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Reviewer Photos & Videos
StuartSouth East Queensland, QLD
Fantastic service.
I needed a guitar speaker moved from Sydney to Gold Coast.
It was picked up, and delivered quickly in great condition. I was so very happy.
I will always use interparcel!
1 comment
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kwwGreater Melbourne (Inner), VIC
- Verified customer
A truly outstanding performance
I jumped online and entered all the details and received an email with all the necessary labels, etc. I finished applying labels and the door-bell rang. I had used the UPS Expedited and could not believe the pick-up courier was here so quickly (he was in the neighbourhood - lucky for us). The package was leaving Melbourne destined for Vancouver, Canada. It left here at 2:30pm on a Thursday. It arrived at its destination at 2:30pm on Monday which is just two business days (crossing the international date line helps) A truly outstanding performance. Very happy with the tracking service provided as well
1 comment
Interparcel P.Interparcel
Thanks for the amazing 5* review. Glad you had a great experience using our services.
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Parcel lost in transit!
First time booked service with Interparcel and will definitely be the last time! They used CouriersPlease service. Packet was picked up on time, arrived in Sydney Depot next day, accepted and disappeared! Just got an email with apology and that's all (didn't have insurance on it). Parcel 2 meters long just lost in transit - definitely won't use them again!
1 comment
Interparcel P.Interparcel
Hi Sasha. I'm so sorry to hear of your experiences and have been in the order and can see that a team leader has responded to your complaint and offered a gesture of goodwillrefund as the service you ... Read more
have selected does not have any transit warranty for loss or damage. Did you know we have non ATL (authority to leave) services which require a signature upon delivery? These services provide transit warranty should something happen to your item as well. Once again, we apologise for the loss of your parcel and any inconvenience caused.
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GCPKimSouth East Queensland, QLD
Deren - Customer Service
Deren supported my enquiry regarding a missed collection very professionally and managed to get it collected for us today instead of Monday... This will keep our client happy as well. Thank you Deren - a legend effort !!
1 comment
Interparcel P.Interparcel
Awesome 5* review thank you! We have also passed on the positive feedback in regards to our customer service representative Deren :)
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Will not use again
I Sent a parcel to Japan 1st of April. And It Looks like the parcel has just left Australia. I didn’t expect it will take almost 1 month to deliver to Japan. According to the interparcel website Japan is not on the delays & suspension list. That makes me more upset. When I pay for the parcel estimated delivery date was around 13rd of April.
1 comment
Interparcel P.Interparcel
Hi Erin, Firstly, I apologise for the delay and for any inconveniences caused.
Due to the impacts of COVID-19, delivery service dates have been impacted. International shipments have been affected by ... Read more
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ManfaIllawarra, NSW
- 12 reviews
Outstanding service every time
Smooth, hassle-free transaction, competitive rates and very fast delivery. Half the cost of Australia Post for a door-to-door service and much more reliable. I’ve used Interparcel for interstate and regional deliveries and they’ve been fantastic every time.
1 comment
Interparcel P.Interparcel
Hi Manfa,Thanks for the awesome feedback. We appreciate the time taken to share your experience :)
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The worst company I have dealt with in 10 years
I placed a very simple order of two pieces, a box and a suitcase, to be sent to NZ from AUS. Not only have they not arrived yet (3.5 weeks late) but I have had to call every day to get an update to not only their NZ office but their AUS location too so my phone bill is through the roof having to call AUS from my Australian phone in NZ. I have been met with incompetence and ineptitude on every level. They are absolutely terrible. DO NOT USE THEM!
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Frustration with your very poor service
The package was picked up from Springvale on Thursday, 9 Aprl 2020 to be delivered to a residential address in Yarra Junction. Interparcel dropped off the package at 2.41 pm at the local Yarra Junction Post Office and not to the address on the package. Australia Post would have done a similar service more efficiently at a fraction of the cost.
Don't ever use Interparcel. The staff are not customer friendly and seem to have a take it or leave it attitude.
