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Reviews

2.9

174 reviews
5
(47)
4
(19)
3
(28)
2
(30)
1
(50)
  • Value for Money
    2.6 (29)
  • Customer Service
    3.4 (31)
  • Additional Physical Activities
    • Cardio (13)
    • None (7)
    • Sport (3)
    • Weightlifting (3)
  • Taste
    3.3 (27)
  • Timely DeliveryYes (92%) · No (8%)
  • Product Quality
    3.2 (24)
  • Return Claim MadeYes (0) · No (24)
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Jennifer D.

Jennifer D.Greater Melbourne (Metropolitan), VIC

Horrible pricing and no snacks

published

No because most foods had to be cooked and snacks weren’t included it’s quite ridiculous how you can charge such an outrageous amount your food is great but prices are You have stated that the more people that complain about the price and the non included fruit and veg should make your company re think about your pricing or at least add snacks for your high prices how can light and easy cover all this but your company can’t and 22-23 dollars is ridiculous youfoods and other companies sell for 9-12 you really have to make some change you may just end up running out your business



Customer Service
Value for Money
Taste
Product Quality
Start DateJanuary 2022
Additional Physical Activities Sport
Return Claim MadeNo
Store LocationMoonee ponds
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1 comment
Jenny Craig
Jenny C.Jenny Craig
Starkat

StarkatSydney, NSW

The only plan for me!

published

I have to say I love Jenny Craig - it’s the only plan I know that if I stick to it it WILL work. I love all the food so I’m not concerned with meal swapping - I take it as it comes. I prefer to buy my own fruit and veg - have done another food delivery plan that included fruit and veg, and the only veg was frozen - incorporated in the meal, or a rock hard unripe tomato. The fruit was always a dry orange!

Customer Service
Value for Money
Taste
Product Quality
Start DateAugust 2022
Additional Physical Activities Cardio and Weightlifting
Timely DeliveryYes
Return Claim MadeNo
Store LocationNone had delivery.
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2 comments
Starkat
Starkat

And in addition to this review the team have been nothing but delightful and friendly.



Jenny Craig
Jenny C.Jenny Craig

Thank you for taking the time to leave this wonderful feedback! We’re so thrilled to hear that you have been enjoying the Jenny Craig program, and we’re glad to be able to assist you with your health & wellbeing goals. Wishing you continued success!

Stephanie

StephanieMetropolitan Adelaide, SA

Shocking customer service - at Modbury SA

published
Customer Service
Value for Money
Store Locationmodbury
4 comments
Jenny Craig
Jenny C.Jenny Craig
Stephanie
Stephanie
Jenny Craig
Jenny C.Jenny Craig
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Why get rid of banana bread?

published

The banana bread was my favourite and I cannot understand why you would remove such a good product from your program.
Please bring it back. It was simple to prepare and very tasteful. The fruit loaf is no substitute.

Customer Service
Value for Money
Taste
Product Quality
Start DateJune 2018
Additional Physical Activities Cardio
Timely DeliveryYes
Return Claim MadeNo
Store LocationKotara
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1 comment
Jenny Craig
Jenny C.Jenny Craig
Josh M.

Josh M.Sydney, NSW

Packed with preservatives

published

The food is so packed with preservatives that it caused me long term gut damage. Unfortunately I did not realise this until being on the program for months. Yes I lost weight but it was not worth the other health issues that came with eating JC food. There’s so many better weight loss programs out there I would not recommend Jenny Craig from personal experience.

Customer Service
Value for Money
Taste
Product Quality
Additional Physical Activities Cardio
Return Claim MadeNo
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1 comment
Jenny Craig
Jenny C.Jenny Craig
Nicky M

Nicky MSouth East Queensland, QLD

  • 5 reviews

It's not great

published

Always hungry. Expensive (approx $150-$160 wk). Portions are so small because you are expected to add vegetables to pad it out at your cost. Giving it up at my next appointment.

