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Reviews

3.6

463 reviews
5
(266)
4
(28)
3
(9)
2
(30)
1
(130)
  • Product Quality
    4.1 (74)
  • Return Claim MadeYes (5) · No (68)
  • Customer Service
    3.9 (69)
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Andrew

AndrewNorthern Region, NSW

New tyres from JAX Tyres Tamworth NSW

published

Thanks to Peter and his great team at JAX Tyres Tamworth for providing great customer service and excellent advice. Four new tyres all on time and budget with ongoing support through the MYJAX Platinum Program.
Thanks very much.
Andrew
Tamworth NSW.



SunriseBoy

SunriseBoySouth East Queensland, QLD

  • 24 reviews

Three visits and the car has never made so much racket

published

advice & service

published

rang Andrew at Bayswater store for advice on tyres for our older Colorado. he asked about our driving style and I said we do mostly highway driving and some caravan towing. I also let him know we are old coot pensioners .He came up with a great deal, fitted . wheel alignment, all in 45 mins. very happy

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Sharon,
Thank you for the review, we appreciate the feedback and are glad we could help.
Safe travels!
Kind regards, JAX Tyres

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JJM

JJMGreater Melbourne (Outer), VIC

Balance plates not securely fitted, tyres lasted 6 months and wheel alignment was paid for but never completed

published

Jax Frankston didn't do any part of this job properly!
Ripped me off, didn't complete the jobs I paid for and now expect $300 to replace tyres I replaced in late November.
Will take this further and but advise others from using this subpar company and the dodgy products and services they shill.

Peter Sutton

Peter SuttonPerth, WA

  • 19 reviews
  • Verified customer

What Great Service

published

This was my first visit to Jax in Kwinana the workshop was absolutely clean the staff were extremely friendly and the cost of the two tyres I bought was most acceptable I will definitely be going there again we’ll done guys

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Peter, thank you for taking the time to post this review. We appreciate your feedback and are happy we could assist. Looking forward to your next visit. Best regards JAX Tyres

bruce

bruceSydney, NSW

  • 2 reviews

New tyres, balance and alignment

published

The penrith branch was terrific for service and product. I just rolled up with no appointment. They fitted new tyres and alignment while we had lunch in the nearby centre. Jason was terrific!

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Bruce, thank you for the great review and for taking the time to share your experience. We appreciate your feedback and hope to see you again. Kind regards JAX Tyres

Daniel T.

Daniel T.South East Queensland, QLD

  • 8 reviews

Perfect Place To Change Tyres

published

They looked after me very well and provided excellent customer service. I was also impressed with the quality of their products and the professional standards in the workplace. Excellent work!

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Daniel, thank you for the visit and review. We appreciate your feedback and look forward to your next visit. Best regards, JAX Tyres

Sel

SelDarling Downs, QLD

Excellent Technical Information

published

The Service Rep (M) at JAX Toowoomba was extremely knowledgeable in all facets of the technical questions that I had regarding the tyres I required to travel on some outback Nth Qld roads. Tyre brand, size, type, pressures for on and off bitumen road surfaces pulling my van. Even offered for me to bring the car & van in to work out the ideal tyre pressures.The service was excellent and the price was very competitive hence I felt quite comfortable making my purchase. Overall I was extremely happy, Well done M and the JAX crew. I'll be back

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Sel, thank you for your kind review. We're glad you had a positive experience and appreciate your sharing the feedback. We hope to see you again. Kind regards, JAX Tyres

Damaged wheel

published

DO NOT go here if you don't want your rims damaged. I told the receptionist,[name removed], that my wheels are worth a small fortune and I am extremely precious about them and was assured that the boys will take the best care of them.

One of them has clearly dropped an impact drill on my wheel and chipped the hell out of the powder-coating on one of my wheels. Since contacting them again they have flat-out refused to accept responsibility.

Happy to take my money then dog me when you mess up. Extremely upset and disappointed.

2 comments
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Chris
Chris

Why does it take a negative review to get you people to react? I contacted the team and they wanted nothing to do with me. Then I give you a review and now you want to get in touch again?

What had changed between then and now?

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AP

APPerth, WA

  • 38 reviews
  • 1 like

Jax Kwinana - extremely good service and prices

published

Angelo is a great guy, really helpful. I bought four new tyres under the Jax Platinum Care program at a different store on the east coast before moving to Perth. These tyres have worn excessively. Angelo has been a true gentleman and a pleasure to deal with to help me try and sort this issue out, despite the initial purchase being made on the other side of the country. I have now bought four new Michelin tyres for my second car from him, and I’m about to buy another two tyres for my third car. Jax Kwinana is quite a new store - I hope to see Angelo succeed. It is a bit out of my way, but I will keep going back because he has done the right thing by me in trying to sort out the issue with tyres purchased at a store in another state.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi AP, thank you for posting this review, its always a pleasure to receive such positive feedback from our customers. Hope you enjoy your Michelin tyres. Look forward to your next visit. Kind regards, JAX Tyres

the.kadens

the.kadens

  • 2 reviews

Jax Aspley.. Will rip you off

published

quoted.. changed open.. re-quoted and agreed.
Carried out service for original quote which was changed (prior to work starting).
Had to pay else would not have a car. Horrible communication.
Lady owner/proprietor figured we had to pay for their mistake.
Going to far trade/better business. Stay clear. Save yourself the pain

