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In-Home Measure & Quote, Thomastown Showroom, Edithvale Showroom, etc...Reviewer Photos & Videos
ReneeGreater Melbourne (Metropolitan), VIC
Disappointed
I had a great experience with the professional that came to do my measure and quote but when the installer came I was shocked by how unprofessional he was. He didn’t have any notes on the job, the blinds were not installed properly and one of the blinds didn’t fit the space.
I am really disappointed for the amount of money I have spent - I would not recommend...
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Exceptional service Thank you!
Joe provided fantastic professional service with the installation of our blinds
He was very competent and quick in completing his job
A damaged blind was pointed out and replacement blind installed with a few days! Couldn’t ask for more!!
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Worst company
You guys are cheat, liars, very manipulative and worst part thieves.
If you can’t deliver products that has been ordered just don’t promise.
Worst part is how you guys lies to get through a discussion.
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Incredible service
From the beginning of measuring up with Manoj to sending Alex and his team we were very impressed. The office ladies were very professional, high quality outdoor shutters with no hick ups.
We were especially surprised on how quick they were installed. Your company and Staff should be all very proud of your excellent product, service, professionalism & lovely people. Thanks to all at Into blinds.
Kate
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Prem
- 3 reviews
- Into Blinds In-Home Measure & Quote
- Verified customer
Terrible service as asking more money last moment before install
The first consultant came to do measure and quote.. then disappeared for a month.
When contacted again they send a second one.. Finalised everything paid a deposit and they send someone to measure again.
Just before finalising the order saying the cost has gone up by $500 or so. wasted all my time and now i have to wait longer with another supplier as having to organise from scratch.
When I asked for escalation poor customer service consultant they don't have anyone except customer services team... still waiting for someone to call me back!! Sales guy washed his hands..
WORST excuses for delay and price gouging!! BEWARE!
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Julie BGreater Melbourne (Outer), VIC
Excellent service through whole process
I would not hesitate in recommending Into Blinds to anyone. From the first contact to final installation, I was kept informed of the progress of my order. Kirk was my installer and he was professional and cleaned up as he went. Great job guys
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Wow! What a difference the shutters have made to my home. I’m extremely happy.
Kirk arrived on time and was very professional. He has done an amazing job installing my shutters. I will certainly recommend Into blinds to my friends. They look absolutely amazing. Thank you.
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DO NOT BUY!
After promising the world, this has been the worst service experience that I have had the misfortune to endure. After taking full payment, it has taken 3 attempts at installation. After the 2nd attempt, I was told that the frame was missing and a 3rd appointment would be required as everyone in the warehouse had gone home on Saturday for the day. Absolutely outrageous and never again. Do not buy from IntoBlinds.
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BECGreater Melbourne (Outer), VIC
The most terrible customer service
The experience we had with the sales rep was disappointing. I wasn’t sure if I wanted blockout blinds or roller shutters, knowing nothing about roller shutters and she gave me no information about them. Also no information about specials offers, discounts for more windows etc. She was in my house for no longer than 10 mins and didn’t give me a quote on the spot, saying it would come through the next day, which wasn’t a problem but I wanted to get the ball rolling quickly if I was happy with the quote. IN the mean time I had to arrange to go to ...Read more
a showroom to find out more about the products. I feel the person who came out should have been able to go through this with me. The quote hasn’t come through the next day, I called, they said it sometimes takes 48 hours. It ended up taking 6 days and while I was waiting I had another well known company come out, spend an hour going through their products, gave me a quote on the spot, we bought more roller shutters than expected, booked in for installation within 10 days and much, much cheaper than the quote from into blinds when it eventually came through (even though part of the quote was missing).Similar opinion? Write a review on ieatwords.com.au!
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JacquiGreater Melbourne (Inner), VIC
Blind Install
Great service from beginning to end. Competitive prices, and nothing was too much trouble. Roger from sales walked us through the process, helped us choose the best fit for our home and gave great design hints. Adam, the installer, was friendly, professional and a perfectionist. We are very happy with their service and would highly recommend them.
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Can’t wait for the blind to be installed
Elli was so lovely she went through the different types of blinds. The pro and cons. We feel very happy with what we have chosen and can’t wait for it be installed.
