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Jennifer D.Greater Melbourne (Metropolitan), VIC
Horrible pricing and no snacks
No because most foods had to be cooked and snacks weren’t included it’s quite ridiculous how you can charge such an outrageous amount your food is great but prices are You have stated that the more people that complain about the price and the non included fruit and veg should make your company re think about your pricing or at least add snacks for your high prices how can light and easy cover all this but your company can’t and 22-23 dollars is ridiculous youfoods and other companies sell for 9-12 you really have to make some change you may just end up running out your business
1 comment
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StarkatSydney, NSW
The only plan for me!
I have to say I love Jenny Craig - it’s the only plan I know that if I stick to it it WILL work. I love all the food so I’m not concerned with meal swapping - I take it as it comes. I prefer to buy my own fruit and veg - have done another food delivery plan that included fruit and veg, and the only veg was frozen - incorporated in the meal, or a rock hard unripe tomato. The fruit was always a dry orange!
2 comments
And in addition to this review the team have been nothing but delightful and friendly.
Jenny C.Jenny Craig
Thank you for taking the time to leave this wonderful feedback! We’re so thrilled to hear that you have been enjoying the Jenny Craig program, and we’re glad to be able to assist you with your health & wellbeing goals. Wishing you continued success!
Similar opinion? Write a review on ieatwords.com.au!
StephanieMetropolitan Adelaide, SA
Shocking customer service - at Modbury SA
So rude.... Just rang jenny Craig at Modbury Sth Austral and spoke to a Tanya. I rang a couple of days ago and was put on hold for over 5 minutes, she didnt come back to me so I hung up. Today just rang and asked about pricing as a girl I worked for only paid $135 approx and was able to swap and change meals. So this Tanya said for $170 (and a discount of 10% would apply to this) OR $140 for their CHEAPEST meals and you are not able to swap in fact the menu would be the same week in week out. She was rude, no wonder all the reviews are qui...Read more
te negative. Im so disappointed as I deliberated over joining jenny Craig for awhile and finally decided to do so. Cant understand the rude customer service and the inflexibilty in the menu and the lack in trying to help someone out who clearly was interested in this program.4 comments
Jenny C.Jenny Craig
Hi Stephanie, Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience was unsatisfactory.
Our food does vary in price, but meals and menus are available... Read more
from as little as AU$22.00 per day. Each day includes breakfast, lunch, dinner and a snack. The weekly cost of meals will vary week to week and will start from approximately AU$154 and can range to approximately AU$170 with varied menu options (before discount applied).Thank you for your reply. Structuring my own menu would have been something I was interested in but your staff do not mention this or offer it as an alternative especially when I mentioned I had a bu... Read more
dget of $135. She seem to discount that and maybe that is an unrealistic price?Jenny C.Jenny Craig
Hi Stephanie, Thank you for your reply. Although we can offer a personalized menu option where you can swap meals around on your menu, the menu prices do start from approximately AU$154. Therefore we ... Read more
are unable to meet the cost of a complete menu that is any lower than AU$154. We apologise for any confusion caused about our menu prices and options. Please let us know if we can assist with any further information!Similar opinion? Write a review on ieatwords.com.au!
Find out how Jenny Craig compares to other Food Delivery Diet Programs
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Why get rid of banana bread?
The banana bread was my favourite and I cannot understand why you would remove such a good product from your program.
Please bring it back. It was simple to prepare and very tasteful. The fruit loaf is no substitute.
1 comment
Jenny C.Jenny Craig
Thank you for taking the time to provide us with feedback and we are so glad that you enjoyed the banana bread! We are constantly looking for new products and improvements on our current products to e... Read more
nsure we deliver a tasty and nutritious for menu for our members. We also change items from time to time to help create variety in our menus. As you can imagine, it is a difficult process to take away products when we have so many delicious items and they all rate well among members. When changing products we consider the overall nutritional balance of the menu, member preference from surveys and feedback like yours as well as being able to provide value to our members. We will take your feedback on board and include it our next menu review.Similar opinion? Write a review on ieatwords.com.au!
