Was with Jeenee for a number of years and they were pretty good. Phone support was originally great but unfortunately deteriorated a bit over the last year or so. It's unfortunate they've sold out to Vaya now and the Jeenee brand is no more.

I have nothing but praise for Jeenee been with them 18 months started on the seniors plan was fine, got caught with using too much data, got stung $10 moved it to a $25 plan with 18 gig ( I use it for my computer) $25 gives me phone and computer so why would I need NBN with a min charge of $70 month. Now I just received notification that they are putting me up to 25 gig for the same $25 charge, how can I use all those gigs when I only use about 10 a month

signed up for cheap plans and made payment myself, they then direct debited same amount. sent them a message and was told it would be fixed and it wasnt. i then phoned and spoke with a lady who said no worries the amount will be credited back to your account and it never was .they just used it for the next bill

Amaysim has bought jeenee mobile and will be retiering jeenee mobile over the next 6 months customers will be moved to the amaysim brand this is good news for customers who had bad customer service and put on hold for a long time to talk to an operater in contrast amaysim is rated the best in customer service

I have been with Jeenee for about 4 years now and haven't had a problem. The plans are affordable and useful and the staff are always helpful. Would definitely recommend

No customer service experience to speak of - they did not respond to a complaint I left at all (via their website). They insist on direct debit and then charge $15 dishonour fee (on a $25 plan) when it does not go through. These kind of policies always penalise those with the least. This forces me to question their social justice credentials - which was one of the reasons I joined them in the first place.

As a reseller they only have basic network connection without features such as wifi calling - something they don't hide, I just mention as it may be a consideration for anyone joining them.

I signed up for a yearly contract to get extra data I never use, which is unfortunate because I would change instantly otherwise.

They may not always have the best fees but they are up there. They are on the Optus network therefore good coverage. Their contact termination fee is excessive (monthly fee * months to go) which is why I'm not giving them 5 stars. Like all Telcos, they may come up with better plans for "new customers" which you can't switch to. They make it hard to workout you are in a contract (and its ending date) and the only place you will find that information is on your monthly statement. It would be trivial to show this information (and cancellation fees in the app and on their website). The Android app is a pretty basic piece of garbage.

I have been with Jeenee for quite a few months. When I had a query it was promptly answered and issue resolved. I am on a Seniors plan and this it is fantastic value for money.

They are expensive compared to the competition and used deceptive advertising to lure me into contracting with them and they will not honour my request for cancelling within the cooling off period.

Can’t fault them. Sims were delivered quickly, activation process was quick and easy and transfer occurred seamlessly. I did call to query my password for the usage app, which was answered and resolved in a few minutes. So far my experience has been better than most.

Have waited over two months, and seven phone calls just to receive $50 credit back. A useless system of bad customer service, where they think the payment was made but actually not. I don't really recommend dealing with them.

The quality of the network was awful overall and I attempted to cancel. Nobody replied to the invoice query and the complaint I added to the online portal (the main way of contacting them) Ended up calling them, and spoke to someone who was arrogant and rude. Promised me the service was cancelled, and now I have another bill for over $260! I am now back overseas and left to try and use their portal and have no idea how to remove my credit card details. Will be taking this further

i signed up a 6 months promo contact
i used it for 7 months and was charged for a $27 cancellation fee,
data connection was terrible and mms message takes ages to be received

I paid for x data per month, and it it set so that once I reach that amount, the data will cut off - it doesn't. They let it go over.

I needed to travel overseas for a few months and I was advised that I couldn't keep my number unless I stayed on a plan. I chose the lowest plan and continued to pay while away. When I came back I wanted to upgrade to a higher plan but was advised this wasn't possible and that I had to switch out to another provider and then switch back to Jeenee in order to do so. I cancelled my account but then was charged for the following month and also dishonour fees for not paying - something which I wasn't told about. Would not recommend.