From the October 11th, 2022 to the 25th of March, 2020, Impressions the Home Builder is offering a $150 Visa Prepaid Gift Card to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentives: Mar 2017 to Oct 2017 - $200 Visa Prepaid Gift Card, Jan 2016 to Feb 2017 - $250 Visa Prepaid Gift Card, Mar 2015 to Jan 2016 - $500 Visa Prepaid Gift Card
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Job number 92765Perth, WA
- Verified customer
Great from start to finish
Impressions designed a one off concept to suit our needs as a family. The process was smooth and easy from start to finish and built in a timely period. We are delighted with the house and would definitely recommend Impressions to anyone considering a house and land package. Thanks Impressions.
1 comment
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Sandy C.Perth, WA
- Verified customer
Best build - ever
Impressions are impressive. Sorry about the pun but it is true. This is my 5th build (first with Impressions) and the best and easiest build ever.
There were no issues during construction apart from discontinued laminex and flooring but that wasn't Impressions fault.
The supervisor was on the ball and at the end of the construct he ensured we got handover as quickly as possible.
Both construction and finish are to a very high standard. We have no issues at all and that is surprising with a house build.
Well done Impressions.
1 comment
Impressions H.Impressions the Home Builder
Thanks Sandy for this wonderful review! We're impressed that you've built 5 homes and have chosen Impressions this time around. We hope you enjoy your home and create lasting memories.
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gonebushMandurah
- 2 reviews
- Verified customer
A GOOD BUILD
We had purchased a block that had a fair bit of slope front to rear & side to side. After a thorough evaluation process of our own design with a number of builders, we engaged Impressions to build a one-off custom designed house. We also engaged an independent building inspector.
The initial design/redesign & costing phase with our design consultant, Vinzi, was excellent with very prompt and accurate responses. The construction manager, Allen, and Estimating Manager, Russ, both took time out of their schedules to visit our block. Their time a...Read more
nd suggestions were helpful and much appreciated. The next phase leading up to construction was laborious and took much longer than it should have - in excess of 9 months! There were a variety of reasons for this but suffice to say that, although we did make design amendments along the way, responses from the builder's staff were often slow and a number of errors were found in various documents/drawings relating to the build. Promised pricing of items was also not forthcoming in a timely manner. Construction to practical completion took about 16 weeks which was excellent for a house of approx 300sqm and reflects very well on the organisational and coordination skills of the supervisor, Lindsay. Like any construction there were problems encountered during the build, however it is the willingness and attitude of the builder/supervisor to rectify the issues as they arise that is critical. We were very happy in this regard. A number of issues requiring rectification were also found at practical completion and these were remediated promptly. Overall we are very happy with the standard of construction. The 6 month maintenance period ended recently. There were a number of items identified that required attention and our thanks go to the maintenance team for their work. We were very pleased with the response, communication and rectification works done. We would build again with Impressions.1 comment
Impressions H.Impressions the Home Builder
Thanks for this thoughtful review! We are thrilled that you entrusted Impressions to build your one-off design and we hope you make lasting memories in your classy new home!
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MihiriPerth, WA
- Verified customer
A beautiful journey with Impressions
We are happy with our new house build and so far enjoying every every aspect of it. The journey with impressions team was good from the sales team. Our sales consultant was very helpful in designing the house we requires. However, when it came to the pre start, it was bit of a disaster for us with council requirements. At a stage we had to believe that impressions were not aware of our council requirements which took so long for us to get the building permit. But the designing team were flexible with our requirements and they amended the plan several times to meet our requirements. End of the day, it was worth the wait and impressions have come up with our dream home.
1 comment
Impressions H.Impressions the Home Builder
Thank Mihiri for your amazing review! We are thrilled that you have built your dream home with Impressions and wish you all the best in your classy new home!
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- Verified customer
Very good . Especially kitchen applianes are awesome.
Yes we are happy with building. But we had 24 weeks guarantee for construction and they did it 28 weeks. But finally all went well. Our cost was firm throughout the building. Tiling was not done in right time. Finally they managed to finished it. Company handled every thing in a proper way.
1 comment
Impressions H.Impressions the Home Builder
Thank you Jey for your review, we are thrilled that you love your Kitchen appliances and are happy with your Impressions home, we wish you all the best :)
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Sini jogyPerth, WA
- Verified customer
Our dream House
Impressions are very good in dealing people, in their designs and dreams. From there, you are enjoying starting prestart, signing, building, key handover etc . Especially [names removed] were very helpful in our dream journey. We had issue in our building process and nicely handeled.
Products are not in 100% but can cope.
Overall had a good experience.
Thanking you
1 comment
Impressions H.Impressions the Home Builder
Thank you Sini for your review. We are thrilled that you have enjoyed your building journey with Impressions and wish you all the best in your dream home.
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DoniPerth, WA
- Verified customer
The worst building experiance ever
Impressions talk to you very nice at the start to take you in and they shows you all the fanciness and win you with all their inclusions. But! But, when it's come to the building, it is the worst. They always try to cut corners and gives you had times.