Josh M.Sydney, NSW
Packed with preservatives
The food is so packed with preservatives that it caused me long term gut damage. Unfortunately I did not realise this until being on the program for months. Yes I lost weight but it was not worth the other health issues that came with eating JC food. There’s so many better weight loss programs out there I would not recommend Jenny Craig from personal experience.
1 comment
Jenny C.Jenny Craig
Hi Josh, thank you for taking the time to write a review.
Our Jenny Craig foods contain a small amount of additives to prevent them from spoiling and to ensure they are safe for our members to consu... Read more
me. The specific additives and quantities used are approved by Food Standards Australia & New Zealand (FSANZ). Our philosophy is to use as little additives as possible. However, we understand that our program is not suitable for everyone and we have a strict health assessment process to ensure that our menu is suitable for each individual member prior to them commencing the program. We are sorry to hear of your experience and do hope that you have sought appropriate medical attention you may require and we wish you all the very best with your health and wellness goals.Similar opinion? Write a review on ieatwords.com.au!
Nicky MSouth East Queensland, QLD
- 5 reviews
It's not great
Always hungry. Expensive (approx $150-$160 wk). Portions are so small because you are expected to add vegetables to pad it out at your cost. Giving it up at my next appointment.
1 comment
Jenny C.Jenny Craig
Hi Nicky, Thank you for your feedback. Our meals are designed to assist with weight loss by following kilojoule balanced and portion controlled meals. We’re sorry to hear that you are looking to stop ... Read more
the program with us – we wish you continued success with your health and wellbeing goals.Similar opinion? Write a review on ieatwords.com.au!
Suzanne
- 2 reviews
- 1 like
Usually OK but this time not at all impressed!
I was going to write about the "Bangers and Mash". I was very disappointed that they were taken from the menu and thrilled when they were returned. However, the 'Bangers and Mash" that have been returned to the menu are very disappointing - very thin sausages and hard at the ends as opposed to the thick, tasty sausages of the original.
This, however, pales into insignificance after I had tried to eat my "Banana Bread" this week. It was gritty!! How can that happen? What was in there to make this product - which is usually fine - gritty and inedible as a result. Not good enough, Jenny Craig, on both counts.
3 comments
Jenny C.Jenny Craig
Hi Suzanne, thank you for sharing your feedback with us. We’re very sorry to hear that you have not enjoyed the new Bangers & Mash, or the Banana bread. Please be assured your feedback will be passed ... Read more
on to our Product Development Department who build our menus based on our member’s feedback. We thank you again for your comments, and wish you continued success with your health and wellbeing goals.Thank you for your response. I have actually now spoken to other clients who also had gritty banana bread.
Jenny C.Jenny Craig
Hi Suzanne, In regards to the banana bread – We will need to lodge a Food Quality report. Please email [email protected] informing us of your full name and the centre that you attend, so ... Read more
that we can follow up with your centre. Thank you again for your feedback.Similar opinion? Write a review on ieatwords.com.au!
MiriSouth East Queensland, QLD
- 2 reviews
Working perfectly for me
I have been on the program at Chermside QLD for 16 weeks and have lost 14kg. I have never had success long-term before. I joined because I was at my wit's end and finally acknowledged that the one thing I hadn't tried was being accountable to someone every week. I know other companies do that, but I like that the staff at JC are respectful but make me accountable, and weigh-ins are done privately. The support is fantastic. The other wonderful thing is the wide variety of seriously yummy food they offer for vegetarians like me. My biggest i...Read more
ssue has been the commitment slipping over the Easter/Anzac Day/Mothers' Day weekends but I could identify the pattern and worked with my consultant to overcome this and move upwards and onwards. Yes I agree it is expensive but given that it works and that I will have ongoing support once I reach my goal, I see it as an investment in my long-term health. BTW I have also tried Lite & Easy, but without the accountability that was an expensive experiment with no lasting effects.Similar opinion? Write a review on ieatwords.com.au!
Denise NSouth East Queensland, QLD
- Verified customer
Too expensive for me
The staff are amazing, so respecful and helpful. Joined during a special, free consultation and $25 off food, Bill comes to $150 for food and this did not include any fruit, veges or milk. Went for 5 weeks and the 6th week was $167, not including fruit veges or milk. Had to leave there as I just couldn't justify the cost. Lost 5 kilos with Jenny but have lost another 7 on my own, with a weightloss app, was good motivation in the beginning but too much money, Food ok, some things really enjoyable.
