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- Verified customer
Pretty average
Used Interstate Removals for my move from Adelaide to Perth. I was not contacted the day prior to the move regarding pickup times, and all emails have, to this day, remained unanswered. All I received on the day of the move was a text telling me to call a number to confirm pick-up time for that day. Pretty disappointing given that I was told I would be informed the day before.
In the lead up to booking and paying the deposit, I was contacted multiple times over the course of 1-2 weeks. As soon as the deposit was paid, all correspondence was ceased.
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- Verified customer
Highly recommended
Used Interstate Removals a few times now and cant fault them. Fast and efficient communication. Items picked up and delivered on time by friendly helpful teams. Will used them again without hesitation.
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EmmaSydney Surrounds, NSW
- Verified customer
High quality services with reasonable price, highly recommended.
I engaged Interstate Removals early 2018 when I was relocating from Sydney to Melbourne and was quite satisfied with their services. Both movers in Sydney and Melbourne were professional and friendly. I didnt get to wrap my timber desk and chairs, and to my surprise, there was no damage to them at all. Both delivery and pick-ups were surprisingly punctual. I booked pickup at 10am and they showed up at 10am exact. So as soon as I decided to move back to Sydney this year, I didn't think of shopping around and called them straight away to make a b...Read more
ooking. Troy was very helpful and considerate in answering all my inquiries on the phone and was prompt in replying to my emails. I experienced a last-minute change and didnt cancel the booking in time due to an oversight. Troy was quite reasonable and understanding of my situation. I sincerely appreciate this. I will recommend Interstate Removals to my friends and anyone who is looking for a removalist that provides high-quality services at an affordable price.Similar opinion? Write a review on ieatwords.com.au!
LaursSouth East Queensland, QLD
- 2 reviews
- Verified customer
Unprofessional behavior by removalist
I arranged to move my things from a storage space in Melbourne to Gold coast.1)poor communication of office staff about estimated date of my delivery.2)no phone call from driver till half an hour when they reach..Then rude on the fon demanding us to be there
3) physical aggression displayed towards my friend whose car was in the way of the big truck
4)only when I threatened to put poor review then I was offered $100 off but that morning driver demands payment from me in a rude manner
Poor experience overall....
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- Verified customer
Awful Unprofessional. This company does
This company is a disgrace. I had my items loaded into a container on the 1st August from Sydney to have it transported interstate WA We decided to choose Interstate removals as they gave a competitive quote.Thinking they are just like many other removalists doing their profession we trusted them and paid in full. As soon as they got my money in full thats when the service stopped. 8 weeks later still havent got our items. They couldnt care less . [name removed] said their Senior consultant can not even tell me whats happening with my it...Read more
ems. Luckily I am insured . I have already lodged a complaint with email correspondences between myself and interstate removals and definitely see a case developing against this awful company . Rating this company is unapplicable. Negative 5 stars. Shameful, horrible people. Do yourself a favour and stay away from them!!!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Terrible service once they take your money, damaged goods and failure to respond.
My husband and I recently relocated from Victoria to Far North Queensland. We chose Interstate Removals due to competitive pricing, great customer service (from [name removed]) and being told it would arrive within (roughly 7 days). Once the money was paid, this company couldn't care less about their clients. Below is an email I sent [name removed] (the manager) on the 12th of April 2022 after we had our furniture delivered which paints an accurate picture of our experience with Interstate Removals. It is now the 22nd of April and have had Z...Read more
ERO response from [name removed] or anyone affiliated to the company. Although I have not attached the photographs of the damage to this review, I did send them through to [name removed]. I feel absolutely betrayed and disgusted by this company and urge others considering using Interstate Removals, to think again. We consider ourselves reasonable people and understand things don't always go to plan, however to conduct themselves in the way this company has is nothing short of terrible. Due to the lack of any communication from [name removed] (or any person from the company) to even try to address my concerns has left me no other choice than to contact the industry ombudsman in relation to this matter. Good morning [name removed]. Thankyou for your call at the beginning of the week to see how our move went from Victoria to Queensland. We have now finished unpacking and can inform you of how we went. Unfortunately we were not overly impressed with the service provided by your company. In the beginning i was extremely happy and [name removed] provided excellent customer service. However it seemed that once i had paid the money, she disappeared and it was difficult to obtain any response from you. This was primarily about when our furniture would be delivered. I obtained multiple quotes from other removalists and chose yours for the following reasons: -great service from [name removed] which instilled confidence in your company;1 comment
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GregaFrankston
- Verified customer
Move frankston to brisbane.
