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Reviews

4.2

1,891 reviews
5
(1,275)
4
(230)
3
(61)
2
(45)
1
(280)
  • Sender or ReceiverSender (85%) · Receiver (15%)
  • Delivery Time
    • On Time (153)
    • Unacceptably Late (25)
    • Early (22)
    • Never Collected (18)
    • Never Arrived (18)
    • Late (15)
  • Delivery Arrived in Good ConditionYes (92%) · No (8%)
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Stuart

StuartSouth East Queensland, QLD

Fantastic service.

published

I needed a guitar speaker moved from Sydney to Gold Coast.
It was picked up, and delivered quickly in great condition. I was so very happy.
I will always use interparcel!



Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Fantastic feedback Stuart! thank you so much for taking the time to write us a review, we really appreciate it.
We're glad to hear that you are happy with our services :)

kww

kwwGreater Melbourne (Inner), VIC

  • Verified customer

A truly outstanding performance

published

I jumped online and entered all the details and received an email with all the necessary labels, etc. I finished applying labels and the door-bell rang. I had used the UPS Expedited and could not believe the pick-up courier was here so quickly (he was in the neighbourhood - lucky for us). The package was leaving Melbourne destined for Vancouver, Canada. It left here at 2:30pm on a Thursday. It arrived at its destination at 2:30pm on Monday which is just two business days (crossing the international date line helps) A truly outstanding performance. Very happy with the tracking service provided as well



Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Thanks for the amazing 5* review. Glad you had a great experience using our services.

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Parcel lost in transit!

published

First time booked service with Interparcel and will definitely be the last time! They used CouriersPlease service. Packet was picked up on time, arrived in Sydney Depot next day, accepted and disappeared! Just got an email with apology and that's all (didn't have insurance on it). Parcel 2 meters long just lost in transit - definitely won't use them again!

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel
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GCPKim

GCPKimSouth East Queensland, QLD

Deren - Customer Service

published

Deren supported my enquiry regarding a missed collection very professionally and managed to get it collected for us today instead of Monday... This will keep our client happy as well. Thank you Deren - a legend effort !!

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel

Awesome 5* review thank you! We have also passed on the positive feedback in regards to our customer service representative Deren :)

Will not use again

published

I Sent a parcel to Japan 1st of April. And It Looks like the parcel has just left Australia. I didn’t expect it will take almost 1 month to deliver to Japan. According to the interparcel website Japan is not on the delays & suspension list. That makes me more upset. When I pay for the parcel estimated delivery date was around 13rd of April.

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
1 comment
Interparcel
Interparcel P.Interparcel
Manfa

ManfaIllawarra, NSW

  • 12 reviews

Outstanding service every time

published

Smooth, hassle-free transaction, competitive rates and very fast delivery. Half the cost of Australia Post for a door-to-door service and much more reliable. I’ve used Interparcel for interstate and regional deliveries and they’ve been fantastic every time.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Hi Manfa,Thanks for the awesome feedback. We appreciate the time taken to share your experience :)

The worst company I have dealt with in 10 years

published

I placed a very simple order of two pieces, a box and a suitcase, to be sent to NZ from AUS. Not only have they not arrived yet (3.5 weeks late) but I have had to call every day to get an update to not only their NZ office but their AUS location too so my phone bill is through the roof having to call AUS from my Australian phone in NZ. I have been met with incompetence and ineptitude on every level. They are absolutely terrible. DO NOT USE THEM!

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational

Frustration with your very poor service

published

The package was picked up from Springvale on Thursday, 9 Aprl 2020 to be delivered to a residential address in Yarra Junction. Interparcel dropped off the package at 2.41 pm at the local Yarra Junction Post Office and not to the address on the package. Australia Post would have done a similar service more efficiently at a fraction of the cost.

Don't ever use Interparcel. The staff are not customer friendly and seem to have a take it or leave it attitude.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel
liz

lizNelson Bay

  • 2 reviews

Eventually arrived

published

Package did get lost and arrived a week late but at least it did get there, this was during lockdown for Coronavirus so put it down to extra busy etc

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel
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Absolutely TERRIBLE. Do not use.

published

Terrible service. Terrible delivery times. Terrible communication.
Waited days and days where parcel is said to be 'loaded for delivery'. Staff cannot tell me where the parcel is and told they will let me know within 24 hours, of course, after this time frame, still have no idea where my parcel is and no idea when it will be delivered.

Absolutely terrible.

Sender or ReceiverReceiver
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel
Judy H.

