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Reviews

3.5

82 reviews
5
(41)
4
(11)
3
(5)
2
(0)
1
(25)
  • Value for Money
    3.7 (65)
  • Transparency
    3.3 (61)
  • Customer Service
    3.5 (58)
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Kay

KayGreater Melbourne (Metropolitan), VIC

Pointless and Unjust

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateDecember 2022
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
3 comments
InsureandGo Australia
Anna J.InsureandGo Australia

Hi Kay, I'm sorry your claim didn't have the expected outcome. You are able to appeal the decision of your claim to our dispute resolutions team, who will re-check your case. You can do this by emailing [email protected]. Thanks, Anna

Kay
Kay

I already have. I received the same rejection notice.

InsureandGo Australia
Anna J.InsureandGo Australia

Hi Kay, I'm sorry about this. Outside of an external complaint, you are able to escalate your case to stage 2 by replying to [email protected] saying you would like to escalate your complaint. Thanks, Anna

Lud

LudSouth East Queensland, QLD

Takes money but provides no service

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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2 comments
InsureandGo Australia
Anna J.InsureandGo Australia
Lud
Lud

Hi Anna, I have already sent in a separate complaint to your complaints section and am waiting for that response before I go further. Lud

Gavin T.

Gavin T.South East Queensland, QLD

Thieving sharks!!

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult, Child and Teenager
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
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Robbery!

published

I had taken out insurance on the 25th January 2020, for a 3 day cruise up the Queensland coast and due to the Corona Virus and government travel restrictions it has been cancelled. I approached the company for a refund due to the cancellation not occurring until March, by P&O, and have been told that I only had 14 days to cancel from the date of purchase. Therefore they are keeping my money and not even offering a credit! I advised Insureandgo that I had fully intended going on the cruise and therefore could not cancel the policy until P&O cancelled the cruise. They do not care and have told me they will not refund my premium. Do not take out insurance with this company! They are thieves!!!

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimOther
Claim DateApril 2020
Claim ApprovedNo
Insurance Cover ForAdult
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1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
John Pappas

John PappasGreater Melbourne (Inner), VIC

Avoid them like COVID-19.

published

Bought Gold domestic cover for elderly parents and tried to get refund as the Australian government advised people over 70 not to travel due to the corona virus pandemic. My parents had not travelled and i even called their call centre within the 14 days cancellation period to get through and cancel but they rejected any refund or credit. It's amazing how the airlines, hotels and rental car providers can give a refund but these guys don't... AVOID! Will be taking the matter to fair trading to resolve.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia

Never insure with them again ever!!

published

Had taken out a gold policy on 18th Nov 2022 for our trip to NZ in March. However could not travel due to the restrictions. When I emailed and requested for the policy to be cancelled and the cost of the policy to be refunded received the convenient reply that I am outside the 14 day cooling off period. How convenient!! I have been using this company for all my overseas trips but will never use them in the future. It is only fair that they returned either a credit voucher or refund as other travel companies/booking sites did as we have not cancelled our policy willy nilly!! they are just profiteering from people's difficulties.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
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1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Wes

WesSouth East Queensland, QLD

Worst Insurance Company

published
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim ApprovedNo
3 comments
InsureandGo Australia
Anna J.InsureandGo Australia
Wes
Wes
InsureandGo Australia
Anna J.InsureandGo Australia
Kim

KimSydney Surrounds, NSW

Profiteering at it's worst

published

I have used this company many times but recently had my cruise cancelled due to Covid 19. I was advised no refund or at the very least a credit to use in the future as the 14 day cooling off period had expired. This company should be ashamed of themselves. I will never use them again and will warn everyone I know not to use them as well.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Rhonda

Rhonda

  • 2 reviews

Why can't I get a refund when my cruise was cancelled

published

My policy was easy to set up and we have used your company every time we have travelled. Our cruise was cancelled by Princess Cruises but your company has flatly refused to return our $395.00 to us.
I can't see how this is fair and equitable. We have rebooked the same cruise for May 2021 but we can't even move the insurance to that date. Not fair !!!

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
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Call or email the ombudsman on insureandgo

published
Transparency
Customer Service
Value for Money
DestinationAustralia and North America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
InsureandGo Australia
Anna J.InsureandGo Australia

Hi Tony, I'm sorry we weren't able to help you with your request for a refund, In addition to the channels you mentioned above, you are entitled to lodge a formal complaint by emailing your policy number to [email protected]. Thanks, Anna

Tony P.
Tony P.