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Amazing service and people
A google search to find blinds and into blinds was one of the first. I made contact and within 5 days a wonderful consultant attended to discuss options and designs etc. Sales consultant was helpful not pushy, extremely polite and had a great eye for design. Order placed and within two weeks half ready to go with a further four weeks for shutters, this was all perfectly inline with time frames we’d been given and office staff were friendly and attentive with any questions. Always sent a text to confirm appointments and confirm installation arri...Read more
val times. Just had our final shutters installed by Joe! An absolute perfectionist who finished the job immaculately and showed us tips and tricks to care for our new shutters! I couldn’t recommend Into Blinds enough absolutely brilliant ! Price was great too!Similar opinion? Write a review on ieatwords.com.au!
Dave HarbourGreater Melbourne (Outer), VIC
Instalation
Kirk was absolutely amazing, very professsional on to.e and after having many issues with head office he has made the total experience great. Would recommend any one to use Kirk as you will not be disappointed. Dave
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Janine KlahnGreater Melbourne (Outer), VIC
- 2 reviews
Excellent measure and quote service
Excellent service. Measure and quotes given with options. Friendly and professional and on time. No pressure sales and happy give on stop quote. Would be happy to recommend and use the service again.
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Deb BelfordGreater Melbourne (Inner), VIC
beautiful shutters!!!
Very happy with the sales service provided by Tim - the installers were thorough in their installation and clean up. Most impressed with the finished result and would certainly recommend to others
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The reviewer stated that an incentive was offered for this review
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DylanGreater Melbourne (Outer), VIC
- 2 reviews
Very good customer service and price competitive
Very good customer service, good communication, price and product very good. Very quick response. Very professional. Staff very friendly and know what to recommend based on your needs and taste.
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ElizaGreater Melbourne (Metropolitan), VIC
Great experience
Wendy had some great suggestions and ideas, we have been very happy with our experience with the company so far, I hope the installation process is just as good! Thanks
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Janine KlahnGreater Melbourne (Outer), VIC
- 2 reviews
Excellent work
Excellent service impressed with Joes workmanship and attention to deal ten out of ten work completed in time period . Was well organised with all the tools required to do the job
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Amazing Team! Couldn't be happier.
Had my site measure today and the team couldn't be more accomodating. They have been an absolute dream to deal with from the beginning and haven't let me down. Everyone I've dealt with is extremely polite & very hospitable. Thanks guys
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JOEGreater Melbourne (Outer), VIC
- 2 reviews
Disappointed and still not finished
From wrong ETA dates ( blaming their own staff) then after 3 months they give me 2 different colours of blinds, another long extended wait until they set up the correct colour but only to put in different colours of rivets??? And still waiting for updates today!!
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Questions & Answers
Tina Whiteasked
Do you have a payment plan please
Linda Casked
Anthony came out to give me a quote on blinds and curtains for our new apartment. I found Anthony to be extremely professional and personable. A couple of days after placing my order and paying a deposit I started to reassess my choices. Anthony was very understanding and wanted to ensure that I was completely at ease and was more than happy to facilitate a refund. Thank you Anthony for your time and patience.
Regards
Linda
Danni Casked
Has anyone been to consumer affairs about this company demanding payment in full prior to delivering any goods?
5 answers
Customer R.Into Blinds
Hi Dani,
All customers are fully aware of our Terms and Conditions, which include our payment terms.
You as a consumer have the right to pick and choose which company you proceed with based on the knowledge you acquire for reading any applicable Terms & Conditions and our Warranty.
All of our Terms & Conditions and Warranty information is contained on our website, furthermore we have a link on all of our Quotes, Orders and Invoices which is easily accessible pre and post purchasing with Into Blinds.
Kind Regards,
Into Blinds Team
Sorry I should have been clearer and stated after failing to supply the goods or products as ordered. Ie. Only fitting one of a number of blinds on the day of installation and failing to return. This was not something I agreed on or thought would occur when I selected into blinds.
Hi Danni
We may perhaps discuss and exchange our experience on this matter. Please send me a private message to exchange contact details.
Regards,
Naveen
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