I purchased a mobile phone while it was on special. The store at Carousel held the product for me and made it an easy purchase. Staff were good. I will be back.

JB has always been a great company. They stock or can order in a wide range of goods that other companies don’t. We always get looked after with price, so we don’t feel the need to look online, and the service is always excellent. They hire quality employees, and often staff that have a lot of personality and flare. It’s great to see.

Went into the Wollongong store and the store manager was extremely rude, had poor customer service skills, was arrogant, and did not deal from a consumers perspective well at all. The manager refused my product return after being shown the faulty item and ignorantly refused my return of it.

I wouldn't recommend dealing with the current store manager. Avoid going into JBHIFI WOLLONGONG

Worst customer service ever you can expect. When I called about my faulty TV on 12 April store manager has asked to bring the TV to store and they will able to help so I loaded my 65 inch TV in car and went to store. The Manager name [name removed] first declined to listen at all and said why you brought your TV to store. After I showed the call logs she disappeared for 30 min and came back with same answer take the TV back. How is it possible one manger ask to bring TV and other say take it back.

Complete disrespect for customer and no effort to help.

Huge thank you to Jay and the team at JB Hi Fi Browns Plains. I returned a watch that was still in warranty which Samsung refused to cover (a fault with the watch). Jay was very helpful and helped me out with my watch. Great customer service! Would highly recommend!

Still waiting for delivery, have had 3 messages on consecutive days, stating it was on the truck for delivery. When I was finally able to contact Toll they said they would let me know tomorrow.

Bought my new iPhone 11 and has it posted the next day as it wasn’t in store, arrived as promised and also bought their insurance
Love their stores, will definitely keep coming back

JB Hifi has had an advantage with Dicksmith going online and have emerged as one of the biggest technology sellers in recent years .They have a good collection of items and goods but however most of their staff are snobbish, rude and sometimes clueless . They often tend to behave as they are working in the RnD of a technology giant . The place is good to buy if you know what you want and always do your research before going in store . Also look for the correct sales assistance who will listen and give you the correct advice however its a Probability of 2-3% . One of the positive of JB Hifi they do price match or allow negotiation provided you get hold of the correct sales person !

Would like to praise Hannah at the Hornsby store of JB on Saturday 11 April, who went above and beyond to help us swap over a Sony Micro stereo system as we purchased originally the wrong one. With the store manager’s authorisation we were able to get exactly what we wanted.
Well done Hannah. Thank you. From Robert and Judith

We have been in sooooo many times to buy products and every time we go in not one person will come up and ask if we would like help with anything, everyone walks stright past us it's absolutely disgusting service, we actually walk out and go else where, we are kidding ourselves each time we go back in to except to get service... Time to higher people who actually can to their job right. Launceston store you are disgusting.
Customer service minus zero

I wanted to purchase a new TV. I went to the stores and explained that I did not have any way to get it home. I just wanted their recommendations and advice.
Every person I spoke to was so helpful, even though they knew I could not purchase it in store. When I went online to purchase my chosen set it was sold out.
I looked at other sets but had certain questions, e.g. Does it have a way to connect to my computer? I rang the store, and the in store staff were so helpful in giving me advice, including telling me which cable to purchase for the computer connection. The delivery was amazingly quick and a day after we went into lockdown.
I would recommend JB HiFi anytime.

Elizabeth street Melbourne computer and TV store.
useless refused a cash sale only eftpos available.
staff rude
manager rude clueless
security guard clueless
please make them unemployed
don't shop at this store
A lot of people looking for work at this time that could do a better job with there eyes closed

A great fast way to order digital codes for games and xbox live credit i use this for my kids all the time usually have the code in a few hours

I preordered an album from JB Hi-Fi online because it says that you receive a bonus shirt (JB usually does offers like this for upcoming albums). I later find out the shirts won’t be arriving due to a delay and that they’ll supply another bonus item instead (an official beach towel), come as no surprise that wasn’t in my package either. I don’t see the point of advertising bonus items if you fail to provide them, then offer new ones and fail to provide those as well.

JB has a decent selection and the prices aren't too bad. Where it all comes apart is where they use Toll for their shipping. Toll's completely unreliable. We've been waiting on a package for days now even though Toll's own tracking says it's been picked up for delivery two days in a row. Think I'll just go back to eBay.

I've ordered multiple times with JB online and had no problems in the past, but this time I was extremely disappointed to find that the video game I ordered was completely different to what I received. How could they mistake the product I ordered? I almost feel like it was done deliberately.

Currently waiting to hear back from customer service via email -- why on earth they don't have a telephone number for faster communication is beyond me.

Terrible experience at Cannington branch in Perth when I request price matching three employee talk to me in same time and were very rude attacking me unbelievable very rude lady called Georgia
I did not believe I am in Australia ...do not believe them that they will match the price in 30 days they put lot of exception to escape doing that

Rang the Morayfield Store and spoke to a very helpful lady who directed us to your website as we wanted delivery. Website easy to navigate and pay and we are so impressed with the speed of delivery - from WA to Qld to my door in 3days. Great phone too!! Will certainly shop here again.