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AndrewNorthern Region, NSW
New tyres from JAX Tyres Tamworth NSW
Thanks to Peter and his great team at JAX Tyres Tamworth for providing great customer service and excellent advice. Four new tyres all on time and budget with ongoing support through the MYJAX Platinum Program.
Thanks very much.
Andrew
Tamworth NSW.
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SunriseBoySouth East Queensland, QLD
- 24 reviews
Three visits and the car has never made so much racket
I had work done on my vehicle. The work while done quickly didn't make the tyres balance correctly. Returned a second time, but was told it wasn't worth doing. Uh huh!
I emailed the store and explained my situation. Waited seven days and still no reply.
Just after the second visit, I had some serious work done on the front suspension. One new strut, new tie-rod ends and ball joints. New rubber boots on the steering rack arm.
Contacted head office, and made my situation known to them. The next day I got a call from the manager to bring t...Read more
he vehicle in. And it's my opinion that the manager has cracked the "Tom Tits" for getting chewed out by who ever he answers to. Took it in. They had another shot at it and it improved it a lot, but still has vibration at over 95 ks. Anyway, on my drive home I became aware of a dull rattle in the front end on both sides. Left side more pronounced that the right. And after about three weeks, it has developed into a most noticeable, and uncomfortable noise. It strikes me as most "coincidental" that after having had some $750 worth of work done on the front end, and was going very nicely (and quietly) until the third vist to JAX.Similar opinion? Write a review on ieatwords.com.au!
advice & service
rang Andrew at Bayswater store for advice on tyres for our older Colorado. he asked about our driving style and I said we do mostly highway driving and some caravan towing. I also let him know we are old coot pensioners .He came up with a great deal, fitted . wheel alignment, all in 45 mins. very happy
1 comment
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JJMGreater Melbourne (Outer), VIC
Balance plates not securely fitted, tyres lasted 6 months and wheel alignment was paid for but never completed
Jax Frankston didn't do any part of this job properly!
Ripped me off, didn't complete the jobs I paid for and now expect $300 to replace tyres I replaced in late November.
Will take this further and but advise others from using this subpar company and the dodgy products and services they shill.
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Peter SuttonPerth, WA
- 19 reviews
- Verified customer
What Great Service
This was my first visit to Jax in Kwinana the workshop was absolutely clean the staff were extremely friendly and the cost of the two tyres I bought was most acceptable I will definitely be going there again we’ll done guys
1 comment
JAX T.JAX Tyres & Auto
Hi Peter, thank you for taking the time to post this review. We appreciate your feedback and are happy we could assist. Looking forward to your next visit. Best regards JAX Tyres
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bruceSydney, NSW
- 2 reviews
New tyres, balance and alignment
The penrith branch was terrific for service and product. I just rolled up with no appointment. They fitted new tyres and alignment while we had lunch in the nearby centre. Jason was terrific!
1 comment
JAX T.JAX Tyres & Auto
Hi Bruce, thank you for the great review and for taking the time to share your experience. We appreciate your feedback and hope to see you again. Kind regards JAX Tyres
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Daniel T.South East Queensland, QLD
- 8 reviews
Perfect Place To Change Tyres
They looked after me very well and provided excellent customer service. I was also impressed with the quality of their products and the professional standards in the workplace. Excellent work!
1 comment
JAX T.JAX Tyres & Auto
Hi Daniel, thank you for the visit and review. We appreciate your feedback and look forward to your next visit. Best regards, JAX Tyres
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SelDarling Downs, QLD
Excellent Technical Information
The Service Rep (M) at JAX Toowoomba was extremely knowledgeable in all facets of the technical questions that I had regarding the tyres I required to travel on some outback Nth Qld roads. Tyre brand, size, type, pressures for on and off bitumen road surfaces pulling my van. Even offered for me to bring the car & van in to work out the ideal tyre pressures.The service was excellent and the price was very competitive hence I felt quite comfortable making my purchase. Overall I was extremely happy, Well done M and the JAX crew. I'll be back
1 comment
JAX T.JAX Tyres & Auto
Hi Sel, thank you for your kind review. We're glad you had a positive experience and appreciate your sharing the feedback. We hope to see you again. Kind regards, JAX Tyres
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Damaged wheel
DO NOT go here if you don't want your rims damaged. I told the receptionist,[name removed], that my wheels are worth a small fortune and I am extremely precious about them and was assured that the boys will take the best care of them.
One of them has clearly dropped an impact drill on my wheel and chipped the hell out of the powder-coating on one of my wheels. Since contacting them again they have flat-out refused to accept responsibility.
Happy to take my money then dog me when you mess up. Extremely upset and disappointed.
2 comments
JAX T.JAX Tyres & Auto
Hi Chris, the team at JAX Tyres Sutherland have made attempts to contact you to discuss this and clear up the issue. As advised, the team have processes in place to avoid any damage to wheels and take... Read more
pride in taking care of all of our customer's cars. As such, we welcome your call to discuss the matter further. You can contact us on 02 9521 7300. Kind regards JAX Tyres.Why does it take a negative review to get you people to react? I contacted the team and they wanted nothing to do with me. Then I give you a review and now you want to get in touch again?
