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61 questions from our users

Jarrod W.

Jarrod W.asked

Online Store

I work bhp and was told that we get a discount when we shop with you guy



2 answers
Fired Up
Fired Up

As this is a review site suggest you check with them directly

bill bayley
bill bayley

have you asked them

Suzannah Benzan

Suzannah Benzanasked

JB Hi-Fi

Just wondering, am I able to exchange a laptop which has been opened for a more expensive model? Never used and all the accessories are still inside the box it came in.

2 answers
george
george

I wouldnt have a clue i dont why you be asking the question here on a public review forum the logical thing to do would be to contact the store



Fired Up
Fired Up

Not for change of mind

Tommy

Tommyasked

JB Hi-Fi

Hey there

Do you have any Disney plus gift cards ?

Thanks



2 answers
minni
minni

Have you checked Jb hifi web site? The answer to your question is clearly listed on there

Fired Up
Fired Up

No I dont. As you know this is a Review site. Suggest you get someone to check their website.

paddy connolly

paddy connollyasked

Online Store

do you sell a dvd of rainforest classics?

3 answers
john smith
john smith

Sorry I dont How ever JB HI Fi may sell it, contact them or go into the store & have a look

minni
minni

Check Jb web site The answer is clearly listed

Fired Up
Fired Up

As you know this is not their website. Suggest you get someone to contact them directly.

katalinad

katalinadasked

Online Store

Am I able to buy gift vouchers online? Thank you.

2 answers
george murray
george murray

check J B Hifi website the answer is on there

Fired Up
Fired Up

Sounds like checking the website ONLINE will get an online answer

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

Peter

Peterasked

Online Store

How does one join the online service,I am a gold card veteran, does the make any difference.

3 answers
sandles
sandles

Hi Peter,I have no idea,they told me to contact head office.they were of no help.

Fired Up
Fired Up

One would check via their website. https://www.jbhifi.com.au/pages/contact-us

Myopinion
Myopinion

I could not find where to start an account on their web page. Poor design!! use this link to contact support. They should help.
https://www.jbhifi.com.au/pages/contact-us

elean

eleanasked

Online Store

Do you run a legitimate monthly competition? Told I have won but think would be a scam.

2 answers
Fired Up
Fired Up

I personally do not run one.
Why not simply ask the person who told you?

micheal
micheal

I dont run one but maybe JB does have you thought about contacting JB & asking them

June N

June Nasked

Online Store

I received my online iPad purchase 2 days ago & by mistake ordered a wifi only model.Please advise me on how to exchange it for the SIM card model as I use it for work.Many thanks.

2 answers
micheal
micheal

take it into a store

Fired Up
Fired Up

I don’t think they do Change of mind

Customer

Customerasked

Online Store

I have received my Nikon MyZ6 + Nikkor Z 24-70mm f/4 S Lens. According to Nikon web promotion they were promoting the camera was to come with a XQD 32 GB memory card . In unpacking the camera there was no memory card in the camera box. My SON # is JB187982834150969-0. Please
advise how I can obtain the card.
Regards Rudi

2 answers
Fired Up
Fired Up

Contact JB directly as they don’t respond here.

george
george

You can obtain a memory card simply by contacting JB Hifi

Yo yo yo

Yo yo yoasked

Online Store

Will the online order including the invoice inside the parcel? thanks

1 answer
Fired Up
Fired Up

Can you ring and ask ?

Peanuts

Peanutsasked

JB Hi-Fi Retail Stores

Why is one of my reviews rejected, is there any thing I can do to have it approved please. Credit where credit is due.

Ed ( Peanuts)

1 answer
george
george

j b hifi do not & cannot delete reviews they have nothing to do with this site maybe it was against the terms of use or posting guidelines of product review who run the site scroll down & you will see the terms of use at the bottom of the page read them & if you are still not satisfied contact product via the link at the bottom of the page. product review wont answer you here you need to use the help center

Robyn W

Robyn Wasked

JB Hi-Fi

I received a message on my IPhone to say I had won 2nd prize in a JB hi fi lottery. Is this a scam?

2 answers
Angel
Angel

This is a REVIEW site. I am just a customer so I don’t understand why you are asking me!

Common sense would be to web search or check the JB website which I just did.

https://mobile.twitter.com/JBHiFi

https://mobile.twitter.com/jbhifi/status/1075578938582155264?lang=en

https://www.jbhifi.com.au/General/Corporate/Consumer-Matters/data-security-scams/

john smith
john smith

could be ask jb hifi would be the logical thing to do

Vickie M.

Vickie M.asked

Online Store

can you tell me is the serial number of my fitbit ionic on the receipt?

2 answers
Ana
Ana

you may have to ring one of the shops and ask them, as I don't do online purchases,sorry

Fired Up
Fired Up

What is preventing you from checking your receipt yourself?

Vickie M.

Vickie M.asked

Online Store

Is my serial number on my receipt, just bought a new ionic fit bit, but swapped it, so they kept the box, so do I have the serial number?

2 answers
Ana
Ana

Ring one of the stores and ask for the manager, he/she will be able to help you wth this query, sorry but I don't do online purchases

Fired Up
Fired Up

Your question is illogical

sioata g.

sioata g.asked

JB Hi-Fi

Does jbhifi do layby on mobile phone

3 answers
Fired Up
Fired Up

Yes they provide this service

sioata g.
sioata g.

So they don't do it

micheal
micheal

why ask that question here have you thought about contacting the store

S ravadchai

S ravadchaiasked

Online Store

I was order jabra elite 65e online on 5/4/91 about 17.15 pm but I don't have order no, this is my email address [email removed]
Please reply text thanks kindly.

2 answers
Fired Up
Fired Up

Suggest contacting the company directly.

Ana
Ana

Same here

Penny T.

Penny T.asked

JB Hi-Fi

I would like to know does your store security have the rights to ask me to get my baby out of the pram when she was asleep so they could search it

5 answers
Penny T.
Penny T.

No not your store it was Morayfield store and I'm asking cause I would like to know cause it happened to me

Fired Up
Fired Up

JB don’t respond in this review website. Suggest discussing with the company directly.

PS ‘cause’?

bill bayley
bill bayley

i have been a security guard in retail stores for 10 yrs the security has the right to check prams bags etc Before leaving a store. But The customer has the right to refusal & there is NOTHING legally the security or the store can do. They cant detain you thats false arrest & its against the law. one of the most common place stolen goods are stashed is in prams under the baby, but if the baby is asleep it would be common sense on the security guards part to just check the top of the pram & leave the baby asleep. some security get big swelled heads & are out the impress & big note themselves. If it happens again you have the right to refuse & keep walking if they try to detain you call the police

Erik Edgar

Erik Edgarasked

Online Store

Do you have battery pocket dictionaries

4 answers
Erik Edgar
Erik Edgar

You didn't answer my question. Do you have battery pocket dictionaries?

Fired Up
Fired Up

As you already know JB do not respond here as this is a public review site. The first logical step is by checking their website (as I just did) or contacting the company directly for an immediate answer.

ben dover
ben dover

contact the store

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