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Reviews

4.5

1,354 reviews
5
(1,072)
4
(138)
3
(12)
2
(20)
1
(112)
  • Product Quality
    4.5 (297)
  • Return Claim MadeYes (12) · No (346)
  • Customer Service
    4.5 (374)
  • Warranty Claim MadeYes (14) · No (335)
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Perfect

published

Is very good service and the stuff is very friendly and help full, good response good explanation, I give you 100% for service I will tell my family and friends. Thanks Elli!!!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThomastown vic
Warranty Claim MadeNo
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karthik r.

karthik r.Greater Melbourne (Inner), VIC

  • 2 reviews

Worst Service

published

The measurements were taken 4 time's and got it right somehow. We took a day off from work and the technician said while on the way said its too many blinds to measure will do some other day. Still we went ahead and got the blinds installed and they got 4 windows blinds wrong and its been 5 weeks they keep ignoring our calls and messages. The sales guy was amazing tough he is a hard worker

Customer Service
Product Quality
Warranty Claim MadeYes
Jagbir

JagbirGreater Melbourne (Outer), VIC

  • 2 reviews

Great salesperson.

published

We are very thankful to Sonia for her professional advice. She is experienced and honest. Kept her promise and looked after us.
Our order is still in the process of making but i am sure Into Blinds will meet our expectations.

Customer Service
Return Claim MadeNo
Store LocationVic
Warranty Claim MadeNo
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Home installation

published

Joe was very polite and friendly and super quick to install the fixed blind. I received a text message to let me know when he would arrive at my house and he was prompt to his word.

Customer Service
Product Quality
Georgie

GeorgieGreater Melbourne (Outer), VIC

Disgusted

published

No customer service. Blinds installed unable to use as advised by the installer. I am sure there is legislation that covers this. Property damaged and left dirty. Have been ignored by the company have taken the money $11,000 and do not return phone calls or emails. Too frustrated by this company to detail all the issues just wanted to make people aware.

Customer Service
Product Quality
Store LocationKnox
Warranty Claim MadeNo
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Rhona obouhoff

Rhona obouhoffGreater Melbourne (Outer), VIC

Highly recommend

published

From the first phone call to the final installation I give them 100% for service, communication and excellent quality. Kirk was polite and experienced and everything he promised was delivered. I Highly recommend 100% Genuine happy customer
Rhona

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
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Ashleigh Thompson

Ashleigh ThompsonGreater Melbourne (Outer), VIC

In home measure and quote

published

I could not fault Gary’s professionalism and personalised service upon helping me select the most appropriate and safest material to opt for when selecting designer shutters for my nursery.

Gary was very knowledgeable in regards to his companies available products and was very genuine in his suggestions for the best nursery friendly options.

He left no questions unanswered and really spent the time with me to ensure that I was content with my final decision, which left me feeling at ease knowing that my baby would be sleeping in a safe and allergy free environment.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Rhea W.

Rhea W.Southwest, VIC

Incredible attention to detail with a customer focus!

published

Tammy from ‘Into Blinds’ quoted us for a house-lot of blinds for our new build. She listened to our ideas and budget, then proceeded to gently educate, demonstrate and advise us on the most appropriate solution for the look we were after within the budget we could afford. The quote went beautifully. We couldn’t have asked for more, thank you Tammy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Jenny

JennyGreater Melbourne (Metropolitan), VIC

Professional Service

published

Gary measured & quoted at my home today and l would like to acknowledge the professionalism, the clarity in explaining my quote and promptly responding to my questions. Could not fault his commitment at all. Much appreciated. Regards Jenny.

Customer Service
Return Claim MadeNo
Store LocationThomastown Vic
Warranty Claim MadeNo
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Great looking blinds

published

Very satisfied from start to finish, starting from Tim the sales rep who knew his product and was able to guide us with his recommendation through to Joe the installer. Great work on the installation and cleaned up afterwards

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Loving me blinds

published

Great Service! Kirk was very professional
on the installation, the blinds look amazing and a top man to boot. I will be recommending Into Blinds to my friends and family. Thanks guys

Customer Service
Product Quality
Return Claim MadeNo
Helen

HelenGreater Melbourne (Metropolitan), VIC

Fantastic all round service from in home measure and quote to installation.

published

Great service, great product, staff very helpful with advice and communication updates. installation completed as per booking and Kirk the installer was very professional and courteous, very satisfied customer and I would highly recommend using into blinds