Judy H.Greater Melbourne (Metropolitan), VIC

Don’t use their service, parcel never arrived, no refund, and they can’t even tell you where the parcel is.

published

Don’t use their service, parcel never arrived, no refund, the tracking number was give to them, always in transit. They can’t even tell you where the parcel is. No apologies from them whatsoever, and very rude.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel
  • Verified customer

Great Choices

published

Interparcel allows me to pick the time and cost for sending my parcel, they always arrive before the expected date and in good condition, I will continue to use them for future packages and have recommended them to other people.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Great 5* review Angela. We're very happy to hear you are happy with our services and we look forward to your continued business with us. Thank you

Review collected in partnership with Interparcel

Vee

VeeSouth East Queensland, QLD

  • 2 reviews

Saved the day!

published

I had multiple packages to send to USA, Interparcel saved me HUNDREDS of dollars! The courier they quoted me was not available through any other online service. They collected on time and the parcels were delivered very quickly, my customer in USA was extremly happy with the speed of the delivery and I didn't have to give away all my profit to have the items shipped. Would definately recommend this business.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Hi Vee, We're glad to hear that you are happy with our services. Thank you for taking the time to send us a review, we appreciate it! :)

Heath

HeathSouth East Queensland, QLD

  • 5 reviews

The absolute worst

published

Sent a package with these cowboys last week only to receive an email from them two days later showing the box and contents “damaged” as they called it. Firstly, it was labelled with “this way up” arrows and fragile etc etc, the box was completely flattened the contents was obliterated also. The funny thing was that these clowns in the photo had the box upside down!!
I asked for a full report, refund for my delivery fee and for the item to be returned.
These clowns want to charge me to return the item, wouldn’t give me a damage report and wouldn’t refund my delivery fee! Isn’t a delivery fee payment for an item to get to it’s destination? This’ll be a case for the ACCC. DO NOT USE THEM!

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Interparcel
Interparcel P.Interparcel
  • Verified customer

Great service - efficient and very polite

published

I was in a panic mode as I had to leave home unexpectedly, the online service person helped me to contact the driver and pick up the parcel from the concierge instead. The reply from this helper was fast and very polite...5 stars service, excellent !!!!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
1 comment
Interparcel
Interparcel P.Interparcel

Thanks Henri for the glowing 5* review! We love to hear the customer service agent who helped you out was polite and efficient.

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  • Verified customer

Excellent courier service.

published

We were very happy with the service provided. Great collection and delivered efficiently. Web site easy to use and good options for delivery. Picked up in timely manner and tracking was excellently.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Thanks for the awesome feedback. We appreciate the time taken to share your experience :)

Review collected in partnership with Interparcel

Joe L.

Joe L.Greater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

easy to use

published

easy to use and very reasonable pricing, package was picked up on time and saved me lots of time and running around.
Arrived on the date quoted.
Would defiantly use this again.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Great to hear your parcel was collected and delivered in time. Thanks for taking the time to send us a review, we look forward to your continued business with Interparcel :)

Review collected in partnership with Interparcel

Great Customer Service

published

Was pleasantly impressed with the customer service I received. Sarah was both fast and responsive to my concerns about a delivery and was able to resolve the issue in a very timely manner.

Sender or ReceiverReceiver
1 comment
Interparcel
Interparcel P.Interparcel

Awesome 5* review thank you! We have also passed on the positive feedback in regards to our customer service representative Sarah :)

Anastasia Confos

Anastasia ConfosSydney, NSW

  • 5 reviews
  • 1 like

Amazing service & system!

published

I'm super happy with Interparcel and used them over over 6/7 years now. They have an easy quick quoting system which compares many different transport companies that can service the pick up and delivery system! And if we need to talk with the company, they have an online chat system which offers quick & effective responses to save me time. Majority of the time my parcels are on time & no damages.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Great feedback! thank you so much for taking the time to write us a review, we really appreciate it.
We're glad to hear that you are happy with our services :) have a lovely weekend!

Grant Streeter .

Grant Streeter .Kimberley, WA

  • Verified customer

Thank you

published

I was both the sender and the receiver easy no fuss good service and arrived before the estimated date. Thank you Thank you Thank you...

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Thank YOU Grant for your glowing 5* review! :)

Review collected in partnership with Interparcel

Page 1 of 95

Questions & Answers

Bill

Billasked

Hi. Are you still operating? I would like a parcel picked up from Bligh Park Sydney and delivered to Calwell. Is it worth booking? Thanks. Rudi.

1 answer
Interparcel
Interparcel P.Interparcel

Hi Bill, Yes, we are still operating however, there may be just minor delays. Please hop onto our website to place a booking https://au.interparcel.com/quote/parcel and contact us on 1300 006 031 or email [email protected]

Carole S.

Carole S.asked

Where is my nearest drop off pointTW123EJ please?

1 answer
Interparcel
Interparcel P.Interparcel

Hi Carole, thank you for your message. Interparcel act as an online third party broker re-selling the services of Australia's largest and best courier companies.
All services on our website are door to door and are collected and delivered by the leading big brand courier companies. To obtain a quote and compare the services available, please click on the following link: https://au.interparcel.com/quote/parcel

P. Gopi N.

P. Gopi N.asked

Now My parcel in ur custody from UK when I expect to India how many days take?

3 answers
Interparcel
Interparcel P.Interparcel

Hi there, it appears you may have booked your shipment with Interparcel in the UK. Please email your order number to [email protected] for further assistance.

P. Gopi N.
P. Gopi N.

I am not booked that parcel sent (booked)royal bank of scotland uk but thery are giving reference number only I give below that numberincsc.896.Vbe this is true or wrong and they are mentioned name bursell lawrence interparcel delivery executive that person working ur company please confirm

Interparcel
Interparcel P.Interparcel

Hi There, it seems you have made a booking with Interparcel UK. you have contacted Interparcel Australia. please email them on [email protected]

Get an answer from our members and Interparcel representatives

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