Already Have to both emails.

InsureandGo Australia
Anna J.InsureandGo Australia

Hi Tony, thanks for doing that. Although there will inevitably be delays due to the surge in enquiries and claims due to COVID-19, we will try to respond as soon as possible. Thanks, Anna

GAB

GABSouth East Queensland, QLD

  • 2 reviews

How dare you

published

I purchased gold cruise cover in December 2022 for 9 people costing over $1500. Due to Covid-19 the cruise has been cancelled and I expected Insure and Go to refund the money paid for insurance. I was told to email complaints and I have now received a reply saying no refund. I would have expected them to treat their clients fairly by returning their money.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult, Child, Senior and Teenager
See all answers
2 comments
InsureandGo Australia
Anna J.InsureandGo Australia

Hi GAB, I am genuinely sorry that we aren't about to provide a refund on your policy. You are able to lodge a formal complaint and have your case investigated, by emailing [email protected]. Thanks, Anna

GAB
GAB

I have already lodged a complaint and got the same answer - no refund
You should not be keeping people’s money for a service you cannot supply

rockyah

rockyahSydney, NSW

  • 4 reviews

Good Claims Experience

published

Bought Policy through 50 Up Club at a good price. Put in claim for rental car excess after minor damage I caused to the car. I&Go came back quickly and paid claim with no queries or hassle. Hint; Keep/scan ALL original trip documentation as far as possible.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers

Don’t buy from here

published

You can trust this company to behave like an insurance company from before the Royal Commission which means you can’t trust them to do the honourable thing. Expect to have rules quoted to you and zero compassion I’ve effectively made a donation to keep them in business and I feel sick that they will be able to rip someone else off because they got to keep my money on a technicality.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
InsureandGo Australia
Anna J.InsureandGo Australia
Steve
Steve

Complaint lodged 30-03-2020

Charlie

CharlieSouth Australia

Disappointed Return Customer.

published

Also can't believe i am being charged insurance for a trip i want even be going on. I have used the company previously.Would have been happy with a future credit voucher as Jetstar and Jucy Car Hire are giving me .

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Moc

MocSydney, NSW

Do not use this company

published

Our cruise was canceled and as soon as I was notified I contacted InsureandGo Australia and I was informed no refund and 6 months grace to rebook for another cruise

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Travel Insurance

Find out how InsureandGo Australia Domestic Travel Insurance - Gold compares to other Travel Insurance

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Sid

Sid

  • 2 reviews
  • 2 likes

Junk company

published

what a rip off, flights cancelled, hotel cancelled hire car cancelled, all good for credit or refund, travel insurance like everyone else, we have decided to take and keep your money, we appreciate your donation as we get to keep your money while giving you NOTHING.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
InsureandGo Australia
Anna J.InsureandGo Australia
Liz

LizMetropolitan Adelaide, SA

We all need insurance

published

This is 2nd time i've used 'insure & go'. Had a claim 1st time, they were quick to act & refund my dues. Policy we took was good value, covered all our needs.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateSeptember 2022
Claim ApprovedYes
Insurance Cover ForAdult and Senior
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Ricky C.

Ricky C.Metropolitan Adelaide, SA

Easy to get

published

Easy and quick to purchase and find details of the various plans and compared to others was good value .... have purchased polices previously with the same ease .... have never had to claim but all the rest seems good.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Green

GreenGreater Melbourne (Outer), VIC

  • 2 reviews

I would never travel without insurance, even in Australia

published

I am a regular traveller both international and domestic and believe in taking insurance. Setting up insurance with these guys is easy and cost effective. Up to now I haven't had to make a claim, however on my last trip to Queensland our flights were cancelled only a few hours before scheduled departure. The airline were not helpful at all. Our option was a costly repurchase of tickets. Thankfully I had peace of mind knowing my insurance would cover this situation. The claims process was easy and efficient. I will definitely use InsuranceGo again.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim ApprovedYes
Insurance Cover ForAdult, Child and Teenager
See all answers

Appears OK, But the truth will be how a claim is handled

published

Have used this insurance a number of times for cruises. Have not had to make a claim, so lucky. I believe that is when insurance companies show their true worth when a claim is made, hoping it fast and hassle free..

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
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