1 comment
Interparcel P.Interparcel
Hi Peter, thank you for your feedback. Upon placing a booking online, we do inform our customers that deliveries to some remote areas may require a pickup from a local depot or post office. I am sorry... Read more
to hear that you feel underwhelmed with the service on this occasion, I would suggest that you kindly reach out to the person/company you ordered the goods from to address your concerns with the delivery service level.Similar opinion? Write a review on ieatwords.com.au!
lizNelson Bay
- 2 reviews
Eventually arrived
Package did get lost and arrived a week late but at least it did get there, this was during lockdown for Coronavirus so put it down to extra busy etc
1 comment
Interparcel P.Interparcel
Hi Liz, thanks for sharing your experience with us. Our courier partners are experiencing delays due to Covid-19 restrictions/lockdowns and I apologise for the delay. I am happy to hear your item has ... Read more
since been delivered so if you require further information, please let us know. Thank you for your understanding during this strange and odd time.Similar opinion? Write a review on ieatwords.com.au!
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Absolutely TERRIBLE. Do not use.
Terrible service. Terrible delivery times. Terrible communication.
Waited days and days where parcel is said to be 'loaded for delivery'. Staff cannot tell me where the parcel is and told they will let me know within 24 hours, of course, after this time frame, still have no idea where my parcel is and no idea when it will be delivered.
Absolutely terrible.
1 comment
Interparcel P.Interparcel
Hi there, I am terribly sorry to hear that you have not yet received your shipment. Our courier partners are experiencing delays to enquiries at the moment due but if you kindly email your order detai... Read more
ls to [email protected], I will have someone look in to this for you and escalate this enquiry.Similar opinion? Write a review on ieatwords.com.au!
Judy H.Greater Melbourne (Metropolitan), VIC
Don’t use their service, parcel never arrived, no refund, and they can’t even tell you where the parcel is.
Don’t use their service, parcel never arrived, no refund, the tracking number was give to them, always in transit. They can’t even tell you where the parcel is. No apologies from them whatsoever, and very rude.
1 comment
Interparcel P.Interparcel
Hi Judy, We are sorry to hear your parcel has not arrived and I would like to apologise for the inconvenience caused. if you can send the order number to [email protected] we can have a look... Read more
into your order and have a team leader contact you.Similar opinion? Write a review on ieatwords.com.au!
Angela Davies .Perth, WA
- Verified customer
Great Choices
Interparcel allows me to pick the time and cost for sending my parcel, they always arrive before the expected date and in good condition, I will continue to use them for future packages and have recommended them to other people.
1 comment
Interparcel P.Interparcel
Great 5* review Angela. We're very happy to hear you are happy with our services and we look forward to your continued business with us. Thank you
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Review collected in partnership with Interparcel
VeeSouth East Queensland, QLD
- 2 reviews
Saved the day!
I had multiple packages to send to USA, Interparcel saved me HUNDREDS of dollars! The courier they quoted me was not available through any other online service. They collected on time and the parcels were delivered very quickly, my customer in USA was extremly happy with the speed of the delivery and I didn't have to give away all my profit to have the items shipped. Would definately recommend this business.
1 comment
Interparcel P.Interparcel
Hi Vee, We're glad to hear that you are happy with our services. Thank you for taking the time to send us a review, we appreciate it! :)
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HeathSouth East Queensland, QLD
- 5 reviews
The absolute worst
Sent a package with these cowboys last week only to receive an email from them two days later showing the box and contents “damaged” as they called it. Firstly, it was labelled with “this way up” arrows and fragile etc etc, the box was completely flattened the contents was obliterated also. The funny thing was that these clowns in the photo had the box upside down!!
I asked for a full report, refund for my delivery fee and for the item to be returned.
These clowns want to charge me to return the item, wouldn’t give me a damage report and wouldn’t refund my delivery fee! Isn’t a delivery fee payment for an item to get to it’s destination? This’ll be a case for the ACCC. DO NOT USE THEM!
1 comment
Interparcel P.Interparcel
Hi Heath. We are so sorry to hear your parcel was damaged in transit. Please understand all parcels travel on conveyor belts and down chutes in the depot, items are not manually handled the whole way ... Read more
from collection to delivery so "this way up" arrows and "fragile stickers" are not a substitute for careful packaging. If you could email you order number to [email protected] we can have a team leader review your order and give you a call - thank you!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great service - efficient and very polite
I was in a panic mode as I had to leave home unexpectedly, the online service person helped me to contact the driver and pick up the parcel from the concierge instead. The reply from this helper was fast and very polite...5 stars service, excellent !!!!
