We bought our Jeep at Brighton Jeep, thinking that a high-end suburb would treat you better. But since buying our 2015 Cherokee brand new, we've had issue after issue, and Nepean always had an excuse for it and made us pay insane amounts to fix them, even though we were under warranty. Also important to note that we have the extended warranty.

After one too many issues with the Brighton servicing dept, we asked if we could transfer everything to a new dealer for servicing, and they said we could. They said they could transfer to Knox Jeep for...Read more

Avoid - But it so could have been!
So off on our merry way, our old and tired Mazda was due for an upgrade, And we had always thought about a Jeep ! reviews wernt great but hey! so in we go! as the shark's circle a young Pommy lad [name removed]approaches us ! Can I help ? Anyways one thing led to another and were suddenly test driving a Jeep Cherokee, Well its at $23.990 a little more than I wanted to spend but the wifes keen ! and we all know how that ends up ! So from there [name removed] get the sales sword out, So I made it clear I want t...Read more

Just got back from a service at the dealership, where it doesn't seem they did anything. They charged me though.

From the beginning, we've had issues. We originally purchased a Jeep Cherokee limited from Brighton (Vic) and they lied so often and gave such bad customer service, we swapped over to Knox Jeep after confirming that everything could be handled by them from now on, from services, to the extended warranty to when it comes time to trade it in at the 5yr mark.

Today i was told that there are issues with the car NOT covered by our exte...Read more

I was offered 2 free servicing due to a delay in delivery, now FCA are not honoring the offer. I’ve contacted FCA who have replied and said my car wasn’t one of the first 33 nor was it salt contaminated. I even have a copy of the letter sent to Geelong Jeep outlining the offer.

Keys points that disprove their statement:

• I was shown photos of my car sent to Geelong Jeep of the salt contamination
(name removed) was the salesman and can collaborate all these events / Julian Gentleman can also confirm these details (Note: never answers phone o...Read more

After having the resonator replaced under warranty in Feb 2017, i have constantly complained of issues with the resonator with dealership. They have referred to Jeep for warranty and JEEP have come back and stated that "it does not affect the performance of the vehicle" therefore only parts covered at 50% to replace it a SECOND TIME. As of July 2022, i am still complaining and it is progressively getting worse and will not be paying for it to be replaced again when there is obvious issues JEEP have advised that they will not assist further. ...Read more

After breaking down in Eden NSW while towing our caravan back to Melbourne from holidays, we contacted Dwyers Jeep in Bairnsdale who agreed to book our Grand Cherokee in to determine the problem. We were towed (with the van) to the Jeep dealership and from there the service was non-existent! We left the car early one evening and they had not even looked at it by late afternoon the next day. Consequently, when they found it needed a part from Melbourne, they had missed the cut off time for ordering and we were stranded for another day. Every ...Read more

I purchased a Grand Cherokee Laredeo V6 diesel brand new in June 2013 from Knox Jeep after being rudely fluffed off by Caroline Springs Jeep.
Since then we have accumulated 230000 k's with minimal issues. The car has been terrific, economical and tows our 2200kg caravan well. In all this time it has only required attention to a fuel pump relay...under warranty, air-condenser after warranty expired (kilometre wise, and slightly out by time) but FCA replaced it without any qualms at all. At the last service June 2022, the condenser had to be repl...Read more

I dont usually write review but this Jeep Service Centre really delivers outstanding exceptional service that I feel I haven't praised them enough. Anthony (Manager ) and his team delivers standard beyond my expectation. My car which was only 4 years old broke down at my garage just before Christmas. The car simply couldn't start at all and had to be towed away. It was hard without a car during the school holiday but I was also very worried about the potential of being hit with an astronomical big bill though the car had never playup before! My...Read more

Just over 7 days on I am still bursting with rage. I recently visited my local Jeep dealer (Cricks in Noosaville) to request a new electronic key fob for my Jeep Cherokee, my spare having become unusable due to corrosion. It seemed to be short circuiting, not responding to the buttons and causing the alarm klaxon to go off. They told me a replacement would cost $630.00 plus $150.00 for them to programme it to my vehicle, a total of $780.00 for a CAR KEY!!! After a few days of trying to get around the issue of not having a spare I resigned myse...Read more

I purchased a Grand Cherokee that Aspley Jeep sold from brand new, with accessories. The vehicle comes, as standard, with a range of safety features. Aspley Jeep were commissioned to have some accessories fitted, which they outsourced to All American Wheeling. The accessories that were fitted were not suitable for the model of my vehicle and the job was not done correctly. To compensate for these issue, the safety sensors were turned OFF. That would be the safety features that good $$$$ have just been paid out for. Neither Aspley Jeep nor All A...Read more