Jetpets Questions & Answers

Hi Kesava, please contact our partners at Pet Express for information and pricing about pet travel from the USA to Australia - https://pet-express.com/
Thanks!

Hi Jackie, thanks so much for reaching out and for your kind words. For your furbaby's travel from USA to Italy, we recommend you reach out to our trusted USA partner and they will be able to assist you - https://pet-express.com/ Hope that helps and good luck with the move! Thanks, Jetpets

Hi Tracy, thank you for your enquiry. We can certainly help in transporting your furbaby to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets

Hi Tanu, thank you for your message. We can certainly help in transporting your puppy to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets

Hi Pina,
Thank you for your message. We are very excited to take care of your new little furbaby on Friday, you must be counting down the days! We understand your concerns around the heat in Melbourne on Friday. While pets are not exposed to weather for long once their flight lands at the destination airport, we are happy to look at alternate flight options for you if you wish to change your pups flight. The best thing to do is to give one of our travel consultants a call on 1300 668 309 and we can discuss further.
Thanks,
Jetpets

Hi Deborah, thank you for your questions, we totally understand your concerns for your precious Salvadore. We absolutely recommend placing a blanket or soft toy into his travel crate, however please don't place anything of too high value because if he messes his crate it may be removed during travel for his comfort. To keep him warm we recommend placing one of our fleece mats in the crate along with a blanket. All of our travel crates are equipped with a water container, which will be topped up during his stopover. We can also attach a frozen water bottle to the door of the crate to allow for longevity. We hope this helps alleviate some of your concerns, please contact one of our pet travel consultants on 1300 668 309 for further information. Thanks, Jetpets

Hi Jono, thanks for reaching out to us! We'd love to assist you with transporting your 3 pups from NSW to Brisbane. We recommend contacting our team directly on 1300 668 309 or email us at [email protected], our pet travel consultants will be able to talk you through the best options for your pups and answer all the questions you may have. We look forward to speaking with you and thanks again, Jetpets.

Hi Catherine, we are a little bit confused with your question. Can you please private message us your best contact details and we will be in touch. Thanks, Jetpets

Hi Zara,

Thanks for getting in touch with us.
We can definitely assist you with your puppy's move from Brisbane to Adelaide.
Unfortunately we can't provide quotes over Product Review so the best thing to do is to contact us on 1300 668 309 or email us at [email protected] and a pet travel consultant can assist you with your questions.
Hope that helps.

Kind Regards,
Jetpets.

Hi Luis, Jetpets has transported thousands of brachycephalic breeds of cats and dogs throughout our time without incident, however as your research suggests, despite our professional care brachycephalic breeds do face increased risks as they are more prone to respiratory distress when exposed to extreme temperatures or stress. We have several internal measures in place to highly reduce the risk of any such incident. For more information please reach out to us on +613 9339 4300 or [email protected] and one of our pet travel consultants can discuss in more detail with you and hopefully alleviate your concerns.
Thanks,
Jetpets

In the extremely unlikely occurrence that a pet is lost while in our care we would leave no stone unturned in trying to locate the pet while keeping in constant communication with the owner.

Hi Helen, thank you for your enquiry.
Bella would benefit from Feliway during travel. A cat exposed to the pheromone scent via Feliway is made to feel as comfortable and relaxed as possible during travel. If you hire or purchase a Jetpets Pet Travel Crate our team at the Sydney transit lounge can spray Bella's crate with Feliway just prior to travel.
There are also other solutions we can step you through, such as purchasing a travel crate prior to Bella's trip and having it become a happy and familiar home away from home.
I suggest you call us on 1300 668 309 and discuss these solutions in greater depth with a Pet Travel Consultant. Please be rest assured that Bella will be in good care with our experienced team.
Thank you, Jetpets.

Hi Michael
Thanks for your message, and we appreciate your concern. We do pride ourselves on providing a service that represents value for money based on the level of expertise and service delivered. The best way to respond to your specific enquiry is to have a Pet Travel Consultant give you a call to step you through our provision of service and how it compares to the others. Would you like me to have a consultant call you, in which case you would need to provide me with your best contact number and time to call. Alternatively you can contact a Jetpets Pet Travel Consultant on 1300 668 309. Many thanks, Jetpets

Hi Carla,
Thanks for your question. We can absolutely take care of your 3 hairless sphynx cats during their travels from Brisbane to London. We understand that this can be an anxious time, however our pet travel teams are very experienced and we will take the very best care of your cats. The best thing to do is to contact one of our Pet Travel Consultants on 1300 668 309 or [email protected] and they can take you through the process step by step as well as answer any questions you may have. Thanks, Jetpets

Hi Nina, thank you for your question. We have a dedicated Pet Travel Consultant who monitors the weather around Australia, if the destination is above 35 degrees we look at alternate flight options for your pet. Please contact us on 1300 668 309 to discuss further with our Pet Travel Consultants. Thanks, Jetpets

Hi Joan, thank you for reaching out to us. We can certainly help with transporting your new little puppy to you. What an exciting time! We can definitely collect him from St Clair and you can either collect him from our Transit Lounge in Brisbane, or we could deliver out to you. In order to provide a quote, we require a few more details. Please call us on 1300 668 309 or email us on [email protected]
Thanks,
Jetpets.

Hi Julie,
Thanks for reaching out to us in regards to transporting a puppy from Brisbane to Adelaide. At Jetpets we have an Extreme Weather Policy (heat,wind, storms, heavy rain), and a dedicated Pet Travel Consultant who monitors the weather around Australia (and the world) and adjusts our travelling pets flights accordingly should extreme weather be predicted. However, we do recommend to avoid last minute flight changes due to weather, to book an early morning flight to avoid the heat of the day. I hope that helps. Please do get in contact with one of our Pet Travl Consultants on 1300 668 309 for more information. Thanks, Jetpets

Hi Denise
That's an interesting question. We don't actually take bitcoin payments. If you contact Jetpets on 1300 668 309 you can be connected with a Pet Travel Consultant who will happily step you through payment options. Thanks again, Jetpets.