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Steve R.Metropolitan Adelaide, SA
Exceptional customer service by whole team
I made a claim due to loss and after being treated like a criminal by insurer i was flawed by the pleasant and appropiate approach of IVAA. I advised i was struggling with time due to working as RN and Dannii and the team were INCREDIBLE...thank you for you exceptional service...p.s i havent got replacement yet due to lockdown but i am going to my own jeweller of choice...
1 comment
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Francis Pereira
- 2 reviews
Danii was amazing!
Danii was amazing! She followed Up with me when I was busy. She offered me the best option and was flexible as well. I would recommend them. Love ur work
1 comment
Matthew M.IVAA Jewellery Claim Management
Hi Francis, thanks for the review, I've forwarded your comments to our team and thanked Danii. Have a great day!
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Dorothy Ma'afuNortheast, VIC
- 2 reviews
Fantastic Experience
Donna Clegg, amazing with vast knowledge and experience made my overwhelming experience a lot easier. Expedient, everything actioned without fuss, recommended suppliers were helpful. Highly recommend IVAA to all concerned.
1 comment
Matthew M.IVAA Jewellery Claim Management
Afternoon Dorothy, thanks for the feedback and 5 star review. Hope you have a great weekend.
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Vicki W.Wimmera, VIC
My lost ring
Unthinkable happen but rest assure l was very impressed the service l recieved the excellent time management was perfected beautifully and the communication was excellent with total respect always thankyou
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Annie E.Stirling 2611, ACT
Great communication
IVAA contacted me after we submitted an claim for a lost diamond through our insurer. The person we dealt with (Lucy) was very professional and kept us informed at each stage of the process.
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Leonie DiBiMetropolitan Adelaide, SA
Great Service
My husband lost his wedding ring. IVAA (our consultant Lucy) were wonderful. Lucy kept me updated regularly. She was always approachable and quickly responded to my emails. Lucy maintained a high standard of communication with all parties. Thank you for the professionalism you displayed.
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Amazing service
I lost a charm that I had specially made of my late husbands face the I put on my bracelet. I lost it and my insurance company were amazing. They went all out to sort this for me and I’m extremely grateful
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RodneyGreater Melbourne (Metropolitan), VIC
- 2 reviews
Home Burglary
IVAA and our appointed consultant Veronica was extremely helpful and professional. IVAA - Veronica was also very sensitive to our needs and the loss we incurred after the burglary. We cannot commend IVAA & CGU highly enough as they both handled our particular case with a high degree of efficiency and professionalism. Thank you IVAA
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Venkatesh Varma BirajuPerth, WA
Excellent service
IVAA ensured Hospitality throughout the services delivered which are highly appreciated.
Timely following up and enabling easier options to choose from among available vendors in finding a replacement.
Recommended reward for Amy who offered great service.
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Billie B.Sydney, NSW
- 2 reviews
Insurance Claim
Problems were caused by my original contact with my insurer's claim department when I was given the incorrect information. Veronica put up with my frustrations and answered my emails promptly and efficiently. I would recommend them
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LeanneMetropolitan Adelaide, SA
Prompt Service
Very happy with the service I received from Lucy. My claim was processed quickly and efficiently. All my options were explained and she was in touch through the whole process.
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L PearnPerth, WA
An uplifting experience
IVAA provided a very friendly efficient service and delivered excellent information which showed remarkable knowledge and experience. Great care and consideration was demonstrated. It was a pleasure to have such a positive and educational interaction.
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CathySouth Australia
- 3 reviews
Very efficient service
Thank you for all your (in particular, Danii) help in assisting with my claim. Service was efficient and friendly with regular email updates from both Danii and other staff, which was appreciated.
Also, IVAA provide an extensive list of Jeweller options.
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KerrynMetropolitan Adelaide, SA
Very happy customer
I was very happy with IVAA Jewellery.
My ring was accidentally damaged and I wanted it to be remade exactly the same and not just replaced with another ring, using my preferred Jeweller, Veronica at IVAA was constantly updating me on the insurance claim and it was quickly approved to be remade at my preferred jewellers without issue. I’m looking forward to having my ring remade exactly the Same.
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Danielle S.Perth, WA
Friendly and efficient! !!
IVAA Jewellery, are fast and efficient, reliable and friendly. I just wanted to say thank you for all your help and your patience and i will 100% for whatever reason be in contact for your service if needed in the future.
You don't find many companies these days that are willing to help you and look after your needs not theres, which is a nice change.
Thank you to all at IVAA.
D.SILVI
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kittykat65sydney
- 4 reviews
Quick service - during a stressful insurance claim
Happy with the IVAA Jewellery Claim Management, they have sorted and finalised my claim for the jewellery portion of my insurance claim. This is such good service, as I am still waiting for my insurance company to make contact with me in regard to all my other household items. What was a stressful situation has been made a lot more bearable thanks to their prompt service. Good job Donna!
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McArthurNew South Wales
EFFICIENT SPEEDY AND PLEASANT INSURANCE CLAIM
Was a pleasure to work with IVAA nothing was to hard, everything was made easy for me and it was important as my gold bracelet which was lost was a present from my late husband. Mine was an insurance claim.
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Excellent support at a time it was required
Yuliya contacted me in a very short period of time I was informed by my insurance company that IVAA would be asked to review my specialist claim. She informed me, via email and phone call, about the necessary steps, options and even checked to see if I was satisfied with the situation. This took place over the Christmas break so conventional office hours were kept.
I am very happy and grateful with Yuliya's support.
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INSURANCE CLAIM
My claim was handled in a very quick, efficient manner, with a perfect end result. My case manger was easy to contact and a pleasure to deal with. Could not be happier with the outcome.
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Helen Mi Young P.Sydney, NSW
The best when you needed it the most
The best experience with IVAA during such stressful time I had. IVAA deserve 5stars as they provide you with 5 star service.
I will recommend IVAA to my friends and family
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Questions & Answers
Deeasked
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Jonnoasked
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
2 answers
Matthew M.IVAA Jewellery Claim Management
Hi Jonno, it depends on which insurer you are with. If you email us at [email protected] I will be able to look into your file.
Thanks Matthew. I’ll email.
GAYAasked
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
1 answer
Matthew M.IVAA Jewellery Claim Management
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? [email protected]
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Matthew M.IVAA Jewellery Claim Management
Afternoon Steve, Thanks for leaving us feedback and the shout-out to Danii. I've forwarded your kind words to our team and thanks Danii too. I trust the replacement will be smooth once this lockdown i... Read more
s over but of course let us know if you have any questions in the meantime.