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Reviews

4.8

18 reviews
5
(15)
4
(3)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.8 (14)
  • Return Claim MadeYes (0) · No (16)
  • Warranty Claim MadeYes (0) · No (16)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    4.9 (11)
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marianne

marianneGreater Melbourne (Metropolitan), VIC

  • 2 reviews

love the new stools!

published

Great to find what I was looking for on line, then able to see it in reality in store.
Picked up at their warehouse next day where staff were very helpful. Love the look and the quality.

Satisfied Customer

Satisfied CustomerGreater Melbourne (Metropolitan), VIC

Must visit the City Road Store. Just stunning!!!!!!!!!

published

Had fun going through the store and found exactly what we wanted. Great prices and service!!!! Go see the team at Interior Secrets and find a great piece of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCity Road Melbourne
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Mary V

Mary VGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Great look!

published

As soon as I saw the Amanda sofa bed in the S Melbourne store I knew it was the one for us. The fabric colour and design were unique and make a statement. Kimberley made my day when I was quoted a better price than on the ticket. She was easy to work with, too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Melbourne
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Great shop, staff and service.

published

The store was great to visit after viewing furniture online. The staff member who helped us was extremely helpful and efficient. And our furniture was delivered 2 days quicker than expected.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationInterior Secrets showroom, Southbank
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Kiara Shah

Kiara ShahCanberra Central 2601, ACT

Excellent Service

published

Kimberly @ interior secrets is a great! She was very patient all thought the process and with number of changes requested. The complete process from sales to delivery (Melbourne to Canberra) was excellent!! Highly recommend her.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Professional service

Professional serviceGreater Melbourne (Inner), VIC

Professional and knowledgeable Kimberly candles service

published

I had I rough idea of I what’i was after and the Kimberly remembered what I had previously purchased and was able to find product from the same manufacturer that worked perfectly. I was able to pay and I drove to the Whitehouse and the team had it ready for to pick up.

Assembly of your product is very easy. I’ve not once had a faulty product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCity road
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Steven Caust

Steven CaustGreater Melbourne (Inner), VIC

Great service, seamless delivery, a very pleasant way to shop

published

I just strolled into the store located in Southbank and was lucky to find Kimberley. She was a great assistance in helping me to finally select the piece of furniture that I'd been looking for for months. Once selected the process was seamless. Kimberley organised the shipping and was in regular contact regarding delivery dates. Very simple and hassle free, just how I like it. I will definitely be a return customer!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCity Road Southbank
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On trend and Affordable

published

The Southbank showroom is nicely located and beautifully presented. Service both in store and online was excellent and the products are on trend, functional and affordable. Tick, Tick, Tick. Would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthbank Showroom
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The reviewer stated that an incentive was offered for this review

Ben-Hur S.

Ben-Hur S.Greater Melbourne (Inner), VIC

Super helpful!

published

Great service from Liz at the Southbank showroom, she was very helpful with providing us details of what we were looking for on numerous visits. Will definitely be coming back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthbank showroom
See all answers

The reviewer stated that an incentive was offered for this review

Furniture Shops

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BEST SERVICE

published

Thank you Kimberley for your amazing service in locating the chairs I had seen in a store.
With one phone call you worked out what chair I was after and they had been delivered within three days. We are thrilled with our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouthbank
See all answers

The reviewer stated that an incentive was offered for this review

Excellent service from Elly.

published

I had to visit the store and physically see the product before I was prepared to purchase, so glad I did the store assistant was so helpful and I’m super happy with their stock and Elly's service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

kayJay

kayJay

  • 2 reviews

Love love love it

published

I had to visit the store and physically see the product before I was prepared to purchase, so glad I did the store assistant was so helpful and I’m super happy with their stock

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthbank Melb.
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The reviewer stated that an incentive was offered for this review

Amy W

Amy WGreater Melbourne (Metropolitan), VIC

Excellent from start to finish

published

The website was easy to navigate, I sent through an enquiry which Elly assisted with really promptly inviting me to come in to the store which I did the next day. She was super friendly and helpful, delivery was really fast and I couldnt be happier with the products. Quality is really good and so many people comment on the pieces when they are at my house

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthbank
See all answers
Janet

JanetGreater Melbourne (Metropolitan), VIC

Great service from Kimberly and love the quality of all the furniture!

published

We were looking for a solid stylish tv unit and saw one online and we wanted to do some measurements so visited the store! Kimberly was very helpful and we love our purchase!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth bank
See all answers
SusN

SusNGreater Melbourne (Inner), VIC

Very happy

published

So many choices, many not on display at the store but staff very knowledgeable and helpful if you explain what you’re after. The sofa I chose was so comfortable, the table great and chairs quality. Very happy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Interior Secrets Physical store compares to other Furniture Shops

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Maddison J

Maddison JGreater Melbourne (Outer), VIC

LOVE our dining chairs and bar stools.

published

Ordering through interior secrets was so simple and easy. I had found a chair in store that I couldn’t find on their website, so I emailed them & was contacted by Zalina. She was super friendly and helpful and I had arranged payment and picked up my items within a day. Chairs are gorgeous!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Shelley s

Shelley sGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Middle leg was 15mm too high

published

Apart from issues putting the middle leg on ( it was 15mm too long), service was great, it arrived on time, and delivers rang before arriving, sales assistant very good at City Rd, Melbourne

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
M J

M JSydney

  • 2 reviews

Thank you Kimberly!

published

Thank you Kimberly for your exceptional customer service. Very Happy with the service and contact as I live in Sydney. All went to plan with delivery. I meant to write this before Xmas, hope it still counts! Thank you Interior Secrets.

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