1 comment
Jenny C.Jenny Craig
Thank you for your feedback and congratulations on your 5kg weight loss. We do aim to make the program as affordable as possible whilst still providing quality meals that are designed by Accredited Pr... Read more
acticing Dieticians to assist our member’s with weight loss. We’re sorry that we were not able to continue to assist you on the program. We are pleased to hear that you found the consultants and support very helpful. We thank you again for taking the time to share your view, and we wish you all the very best with your health & wellbeing goals.Similar opinion? Write a review on ieatwords.com.au!
Find out how Jenny Craig compares to other Food Delivery Diet Programs
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Slgh69Greater Melbourne (Outer), VIC
- 4 reviews
- 2 likes
Expensive and quality of food is poor.
I was determined to make a change when I joined Jenny Craig a year or so ago, so ignored the red flags. I lost weight over 6 months, however you pay approx $150 for the food, before you do grocery shopping for your fresh fruit and vegatables. The food delivered is not worth $150. You pay that for lite n easy and their food is of much higher quality and includes everything, but coffee, milk etc. The first week I got a lamb dish full of gelatious fat, I mentioned it to my consultant, who said, unless more people complain not much can be done. Fur...Read more
ther on in the programme, I recieved a week of free food from Jenny Craig (thanks) because I showed proof of all the gristle in the mince meat for one meal. The consultants are nice enough, but most are just going through the motions. Whilst I was on it I paid for a 5 year membership I will never use. What prompted me to write this after all this time though? I am sick of seeing Mel B endorsing this. There is NO way she would be eating this poor quality food! It is false advertising! Worst food I have eaten, makes me feel nauseated thinking about it.1 comment
Jenny C.Jenny Craig
Thank you for your feedback. We have always received positive feedback regarding Mel B who did our program through a local centre when she was filming in Australia a few years ago. Her family members ... Read more
were also on the program at the same time and she has continued to support Jenny Craig ever since. We do try to meet the varied tastes of our members in the meal choices we present at Jenny Craig. We are pleased that our Food Quality Department was able to compensate you for the unsatisfactory Jenny meal you received and we wish you all the best with your health and wellbeing goals.Similar opinion? Write a review on ieatwords.com.au!
An expensive quick fix
If relying on Jenny Craig food only it does not fill you up. It is the other foods e.g. veges. Yoghurt etc you have to buy in addition to J.C. food that fills you up.
I was able to follow program but very expensive and is not a long term solution to weight loss.
1 comment
Jenny C.Jenny Craig
Thank you for your comments regarding a lack of long term solutions on our program. As an FYI, although we offer two short term memberships, we also have a 5 year VIP program, which provides a long te... Read more
rm solution for our members. Our VIP membership initially provides weekly weight loss for our members followed by a Maintenance component upon reaching goal weight. Maintenance clients are shown how to structure their own maintenance level meal plan and consulted, on a monthly basis, for a further 12 months to ensure continued success at their desired weight. This way we can ensure that our members understand how to keep their weight under control in the future. We are pleased that you were able to follow the program well for the time you were on it and we wish you all the best with your weight loss journey.Similar opinion? Write a review on ieatwords.com.au!
JayGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
Horrible food and customer service
Jenny Craig in Cheltenham, I called them to reschedule my appointment as I couldn’t make it that morning and I asked if I could make it later the lady replied and said well you should have come at 930 like you scheduled.. she was disgustingly rude, the food is not healthy or fresh to much pasta also .. don’t waste your money on getting food their as the staff are rude and have no customer service skills and also to point one more problem they charge you different every week .. and try to push you to pay them a 200$ fee for life when all I wanted was 6 weeks so I could lose 5 kilos .. so unprofessional do not waste your money!!! Get lite and easy much better food !!