1 comment
Interparcel P.Interparcel
Thanks Henri for the glowing 5* review! We love to hear the customer service agent who helped you out was polite and efficient.
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- Verified customer
Excellent courier service.
We were very happy with the service provided. Great collection and delivered efficiently. Web site easy to use and good options for delivery. Picked up in timely manner and tracking was excellently.
1 comment
Interparcel P.Interparcel
Thanks for the awesome feedback. We appreciate the time taken to share your experience :)
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Review collected in partnership with Interparcel
Joe L.Greater Melbourne (Inner), VIC
- 4 reviews
- Verified customer
easy to use
easy to use and very reasonable pricing, package was picked up on time and saved me lots of time and running around.
Arrived on the date quoted.
Would defiantly use this again.
1 comment
Interparcel P.Interparcel
Great to hear your parcel was collected and delivered in time. Thanks for taking the time to send us a review, we look forward to your continued business with Interparcel :)
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Review collected in partnership with Interparcel
Great Customer Service
Was pleasantly impressed with the customer service I received. Sarah was both fast and responsive to my concerns about a delivery and was able to resolve the issue in a very timely manner.
1 comment
Interparcel P.Interparcel
Awesome 5* review thank you! We have also passed on the positive feedback in regards to our customer service representative Sarah :)
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Anastasia ConfosSydney, NSW
- 5 reviews
- 1 like
Amazing service & system!
I'm super happy with Interparcel and used them over over 6/7 years now. They have an easy quick quoting system which compares many different transport companies that can service the pick up and delivery system! And if we need to talk with the company, they have an online chat system which offers quick & effective responses to save me time. Majority of the time my parcels are on time & no damages.
1 comment
Interparcel P.Interparcel
Great feedback! thank you so much for taking the time to write us a review, we really appreciate it.
We're glad to hear that you are happy with our services :) have a lovely weekend!
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Grant Streeter .Kimberley, WA
- Verified customer
Thank you
I was both the sender and the receiver easy no fuss good service and arrived before the estimated date. Thank you Thank you Thank you...
1 comment
Interparcel P.Interparcel
Thank YOU Grant for your glowing 5* review! :)
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Review collected in partnership with Interparcel
Questions & Answers
Billasked
Hi. Are you still operating? I would like a parcel picked up from Bligh Park Sydney and delivered to Calwell. Is it worth booking? Thanks. Rudi.
1 answer
Interparcel P.Interparcel
Hi Bill, Yes, we are still operating however, there may be just minor delays. Please hop onto our website to place a booking https://au.interparcel.com/quote/parcel and contact us on 1300 006 031 or email [email protected].
Carole S.asked
Where is my nearest drop off pointTW123EJ please?
1 answer
Interparcel P.Interparcel
Hi Carole, thank you for your message. Interparcel act as an online third party broker re-selling the services of Australia's largest and best courier companies.
All services on our website are door to door and are collected and delivered by the leading big brand courier companies. To obtain a quote and compare the services available, please click on the following link: https://au.interparcel.com/quote/parcel
P. Gopi N.asked
Now My parcel in ur custody from UK when I expect to India how many days take?
3 answers
Interparcel P.Interparcel
Hi there, it appears you may have booked your shipment with Interparcel in the UK. Please email your order number to [email protected] for further assistance.
I am not booked that parcel sent (booked)royal bank of scotland uk but thery are giving reference number only I give below that numberincsc.896.Vbe this is true or wrong and they are mentioned name bursell lawrence interparcel delivery executive that person working ur company please confirm
Interparcel P.Interparcel
Hi There, it seems you have made a booking with Interparcel UK. you have contacted Interparcel Australia. please email them on [email protected]
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Interparcel P.Interparcel
Fantastic feedback Stuart! thank you so much for taking the time to write us a review, we really appreciate it.
We're glad to hear that you are happy with our services :)