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I was very happy with the appliance and the purchase process
Recently I bought a Neff steam oven from Import Appliances. I was initially concerned about buying online and from an overseas supplier, but could not source the appliance I wanted in Australia. Space constraints made my selection options very limited. Import Appliances had the item I was seeking, answered my questions quickly pre purchase, so I committed to buy. Tracking details were provided so the article could be tracked during its journey from the other side of the world! I am very glad I bought from Import Appliances as the applianc...Read more
e arrived in exactly the time advised, was of exceptional quality (as I had hoped) and fitted the space perfectly. So good when things work out as you hope they will. It is a great product and we love it. Thank you Micha and the Import Appliance team. Highly recommended!Similar opinion? Write a review on ieatwords.com.au!
KathrinBrisbane
- 2 reviews
Highly recommendable
We bought a Miele oven on 12 Oct, received a detailed email one day later saying that delivery would take 1-4 weeks. On 28 Oct, just over two weeks later, we were send all the shipment details as the oven came from Belgium. We could literally track the appliance from when it left Brussels Airport until it got delivered to us. While we would have liked to support a local supplier it is hard to justify how much more they charge. We saved over $700 and the service was excellent. We would definitely by from Import Appliances again.
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kingwyHong Kong
Excellent Deal!
We bought a Miele Combo-Oven + Steam Oven (DGC6300) in June and it took less than couple weeks to be delivered to our home in Hong Kong. We are 100% satisfied with the efficient and reliable services provided by Import Appliances.
We are very happy with our new oven especially when we paid only a fraction of the retail price for it.
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Fantastic Service
I bought a Siemens induction cooktop from ImportAppliances which was delivered to my address in less than 2 weeks for nearly half the price that I would have paid in Australia, and it was also a later model than was available to me locally ! The ImportAppliances website is very easy to use, they are incredibly responsive to queries and they seem to have the very latest European products.
Reliable, easy to do business with, great communication, very responsive and very inexpensive.
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NormanSydney
- 6 reviews
Excellent deal and deliver on promise!
Notice ImportAppliances while trying to learn how to import appliances myself from UK / Europe. I was about to give up when it all seems too hard and takes too long.
I had my eyes on Miele Steam Combi XL Oven DGC6600 as my steam oven and secondary oven (yes, not necessary, but when are appliances about necessity?). Miele Australia when into a major tail spin when they switch to 6xxx series and no stock for months.
ImportAppliances is able to get it almost as soon as it is release in Belgium, sent them to Sydney and even with "major delays...Read more
" on the Miele europe side, I still get the appliances earlier than Miele's launch party for the new 6xxx series! What's more, Miele Australia only carries the most expensive mode for 9000AUD+ (and no stock), I got it for more than 30% off and I got the model that I wanted. I could have pay a little more and get the top model, but I don't have the need. i have got a delay in my kitchen manufacturing and [Personal Name Removed] kindly reminded me that I can start the local 60 days warranty when I am done with my installation! double win!Similar opinion? Write a review on ieatwords.com.au!
WhyAU
The best !
Import Appliances are efficient, reliable, communication is terrific and the 2 items I purchased (Siemens induction cooktop and Siemens Rangehood) are perfect. I saved close to 50% of the cost I would have paid if I'd purchased from anywhere in Australia.
Micha is wonderful to deal with. Emails and all correspondence is attended to promptly and no question is too hard.
I strongly recommend Import Appliances as the Australian pricing for these products is obscene compared with what Europeans pay for exactly the same products.
I wish I'd purchased all of the products for my kitchen renovation from Import Appliances.
Price, communication, efficiency of delivery...and did I mention price ?
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Excellent company
I brought a oven and stove top, everything went well so when looking at this company, you may rest assured that everything is is cosure .The end result is that you will save a lot of money and get the most recent products that are not even in shops yet, any questions i had were answerd straight away .I am very pleased .
Saved thousands
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Great service and product
We were extremely pleased with the service from Import Appliances and have already recommended them to others. The electrician who did our installation was also interested. It was very helpful to be able to monitor progress for delivery.
We are very happy with our new Siemens induction cooktop. The installation was smooth.