2 comments
Jenny C.Jenny Craig
Hi Jay,
We’re very sorry to hear that you didn’t enjoy your time on the program. At Jenny Craig we strive to provide customer satisfaction at all times, and to support our members with their weight l... Read more
Your not getting my point .. the staff at Cheltenham were rude ..
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Merilyn PayneSouth East Queensland, QLD
- 2 reviews
- 2 likes
Terrible voice of English or NZ woman voicing the ad.
Listen to the ad, she uses terrible English, that hurts the eardrums . I hope she sticks to lip synching if she’s ever on live tv! She says ‘Jinny creg’ & other gibberish
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SarinaSydney, NSW
Food with seasonal
Some of the food is a bit bland and tasteless.
Bring back the chicken pasta salad and more salad dishes that you can get out of the fridge and straight on the plate.
1 comment
Jenny C.Jenny Craig
Hi Sarina, Thank you for taking the time to share your feedback. Please be assured your comments have been passed on to our Product Development Department for their information.
Similar opinion? Write a review on ieatwords.com.au!
Jessica HamiltonMelbourne
- 6 reviews
Loving the food
I’m into my second week, lost 900g the first week and it’s so easy. Just when I start to feel peckish it’s time to eat again so I’m never hungry. The food is great, probably not the healthiest, but I didn’t get to be over weight binging on health food, so I’m loving the little snacks and food that doesn’t make me feel like I’m missing out.
I take the JC vitamin everyday and I’m feeling more energised, sleeping better and I’ve just started to run again. I’m a happy customer.
1 comment
Jenny C.Jenny Craig
Hi Jessica,
Thank you for your wonderful feedback regarding your experience at Jenny Craig.
We aim to provide optimum service to our clients and always appreciate positive acknowledgement from our mem... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Jenny Craig compares to other Food Delivery Diet Programs
Know better, choose better.
Julsa
- 9 reviews
too much sugar
I found with Jenny Craig there was way too much sugar in their meals. But the last time I did Jenny Craig was in 2014. The girl seemed very rushed, quickly grabbing the food out of the freezer, and to put it in the box. Way too much money, compared to other companies.
1 comment
Jenny C.Jenny Craig
Hi Julsa, The Jenny Craig menus are developed by our team of Accredited Practicing Dietitians in line with NHMRC (AU) and Ministry of Health (NZ) guidelines. The nutritional breakdown, including sugar... Read more
content, are all within the recommended intakes. Thank you for taking the time to share your feedback with us, providing optimal support to all of our members is a top priority to us and we will take this feedback on board. We wish you all the very best with your health & wellbeing goals.Similar opinion? Write a review on ieatwords.com.au!
Good program if you stick to it
I have done JC about three times now, lost weight and enjoyed the food. My only criticism would be the disgraceful premises in Midland WA, the walls are badly in need of a fresh coat of paint, the stairs are carpeted and either need replacing or taking off all together. One consultant I had in the Morley store was so overweight herself I could not stand going to my weekly consults and being told off for not losing weight that week. So, there has to be some upgrades to the premises and perhaps the staff need to be maintaining their own weight...Read more
too. But all said and done, you have to be doing this for your own weight loss and health, it's a great strategy to get going, just having the skills after JC to keep the weight off is the key to success. I'm still getting there.1 comment
Jenny C.Jenny Craig
Hi Jules,
We are pleased to hear of your weight loss successes on our program. Thank you for your feedback.
We wish you continued success with your health and fitness goals.
Similar opinion? Write a review on ieatwords.com.au!
Not to my liking.
I find the food stodgy, and very expensive. The diet plan is well thought out, but not appetising. Frozen ready meals at supermarket have less calories and more variety. Still have to buy fruit and vegetables on top of menu plan. I cancelled my membership after 1 week.
1 comment
Jenny C.Jenny Craig
Hi Buzz, thank you for taking the time to share your feedback. We’re sorry to hear that the menu plan was not to your liking. We aim to cater to a wide variety of preferences, whilst still providing t... Read more
asty portion controlled meals within a kilojoule and nutritionally balanced menu. We thank you again for leaving a review - we appreciate all feedback and will take your comments on board. Wishing you all the best.Similar opinion? Write a review on ieatwords.com.au!