I built 3 houses at once, and below were few of lots of big issues;
- After finalizing the plan but I was asking to change one thing, drafting department change many other things without notifying me. This has happened to all my houses and for one, they said that they wanted to lift the front se...Read more
2 comments
Impressions H.Impressions the Home Builder
Hi Doni, Sorry to hear about your experience with Impressions, we will do all we can to ensure your feedback is passed to our management team and resolved in a prompt manner. Can you please provide us... Read more
with your client number to look into this further.89991
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hiten k.Perth, WA
- Verified customer
House review
The build was managed well and every stage of the build was communicated clearly to me. This was is our first home and from the consultant Rick Allan to the Prestart with Rachel Burgers and to the final inspection with Marco the site supervisor, all was smooth and the people at impressions have been great. Rick understood what i initially wanted and was very helpful and knowledgeable and designed the perfect home for us.
1 comment
Impressions H.Impressions the Home Builder
Thanks for the fantastic review :) We are thrilled that you are happy with your building journey! We wish you all the best in your first home!
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Mehul ModiPerth, WA
- Verified customer
We are in good hands
This is our first home and was very smooth journey for us.we must admit that It was well managed and they were step ahead in terms of assurance. Very satisfactory.there wasn't any issues at any stage and the reason was clear information from the very beginning. No hidden things.i would definitely recommend impressions to other not because i have built with but to have quality and value they provides.
1 comment
Impressions H.Impressions the Home Builder
Hi Mehul, Thank you for your amazing review. We are thrilled that you are happy with our service and recommend Impressions to others.
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Glen and SandyPerth, WA
- Verified customer
A good Site supervisor makes all the difference!
This was the first home we have ever built and it was daunting at the start but all the staff especially our sales consultant Mike and our Site Supervisor Steve made the experience predominantly stress free. The workmanship was of high quality and we were able to identify and correct issues easily as Steve was very accessible and responsive to our queries and concerns. We had a few issues at practical completion but these were relatively minor and addressed quickly. The build time was relatively quick for the size of the house and we would p...Read more
ut this down to the professionalism of Steve in scheduling and using quality tradesmen so we didn't need to redo things. Final costings compared pretty much as per the original estimate. We would recommend Perceptions to others.1 comment
Impressions H.Impressions the Home Builder
Thanks for your wonderful review. On behalf of the team at Perceptions, we are happy to know that your building process was smooth and stress-free!
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Richard OduorPerth, WA
- 2 reviews
- Verified customer
Kind and helpful staff. Best builder option
My input well included and perfected. Professionalism is beyond doubt, all inclusion as stated on marketing are absolutely true. Service is prompt and no cost on contract was spot on. Impressions are depenfable, reliable and a quality builder for a first home or investment home owner. An exceptional work done!!
1 comment
Impressions H.Impressions the Home Builder
Thanks for this wonderful review. We are thrilled that you are enjoying your experience with Impressions. We look forward to the rest of your building journey with us!
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Ryan and Zaina Perth, WA
- Verified customer
Our one of first home build. Love it
Our building process went off smoothly and quick. Quality fittings and excellent workmanship. Any issues were corresponded immediately we were very satisfied and happy with the solution. Our final cost was slightly above the estimated due to extras of our choice. Amazing customer service friendly helpful staff. Impressed with Impressions.
1 comment
Impressions H.Impressions the Home Builder
Thanks for this wonderful review! We are thrilled that you are satisfied with your home and our customer service!
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Review collected in partnership with Impressions the Home Builder
The reviewer stated that an incentive was offered for this review
BrodiePerth, WA
- Verified customer
Impressions The Home Builder
So far my build process has been great, Gail Woolsey and Jessica Armstrong have been so helpful and welcoming throughout. Building on a rear subdivided block was a little complicated at first but the experience and knowledge Gail bought to every meeting made the planning process a lot more bearable.
1 comment
Impressions H.Impressions the Home Builder
Hi Brodie, Thank you for your outstanding review! We will share your feedback with Gail! We wish you all the best for your building journey with Impressions.
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- Verified customer
Great First Home!
Impressions were brilliant in terms of allowing us to get to know the brand, understanding our needs and listening to what we wanted out of our house. The planning stage was so smooth and we were stepped through very well. Prestart was a breeze and the choices which we were given (as standards) were fantastic. Construction was so much quicker than we expected and the worksmanship was close to perfect. As can be expected, there are a few bumps on some finishes but they were mostly worked out. We did find that the electrical consultant wasn't as ...Read more
helpful as some other consultants we dealt with and our liaison officers changed a few times which made continuity difficult. However, on the whole, we were very happy with Impressions and our first ever home.1 comment
Impressions H.Impressions the Home Builder
Hi Rebecca, thanks for your feedback, we are thrilled that your journey with Impressions has been pleasant despite some bumps. We will pass your feedback on to our team.
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CrissyPerth, WA
- Verified customer
First Home
Process from start to end was easy and convenient. Was nervous and felt the whole thing was daunting but everyone involved was awesome and put my worries at ease. When we did the inspection, i was surprised at how well everything was done and there were very little touch ups. The house was built in such a short time and staff helped me rectify any concerns i had. I would recommend impressions to anyone thinking of building a home. Just got my keys today and look forward to lots of long lasting memories in my new home. Thank you Jessica, Romano and Marco!!