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Gman

GmanCentral Queensland, QLD

Paid for break pads to be done

published

I never heard a sound come from my break pads before I paid for my break pads to be replaced at jax tires peel street Mackay from that point on they have sounded horrible I took it back and they said my routers need to be replaced so I took it elsewhere and turns out it was the rattle shims scraping on my router so I had to go back to jax they said that the problem had been fixed so now it’s 2 months later they still sound horrible.So im back again pulling my hair out and have been waiting 30 mins they still haven’t taken it for a drive or even looked for a problem right now there are 2 mechanics siting around doing nothing this is a horrible service and the only reason I came here is because I wanted the pads to be replaced properly

2 comments
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Thank you for the feedback. So that we can investigate and improve can you please provide further details via [email protected] or by calling our head office on 02 9964 4000? Regards, JAX Tyres

Gman
Gman
SDD

SDDGreater Melbourne (Outer), VIC

  • 2 reviews

Bad Service

published

I replaced all 4 tyres at Jax Hopperscrossing and One tyre got damaged exactly after one week. When I asked to buy a new one to replaced it they said it is not in stock and they cant help it. I wanted to use a used tyre atleast till they get the new tyre. The guy there "S" said he will look for it and gave me the same answer next three times when I called him. I had to order a new tyre thro different vender.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Terry B.

Terry B.Sydney, NSW

Great Service and a Good Price

published

I would definitely recommend Jax Tyres ay Brookvale for Excellent Service. The Customer Service Manager "Mario" was extremely helpful. I had to have a Tree replaced and not having one in stock it was ordered and available the following day

NOT HAPPY

NOT HAPPYSydney, NSW

tyres lasted 11mths due to alignment way out-Narellan

published

purchased 4 new tyres and got a wheel alignment,, 2mths later had my car warranty service at my dealer and tyres already down from 8mm to 5mm within 2000km,, had another service 9mths later at 18000km and front tyres were at 0mm and back at 3mm .they lasted 11mths. purchased new front tyres today with another company and the wheel alignment was way out that caused them to wear so quickly. they blamed the car dealer mechanics .jax did my doggy alignment, I will never shop there again or recommend.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

We're sorry to hear your about your experience and would love the opportunity to improve. If you would be willing to provide further details on this you can contact us on 02 9964 4000.

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Gezza

GezzaSouth East Queensland, QLD

  • 5 reviews

Good price, best tyres

published

20' Michelin tyres for VW Touareg, improve handling, very quiet.
had a sidewall puncture. Make sure tyres are 40psi.
Have used JAX for all families cars and recommend Noosaville store for friendly service.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Thank you for taking the time to post the review and for recommending the store. We look forward to your next visit.
Best regards,
JAX Tyres

Ken Sheen

Ken SheenIllawarra, NSW

  • 2 reviews

Jax Nowra - great service

published

I would like to thank Miles & the team at Jax Nowra, I recently had the tyres replaced & a wheel alignment done on the car & it feels great on the road. The level of service I received was excellent from all of the team & I will definitely be back with my other cars and will recommend this business to my friends.

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Ken,
Thank you for your kind review. We appreciate your feedback and look forward to your next visit.
Kind regards, JAX Tyres

Ian

IanWollongong

  • 12 reviews

JAX Tyres Fairy Meadow - Low Prices and Excellent Service for nearly 20 Years

published
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Ian,
Thank you for your review and for taking the time to share your experiences. We appreciate your feedback and continued support. Look forward to your next visit. Kind regards, JAX Tyres

Mel

MelSydney, NSW

Worst Service Ever! JAX Narellan

published

Jax West Gosford

published

Trevor and Linda at Jax West Gosford have been fantastic with prices and personal service, tyres, rego checks and servicing since I started using them in 2015. I have recommended them to all of my friends. Kim Humphreys / Point Frederick

1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Kim, thank you very much for the kind review and recommendation. We appreciate your visit and look forward to welcoming you back next time. Kind regards, JAX Tyres

Page 3 of 24
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Questions & Answers

Samantha

Samanthaasked

Price for 4 Michelin sports tyres with gas and wheel alignment

2 answers
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Samantha, Thank you for your enquiry. Please let me know which store you would like to have this work done at and I will check with them for you. Thanks, The JAX Team

Samantha
Samantha

Bankstown

michael m.

michael m.asked

Can i buy tyres using after pay

3 answers
LE3 KOOL
LE3 KOOL

Hi michael, you can only use after pay if we scam you extra money.

That way we are happy that we have ""Ripped you off"" as ""We love your money""....We love ca$h more. That's why we need to $cam you extra $$$money$$$, becau$e you don't have ca$h....So ye$ we accept after pay.

We also provide a terrible service, where we guarantee you won't be back, and we will do up your wheel nuts so tight, so when you get a flat tyre in the middle of nowhere, you won't be able to undo your wheel nuts, or they will shear off, which is a better laugh for us, as now you can't put your wheels back on, and you are left with your nuts in your hands.........While scratching your head.

michael m.
michael m.

Love it

michael m.
michael m.

Ill take that as a no

LE3 KOOL

LE3 KOOLasked

1). Why did the manager at campbelltown n.S.W. "Refuse to give me a receipt when I paid ca$h"?
2). Are your managers specially trained to "Scam and ripoff customer$"? As wonky eye manager did with me.
3). Should I report the manager to the "Tax fraud department"?

1 answer
Keith
Keith

No idea what you should do

Get an answer from our members and JAX Tyres & Auto representatives

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