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45 questions from our users

Kaka

Kakaasked

Can I have the tax invoice re- printed with my name and address on it as I want to claim for GST?

2 answers
Fired Up
Fired Up

Suggest you go back to the store and ask as this is just a Review site

thomas p
thomas p

who knows have you thought about contacting the store


Brian Steventon

Brian Steventonasked

Online Store

Please advise if your refurbished Fetch Mighty have bluetooth

2 answers
Fired Up
Fired Up

This is just a Review site

thomas p
thomas p

ask the store


Vera T.

Vera T.asked

Online Store

I have bought a 13.3 FHD IPS LED Display hp laptop just yesterday. I haven't opened it .As I was not sure if i was happy with it . The unit was advertised for $1299.00. in the store at planty vally sc. For the same computer your add on your internet is $1199.00. They did let me purchase it For 1199 .00 thinking i got $99 off . I think that the screen is to small .I would like to at least14.2 screen lap top which are advertised $1299.00 either lenovo or a hp . can i make an exchange the unit or return it and get my money back?

3 answers
george
george

probably not Have you contacted the store where you purchased it.

Archiegirl
Archiegirl

I don’t know, I got specific spec for my grandchild’s school. Ring them and find out.

Fired Up
Fired Up

I don’t think to accept ‘change of mind’


Nathan Musolino

Nathan Musolinoasked

Online Store

How long till I can get my PlayStation online gift card voucher code I bought it 30 minutes ago

2 answers
john smith
john smith

I dont have a clue i didnt even know you had purchased a gift card. What is preventing you from contacting JB & asking them instead of asking here

Fired Up
Fired Up

Ask JB obviously


Jarrod W.

Jarrod W.asked

Online Store

I work bhp and was told that we get a discount when we shop with you guy

2 answers
Fired Up
Fired Up

As this is a review site suggest you check with them directly

bill bayley
bill bayley

have you asked them


Suzannah Benzan

Suzannah Benzanasked

Just wondering, am I able to exchange a laptop which has been opened for a more expensive model? Never used and all the accessories are still inside the box it came in.

2 answers
george
george

I wouldnt have a clue i dont why you be asking the question here on a public review forum the logical thing to do would be to contact the store

Fired Up
Fired Up

Not for change of mind


Tommy

Tommyasked

Hey there

Do you have any Disney plus gift cards ?

Thanks

2 answers
hammerhead
hammerhead

Have you checked Jb hifi web site? The answer to your question is clearly listed on there

Fired Up
Fired Up

No I dont. As you know this is a Review site. Suggest you get someone to check their website.


paddy connolly

paddy connollyasked

Online Store

do you sell a dvd of rainforest classics?

3 answers
john smith
john smith

Sorry I dont How ever JB HI Fi may sell it, contact them or go into the store & have a look

hammerhead
hammerhead

Check Jb web site The answer is clearly listed

Fired Up
Fired Up

As you know this is not their website. Suggest you get someone to contact them directly.


katalinad

katalinadasked

Online Store

Am I able to buy gift vouchers online? Thank you.

2 answers
george murray
george murray

check J B Hifi website the answer is on there

Fired Up
Fired Up

Sounds like checking the website ONLINE will get an online answer


Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website


Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer


Peter

Peterasked

Online Store

How does one join the online service,I am a gold card veteran, does the make any difference.

3 answers
sandles
sandles

Hi Peter,I have no idea,they told me to contact head office.they were of no help.

Fired Up
Fired Up

One would check via their website. https://www.jbhifi.com.au/pages/contact-us

Myopinion
Myopinion

I could not find where to start an account on their web page. Poor design!! use this link to contact support. They should help.
https://www.jbhifi.com.au/pages/contact-us


elean

eleanasked

Online Store

Do you run a legitimate monthly competition? Told I have won but think would be a scam.

2 answers
Fired Up
Fired Up

I personally do not run one.
Why not simply ask the person who told you?

micheal
micheal

I dont run one but maybe JB does have you thought about contacting JB & asking them


June N

June Nasked

Online Store

I received my online iPad purchase 2 days ago & by mistake ordered a wifi only model.Please advise me on how to exchange it for the SIM card model as I use it for work.Many thanks.

2 answers
micheal
micheal

take it into a store

Fired Up
Fired Up

I don’t think they do Change of mind


Customer

Customerasked

Online Store

I have received my Nikon MyZ6 + Nikkor Z 24-70mm f/4 S Lens. According to Nikon web promotion they were promoting the camera was to come with a XQD 32 GB memory card . In unpacking the camera there was no memory card in the camera box. My SON # is JB187982834150969-0. Please
advise how I can obtain the card.
Regards Rudi

2 answers
Fired Up
Fired Up

Contact JB directly as they don’t respond here.

george
george

You can obtain a memory card simply by contacting JB Hifi


Yo yo yo

Yo yo yoasked

Online Store

Will the online order including the invoice inside the parcel? thanks

1 answer
Fired Up
Fired Up

Can you ring and ask ?


Peanuts

Peanutsasked

JB Hi-Fi Retail Stores

Why is one of my reviews rejected, is there any thing I can do to have it approved please. Credit where credit is due.

Ed ( Peanuts)

1 answer
george
george

j b hifi do not & cannot delete reviews they have nothing to do with this site maybe it was against the terms of use or posting guidelines of product review who run the site scroll down & you will see the terms of use at the bottom of the page read them & if you are still not satisfied contact product via the link at the bottom of the page. product review wont answer you here you need to use the help center


Robyn W

Robyn Wasked

I received a message on my IPhone to say I had won 2nd prize in a JB hi fi lottery. Is this a scam?

2 answers
Angel
Angel

This is a REVIEW site. I am just a customer so I don’t understand why you are asking me!

Common sense would be to web search or check the JB website which I just did.

https://mobile.twitter.com/JBHiFi

https://mobile.twitter.com/jbhifi/status/1075578938582155264?lang=en

https://www.jbhifi.com.au/General/Corporate/Consumer-Matters/data-security-scams/

john smith
john smith

could be ask jb hifi would be the logical thing to do


Vickie M.

Vickie M.asked

Online Store

can you tell me is the serial number of my fitbit ionic on the receipt?

2 answers
Ana
Ana

you may have to ring one of the shops and ask them, as I don't do online purchases,sorry

Fired Up
Fired Up

What is preventing you from checking your receipt yourself?


Vickie M.

Vickie M.asked

Online Store

Is my serial number on my receipt, just bought a new ionic fit bit, but swapped it, so they kept the box, so do I have the serial number?

2 answers
Ana
Ana

Ring one of the stores and ask for the manager, he/she will be able to help you wth this query, sorry but I don't do online purchases

Fired Up
Fired Up

Your question is illogical


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