We replaced a 12yr old induction cooktop and find the new features very helpful. I especially like the ability to control time and boost feature individually for each area on the cooktop. I find the Flexi plates ...Read more
very useful, particularly for my rectangular griddle pan. The other useful feature is “the hand” which I use a lot to clean up spatter when frying. Having a contact in Australia who we could talk to on the phoneSimilar opinion? Write a review on ieatwords.com.au!
Shep
- 2 reviews
Great Service, Awesome Price
We built a new house (in Canberra) and got a Bosch oven and induction cooktop from ImportAppliances. The prices couldn't be matched by any local (including online) retailers and the delivery was pretty snappy (within a couple of weeks). The appliances arrived well packed and immaculate, all very easy really. I'd recommend buying from them.
fast, cheap, good customer service
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NicholasDeakin 2600, ACT
- Verified customer
Excellent price, service and communication
I'm very happy with the Siemens combi-steam and micro-convection ovens, warming draw and induction cooktop that I bought from Import Appliances. The saving I made by buying from Import Appliances was substantial compared with buying retail in Australia. I had many questions before I made my purchases and the team was very thorough in all of their communications. I was very certain in my choices as a result. I have recommended Import Appliances to all of my friends. Great work!
The flex-induction cooktop is outstanding.
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Demons27Melbourne
- 3 reviews
Outstanding product and service provider
When redoing our kitchen 8 months ago we used ImportAppliances to source a high end Bosch cooking package. Savings of over $2500 on local prices were amazing. Goods were delivered from Belgium within 14 days of ordering and arrived safely. The customer service was very professional and even included a lovely hand written Xmas card. The international freight tracking meant we received daily updates as our order travelled around the world. I simply cannot recommend ImportAppliances and their quality products highly enough :)
Product range & quality, price, customer service, timely delivery
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Excellent - would definitely use again and recommend to friends
I bought 2 Miele ovens through Import Appliances. The experience was excellent. Their communication was outstanding. While I am yet to install the ovens, they arrived intact and there is no reason to believe there will be any problems. The experience was painless and pretty much trouble free so I will probably use them again.
Excellent prices and communication. Everything as promised.
TNT delivered them but needed a forklift without telling me. Luckily the storage place had one! This was nothing to do with Import Appliances however.
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IliaAdelaide
An excellent experience
We have seldom had such a good experience with a company: the Neff pyrolytic oven we had ordered turned out to have a slight dent in its fasciae due to the vagaries of transport. My dear wife contacted [name removed] at Import Appliances and, after sending her a picture of the damaged oven, Import Appliances had a brand new one sent to us from Belgium in a wooden crate. Congratulations !
Serious, reliable, trustworthy
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Nigel
- 2 reviews
Absolutely perfect and highly recomended!
I initially placed an order for a bosch inducton cooktop but just prior to receiving it I changed my mind and instead wanted a Siemens. Micha, you were so kind and with no questions asked you changed the order and refunded the difference in cost. That's not all, My cooktop was delivered by superman all the way from europe in just a few days! The cooktop was half the cost of the same model available in the shops here in perth. What more can I say, I'm very very happy. Thank you so very much, Micha.
Very reliable, inexpensive and excellent customer service!
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Chris
- 2 reviews
- 1 like
Excellent Service at Import Appliances
We had to replace our oven in January. Trouble was, it was a compact size (45cm) model -- difficult to find a suitable replacement and expensive. In short, we found what we needed at Import Appliances and had it sent directly to us. The ordering was quick and easy and the shipping was fast. Micha was great and kept us informed throughout. The replacement was the highest quality -- better than the old one. We would order from Import Appliances again.
Fast and easy ordering. Excellent, easy to use web site with all the info. Oven was really high quality too.
Delivery courier had a bad attitude and had to be persuaded to cart the box inside the front door.
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Definitely a well kept secret - Thanks
Like most others, I really thought we were giving money to the internet.... However, we were pleasantly surprised, firstly with the service from Micha - thanks heaps for the great communication. Then we were given our tracking details and 6 days later received our goods. It arrived so well packed and signed as fragile "Please handle me like a baby" it was packed inside another well packed box. Great packing, great service and I haven't even mentioned the fact that it is half price of what we would pay here in Australia. I am sorry we could...Read more
n't purchase locally - both from an ethical and job point of view - but equally, I don't understand why Australian retailers can't or won't be fair about pricing. Price - Service - Did I mention price The worry of giving my money to the internet - no english manual, but guess what - download it from the webSimilar opinion? Write a review on ieatwords.com.au!
