Have contacted by phone and was promised a return call about the outcome.. Still waiting.. And yes I've emailed complaints. Don't want a refund just a credit as 1Cover are offering. Been using insureandgo for a long time and recommend them to family but will never use them again

Like a lot of the complainants below I have been ripped off by this company. I have 3 policies booked for this year and I asked for a change of dates for a trip that was cancelled in March 2020. I wasn't making a claim or seeking a refund just asking for a change of policy dates and like the posters below got the standard 14 day cooling off response. I then emailed a response displaying my disgust at their attitude and received the exact same response as the first time. I then received an email advising me to contact the complaints department which I did but I am still waiting. I only selected this company because they were advertised on the Fifty up club website so I presumed they would be trustworthy.

Trip booked for end of April 2020, purchased insurance in October 2022 before Covid-19, travel cancelled by Government, could not postpone insurance till we could re-book flight. Extremely Dissatisfied/disappointed. Have used them before, don't know if we will again

Had my phone, cash stolen in Bali! 5-6 weeks ago!
Provided all relevant documentation! Police report etc...
Straight forward claim!
Finding it impossible to get answers from claims officers.
BEWARE of Insure and Go!!!!
Don't use this company for your travel Insurance!
Also not the cheapest!

We got a quote on the 28th January and purchased the policy on 4th February 2020. Our trip was cancelled due to the coronavirus and I called the company to arrange a refund or credit as I was informed that as I had purchased the policy after the 1st February 2020 there was no refunds or credits as the virus widely known.
Not only did we purchase the policy, we also paid the extra cost due to pre existing conditions, our couples policy cost $289.
We travel twice a year and have used this company a few times, however, we had never had to deal with their customer service which we’re very rude and unhelpful.

I has been nearly a month when we submitted our claims and you won't hear anything from these guys until you call them with another excuses - they are bloddy unprofessional and incompetent!

do yourself a favour and save yourself from heartache and headache

Due to government travel restrictions we were unable to travel at the end of April. I contacted Insureandgo and asked if I could transfer my policy to a new date in April 2021 as I assume travel restrictions would be eased. Not possible was the reply. So one unused policy, what a rip off. I had another policy with Covermore for a trip in March 2020 and they advised me I could “slide” my dates forward to a time when I felt I could travel. Now that is CUSTOMER Service.

not insured for hotels,flights for cutting holiday short with direction of prime minister to say get back home been a customer for 15 years never made a claim will not be insuring with this company again

Flight cancelled due to the virus. No refund as it was outside the 14 days cool-off period. They would NOT give a refund. How is this possible? This is charging a fee for no service. I will not be using them again.

I am flabbergasted that this company are not doing their bit like airlines and other companies are, and allowing customers to be in credit to use products that are no longer able to, due to the virus. How dare they profiteer from such a situation! There will be months of pre-paid travel customers who will have to pay double - pay again once they have new dates. I am going to take this as far as I can if they do not do the ethical thing.

It was good value, but no refund or partial refund or credit for the cancellation of our trip due to Corona Virus. I feel this was something out of our control. When I took out the cover there were no travel restrictions. This is probably more indicative of the industry than a failing of a particular insurance company. There was a disclaimer that if the insurance was taken out after a particular date I should have been aware of possible travel restrictions! If I was clairvoyant Id have done Lotto instead. We are advised not to leave insurance until the last minute but that is exactly what I should have done. Very disappointing.

Unable to get a credit because cruise cancelled. Said because travel ban in place it absolves them of any liability. Person on the end of phone nice enough but a standard response was all he could give. Will not use again

I could not get a refund or credit on my travel insurance because of the cancellation of all flights due to the Corona virus. They would be making a lot of money from this very sad world event. I will not be using this company again.

With the Covid-19 happened around the world, the holiday makers are not allowed to travel overseas. This means our travel insurance are not used. A credit voucher would be niece.

After taking out a policy with Insure and go, after reading choice reviews, I am very disappointed that we cannot get a transferral to April next year, for our South America trip. Cosmos and Latham Airlines have been great but to hear that our insurance cannot be transferred leaves me extremely frustrated. Never again will I insure with your company.