Interparcel Questions & Answers

Hi Bill, Yes, we are still operating however, there may be just minor delays. Please hop onto our website to place a booking https://au.interparcel.com/quote/parcel and contact us on 1300 006 031 or email [email protected].

Hi Carole, thank you for your message. Interparcel act as an online third party broker re-selling the services of Australia's largest and best courier companies.
All services on our website are door to door and are collected and delivered by the leading big brand courier companies. To obtain a quote and compare the services available, please click on the following link: https://au.interparcel.com/quote/parcel

Hi there, it appears you may have booked your shipment with Interparcel in the UK. Please email your order number to [email protected] for further assistance.

Hi There, it seems you have made a booking with Interparcel UK. you have contacted Interparcel Australia. please email them on [email protected]

Hi Momma, when placing a booking with Interparcel the freight charges are paid before. If the shipment is going internationally, there may be duties and taxes that the receiver would need to pay for the parcel to be released for delivery. If this was booked with Interparcel UK and you have any further questions, please email them on [email protected]

Hi Jimmy. Thanks for your enquiry! Yes on UPS services we offer $100 included warranty, and the option to add more transit warranty during the booking process, of up to $2,000. Please know there are certain items we do not cover, please call the team on 1300 006 031 for further information and take a look at the following link -https://au.interparcel.com/help/guides/prohibited-restricted.php.

Hi Harley, thank you for your enquiry! All items sent with us need to be packaged. Once packaged in a box our prices are based on the length, width, and height in CM and the weight in KG. Depending on what kind of service you are looking for, would depend on the price. Please run a quote through this link https://au.interparcel.com/quote/parcel. You can call the team on 1300 006 031 or speak with someone on the online chat system to assist with the services we offer. Have a lovely day :)

Please note that interparcel.com does not provide any money tranfer or financial services. We focus at cost effective parcel delivery with excellent customer service.

Hi Julie, We definitely don't recommend it. Its always better to use a double layered corrugated cardboard box which are available to buy at Office Works, Bunnings or any Storage Outlet. Plastic storage boxes tend do crack while in transit and are not suitable for a courier network. Hope this helps.

Hi Dylan, Thank you for your enquiry.
Unfortunately, freight cannot be dropped off to the local post office however, you can drop it off to a local depot. In order to do so, a booking will need to be placed online with your pickup address and then you can contact us to cancel the pickup and we will provide with the address of the nearest depot. if you require further information, please send an email to [email protected] or contact us on 1300 006 031.

Hi Daniel, Interparcel in Australia operate separately to Interparcel in the UK. Whilst we are unable to assist answering your query regarding integration, if you would like to send us an email to [email protected] we can have your enquiry forwarded to Interparcel in the UK for further assistance.

Hi Dan, that is correct. When sending a satchel or envelope via our service, please enter the measurements of the satchel or envelope and our system will generate a list of all the rates and services available for your shipment.

Hi Lauretta, we sure do! Please email us your details to [email protected] and I can have someone get in contact with you.

Hi there, we have a range of services available to the UK with transit times ranging between 1-4 working days. You can view our rates online, simply using the locations, weight & measurements. Here's the link: https://au.interparcel.com/quote/parcel
Please give us a call should you have any further questions.

Hi Jen, I'm not sure I understand your query. If you don't mind contacting us on 1300 006 031 one of our friendly staff members can get more info and answer any questions you may have.

Hi Sam, there are variations on the transit warranty offered by Interparcel. If you'd like to email us the goods description and value to [email protected], we'll be able to give you more info.

Hi Matt, our standard turnaround time for claims can take up to 28 days however, we normally have claims resolved prior to this time frame. During the lead up to Christmas we received higher than normal volumes of freight resulting in high volumes of enquiries however, we aim to have your claim completed as soon as possible.

Hi John, you can track your shipments directly on our website using your Interparcel tracking number. We have a 'Track Parcel' tab at the top of our Home page on the site otherwise, you can contact our customer service team on 1300 006 031 for further assistance.

Hi John, thank you for your query. Interparcel act as a third party broker re-selling the services of major courier companies. Due to the nature of our service, we do not handle any customs clearance processes and therefore, may not be aware of the requirements for health products to Vietnam.
I would suggest you contact Australian Customs to confirm if they can provide you with any details otherwise, the best point of contact would be local Customs in Vietnam.
I hope this helps. Please feel free to give us a call on 1300 006 031 should you have any further queries.

The name of the services does not determine how you are required to send the freight. For example, the Couriers Please satchel or box services does not require a specific satchel or box. As long as the measurements that you have entered in the system are correct, you can choose to send your item however you feel it is safe. Each service will be displayed based on the package details you have entered so as long as this information is correct, you can select any service pending the price or estimated delivery desired. ATL stands for 'Authority to Leave' which means that the freight will be delivered without a signature. There is no option to add transit warranty to this service so if you require transit warranty, please do not select an ATL service.
We provide customer service via email ([email protected]), phone (1300 006 031) and live chat. Please feel free to contact us should you require further information. We do also have a 'more information' tab under each service which will provide you with a bit of additional information.
I hope this response has assisted you.