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Reviews

4.9

63 reviews
5
(60)
4
(0)
3
(2)
2
(1)
1
(0)
  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    5.0 (1)
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I was very happy with the appliance and the purchase process

published
Kathrin

KathrinBrisbane

  • 2 reviews

Highly recommendable

published

We bought a Miele oven on 12 Oct, received a detailed email one day later saying that delivery would take 1-4 weeks. On 28 Oct, just over two weeks later, we were send all the shipment details as the oven came from Belgium. We could literally track the appliance from when it left Brussels Airport until it got delivered to us. While we would have liked to support a local supplier it is hard to justify how much more they charge. We saved over $700 and the service was excellent. We would definitely by from Import Appliances again.

kingwy

kingwyHong Kong

Excellent Deal!

published

We bought a Miele Combo-Oven + Steam Oven (DGC6300) in June and it took less than couple weeks to be delivered to our home in Hong Kong. We are 100% satisfied with the efficient and reliable services provided by Import Appliances.

We are very happy with our new oven especially when we paid only a fraction of the retail price for it.

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Fantastic Service

published

I bought a Siemens induction cooktop from ImportAppliances which was delivered to my address in less than 2 weeks for nearly half the price that I would have paid in Australia, and it was also a later model than was available to me locally ! The ImportAppliances website is very easy to use, they are incredibly responsive to queries and they seem to have the very latest European products.
Reliable, easy to do business with, great communication, very responsive and very inexpensive.

Norman

NormanSydney

  • 6 reviews

Excellent deal and deliver on promise!

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Why

WhyAU

The best !

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Import Appliances are efficient, reliable, communication is terrific and the 2 items I purchased (Siemens induction cooktop and Siemens Rangehood) are perfect. I saved close to 50% of the cost I would have paid if I'd purchased from anywhere in Australia.

Micha is wonderful to deal with. Emails and all correspondence is attended to promptly and no question is too hard.

I strongly recommend Import Appliances as the Australian pricing for these products is obscene compared with what Europeans pay for exactly the same products.

I wish I'd purchased all of the products for my kitchen renovation from Import Appliances.
Price, communication, efficiency of delivery...and did I mention price ?

Excellent company

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I brought a oven and stove top, everything went well so when looking at this company, you may rest assured that everything is is cosure .The end result is that you will save a lot of money and get the most recent products that are not even in shops yet, any questions i had were answerd straight away .I am very pleased .
Saved thousands

Great service and product

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Shep

Shep

  • 2 reviews

Great Service, Awesome Price

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We built a new house (in Canberra) and got a Bosch oven and induction cooktop from ImportAppliances. The prices couldn't be matched by any local (including online) retailers and the delivery was pretty snappy (within a couple of weeks). The appliances arrived well packed and immaculate, all very easy really. I'd recommend buying from them.
fast, cheap, good customer service

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Nicholas

NicholasDeakin 2600, ACT

  • Verified customer

Excellent price, service and communication

published

I'm very happy with the Siemens combi-steam and micro-convection ovens, warming draw and induction cooktop that I bought from Import Appliances. The saving I made by buying from Import Appliances was substantial compared with buying retail in Australia. I had many questions before I made my purchases and the team was very thorough in all of their communications. I was very certain in my choices as a result. I have recommended Import Appliances to all of my friends. Great work!
The flex-induction cooktop is outstanding.

Customer Service
Product Quality
Return Claim MadeNo
Demons27

Demons27Melbourne

  • 3 reviews

Outstanding product and service provider

published

When redoing our kitchen 8 months ago we used ImportAppliances to source a high end Bosch cooking package. Savings of over $2500 on local prices were amazing. Goods were delivered from Belgium within 14 days of ordering and arrived safely. The customer service was very professional and even included a lovely hand written Xmas card. The international freight tracking meant we received daily updates as our order travelled around the world. I simply cannot recommend ImportAppliances and their quality products highly enough :)
Product range & quality, price, customer service, timely delivery

Excellent - would definitely use again and recommend to friends

published

I bought 2 Miele ovens through Import Appliances. The experience was excellent. Their communication was outstanding. While I am yet to install the ovens, they arrived intact and there is no reason to believe there will be any problems. The experience was painless and pretty much trouble free so I will probably use them again.
Excellent prices and communication. Everything as promised.
TNT delivered them but needed a forklift without telling me. Luckily the storage place had one! This was nothing to do with Import Appliances however.

Ilia

IliaAdelaide

An excellent experience

published

We have seldom had such a good experience with a company: the Neff pyrolytic oven we had ordered turned out to have a slight dent in its fasciae due to the vagaries of transport. My dear wife contacted [name removed] at Import Appliances and, after sending her a picture of the damaged oven, Import Appliances had a brand new one sent to us from Belgium in a wooden crate. Congratulations !
Serious, reliable, trustworthy

Nigel

Nigel

  • 2 reviews

Absolutely perfect and highly recomended!

published

I initially placed an order for a bosch inducton cooktop but just prior to receiving it I changed my mind and instead wanted a Siemens. Micha, you were so kind and with no questions asked you changed the order and refunded the difference in cost. That's not all, My cooktop was delivered by superman all the way from europe in just a few days! The cooktop was half the cost of the same model available in the shops here in perth. What more can I say, I'm very very happy. Thank you so very much, Micha.
Very reliable, inexpensive and excellent customer service!

