around midday) when another truck would free up or organise a move w...Read more
ith a different company. I should have done the latter but, given the short notice, decided to stick with imove. So, to summarise 3 hours of brain damage into a paragraph, the guys didn’t show up until around 3pm (this in itself was an issue because we had loaded the majority of our stuff into my building foyer to try to make things go as swiftly as possible and it just sat there all day driving the building manager insane) and the movers were clearly exhausted. They spent way too much time dawdling when they arrived and then had the audacity to argue that they weren’t going to move the stuff we had loaded into the foyer (why you ask? no reason given). All this while my husband and brother were doing as much, if not more, of the work than they were. In the end, the move was completed in 3 hours but this took a lot of brain damage to get done. I would never use this company again nor would I recommend anyone else does.1 comment
Allen W.iMove
Hi Amela, Thank you for your feedback and we apologise about your experience. Can you please give me an urgent call when you are available on 1300046683 to discuss this further.
Regards,
Amanda
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GlenSydney, NSW
- Verified customer
Ivan and noor
Very professional and helpful. Also very careful with fragile goods. I would recommend them anytime. We will be using only this team for our moves. The boys were also on time
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises and appreciate your feedback
Similar opinion? Write a review on ieatwords.com.au!
KalisaSydney, NSW
- Verified customer
Ragheed and Arther are very professional and efficient
We moved from NSW to VIC, it only takes one day for them to deliver all the furniture with perfect condition. They are very efficient and professional, helping us disassemble and reassemble big furnitures, organising spaces in the truck. They are on time all the time. Would recommend.
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises and appreciate your feedback
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Bad start but guys were great
First the truck didn’t arrive on time but once they had allocated a new truck those guys were fantastic. Ragheed and Arter were awesome and polite great customer service. They worked hard and fast. And went the extra mile. Would recommend these guys any day
1 comment
Allen W.iMove
Hi Rusty,
Apologies on the delay there were huge issues due to bush fires with our trucks but i am glad overall you were happy with the service our guys provided. Thank you for your kind words & feedback
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Tina MWide Bay-Burnett, QLD
- Verified customer
Last Minute Cancellation
I booked four and a half months ahead of moving my 4 bedroom household furniture interstate and they cancelled on me 6 days before my move. They then range me later the same day to say that for an extra $1000 they could hire a truck with 2 workers to complete my move. It was very stressful and disappointing for me as I had to scramble to find a new mover and lost half a day calling around to find another mover. At least I got my deposit back.
I would never recommend them to anyone!
1 comment
Allen W.iMove
Hi Tina we were unable to get our trucks across the border from NSW due to bush fires we only had the option of renting a truck for you in QLD. Apologies on any inconveniences this has caused this was not in our control.
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Christy LeeGreater Melbourne (Inner), VIC
- Verified customer
Ivan and noor
Ivan was polite and friendly, move done perfectly no issues or hassles. Was a very hot day, no complaints or concerns. I would definitely use imove group again. Thank you!
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises and appreciate your feedback
Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Roryasked
When you failed to provide a refund and I was then forced to lodge a complaint with the Office of Fair Trading, why did you refuse to respond to them and their queries? Something to hide?
No answers
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Allen W.iMove
Hi Peter, thank you for your kind words. We hope your enjoying your new home :)