KelleighSydney
- 2 reviews
- 8 likes
Jenny Craig Diet Most Expensive Waste of Money Don’t Buy Unless You Have Cash to Burn
Cost around AUD $ 1,500 for around 2-3 months. Only lost 2kg, Food was ok, liked most of it but got bored quickly. If you have a family to feed this is simply way too expensive to keep up and will send you bankrupt unless you are the sort of person who sticks to diets 110%. If you can walk, or run or can do any physical exercise do it and don’t waste your money on Jenny Craig. If you are unable to excercise for any reason then this may be the best diet for you, but I hope you have Mel’s B’s bank balance to go a whole year on this diet to get a ...Read more
realistic result not a quick fix result. Consultants were great and friendly and very helpful, but as a mum I just could not justify the cost of this diet long term with such poor personal results, and a loss of interest so quickly in the diet from my side of things. I have tried all diets, Weight Watchers, Lite and Easy etc. I would say that either of these diets will offer you better value for money if you are looking for good diet results over a few months rather than long term. Leave Jenny Craig to the fabulous rich and famous - Mel B you have a lot to answer for but you look great!1 comment
Jenny C.Jenny Craig
Hi Kelleigh, thank you for your feedback on the Jenny Craig program. We do aim to make the program as affordable as possible whilst still providing quality meals that are designed by Accredited Practi... Read more
cing Dietitians to assist our member’s with weight loss. We’re sorry that we are not able to assist you on the program at this time. We are so glad to hear that you found the consultations and support a great feature of our program. We thank you again for taking the time to share your view, and we wish you all the very best with your health & wellbeing goals.Similar opinion? Write a review on ieatwords.com.au!
RealVictoria
- 5 reviews
- 5 likes
- Verified customer
Poor quality food
The food was padded out with bread and pasta. It was so un nutritious that you are expected to buy the Jenny Craig branded multi vitamins as well. Not all the food is provided so by the time you have bought their food plus everything else they have listed from the supermarket you end up spending about $200 a week on food for one person.
2 comments
Jenny C.Jenny Craig
Thank you for your feedback on the Jenny Craig menu. Our menus contain 45-60% carbohydrates, 20-30% protein, 20-30% fat (less than 10% saturated fat), 25-40g fibre and 2-3g sodium. The Jenny Craig men... Read more
us are developed by Accredited Practicing Dietitians in line with NHMRC (AU) and Ministry of Health (NZ) guidelines. The multi vitamin is designed to support a balanced intake of nutrients whilst following a lower kilojoule intake. The supplement is not essential, however it is an option to further support your vitamin intake throughout your weight loss journey. We thank you again for your feedback, and we wish you all the very best with your health & weight loss goals.Now tell the people the nutritional value of the food excluding what they have to buy in addition to the Jenny Craig products. If the vitamins are not essential then they are a con as a non essential is not supporting anything.
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Questions & Answers
MMCasked
Can you please bring back the bean burrito - it was the best!
No answers
Cathy Huffmanasked
I used to be life time member is that for life? my name would be under Cathy Huffman
No answers
shaz1964asked
I'm also a lifetime member from many yrs ago when I lived in NSW, is there any record of it anywhere?
3 answers
They had my name on file but went to same branch as before but over 10 years later.
Mines been a bit longer and I'm.in a different date so I'm not to hopeful
Jenny C.Jenny Craig
Hi there,
Thank you for reaching out. Our friendly Customer Care Team should be able to investigate your request. Can you please email your name & email to [email protected]
Thank you,
The Jenny Craig Team
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Jenny C.Jenny Craig
Hi Jennifer, We can confirm that each day on the Jenny Craig program provides your breakfast, lunch, dinner and a Jenny Craig snack.
understand the importance of menu affordability and maintaining a menu experience that represents good value for our members. At each menu launch, the Product Team works with our suppliers to develop new products to meet our members increasingly high expectations for taste, quality and innovation. We constantly strive to introduce some more affordable products to help balance the overall weekly menu cost, and we are introducing more interchangeable items to provide members with more flexibility with their menu choices and cost. Thank you again for your feedback.We appreciate your feedback on the Jenny Craig menu and prices. We ... Read more