I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.

A recent experience. Could you please forward this to the JB hi-fi chief [name removed].
I purchased a tv from JB hi-fi because they say return to store policy if anything goes wrong...
Well 8 months later it stopped working, so I phoned spoke to [name removed] who confirmed, yes it within the 12 months, we will test it to confirm not working and we will replace it or provide a store credit. I said great as will live 100kms away. So off we went, they agreed to the refund, but refused to hand it over, said 4 to 6 weeks. At which I had a medical episode. You lying fools and how stupid we we're going to upgrade, we still will at Harvey Norman.

Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day

Arlo Pro 2, second camera failed to sync. Was going to initially do an exchange. At no time was there an apology. So went through the lengthy refund process. Tedious.

Typical example of Australian “who cares?” incompetence. They resell products that have been returned because they’re faulty. They resell unsealed products. They offer a refund but it takes bloody ages.

Central JB Hi-FI The worst store I have ever experienced, absolutely no customer service skills, would not recommend this store. Placed a complaint with Head office a week ago and still no response for them either. Obviously customer service doesn't mean a lot for this company, starts from the top and filters down but the only thing filtering down is incompetence and arrogance.

So I purchase more C/D Music than good for my bank account and always so delighted with the service from the staff in this store!
WELL DONE!
And the music range is the best of your stores!

I received the Alexa home for Christmas I love it so much fun
Had friends over for new year played all our music though this played games and asked her facts
Have added lights to ask Alexa to turn on and off so convenient when you walk in at night

Every time I shop at JB the customer service is helpful and knowledgeable about their products. If the don't have what I'm after they are always able to direct me where I can get it. Never had any issues with anything I've bought from there.

Their service is great. When I found a huge sale online from an untrustworthy brand, JB price matched it with no questions asked.

They always have good prices and their service is great. I buy all my technology appliances from JB Hi Fi.

A man staff member in counter in JB HI-FI at Coomera West field is very rude today. I do not want to buy items from there anymore. Very disappointed (27/12/2019).

Just feel I need to write something. Ive found JBHIFI Brisbane cbd excellent with returns for faulty items. Twice this happened on the same day & not a question asked ..refunded. Third time lucky & it was a manufacturers error. This is why I continue to shop there first - well done

I was on the phone to a lady at JB HI FI Port Macquarie.
Enquiring about some products and she was so patient and had so much time for me and kept givinf me honest and detailed answers.

I often rely on JB Hifi to get my earphones (my puppy loves the ear buds). I've always found it easy to navigate around the store, if I can't find what I'm looking for the staff is very helpful.
I've ordered online and picked up in store, much easier than walking around looking for items, because the store here is a bit small and packed.

Have bought a variety of things at JB stores over the years, especially the Canberra ones and never had an issue. Most recent was a portable hard drive at the Woden store on the weekend. Staff are always friendly and helpful. No hard selling. They have a good product range. Highly recommended.

I bought some wireless earphone last week in the Queens street mall JB Hifi.
Wanted to return them today to JB Hifi in north lakes and buy others as they were not suitable for running.
I have been told that the policy of the company were not to exchange earphone and I should have been given a "purple" slip. I was trying to explain that I never heard, never been given any slip in the Quenn street mall store, the guy did not show any interest at all .
Very appalling customer experience . Basically not his store not his problem....
It is Xmas period, loosing one customer won't make any difference to you guys, but the arrogance and the lack of care is very disappointing.