Jenny Craig Questions & Answers

Hi there,

Thank you for reaching out. Our friendly Customer Care Team should be able to investigate your request. Can you please email your name & email to [email protected]

Thank you,

The Jenny Craig Team

Hi Dolores,

Thank you for reaching out. You've contacted Jenny Craig Australia & New Zealand. For Jenny Craig North America, please submit your query via https://www.jennycraig.com/?country=CA

We wish you all the best on your journey.

The Team at Jenny Craig Australia & New Zealand

Hi there, thank you for contacting us. Unfortunately, you won't be able to put the program on hold. If you have the free 10-week membership, it will expire 10 weeks after you started. On your return after 14th January, we will have another Trial program on offer for you to consider. It will also be at a minimum cost. If you have bought a longer-term program, it will still be valid on your return. If you have any more questions, don't hesitate to contact your local centre.

Hi Maribel,
Thanks for your message. This is the Product Review for the Australia and New Zealand Jenny Craig. Please contact the USA Jenny Craig via their website and they will be able to assist you with your membership query:

Hi Tamera, thank you for contacting us. A Consultant from your local centre will be able to assist you with confirming your membership details. Alternatively, please feel free to email [email protected] with further details including your full name at the time of joining, centre that you attended, the year you joined, home address at that time. We hope to hear from you soon!

Hi Shirley, thank you for contacting us. The centre that you are currently attending will have your membership records on file. Please speak with your consultant directly for more information. Wishing you continued success with your health & wellbeing goals!

Hi Lanie, If you have a long term program (such as the 5 year Signature Plus membership) and you have reached your goal weight, you are entitled to a 50% reimbursement of your membership costs once you have completed a year of monthly maintenance visits and stayed within 2kg of your goal weight. Obviously you are eligible as your consultant has made you aware of this offer. It is definitely worth taking advantage of this opportunity as you will be monitored on your own food throughout the year after reaching goal to make sure the kilos don’t creep back on, and we reimburse you for your effort! Definitely chat to your consultant about it on your next visit.

Hi Rose, Thank you for your comments regarding our Lifetime memberships. Just to clarify for you, the Success Plus Program (1991 – 1996) was the first program where we offered a lifetime membership. Programs prior to these dates were referred to as “long term programs” but had an expiry date of seven years from the date of joining. From 1997 to 2005, we offered the Gold Program, also a lifetime membership. We still have many clients actively using both these lifetime programs when needed, hence the comments appearing occasionally. From July 2005, we no longer offered such programs, opting for memberships of firstly, seven years and later, five years duration. When the company went online in 2000, all current and lifetime memberships were entered into the system. However, we did not enter memberships that had expired at that point. We can check your membership status in our database at Head Office if you wish. Please email us at [email protected] and we will confirm your membership for you.

Hi Vicki. We start you off with the full 7 day Jenny Craig Menus which includes Breakfast, Lunch, Dinner and a Snack each day. This allows complete control of your kilojoules and the best possible start to your weight loss. We then gradually educate you on meals and days on your own. If you would like any more information please contact us on 1300 453 669 (AU) or 0800 502 302 (NZ).

Hi Kathy,
Your lifetime membership allows you to return to the program at any time without purchasing a new membership. You are welcome to take advantage of our My Loyalty program which offers you weekly discounts on complete menus. We recommend visiting your local centre for a no-obligation consultation where they can discuss your options with you. If you have any further questions please email [email protected].

Hi Lanie, yes we are able to arrange home delivery to Kalgoorlie. You can contact us on (08) 9275 2911 or feel free to email us at [email protected]. We wish you all the very best with your health and fitness goals

Thank you for getting in touch with us. Currently, Jenny Craig does not offer a Halal menu. We are mindful of the growing demands for Halal products. Although Jenny Craig controls product development, nutritional content and recipe formulation, our suppliers control the sourcing of all meat products used in the facilities, so we are obliged to comply with these specifications. If you do have any questions about the menu suitability, please feel free to contact a consultant on 1300 453 669 (AUS) or 0800 502 302 (NZ). Thank you again for writing to us.

Hi Marie,

Thank you for your question. The Jenny Craig program is suitable for people with well-controlled diabetes and supports people to achieve and maintain a healthy weight. The portion and kilojoule controlled meals and snacks are all suitable when eaten as part of the Jenny Craig menus. We do consider your health to be our number one priority so you will be asked to complete a Health Acknowledgement prior to enrolling on the program. Individual blood glucose responses to foods may vary, so we encourage our clients to try all the foods they are comfortable with. The program will help you to lose weight by providing a kilojoule controlled healthy eating plan including ready to eat meals, with your own fresh fruit, vegetables, low fat dairy foods, lean meats or alternatives and whole grains. We’ll encourage you to include some physical activity, within your own limitations, and motivate you to look at your own behaviours surrounding food and physical activity and guide you to make positive lifestyle changes. You’ll do all of this with the support of private weekly consultations with a trained consultant until you reach your desired weight. Please don’t hesitate to contact us on 13 19 92 for any further information.

Hi Helen,

You can call / email Jenny Care.1800 453 669

Thanks,

Dear Eji,

“Thank you for your question. We’re gearing up for a big new menu launch in the near future, and we’re excited to unveil some delicious new meals and snacks. All will be revealed shortly, so watch this space!”

Dear Eji,

“Thank you for your question. We’re gearing up for a big new menu launch in the near future, and we’re excited to unveil some delicious new meals and snacks. All will be revealed shortly, so watch this space!”