ING Living Super

Hi i rolled my twu super over to ing super and in just 5-6yrs my super has increased 5-6% after fees and contributions taken out i also manage 35 % asx shares in my portfolio i agree with other reviews about there fees but on over 200000 im happy

I chose ING because I can trade ASX shares myself which most funds don't offer. The fees are $20 per trade, $60 per year plus 0.64% of the account balance each year held in shares. It is the percentage of the account balance that kills it so i'll have to leave once my balance grows a bit. I'm giving them a reasonable score because they offer something their competitors don't.

Suddenly started charging fees on every part of the super fund, with no returns. Charged for each part of the fund! Lost a huge amount! Do not go with these thieves!

Most funds the same and unfair, when you suddenly don't have a job or very little eork the fees still eat up your fund. If you put in the fee amount each month it dosnt cover it becouse it only adds to your amount to increase the fee

A few years ago ING Living Super was a great fund... in a short amount of time the Australian managers of this excellent international company have tried there best to turn this into a super fund that resembles the dodgy Australian retail super funds... Fees have skyrocketed, service (while friendly - is robotic, and at times ignorant). Products have not kept pace with the market.

The service and support they give is the worst I've ever experienced. They are polite but not helpful at all. The admin stuff takes 1 to 2 months for them to do and they have no option to make it faster. I will close my account with them ASAP.

All these bad reviews to do with fees, have look on canstar they still compete with other low cost super funds.

My balance has grown 30k in 2 years since joining so even though the fees have gone up my balance has almost doubled! I transferred 40k after loosing a heap from another fund.

All in all cannot complain with that.

I received an email from ING informing me I may be able to claim a tax deduction for personal super contributions I made in the 2017/18 financial year except I didn't make any personal contributions, only employer contributions. When I phoned ING to find out what the email was about they said they just sent that email to everyone because they now have he ability to provide a notice of intention to claim a tax deduction online instead of completing a form. So even though ING now charge fees where previously there was no fees, they now don't have the ability to determine who has make personal contributions and who has made employer contributions. I think its time to find a new super.

I've had Industry & Retail Super in the past. ING allows me to access my super anytime.
All Funds charge fees but I can trade shares, change my investment strategy and invest in term deposits as well & the fees are very reasonable compared to the other Funds.
Please people do your homework..... if you don't want life cover etc. ING allows you to cancel insurances online.
No more premiums.

I put my children on ING Living Super,where they remained for years,but sadly decided to roll out to an industry fund after ING introduced steep fees. I understand that they needed to introduce some fees,but not to this extend.

I signed up a few years ago, when ING purported to be low fee. Was not made aware that they automatically sign up for "insurance", then they change the fee structure. I feel the way they inform people of significant changes needs to change. Basically I have put more into the account than it is now worth. Not a good investment over a 3 year period, particularly when shares have risen substantially

When I transferred to ING, there was no admin fees. Then ING changed to charged more fees than profits. really terrible.

Simply put, ING do nothing but consistently deplete the value of my super fund. They charge fees vastly in excess of what they make on your fund and involuntarily signed me up for insurance, which impacted my balance significantly. I did not pay these excessive fees when signing up, they just added them on as they felt like it, and didn't even send an email regarding the changes.

Terrible fund, deceptive in the way they display your returns and investment balances and should be ignored.

I signed up for the living super account when it was completely fee free. I was very happy with it, but the introduction of fees has ruined the value and depleted my account rapidly. It seems like ING advertise all these offers only to take them away in the future. I feel deceived and ripped off and would never recommend this account.

The facts:
Fees on super will always exist because this government mandated saving scheme attracts those wanting a piece of the pie.
ING advertised a capped, low fee, direct share trading superannuation product.
ING hiked the fees shortly thereafter.

Moving my super to another provider will now trigger CGT but I'm doing it anyway. It'll cost me now but it will cost me more in the long run if I stay.

This product went from great to an expensive pain. I'm going to look for a company that hasn't changed their fee structure shortly after gaining customers.

Fees are fees. We can't do jack about it but vote with our wallets, and the banking industry is always going to gouge us as much as legally possible. Complaining about the fees is nonsense, seeing as there's very little you can do about it.

Service is very intuitive and easy to use/setup, offers good options for investments also.

Since the introduction of admin fees and charges on pension Cash Hub and low term deposit returns ING have left me no choice but to opt out of their living Super as the charges are eating away at what little l am earning and of which can be managed on the spot by myself.

Bad move on ING introducing such nonsense and unreasonable fees on Cash Accounts !