Friendly accommodating 2 man crew. 3 bedroom house Frankston to Brisbane. Reasonable price for a fantastic job of moving n storage. Highly recommend.
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johnny B.melbourne
- Verified customer
stress free A+++
Moved my entire family from Queensland to Victoria and after getting a few quotes went with Interstate Removals and could not have been happier!
With 3 kids we were worried about such a big move but thanks to Troy & his team the move was stress free & went seamlessly.
Would definitley recommend & use again. A+
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DaveBrisbane
- Verified customer
Poor service and damaged goods
I moved a two bedroom apartment from Sydney to Brisbane, requiring 5 weeks storage in Brisbane while I found an apartment.
The day before the move I called to confirm the time. They knew nothing about it although a deposit was paid.
In Brisbane, storage of my assets was subcontracted to a company in Logan.
Re delivery was stated as $200 and in writing on the invoice.
The subcontractor advised re-delivery is $360 and charged storage by the month (requiring me to pay ~8 weeks storage fees).
The subcontractor advised they would arri...Read more
ve at 8am on Friday. They turned up at 3pm. When i asked where they were around midday I was advised "They are on the way, if i didnt like it, nect delivery time was three-weeks away as the boys are on the road."1 comment
Troy S.Interstate Removals
Dear Dave, My sincerest apologies for the experience you had and would have appreciated you contacting us to discuss. I assure you this isn’t a typical situation. Most of our customers move without an... Read more
y issues and receive great service so I’d like to speak with you further to help remedy the situation. My name is Troy Said, and I’m the manager - please give me a call at 1300 299 969Similar opinion? Write a review on ieatwords.com.au!
Mary Dtorquay
- Verified customer
Excellent service!
I had some items moved from storage in Byron Bay to Jan Juc. Because it was from one regional area to another other companies were unable to do the move for weeks. Interstate Removals were able to do it within the week and the cost was extremely competitive. The driver was in communication via text and call so I knew when to expect my goods and they arrived on time. Thankyou to an all round positive and stress free experience.
1 comment
Troy S.Interstate Removals
Thanks Mary, We take pride in giving outstanding service to every customers here at Interstate Removals. We are happy to hear that your move interstate from Byron Bay NSW to Victoria was no exception,... Read more
thanks for leaving the wonderful review! Look forward to moving you next time! – Troy - ManagerSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Professional and a pleasure to work with
My move was that of a studio apartment and from Melbourne to Sydney. The move was prompt and efficient. It has been an absolute pleasure to work with such a professional company as Interstate Removals and will be sure to recommend to friends in Melbourne. thank you so much :) I am one happy customer!
1 comment
Troy S.Interstate Removals
Hello Olivia, Thank you for the review about your move Interstate from Melbourne to Sydney. Interstate Removals appreciates when our customers take time to leave a note about us and recommend friends!... Read more
We are glad you experienced our world-class, and hope to see you again with your friends! Regards, Troy Said - Interstate Removals ManagerSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Brilliant service!
We've moved several times over the years and have always done it ourselves. This time we thought, bugger it! Let's pay someone else do all the heavy lifting! And boy are we glad we did!! The service that we received from the girls in the office was fantastic!! They answered all our questions and even offered some great handy tips to help us prepare for the move! The moving guys were absolute gentleman! They were polite, courteous and did a great job! They wrapped all our items in blankets and took such good care of all of our furnishings! Not to mention the highly competitive price! We definitely got great value for our money. We can not recommend Interstate Removals highly enough!!
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- Verified customer
Great service!
I Moved interstate from Brisbane to Melbourne with 3 month storage. Terrific and helpful service from Troy and Hannah online who answered all my questions and last minute changes. Great team of boys collecting and dropping off. I was recommended to use interstate removals and I will forever use them- they are professional, patient, quick, on time and safe. Thank you so much to the whole team!