1 comment
Impressions H.Impressions the Home Builder
Hi Chrissy, Thank you for the amazing review, we hope you enjoy your newly built home with Impressions!
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Daniel BPerth, WA
- Verified customer
First time building.
From the get go I have been advised and helped from everyone involved in my building experience. From sales to building commencing the service has been excellent! I would recommend impressions to anyone wanted to build any home! The build quality has been wonderful without any issues or dramas so far. The price you pay and quality you receive is wonderful.
1 comment
Impressions H.Impressions the Home Builder
Hi Daniel, Thanks for your fantastic review, we hope you enjoy the rest of your building journey with Impressions!
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NataliePerth, WA
- Verified customer
Building my first home
When signing up for my first home build with impressions I was excited and extremely nervous of such a big milestone. [name removed] was amazing helping explain the process. I felt a lot of trust and positivity at this stage of my build. The home design the architects came up with exceeded my expectations and during the prestart the lovely ladies helped me bring my dream home to life. I really appreciate their expertise.
Since then however, I have been disappointed with a few things during the build process like changes in liaison staff, del...Read more
ays in work, multiple episodes of poor communication and several construction/ billing issues that could and should have been avoided. Unfortunately this has caused me unnecessary stress and anxiety through the remaining time of my build. It seems unfortunate that this will cloud my first home build experience. Furthermore, upon building it was estimated to be completed months before Christmas. With long periods of no work being done recently and now almost in December I worry it will not be done by Christmas. I am very saddened by this and my Christmas holidays which were planned to do the move will be going waste. This will cause additional stress moving into the new year whilst working full time shiftwork. However in summary I would like to thank impressions for building me a lovely home. The work so far is beautiful I cannot wait to have my keys. Thanks, Natalie Williams1 comment
Impressions H.Impressions the Home Builder
Hi Natalie, Thanks for your review, we appreciate your feedback and will forward this on to the team! We look forward to you enjoying your new home soon!
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Lizz.Perth, WA
- Verified customer
Reputable builder, unbeatable value, very organised and smooth building process.
Very impressed with all stages of our build so far. The company is well established and each stage of our build has been very easy (and well organised from their end). Value for price was unbeatable in comparison to other builders we approached. Very patient with us as we changed plans a lot!
1 comment
Impressions H.Impressions the Home Builder
Hi Lizz, thanks for your amazing review. We are thrilled that you are happy with your experience so far and look forward to the journey ahead.
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BekPerth, WA
- Verified customer
Awesome. Helpful and polite
They been awesome with communication and any questions i have has been quickly answered me back with the info needed.
Awesome and polite
Build has yet to happen but everything has run smoothly.
So far I am very satisfied and 100% happy with the help i have received
And i know it will continue through the build
1 comment
Impressions H.Impressions the Home Builder
Hi Bek, Thank you for your review. We are thrilled that you are impresssed with your experience with us so far and we look forward to sharing the rest of your Impressions journey with you!
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- Verified customer
Pleased so far!
We are currently in the pre-construction stage of our building process and thus far, we are pleased with our experience with Impressions.
We began our experience with Sales Consultant, Peter, who provided us with great service. Peter is efficient, patient and understanding and we are appreciative of the time he spent with us to create our first home.
Communication with Rachel and Georgia has been clear, smooth and timely and both of these team members have been great to work with. Rachel was knowledgeable and attentive at our pre-start appointment and beyond. She has been a very helpful team member and we appreciate all of her hard work.
We look forward to the next stage of our journey with Impressions.
1 comment
Impressions H.Impressions the Home Builder
Hi Siara, It is great to hear that you are pleased with your journey so far. We will be sure to share your feedback with the team. We look forward to sharing the rest of your journey with us as we get you closer to your new Impressions home.
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Questions & Answers
Alouiseasked
We are currently building with impressions and I’d be keen to know who is responsible for providing updates and who should we be contacting with any questions? Since a recent reassigning of our liaison and supervisor we have had to chase on multiple occasions to even get any update, not happy with recent interactions to say the least.
1 answer
Impressions H.Impressions the Home Builder
Hi Alouise, The Client Liaison is your main point of contact during the construction phase of your journey. Please send us an email at [email protected] with your job number and our team will attend to any queries you have. Kind regards, Impressions the Home Builder
GG55asked
ideas for a custom home office design?
1 answer
Impressions H.Impressions the Home Builder
Hi GG55, Thanks for your question. Our team can help with home designs featuring a home office or work with you on a custom design. Please get in touch at [email protected] if you would like to speak to one of our New Home Consultants.
Sam kasked
If a question is asked about cost of site works can impressions give you break down of site works costs that you provided?
1 answer
Impressions H.Impressions the Home Builder
Hi Sam k, our team would be more than happy to go through the breakdown of siteworks with you. Please let us know if you have any further questions. Regards, Impressions the Home Builder.
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Impressions H.Impressions the Home Builder
Thanks for the review, we are thrilled that you are happy with your custom home from Impressions! We wish you are the best in your classy new home!