Customer Service
Value for Money
Taste
Product Quality
Start DateJune 2022
Additional Physical Activities Weightlifting
Return Claim MadeNo
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1 comment
Jenny Craig
Jenny C.Jenny Craig
Suzanne

Suzanne

  • 2 reviews
  • 1 like

Usually OK but this time not at all impressed!

published

I was going to write about the "Bangers and Mash". I was very disappointed that they were taken from the menu and thrilled when they were returned. However, the 'Bangers and Mash" that have been returned to the menu are very disappointing - very thin sausages and hard at the ends as opposed to the thick, tasty sausages of the original.
This, however, pales into insignificance after I had tried to eat my "Banana Bread" this week. It was gritty!! How can that happen? What was in there to make this product - which is usually fine - gritty and inedible as a result. Not good enough, Jenny Craig, on both counts.

Customer Service
Value for Money
Taste
Additional Physical Activities Cardio and Sport
Return Claim MadeNo
Store LocationCannington
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3 comments
Jenny Craig
Jenny C.Jenny Craig
Suzanne
Suzanne

Thank you for your response. I have actually now spoken to other clients who also had gritty banana bread.

Jenny Craig
Jenny C.Jenny Craig
Miri

MiriSouth East Queensland, QLD

  • 2 reviews

Working perfectly for me

published
Customer Service
Value for Money
Taste
Product Quality
Start DateFebruary 2022
Additional Physical Activities Cardio
Return Claim MadeNo
Store LocationChermside, Brisbane
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Denise N

Denise NSouth East Queensland, QLD

  • Verified customer

Too expensive for me

published

The staff are amazing, so respecful and helpful. Joined during a special, free consultation and $25 off food, Bill comes to $150 for food and this did not include any fruit, veges or milk. Went for 5 weeks and the 6th week was $167, not including fruit veges or milk. Had to leave there as I just couldn't justify the cost. Lost 5 kilos with Jenny but have lost another 7 on my own, with a weightloss app, was good motivation in the beginning but too much money, Food ok, some things really enjoyable.

Customer Service
Value for Money
Taste
Start DateJanuary 2022
Return Claim MadeNo
Store LocationRobina
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1 comment
Jenny Craig
Jenny C.Jenny Craig
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Slgh69

Slgh69Greater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Expensive and quality of food is poor.

published
Customer Service
Value for Money
Taste
Product Quality
Start DateOctober 2017
Additional Physical Activities Cardio and Weightlifting
Timely DeliveryYes
Return Claim MadeNo
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1 comment
Jenny Craig
Jenny C.Jenny Craig

An expensive quick fix

published

If relying on Jenny Craig food only it does not fill you up. It is the other foods e.g. veges. Yoghurt etc you have to buy in addition to J.C. food that fills you up.
I was able to follow program but very expensive and is not a long term solution to weight loss.

Customer Service
Value for Money
Taste
Product Quality
Return Claim MadeNo
Store LocationBendigo
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1 comment
Jenny Craig
Jenny C.Jenny Craig
Jay

JayGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Horrible food and customer service

published

Jenny Craig in Cheltenham, I called them to reschedule my appointment as I couldn’t make it that morning and I asked if I could make it later the lady replied and said well you should have come at 930 like you scheduled.. she was disgustingly rude, the food is not healthy or fresh to much pasta also .. don’t waste your money on getting food their as the staff are rude and have no customer service skills and also to point one more problem they charge you different every week .. and try to push you to pay them a 200$ fee for life when all I wanted was 6 weeks so I could lose 5 kilos .. so unprofessional do not waste your money!!! Get lite and easy much better food !!

Customer Service
Value for Money
Taste
Product Quality
Start DateMarch 2022
Additional Physical Activities None
Timely DeliveryNo
Return Claim MadeNo
Store LocationCheltenham
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2 comments
Jenny Craig
Jenny C.Jenny Craig
Jay
Jay

Your not getting my point .. the staff at Cheltenham were rude ..