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Amanda fMernda
- 2 reviews
- Verified customer
A job well done
Moving long distance with my family was initially a daunting task and having a young child to organise along with a big move was something my family was dreading. We made contact with three Removals businesses and finally came down to two who we felt comfortable with. At the end we decided on Interstate Removals because they were very helpful and treated us with personal service. Every time we called the business we were able to speak to Kim our moving consultant who knew all details about the move. We are moving back after my husband’s work contract ends and will definitely use these guys again. Thanks to the team and staff once again.
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TomiMelbourne
- Verified customer
Excellent job!
Thank you so much guys for your help moving my priceless belongings from VIC to QLD!
i know it wasnt an easy request and i struggled to find another company that could perform the work required.
Very helpful company with great communication and customer service.
Thanks again and will definately recommend you to others and use you again if needed. Very appreciative!
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- Verified customer
Exceptional Service. Moving made easy.
I had a large move interstate and cannot fault Interstate Removals services. Constant communication and timing over such a long distance was impeccable. I would use Interstate Removals again and highly recommend them to any one moving interstate. Great value for money and very helpful staff. Thank you Interstate Removals.
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DanSouthport
- 5 reviews
- 3 likes
- Verified customer
Pay the extra money for professionals! Caused Damage - didn’t care! No response!
I will never use or recommend this company. The removalists turned up to pick up a back load at 6pm - they showed up at the wrong address then the battery died. They managed to get it fixed but was after 10pm so needed to come back the next day. Unprofessional appearance, old truck. I should have gone with my guy instinct and cancelled but anyhow, next day they guys turned up and off went our stuff.
It arrived the next day, they dropped our washing machine and broke it, wouldn't fix it or call me back! The fridge had dents from the straps.
This company only uses sub contractors! Do not use, they shirk responsibility and no one bothered to help us! Very bad experience!
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CazMelbourne
- Verified customer
My stuff may have arrived but the service was terrible and costly - cannot recommend
Let me tell you a story!
I got a call from the removalist at 7am on a Saturdayasking to come and pick up my stuff early. When I pointed out that the booking was for the following day, he said he wanted to pick it up today between 12 and 1pm. I emailed the company to make sure this booking change was legitimate but as it was the weekend (apparently they offer services but no office support on weekends) I got no response. I imagine most people are not able to accommodate having all their stuff ready 24hrs earlier than expected. I hastily dism...Read more
antled my bed, although this now meant that I have nowhere to sleep that night, and frantically organised all my stuff, even hauling it out closer to the street. My street is very busy on Saturdays and parking and driveway access can be difficult. At 11am, I got another call from the same guy, saying he’d be at my pickup location in 30mins. I waited and waited and at 3pm there was still no sign of the removalists. I called him and he was very confused as to who I was and said there must have been a mix up in jobs, which is ridiculous given he called me, twice – he said he’d find out and call me back in 2mins. Half an hour later he hadn’t called back and so I called him again – he didn’t answer so I left a message. But there was no return of my call so I then called the office - of course there was also no answer. I called the guy again at 4pm and now his phone was switched off. Repeated attempts to contact him and messages left also went unanswered. Later his phone was miraculously back on (I was told by the company the battery had died) but the guy left it to ring out. I understand that mix ups can happen but to not even attempt to rectify it was unprofessional. I had to entirely rearrange my day as I was not expecting to have to sit around for all day waiting for a truck that wasn’t going to arrive. But that was not the end of my woes. Now I was worried as to whether or not the removalists would come the following day as previously arranged – according to the email instructions I had received with my booking I was supposed to receive a phone call between 4 and 6pm the evening before removal day confirming a time for the following day. That also did not happen. It wasn’t until 12:30pm on Sunday that I received a call saying my drivers would be late! Late? I had no time of reference for that beyond the 11:30am on the day before they had previously given me, so by now they were so past late it wasn’t funny. I was told my drivers would now be arriving between 5 and 7pm. Come 7pm, they still had not arrived and I had to call up to find out what was going on. I was not kept informed of what turned out to be a severe delay. I was now told the removalists would not show up until 11pm! When they did show up, I was horrified to discover they were wearing thongs. It was now storming, so this unprofessional attire was very dangerous on slippery surfaces. The men were also in a great rush to get things loaded because of the rain, and didn’t even check to see if the boxes were marked heavy or fragile – I had to caution them every time! I also asked if there was something for me to sign – apparently there was not. I asked to see some ID – they would not show me any. They certainly weren’t wearing any sort of uniform that identified them as being associated with Interstate Removals. So I had no way of knowing if these guys were really who they said they were, and yet I was supposed to entrust them with my possessions?Similar opinion? Write a review on ieatwords.com.au!