Chris

Chris

  • 2 reviews
  • 1 like

Excellent Service at Import Appliances

published

We had to replace our oven in January. Trouble was, it was a compact size (45cm) model -- difficult to find a suitable replacement and expensive. In short, we found what we needed at Import Appliances and had it sent directly to us. The ordering was quick and easy and the shipping was fast. Micha was great and kept us informed throughout. The replacement was the highest quality -- better than the old one. We would order from Import Appliances again.
Fast and easy ordering. Excellent, easy to use web site with all the info. Oven was really high quality too.
Delivery courier had a bad attitude and had to be persuaded to cart the box inside the front door.

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Definitely a well kept secret - Thanks

published

Great service

published

Our first induction hob and Neff oven arrived from Europe on time and ready for the new kitchen fit out. However, on Thursday morning, before Good Friday and the Easter weekend, my wife and I found that someone had stolen the new hob from our locked garage. After a call to [name removed] to explain the situation, she kindly organised for a replacement hob to be sent UPS that day from Belgium.

The new hob arrived, as promised, the following Wednesday. Obviously this shipment took place over the Easter long weekend, but the hob still arrived on time. Our kitchen fit out team from de Gabrielle Kitchens installed the hob and oven as previously scheduled. Wonderful service. Well done!
Professional service - great prices.

Brilliant Service

published

We bought the family home and installed a new kitchen and used Import Appliances to purchase 4 of the major appliances. They were simply brilliant!! Friendly and helpful, they also went out of their way to help us with an after delivery issue. We have been overjoyed with our appliances, are looking for a couple of accessories for them now and Import Appliances have provided us with some great advice.
Fast, friendly and far cheaper than buying the appliances within Australia

Thanks ImportAppliances

published

We are building a new home and because I purchased from import appliances I was able to stay within our budget and have premium brands in my kitchen. The house is nearing completion, hence our stove and oven have not been installed yet, but the speed of delivery was incredible, around 2 weeks. Micha (Australian based customer support), answered all questions promptly, kept me updated about the travel of our products and followed up. We have a Siemens Pyrolytic oven and 900mm Induction cooktop. Thanku ;-)
P.S I have recommended Import App to most people i meet
The brand standards and the speed of service
If only Import Appliances stocked more product, more rangehoods, microwaves, dishwashers, fridges etc...

Alla Hay

Alla HaySydney

It was my Good Luck!

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Have nothing to say but great thank you Import Appliances team! You made my dream become true. I took a risk by ordering expensive appliances via internet but from the beginning to the end I felt your concern and understanding. And I got my top quality Neff appliances for a very affordable price and even earlier than I expected! I can not stop enjoying my beautiful cooktop and oven and if I need something else I will order it from you, guys. You are doing great job ... Good luck to you in your business!

1 comment
ImportAppliances
First L.ImportAppliances
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Questions & Answers

Phoebe Cheung

Phoebe Cheungasked

Hi I am come from Hong Kong, I want to check how long does u take to deliver to Hong Kong if I buy your products?Is everything same when I compare the products buy in HK and Europe ?

4 answers
Lee
Lee

Mine arrived within the three weeks as stated. However, it took awhile for a friend (which I recommended, recently) to receive hers. Perhaps, six to eight weeks. It appears that they have difficulty sourcing the model. Best if you get in touch with supplier.

vicki
vicki

Yes you need to contact import appliances. Mine came 3 weeks

ImportAppliances
First L.ImportAppliances

Hi there,

Most of the time it takes between 1 - 4 weeks to source products from the manufacturer. Once they arrive in stock at our warehouse in Belgium we prepare them for shipping and express shipping to Hong Kong only takes a few days (3-4).
The products for sale on our website are the same or very similar to the models you'll find in your local stores.
But please don't hesitate to contact me ([email protected]) if you would like more info or have any further questions on specific models.

Kind regards,
Micha
Customer support

Fab

Fabasked

Hi there, how can I guarantee getting the same product here in Melbourne and is there any manufacturer warranty please.?

Fabian Secatore

1 answer
ImportAppliances
First L.ImportAppliances

Hi Fabian,

Thank you for your question. All models sold on our website are genuine Bosch, Siemens, Miele, Neff appliances. For more information on Australian warranty, please check our website: http://www.importappliances.com.au/warranty

Kind regards,
Micha

ssv

ssvasked

Are there any interest free term available for purchases?.

1 answer
ImportAppliances
First L.ImportAppliances

At this point in time, we do not offer any finance plans. We do, however, offer payment via credit card (Visa or Mastercard) which might let you pay off your appliances over a longer period of time. Please contact your credit card provider for more information.

Kind regards,
Micha

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