What had changed between then and now?
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APPerth, WA
- 38 reviews
- 1 like
Jax Kwinana - extremely good service and prices
Angelo is a great guy, really helpful. I bought four new tyres under the Jax Platinum Care program at a different store on the east coast before moving to Perth. These tyres have worn excessively. Angelo has been a true gentleman and a pleasure to deal with to help me try and sort this issue out, despite the initial purchase being made on the other side of the country. I have now bought four new Michelin tyres for my second car from him, and I’m about to buy another two tyres for my third car. Jax Kwinana is quite a new store - I hope to see Angelo succeed. It is a bit out of my way, but I will keep going back because he has done the right thing by me in trying to sort out the issue with tyres purchased at a store in another state.
1 comment
JAX T.JAX Tyres & Auto
Hi AP, thank you for posting this review, its always a pleasure to receive such positive feedback from our customers. Hope you enjoy your Michelin tyres. Look forward to your next visit. Kind regards, JAX Tyres
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the.kadens
- 2 reviews
Jax Aspley.. Will rip you off
quoted.. changed open.. re-quoted and agreed.
Carried out service for original quote which was changed (prior to work starting).
Had to pay else would not have a car. Horrible communication.
Lady owner/proprietor figured we had to pay for their mistake.
Going to far trade/better business. Stay clear. Save yourself the pain
1 comment
JAX T.JAX Tyres & Auto
Thank you for taking the time to share your feedback on your experience. Per your last review on Trustpilot we would really love the opportunity to investigate, would you kindly provide some further d... Read more
etails either by email at [email protected] or by calling us directly on 02 9964 4000?Similar opinion? Write a review on ieatwords.com.au!
GmanCentral Queensland, QLD
Paid for break pads to be done
I never heard a sound come from my break pads before I paid for my break pads to be replaced at jax tires peel street Mackay from that point on they have sounded horrible I took it back and they said my routers need to be replaced so I took it elsewhere and turns out it was the rattle shims scraping on my router so I had to go back to jax they said that the problem had been fixed so now it’s 2 months later they still sound horrible.So im back again pulling my hair out and have been waiting 30 mins they still haven’t taken it for a drive or even looked for a problem right now there are 2 mechanics siting around doing nothing this is a horrible service and the only reason I came here is because I wanted the pads to be replaced properly
2 comments
JAX T.JAX Tyres & Auto
Thank you for the feedback. So that we can investigate and improve can you please provide further details via [email protected] or by calling our head office on 02 9964 4000? Regards, JAX Tyres
No thanks not taking my car back there ever again 3 times problem was not resolved they said the same thing yesterday it was the routers scraping on my break pads! I came home yesterday arvo and took... Read more
the rattle shims out doesn’t make a sound at all and all they done the second time was cut the rattle shims back. The 3rd time they didn’t even look. A simple fix and they wanted a couple $ 100 dollars I will have to get some new rattle shims and do it properly myself waste of time and money not a happy customer at allSimilar opinion? Write a review on ieatwords.com.au!
SDDGreater Melbourne (Outer), VIC
- 2 reviews
Bad Service
I replaced all 4 tyres at Jax Hopperscrossing and One tyre got damaged exactly after one week. When I asked to buy a new one to replaced it they said it is not in stock and they cant help it. I wanted to use a used tyre atleast till they get the new tyre. The guy there "S" said he will look for it and gave me the same answer next three times when I called him. I had to order a new tyre thro different vender.
1 comment
JAX T.JAX Tyres & Auto
Good afternoon, thank you for taking the time to share your feedback. We would love the opportunity to improve on your experience and look into this matter further. Would you kindly share some further... Read more
details with us? Please feel free to contact us directly on 02 9964 4000 or by email [email protected]Similar opinion? Write a review on ieatwords.com.au!
Terry B.Sydney, NSW
Great Service and a Good Price
I would definitely recommend Jax Tyres ay Brookvale for Excellent Service. The Customer Service Manager "Mario" was extremely helpful. I had to have a Tree replaced and not having one in stock it was ordered and available the following day
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NOT HAPPYSydney, NSW
tyres lasted 11mths due to alignment way out-Narellan
purchased 4 new tyres and got a wheel alignment,, 2mths later had my car warranty service at my dealer and tyres already down from 8mm to 5mm within 2000km,, had another service 9mths later at 18000km and front tyres were at 0mm and back at 3mm .they lasted 11mths. purchased new front tyres today with another company and the wheel alignment was way out that caused them to wear so quickly. they blamed the car dealer mechanics .jax did my doggy alignment, I will never shop there again or recommend.
1 comment
JAX T.JAX Tyres & Auto
We're sorry to hear your about your experience and would love the opportunity to improve. If you would be willing to provide further details on this you can contact us on 02 9964 4000.
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GezzaSouth East Queensland, QLD
- 5 reviews
Good price, best tyres
20' Michelin tyres for VW Touareg, improve handling, very quiet.
had a sidewall puncture. Make sure tyres are 40psi.