Janette LGeelong
- Verified customer
Very Disappointed.
Very disappointed with the move from Geelong to Everton Hills Queensland, considering they deliver to Brisbane daily. It was a small move with 4 large items. We were contacted the day before pick up to ask if pickup could be changed to that day before scheduled (Monday), I agreed as all was good to go. We required the goods in Qld no earlier than 5 days later (Friday), and were told the goods would be there either that Friday or at the latest Monday. Friday I called to ask when they would be arriving and was told early the following week. M...Read more
on or Tues. Monday came no call from them, so I called again and was told it was up to the driver to arrange delivery and given the drivers phone number. I called the driver and was told maybe Friday or over the following weekend. I had arranged to be up in Qld from Victoria so I could install the goods sent up and my return flight was on the Wednesday. which meant delivery was going to be 2 days after my return to Geelong. There was a no care attitude from the owner of the business [name removed] who has a standard verse of reply, "we can't be held responsible for delivery of goods, I don't know what you want me to do about it." Finally the driver got back to me after many phone calls to arrange delivery, Then when Thursday came and I was back in Vic the driver called to say he could deliver the goods on Sunday (13 days after pickup), but the driver also said as the delivery was not paid for and if I didn't pay straight away he was going to take the goods back to Geelong and he didn't care if we called the police??? The delivery was paid for before they had even left Victoria on the first Monday. The driver kept using he's lack of English as an excuse anytime I called for a delivery time. Not a very good company if you want your goods to be delivered in an acceptable time period. I had read the reviews online but my experience was definitely not a pleasant one.1 comment
Troy S.Interstate Removals
Dear Janette, We are sorry to hear about your unsatisfactory experience and apologise for the delay with your delivery. Our aim is for all moves to go perfectly, as per our reviews would show however ... Read more
at times the complexity of logisitics can cause delays. The delay is a one-off and would not usually occur. Please contact management to discuss how we can make good of the delay as we would like to offer you a part refund and apoligise once agian. Troy can be contacted on 1300 299 969 or [email protected]Similar opinion? Write a review on ieatwords.com.au!
NessSydney
- Verified customer
Stressfree move! You couldn't ask for better.
My move from Melbourne to Sydney with Interstate Removals was perfect. I struggled to find a removalist who could guarantee the pick up and delivery date upon booking - this company was the only one, who did it at the lowest price! Their service is reliable, timely, and they kept in touch with me the whole time. I'm keeping their details on hand for my next move.
1 comment
Troy S.Interstate Removals
Hi Vanessa, Thank you so much for your feedback! Glad we could assist with a guaranteed pick up and delivery date for your move. Please don't hesitate to contact us if you require our services in the future.
Customer Service Team
Interstate Removals
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Questions & Answers
Cookasked
Moving from NSW to Devonport area, Tasmania with approx.15cu m of boxed possessions that I would need stored in self-storage as I am yet to find a new home. Could you please provide me with an estimate or a reliable removalist, how much notice is required and if they do a door-to-door service?
No answers
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Troy S.Interstate Removals
Dear Anja,
n in your case. We do aim to provide communication at each step of the way with all our customers and pride ourselves on over communicating with our customers. My name is Troy Said and I am happy to discuss this with you further at any time. My direct email is [email protected] or call our office on 1300 299 969I thank you for you essay, please accept my apology if you experience was far from perfect as we aim for all moves to go as smoothly as possible. Once again I am sorry if this did not happe... Read more