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Fabulous customer service.

published

Nic did our measure & quote & was very efficient, courteous and helpful. The installation was trouble free & done when stated.
Months later, I had one small hitch with raising one of the blinds. One phone call & it was attended to & fixed. Very happy & would highly recommend Into Blinds.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Marcia

MarciaCentral Highlands and Goldfields, VIC

Quote

published

Quote : very nice man easy to deal with very helpful no pressure manoj think thats his name top effort will be in touch thanks very much just need to talk to hubby now

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHome
Warranty Claim MadeNo
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TrishA

TrishAGreater Melbourne (Metropolitan), VIC

Excellent service

published

I was very happy with the service and competitive price. I had plantation shutters installed before by Intoblinds and was pleased with the result and I have just recently signed up for them to do the rest of the house. Happy client here. Gary was accomodating and gives good options what suits my home and to my budget. He is accomodating and professional. Highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThomastown
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

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ArchV

ArchVGreater Melbourne (Metropolitan), VIC

Very Happy with Product and Service

published

I highly recommend Eddie of IntoBlinds! Great installer! Very polite, on time and leaves the area clean and tidy. He's very knowledgeable and provides advice on how to properly operate and maintain your blinds.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Happy Sofar

Happy SofarGreater Melbourne (Metropolitan), VIC

Measure and Quote

published

Gary is a great low pressure salesman
He is knowledgeable, gives reasoned advice and he is easy to get along with. I would recommend dealing with Into Blinds.
We are looking forward to installation!

Customer Service
Return Claim MadeNo
Store LocationIn home measure and quote
Warranty Claim MadeNo
See all answers
Lisa C.

Lisa C.Greater Melbourne (Metropolitan), VIC

Professional service

published

Just had an at home measure and quote by Nichol Camille from Into Blinds.
Very friendly and knowledgeable about their products. Large range of samples and even offering external roller shutters was a bonus.
Quote was very reasonable.
Highly recommended.
Very impressed.

Customer Service
Product Quality
Return Claim MadeNo
Fleur S.

Fleur S.Greater Melbourne (Metropolitan), VIC

Great service

published

Sonia was approachable, professional and listened to our needs as a family. She didn’t attempt to sell us anything we don’t need and was very knowledgeable when I asked her questions. Thank you Sonia!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInto Blinds
Warranty Claim MadeNo
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Cathy

Cathy

  • 2 reviews

Great quality, friendly and helpful!

published

I rang for a quote and they were very accommodating with arranging a day and time that’s suits. Suzie arrived at my home and was so lovely and friendly and very helpful. Fabrics for roller blinds and curtains,very good quality!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThomastown
Warranty Claim MadeNo
See all answers
Page 1 of 68

Questions & Answers

Tina White

Tina Whiteasked

Into Blinds

Do you have a payment plan please

1 answer
Analie
Analie

No. We paid half and the balance will be on the delivery.

Linda C

Linda Casked

Into Blinds

Anthony came out to give me a quote on blinds and curtains for our new apartment. I found Anthony to be extremely professional and personable. A couple of days after placing my order and paying a deposit I started to reassess my choices. Anthony was very understanding and wanted to ensure that I was completely at ease and was more than happy to facilitate a refund. Thank you Anthony for your time and patience.

Regards

Linda

1 answer
Linda C
Linda C

It was Gary not Anthony - sorry Gary for getting your name wrong.
Linda C

Danni C

Danni Casked

Into Blinds

Has anyone been to consumer affairs about this company demanding payment in full prior to delivering any goods?

5 answers
Into Blinds
Customer R.Into Blinds

Hi Dani,

All customers are fully aware of our Terms and Conditions, which include our payment terms.
You as a consumer have the right to pick and choose which company you proceed with based on the knowledge you acquire for reading any applicable Terms & Conditions and our Warranty.

All of our Terms & Conditions and Warranty information is contained on our website, furthermore we have a link on all of our Quotes, Orders and Invoices which is easily accessible pre and post purchasing with Into Blinds.

Kind Regards,
Into Blinds Team

Danni C
Danni C

Sorry I should have been clearer and stated after failing to supply the goods or products as ordered. Ie. Only fitting one of a number of blinds on the day of installation and failing to return. This was not something I agreed on or thought would occur when I selected into blinds.

Nav
Nav

Hi Danni

We may perhaps discuss and exchange our experience on this matter. Please send me a private message to exchange contact details.

Regards,
Naveen

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