Have used JAX for all families cars and recommend Noosaville store for friendly service.
1 comment
JAX T.JAX Tyres & Auto
Thank you for taking the time to post the review and for recommending the store. We look forward to your next visit.
Best regards,
JAX Tyres
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Ken SheenIllawarra, NSW
- 2 reviews
Jax Nowra - great service
I would like to thank Miles & the team at Jax Nowra, I recently had the tyres replaced & a wheel alignment done on the car & it feels great on the road. The level of service I received was excellent from all of the team & I will definitely be back with my other cars and will recommend this business to my friends.
1 comment
JAX T.JAX Tyres & Auto
Hi Ken,
Thank you for your kind review. We appreciate your feedback and look forward to your next visit.
Kind regards, JAX Tyres
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IanWollongong
- 12 reviews
JAX Tyres Fairy Meadow - Low Prices and Excellent Service for nearly 20 Years
I have had a number of cars over the years and have had all tyres, wheel alignments, brake servicing and registration inspections (excluding warranty issues) carried out at JAX Tyres Fairy Meadow without any problem. These have included my own cars, my wife's cars and my two son's cars, while they lived at home.
I have found the owner, managers and staff to be particularly helpful and courteous, with the work always carried out to a high standard, and have never had to go back to have any substandard work or problem corrected.
In fact, I pur...Read more
chased a set of performance tyres for my car and after 20,000 km, the steel belt had started to delaminate from the tyre body, causing an unusual vibration. JAX staff identified the problem also developing in another tyre, and recommended I change them immediately for safety reasons. They then returned both tyres to the manufacturer's distributor, and gained a prorata cash refund (50% of the purchase price) for me due to the defect. Thank you JAX Fairy Meadow! They have relocated in the last few years to newer premises across the road, with state of the art facilities for our cars and which also has a comfortable waiting area with complimentary espresso coffee, a nice touch! I strongly recommend JAX Tyres Fairy Meadow.1 comment
JAX T.JAX Tyres & Auto
Hi Ian,
Thank you for your review and for taking the time to share your experiences. We appreciate your feedback and continued support. Look forward to your next visit. Kind regards, JAX Tyres
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MelSydney, NSW
Worst Service Ever! JAX Narellan
A booking was made with Sarah on 07/05 for 13/05. The advertised website on special that matched existing tyres was unavailable so a booking was made for the next medium range price and a $50 deposit paid. Check in was a breeze and informed that the tyre changing process would take approximately 1.5 hrs. Forty minutes later I received a call saying that the tyres ordered were not in stock as Sarah had "conveniently" forgotten to order them. The next available date for tyres to be ready was the following Wed. Like I can just down tools and ...Read more
take a day off from Work? Needless to say I was ropable after taking the car in and wasting 40 mins of my time hanging around. Also, no mechanism in place to cross check tyre availability with booking and to at least advise the customer well in advance. No offer was made to source tyres from elsewhere for a same day fitting and the only compensation was free wheel alignment which is negligible. Although this business took more than 90 seconds to make a first impression, it will take much longer before I recommend or patronise this local branch of JAX again.Similar opinion? Write a review on ieatwords.com.au!
Jax West Gosford
Trevor and Linda at Jax West Gosford have been fantastic with prices and personal service, tyres, rego checks and servicing since I started using them in 2015. I have recommended them to all of my friends. Kim Humphreys / Point Frederick
1 comment
JAX T.JAX Tyres & Auto
Hi Kim, thank you very much for the kind review and recommendation. We appreciate your visit and look forward to welcoming you back next time. Kind regards, JAX Tyres
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Questions & Answers
Samanthaasked
Price for 4 Michelin sports tyres with gas and wheel alignment
2 answers
JAX T.JAX Tyres & Auto
Hi Samantha, Thank you for your enquiry. Please let me know which store you would like to have this work done at and I will check with them for you. Thanks, The JAX Team
Bankstown
michael m.asked
Can i buy tyres using after pay
3 answers
Hi michael, you can only use after pay if we scam you extra money.
That way we are happy that we have ""Ripped you off"" as ""We love your money""....We love ca$h more. That's why we need to $cam you extra $$$money$$$, becau$e you don't have ca$h....So ye$ we accept after pay.
We also provide a terrible service, where we guarantee you won't be back, and we will do up your wheel nuts so tight, so when you get a flat tyre in the middle of nowhere, you won't be able to undo your wheel nuts, or they will shear off, which is a better laugh for us, as now you can't put your wheels back on, and you are left with your nuts in your hands.........While scratching your head.
Love it
Ill take that as a no
LE3 KOOLasked
1). Why did the manager at campbelltown n.S.W. "Refuse to give me a receipt when I paid ca$h"?
2). Are your managers specially trained to "Scam and ripoff customer$"? As wonky eye manager did with me.
3). Should I report the manager to the "Tax fraud department"?
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JAX T.JAX Tyres & Auto
Hi Sharon,
Thank you for the review, we appreciate the feedback and are glad we could help.
Safe travels!
Kind regards, JAX Tyres