David and NarelleSydney
Great service
Our first induction hob and Neff oven arrived from Europe on time and ready for the new kitchen fit out. However, on Thursday morning, before Good Friday and the Easter weekend, my wife and I found that someone had stolen the new hob from our locked garage. After a call to [name removed] to explain the situation, she kindly organised for a replacement hob to be sent UPS that day from Belgium.
The new hob arrived, as promised, the following Wednesday. Obviously this shipment took place over the Easter long weekend, but the hob still arrived on time. Our kitchen fit out team from de Gabrielle Kitchens installed the hob and oven as previously scheduled. Wonderful service. Well done!
Professional service - great prices.
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Brilliant Service
We bought the family home and installed a new kitchen and used Import Appliances to purchase 4 of the major appliances. They were simply brilliant!! Friendly and helpful, they also went out of their way to help us with an after delivery issue. We have been overjoyed with our appliances, are looking for a couple of accessories for them now and Import Appliances have provided us with some great advice.
Fast, friendly and far cheaper than buying the appliances within Australia
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Thanks ImportAppliances
We are building a new home and because I purchased from import appliances I was able to stay within our budget and have premium brands in my kitchen. The house is nearing completion, hence our stove and oven have not been installed yet, but the speed of delivery was incredible, around 2 weeks. Micha (Australian based customer support), answered all questions promptly, kept me updated about the travel of our products and followed up. We have a Siemens Pyrolytic oven and 900mm Induction cooktop. Thanku ;-)
P.S I have recommended Import App to most people i meet
The brand standards and the speed of service
If only Import Appliances stocked more product, more rangehoods, microwaves, dishwashers, fridges etc...
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Alla HaySydney
It was my Good Luck!
Have nothing to say but great thank you Import Appliances team! You made my dream become true. I took a risk by ordering expensive appliances via internet but from the beginning to the end I felt your concern and understanding. And I got my top quality Neff appliances for a very affordable price and even earlier than I expected! I can not stop enjoying my beautiful cooktop and oven and if I need something else I will order it from you, guys. You are doing great job ... Good luck to you in your business!
1 comment
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Questions & Answers
Phoebe Cheungasked
Hi I am come from Hong Kong, I want to check how long does u take to deliver to Hong Kong if I buy your products?Is everything same when I compare the products buy in HK and Europe ?
4 answers
Mine arrived within the three weeks as stated. However, it took awhile for a friend (which I recommended, recently) to receive hers. Perhaps, six to eight weeks. It appears that they have difficulty sourcing the model. Best if you get in touch with supplier.
Yes you need to contact import appliances. Mine came 3 weeks
First L.ImportAppliances
Hi there,
Most of the time it takes between 1 - 4 weeks to source products from the manufacturer. Once they arrive in stock at our warehouse in Belgium we prepare them for shipping and express shipping to Hong Kong only takes a few days (3-4).
The products for sale on our website are the same or very similar to the models you'll find in your local stores.
But please don't hesitate to contact me ([email protected]) if you would like more info or have any further questions on specific models.
Kind regards,
Micha
Customer support
Fabasked
Hi there, how can I guarantee getting the same product here in Melbourne and is there any manufacturer warranty please.?
Fabian Secatore
1 answer
First L.ImportAppliances
Hi Fabian,
Thank you for your question. All models sold on our website are genuine Bosch, Siemens, Miele, Neff appliances. For more information on Australian warranty, please check our website: http://www.importappliances.com.au/warranty
Kind regards,
Micha
ssvasked
Are there any interest free term available for purchases?.
1 answer
First L.ImportAppliances
At this point in time, we do not offer any finance plans. We do, however, offer payment via credit card (Visa or Mastercard) which might let you pay off your appliances over a longer period of time. Please contact your credit card provider for more information.
Kind regards,
Micha
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First L.ImportAppliances
Hi Stephan, we haven't had any customers yet which had to send back a complete appliance to Europe. Usually when something is wrong with an appliance it will break down within the first hours or days ... Read more
of use. During the first 2 months after installation we offer a local Australian warranty (see http://www.importappliances.com.au/warranty), which means that we'll pay for a technician to come to your home and have the appliance repaired. Please get in touch via e-mail, phone or chat if you have any further questions or concerns. Kind regards, Micha