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Reviews

3.4

65 reviews
5
(29)
4
(8)
3
(6)
2
(1)
1
(21)
  • Value for Money
    3.5 (53)
  • Transparency
    3.5 (53)
  • Customer Service
    3.7 (55)
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Jan T

Jan TSouth East Queensland, QLD

Finally - a warranty that actual works

published

Having bought a pretty old car as a run around for the kids when they were over from the UK we bought the Warranty just in case things started to go wrong. Always thought Warranties were a waste of money. BUT having had an issue with the drivers side door. It wouldn't work. We went through to Integrity . They suggested garages that would be open. We went to a local garage. They assessed the issue and contacted Integrity direct. Car booked in. Window fixed. So easy. Nothing extra to pay. Can definitely recommend this company. One week from start to finish.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateApril 2020
Claim ApprovedYes
Car ModelFord Territory
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

The reviewer stated that an incentive was offered for this review



Steven

StevenPerth, WA

First ever warranty

published

First time I have ever had an extended warranty and the first the I have had to make a claim. Was pleased to see it was approved and will be fixed. Best thing I ever bought for a car well worth the money. Service was fast the girl that rang me was very polite and professional without making me feel like just another claim. And I have only had the policy since February this year. Great service q

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car Model2011 Holden VE SS utility
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Hi Steven,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experience, I will pass on your kind words to our team members.
Kind Regards
ICC Customer Support

Franka Murphy

Franka MurphyGreater Melbourne (Outer), VIC

  • 2 reviews

Stress Free Process

published

Great company great staff great communication couldn’t fault them at all highly recommend they kept me in the loop they had my vehicle towed very quickly to the repairer and the next day the company called me with the update



Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelFord Ranger
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Hi Franka,
Thank you for your feedback, we are glad you found value in our product and services.
Kind Regards
ICC Customer Support

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J Martin

J MartinCentral Highlands and Goldfields, VIC

  • 2 reviews

Great service and prompt turn around times

published

Great value, I have lodged 2 claims now which has calculated to over 2 thirds of what the entire extended warranty costs. 18 months in so far roughly so another 18 to go. I was so unsure about purchasing this second hand car because the brand had mixed reviews so this has given me the piece of mind that I needed. First claim was for Bluetooth unit not working and the second was for my reverse camera.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelDodge Journey
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Hi J Martin,
Thank you for your feedback, we are very happy you found value in our product and services. We are also happy to see we were able to assist you again with your latest claim.
Kind Regards
ICC Customer Support

My car has diagnosed that water pump need a replacement. And they help me to solved the problem nicely and quickly.

published

I got this car from a car insurance and it comes with the car warranty. Nice and easy!
It takes just one day to solved problem for me. Unlike other car warranty companies.
I have been with this warranty company for over 6 months now.
I haven’t tried any roadside assistance from this insurance company.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelHolden Cruze JH
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Lin,
Thank you for sharing your claims experiences, our team members appreciate your feedback on the claims process and approved repairers service.
Kind Regards
ICC Customer Support

Franka Murphy

Franka MurphyGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing company Amazing Staff

published

These people were so good and friendly stress free process and very quick to get my vehicle repaired with absolutly no drama or problems whats so ever
Thank you so much the Team at Integrity

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Car ModelFord Ranger
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Bunny

BunnyMelbourne

  • 3 reviews

Happy to be an ICC consumer.

published

Great team, fast, professional and efficient service.
Had an issue with my car's brake calipers, got it fixed after the claim was passed within 24 hours.

Really happy to be a consumer of ICC.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelMazda 6 GG/GY
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Hi Bunny,
Thank you for sharing your claims experiences, the team really appreciates hearing your feedback.
Kind Regards
ICC Customer Support

Jodie Macrae

Jodie MacraeSydney, NSW

Car Repairs and good value .

published

Hi
Very Friendly staff and fast approval so that I can have my car back on the road with in the week .
I highly recommended this company .
Value for money
Thank you .

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelFord Ranger
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Harry

HarrySouth East Queensland, QLD

claim processed very quickly

published

integrity processed my warranty claim very quickly allowing the workshop to order parts and return my car to me quickly. this is my 3rd claim and they have acted well each time.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
Car Modelaudi
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

The reviewer stated that an incentive was offered for this review

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Peng-Cheng Wang

Peng-Cheng WangGreater Melbourne (Metropolitan), VIC

Dodgy Warranty Policy

published
Transparency
Customer Service
Insurance TypeVeteran, Vintage and Classic Vehicle
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedNo
Car ModelSubaru Liberty
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Hi Peng-Cheng,
Thank you for your feedback. We are sorry to hear your dealings with us did not meet with your expectations. We will be in contact with you to discuss your concerns.
Kind Regards
ICC Customer Support

Susan

SusanSouth East Queensland, QLD

  • 2 reviews

Exceptional Service

published

I had my car serviced and found I needed a new water pump. Emailed Integrity that same day with quote. Next morning I received a phone call from them saying my claim had been approved. I immediately booked mechanic to get job done.

