My wife and I purchased a new Jayco Journey approximately 3 years ago. Due to work commitments over those 3 years we have only used the caravan for one whole week and two weekends. The last time we used the van three of the cupboard door handles broke. (Note: We are not rough people) I looked on the web and found that a lot of people were complaining about the same thing. I contacted Jayco Caravan land in Perth and was told that the handles were $19.90 ea and are now made of metal because the old plastic ones broke. So to replace the whole lot ...Read more

Well i came away depressed and some of the complaints are righteous in their content. But good god do you people not own some duck tape and a drill, are you not from Australia where the roads are covered with kangaroo crap a wombat crap then baked by a blistering sun. The roads are hard and crap brakes. That doesn't excuse annoying poor workmanship or crap parts or poor service but come on aussies get with the game fix it or live in a house and don't tell me they don't have problems. Oh Bert the taps are dripping, oh Bert the fridge isn't co...Read more

Purchased in November from Jayco Bundaberg. It is our second Jayco and 3rd van. The van tows well and we have lived in it for 3 weeks straight so far. A couple of minor issues - front water tank leaked from new, but was easily fixed with refitting the water level sensor, and the little mesh gadget over the water inlet breather was missing. Jayco were prepared to replace the tank, but repaired it easily myself. Everything just works, but the fridge took a bit of working out - it is an 2 door auto Thetford. The built in wifi is great, and ...Read more

I own a 2012 StarCraft which I purchased 18 months ago. It was in very good condition from a dealer. The first issue was a flexing ensuite floor. There is a larger gap between bearers in this floor section so someone had glued a piece of plywood which had come away and was hanging by water pipes and other cabling. I removed it and had to install an additional bearer to get rid of flex. The latest issue is a leaking rear water tank. On removing the tank I found that when van manufactured that screws were protruding through the floor and th...Read more

2017 outback journey,shower cracked when arrived, roof leaked, aircon leaking inside paint started peeling. Used twice, traded in on new one 2022 journey DXoutback all the bells and whistles, looks amazing, but oh no, Dnt be fooled, looks can be deceiving, power system wasnt correct fridge didnt work from brand new fridge repaired, crapped out again, so no fridge great ! roof is not aligned, the shelves are about to fall off, very very poor fittings, this is a journey outback, the only out back this could handle is probably your back ya...Read more

Bought 2014 Jayco Dove outback new at Brisbane show.
PROBLEM 1. The little doovers that hold the door to the roof have been replaced at least twice and are now in need of being replaced again. Also the door seems to hang down and does not look secure. It has fallen a few times during normal travel although no damage to the door.
PROBLEM 2 At this stage the van had never been on any dirt roads. I was reversing into a park at Windorah
and the child bride brought to my attention that the spare wheel was loose, and on examination it was only being ...Read more

We bought our Jayco Eagle Outback from Warburtons Caravans in Bundaberg in July 2013. Warburtons, as it was then, were a pleasure to deal with and very helpful. It was fitted with a lot of options specified by us, which included 2 gas bottles, 2 water tanks, hot water system, shower, Tv and sound system. We took this unit across what we call the worst roads in Australia. We travelled over the Donohue, Plenty, Tanami, the road to Cape Leveque, Gibb river Road, Cape York to Punsand Bay, as well as local trips. Did we have any problems? Well of co...Read more

I just bought a new 2018 Journey Outback single axle . Was going great until I took it on a gravel road. Most of drawer fixings have pulled off and an overhead cupboard has nearly fallen off. It was only then that I noticed how inferior the cabinet work was. The most dissapointing thing was the dust entry into all the cupboards.Which ruined our trip.
I have just done a 200km round trip to get the work done under warranty and they just slapped a bit of silicone around and put a couple of bigger screws in. Hence I dont have much faith the dust ...Read more

I won't put in here the issues we have during handover when we ordered this van new. First major trip with this van July 2022.
Gas tank welding to A frame cracked.
Microwave ended up falling out.
Aircon dislodged from it's supposed bracket. (Piece of poly pipe was all that was holding it in place)
Pelmets and curtains fell off.
Screws holding sides of van to chassis come loose. I had to tighten these up.
Don't get me started on the dust coming into the van.
Fridge has stopped working on 240v
Quality of this van and attention to detail is shocking.
Plus side, ...Read more