I have used this company for annual travel insurance over many years.

I took out a 12 month multi trip Gold insurance policy including medical excess premiums with InsureandGo starting in February 2020. The total cost was $2700. Due to the present coronavirus worldwide travel ban my overseas flights in April by were cancelled by Qantas. I was able to gain refunds for most of the air travel, ground transport and hotels by various companies.

InsureandGo has flatly refused either a premium refund or an extension of the policy for a 12 mo...Read more

Like so many others I am also following up the lack of communications with InsureandGo. My initial email contact was ignored, I persisted and was sent a very reassuring response saying they would be able to change the dates on our policy to new travel dates. Once all travel was banned and no end date in sight I emailed again requesting we change the dates to the same ones next year. I was told originally we had up
until the original departure date to make this change. Since then I have sent multiple emails requesting confirmation of the d...Read more

In June 2022, I purchased multi-trip annual insurance with the 'natural disaster' option on the understanding that it offered the same conditions as single trip cover that I had taken previously. Their documents indicated that the policy did cover travel prevented by government regulation. The boutique travel company that offered my trip took great pains to contact their suppliers in Italy to reorganise the trip at the same time next year with 100% success. So imagine my surprise when I called InsureAndGo with my request to reschedule the c...Read more

I have taken out gold Annual Multi Trip Insurance and due to travel restrictions with COVID19 cannot travel. Their policy is only good for international travel - it does not cover domestic travel. Asked Insure & Go for a credit or deferment for the 6 months of the policy that cannot be used. Airlines, hotels and tours have all given credits, even other insurance companies have refunded premiums but not Insure & Go, they get to keep all the premiums, dont have to pay out because you get refunds or credits for their travel. They must be laugh...Read more

Avoid this company at all costs. Despite having purchased Gold annual insurance for a number of years when it came time to claim because of COVID-19 they simply used a concocted excuse not to pay our claim.

Any correspondence with the claims person just resulted in the same parrot like fashion response. "There is no cover available on your insurance policy whilst you are in a “Do Not Travel” destination". We were in the middle of a trip BUT whilst we had left Australia when there was no such notice from DFAT during our trip a Do Not Travel ...Read more

I took a Multi trip Gold Annual Policy out in Sept 2022. I had Multile trips planned and have opted for a credit on airfares for most of them but for a Janaese trip which was to leave 24 March 2020 and consisted of 2 tour companies and airfares. I submitted a claim on 3 April and aksed for Insure and Go to acknowledge receipt of the claim - nothing. I finally rang on 9 April and asked the consultant to acknlwedge receipt of the inofmration - nothing more just receipt which she did.
I am disappointed that even though it musts be hectic there is ...Read more

Purchasing this insurance back in January I have now had 2 trips postponed due to the Global Pandemic that is going on WORLDWIDE. today I called Insure and Go to request to change my insurance dates so i'm still covered when I & the rest of civilization can travel again to be told, 'we've changed our policy & can no longer change dates' so basically I've now paid this Company for something I cannot use (that was 5 weeks of me doing extra part time work to be able to pay you) & I will now have to work even more. & save again to purchase insuranc...Read more

Reading these recent reviews I'm in the same boat as many unlucky travellers choosing Insure & Go as there insurer. Got my travel insurance on the 28th January 2020 to cover a cruise to Hawaii & fly back. Due to the coroner virus situation our cruise & plans were cancelled.
Rang Insure & Go to change dates as we were lucky to get credits for cruise & accommodation so we rebooked later in the year. Thinking we could change our dates on our policy was all we had to do. Wrong!! They dont do that. This is disgusting & many travellers are out of...Read more

Policy was easy to set up and good value. However, I became very ill overseas and was hospitalised twice. The service we received from MAPFRE emergency line was terrible. We dealt with 12 different people; we had multiple requests for identical information; their contact in Ireland accused us of lying as they could not find me in a Dublin hospital despite the fact that we told them I was in Kilkenny; I had no access to phone or internet and despite telling them this I had constant requests for documents to be faxed to them; final straw was when...Read more