I was truly amazed how fast and smooth it all went. I would definitely recommend Integrity for extended warranty on your car.

Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Car ModelFord Fiesta
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Carly Jayne

Carly JayneGreater Melbourne (Outer), VIC

  • 2 reviews

It has been a lifesaver having the endurance insuperable.

published

I have been with endurance for 10 months. I lodged a claim and it was done within the week. Was taken to my mechanic and fixed within the next couple of days. I’m very impressed.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Car ModelFord Territory
See all answers
2 comments
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Carly Jayne,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.
Kind Regards
ICC Customer Support

Carly Jayne
Carly Jayne

No worries. Keep up the good work and great customer service.

The reviewer stated that an incentive was offered for this review

Great warranty! Wouldn’t be without it!!

published

Policy is great value and wouldn’t think of being without it. The team make it so easy to deal with and they are extremely thorough. Offers a great sense of security.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Wendall,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your claims experiences, our team members appreciate your feedback.
Kind Regards
ICC Customer Support

Colin

ColinSouth East Queensland, QLD

  • 2 reviews

Just excellent really.

published

I bought the Endurance warranty in April 2022. The terms booklet is VERY clear and VERY understandable. The warranty high-end on price, but the coverage is extensive, so it then depends on claim fairness.
I made a claim yesterday. Within a few hours it was approved. The young ladies on Integrity's admin lines were lovely. As soon as they received the info they took over and contacted the repairer. Job done in less than one day, and back driving.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Car ModelIsuzu D-MAX RA
See all answers
2 comments
Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Colin
Colin

All good.

Good value

published

I have (unfortunately) had to lodge 3 separate claims with my warranty but each time the process has been very simple and smooth and approved in a reasonable timeframe.
Thank you

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Good Afternoon Harps,
Thank you for sharing your claims experience. We are very happy we could work with you to achieve a great outcome and promptly approve your claim.
Kind Regards
ICC Customer Support

The reviewer stated that an incentive was offered for this review

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Extended warranty is must for used cars..

published

integrity extended warranty was no hassle claim that was approved in 48 hours. My warranty included a hire car for the time of it took for the repairsz
Very happy with Integrity and would recommend.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Captiva CG CX
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Brandy

BrandyGippsland, VIC

  • 2 reviews

GREAT WARRANTY

published

Great company to deal with and the policy was easy to set up. Have been with them for 12 months now and no issues. I made sure I read the whole policy to know what was covered and what wasn't and any questions I had they answered thoroughly.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Hi Brandy,
Thank you for your feedback, we are very happy you found value in our product and services. Thank you for sharing your customer experiences, our team members appreciate your feedback.
Kind Regards
ICC Customer Support

Bruno B.

Bruno B.Greater Melbourne (Outer), VIC

Glad i got a warranty

published

Brought a used vehicle from Big Lloyds, was provided a warranty. So glad, the road service came could not repair so they towed the vehicle, after providing some quotes the alternator was replaced and away we went

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Commodore VE
See all answers
1 comment
Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Marzena

MarzenaFar North Queensland, QLD

ABSOLUTE WASTE OF MONEY Would not recommend it to anyone

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateFebruary 2020
Claim ApprovedNo
Car ModelAudi A6
See all answers

Faith restored!

published

Mishandled Claim - Will be reporting to BBB & FCC. Will also dispute. Make sure you have a magnifying glass while reading their contract!

Purchased car 3 months ago - starter motor gone!

Service every 10000 kms so we never have to deal with you should be their company name!
*Shaking my head*

J.Anderson

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
3 comments
Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Anderson
Anderson

Would personally like to thank Mark from Integrity for his efforts - reviewed claim and approved a reimbursement - OUTSTANDING result many thanks to you mark.

Integrity Extended Warranties
Mark W.Integrity Extended Warranties
Page 1 of 4

Questions & Answers

Terry

Terryasked

Integrity Extended Warranties

Hi, I was recently offered the 5 year extended warranty and I am very interested. However, it says in the PDS that this is a 'Discretionary Risk Product', which means that Integrity has absolute discretion on whether to pay out a claim. In other words, Integrity can choose not to pay out a claim even if the claim is coverd by the warranty. If this is the case, what is your policy on the level of protection and assurance that a claim will be honored? As I said, I am very interested, but worried about this 'absolute discretion'. Many thanks.

1 answer
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Terry,

We would be happy to answer you question. Can you please contact our Compliance Department on (03 9723 6177 and request to speak to Mark

Kind Regards
ICC Customer Support

Lou S

Lou Sasked

Integrity Extended Warranties

I was about to take out a cover with you on my AMG63.
It has just finished its new car warranty with no issues, but for peace of mind.
However this sounds like a AWN or National style policy with a different name.
Why so many disgruntled clients ?

1 answer
Integrity Extended Warranties
Mark W.Integrity Extended Warranties

Lou,
Thank you for your enquiry. Integrity Car Care would be happy to discuss the range of warranties available and the processes involved. Please contact Integrity Car Care on (03) 9723 617 and request to speak to Mark.

Get an answer from our members and Integrity Extended Warranties representatives

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