I has been nearly a month when we submitted our claims and you won't hear anything from these guys until you call them with another excuses - they are bloddy unprofessional and incompetent!

do yourself a favour and save yourself from heartache and headache

Due to government travel restrictions we were unable to travel at the end of April. I contacted Insureandgo and asked if I could transfer my policy to a new date in April 2021 as I assume travel restrictions would be eased. Not possible was the reply. So one unused policy, what a rip off. I had another policy with Covermore for a trip in March 2020 and they advised me I could “slide” my dates forward to a time when I felt I could travel. Now that is CUSTOMER Service.

not insured for hotels,flights for cutting holiday short with direction of prime minister to say get back home been a customer for 15 years never made a claim will not be insuring with this company again

Insure and go have made it quite clear that no credits will be given or dates changed to accommodate future travel during the coming months, and customers will have to wear the cost if they are forced to cancel. This hard line approach flies in the face of many travel organisations which are looking for fair solutions to the current problems.

Flight cancelled due to the virus. No refund as it was outside the 14 days cool-off period. They would NOT give a refund. How is this possible? This is charging a fee for no service. I will not be using them again.

All Clear which is part of Insure and Go have been terrible in making excuse after excuse to take our travel insurance premium even though our trip was cancelled and made NO claims. We were told we could transfer our policy ( plus some fees ) to a new trip later in the year, but today declined flat. Very poor company and totally untrustworthy. Have lost our business forever, costing them far more than the latest premium. What a stupid way to do business...annoy people...lose future business and drive customers to look for ETHICAL companies, if there are any in this business. Plain DUMB.

I am flabbergasted that this company are not doing their bit like airlines and other companies are, and allowing customers to be in credit to use products that are no longer able to, due to the virus. How dare they profiteer from such a situation! There will be months of pre-paid travel customers who will have to pay double - pay again once they have new dates. I am going to take this as far as I can if they do not do the ethical thing.

It was good value, but no refund or partial refund or credit for the cancellation of our trip due to Corona Virus. I feel this was something out of our control. When I took out the cover there were no travel restrictions. This is probably more indicative of the industry than a failing of a particular insurance company. There was a disclaimer that if the insurance was taken out after a particular date I should have been aware of possible travel restrictions! If I was clairvoyant Id have done Lotto instead. We are advised not to leave insurance until the last minute but that is exactly what I should have done. Very disappointing.

Unable to get a credit because cruise cancelled. Said because travel ban in place it absolves them of any liability. Person on the end of phone nice enough but a standard response was all he could give. Will not use again

I could not get a refund or credit on my travel insurance because of the cancellation of all flights due to the Corona virus. They would be making a lot of money from this very sad world event. I will not be using this company again.

We took out our travel insurance well before the coronavirus, our travel company transferred our holiday because of this unforeseen world incident (which is a stand up thing to do) so we didn’t need to use the travel insurance, when asked if we could change the dates we were told NO transfer, never used this policy $398 of our hard earned money, in their money grabbing pockets the evil of insurance companies at their best. Taking complete advantage of people’s misfortunes.

With the Covid-19 happened around the world, the holiday makers are not allowed to travel overseas. This means our travel insurance are not used. A credit voucher would be niece.

Like many other reviewers I am very disappointed with this company. Have been a customer for many years and never made a claim but they have certainly lost my business. Under the current circumstances I would have thought they would be considerate of people's positions, as are many other travel insurers, airlines. hotels, etc. I did not want a refund - just a "change of date" on the policy as my cruise was cancelled. But no go! $850 they have got for nothing!

After taking out a policy with Insure and go, after reading choice reviews, I am very disappointed that we cannot get a transferral to April next year, for our South America trip. Cosmos and Latham Airlines have been great but to hear that our insurance cannot be transferred leaves me extremely frustrated. Never again will I insure with your company.

very poor response from Ins &Go having had two policies for upcoming trips cancelled due to cv19 we have been told there is no refund or credit. from insure and go. they have provided no insurance whilst travel and taken our money.! consumers affairs needs to be contacted. this is not right.
all we wanted was a deferment on travel.
is this fraudulent behaviour.

Easy to set up covering prexisting conditions& policy is good value.
1st time used & paid for policy
Very competitive against other quotes
Would recommend to others in the future for being good value & competitive