Merilyn Payne

Merilyn PayneSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Terrible voice of English or NZ woman voicing the ad.

published

Listen to the ad, she uses terrible English, that hurts the eardrums . I hope she sticks to lip synching if she’s ever on live tv! She says ‘Jinny creg’ & other gibberish

Sarina

SarinaSydney, NSW

Food with seasonal

published

Some of the food is a bit bland and tasteless.
Bring back the chicken pasta salad and more salad dishes that you can get out of the fridge and straight on the plate.

1 comment
Jenny Craig
Jenny C.Jenny Craig

Hi Sarina, Thank you for taking the time to share your feedback. Please be assured your comments have been passed on to our Product Development Department for their information.

Jessica Hamilton

Jessica HamiltonMelbourne

  • 6 reviews

Loving the food

published

I’m into my second week, lost 900g the first week and it’s so easy. Just when I start to feel peckish it’s time to eat again so I’m never hungry. The food is great, probably not the healthiest, but I didn’t get to be over weight binging on health food, so I’m loving the little snacks and food that doesn’t make me feel like I’m missing out.
I take the JC vitamin everyday and I’m feeling more energised, sleeping better and I’ve just started to run again. I’m a happy customer.

1 comment
Jenny Craig
Jenny C.Jenny Craig
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Julsa

Julsa

  • 9 reviews

too much sugar

published

I found with Jenny Craig there was way too much sugar in their meals. But the last time I did Jenny Craig was in 2014. The girl seemed very rushed, quickly grabbing the food out of the freezer, and to put it in the box. Way too much money, compared to other companies.

1 comment
Jenny Craig
Jenny C.Jenny Craig

Good program if you stick to it

published
1 comment
Jenny Craig
Jenny C.Jenny Craig

Hi Jules,
We are pleased to hear of your weight loss successes on our program. Thank you for your feedback.
We wish you continued success with your health and fitness goals.

Not to my liking.

published

I find the food stodgy, and very expensive. The diet plan is well thought out, but not appetising. Frozen ready meals at supermarket have less calories and more variety. Still have to buy fruit and vegetables on top of menu plan. I cancelled my membership after 1 week.

1 comment
Jenny Craig
Jenny C.Jenny Craig
Kelleigh

KelleighSydney

  • 2 reviews
  • 8 likes

Jenny Craig Diet Most Expensive Waste of Money Don’t Buy Unless You Have Cash to Burn

published
1 comment
Jenny Craig
Jenny C.Jenny Craig
Real

RealVictoria

  • 5 reviews
  • 5 likes
  • Verified customer

Poor quality food

published

The food was padded out with bread and pasta. It was so un nutritious that you are expected to buy the Jenny Craig branded multi vitamins as well. Not all the food is provided so by the time you have bought their food plus everything else they have listed from the supermarket you end up spending about $200 a week on food for one person.

2 comments
Jenny Craig
Jenny C.Jenny Craig
Real
Real

Now tell the people the nutritional value of the food excluding what they have to buy in addition to the Jenny Craig products. If the vitamins are not essential then they are a con as a non essential is not supporting anything.

Page 2 of 9
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Questions & Answers

MMC

MMCasked

Can you please bring back the bean burrito - it was the best!

No answers
Cathy Huffman

Cathy Huffmanasked

I used to be life time member is that for life? my name would be under Cathy Huffman

No answers
shaz1964

shaz1964asked

I'm also a lifetime member from many yrs ago when I lived in NSW, is there any record of it anywhere?

3 answers

They had my name on file but went to same branch as before but over 10 years later.

shaz1964
shaz1964

Mines been a bit longer and I'm.in a different date so I'm not to hopeful

Jenny Craig
Jenny C.Jenny Craig

Hi there,

Thank you for reaching out. Our friendly Customer Care Team should be able to investigate your request. Can you please email your name & email to [email protected]

Thank you,

The Jenny Craig Team

Get an answer from our members and Jenny Craig representatives

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