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Reviewer Photos & Videos
Excellent Service and Follow Up. Thanks to Julie who took care of everything. A++
I had an emergency flight needed for my little 15 year old dog, a Maltese X who needed radiation therapy urgently for her bladder cancer. She flew from Adelaide to Sydney return. Jetpets were excellent. I believe this was because I was fortunate enough to have the phone answered by Julie who took care of everything and did exactly what she said she would. She followed up on Bella's welfare. Jetpets will only be as good as their consultants and I believe I was lucky in this respect. I would recommend Jetpets to anyone based on my personal experience and would use them again. Julie knows the system and she was able to guide me on what would be best in regards to crate, pick up and drop off and time of flight My Sincere Thanks Maryann
1 comment
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V. NovakLaunceston
- 2 reviews
This company pulls out all stops to care for your much loved pets
I brought a tiny little puppy from Western Australia to Tasmania with some trepidation! - NO NEED, Solomon arrived happy and healthy unsure whether he wanted to stay with Jetpet staff or come to his new home. Wonderful service.
1 comment
Jetpets A.Jetpets
Hi there,
Thanks so much for the wonderful review! We are so happy to hear that you were happy with your Jetpets experience and to have had the opportunity to look after your gorgeous puppy's trip.
W... Read more
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Sammy PCentral Highlands and Goldfields, VIC
Great service!!!
I needed to transport my 3 cats and 1 dog from Melb-darwin and they were great! They were caring and made the trip stress free! Would recommend and fly again!
1 comment
Jetpets A.Jetpets
Hi Sammy, it was our pleasure to take care of your beautiful furbabies Tily, Lexie, Oscar and Ellie during their travels to Darwin. So great to hear you found our service to be caring and stress free ... Read more
- this is always our aim! We hope they are all settling in well and we would love to take care of them when they travel again. Thanks, JetpetsSimilar opinion? Write a review on ieatwords.com.au!
Find out how Jetpets compares to other Couriers
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Excellent!
Very impressed with the service. Jetpets made a potentially very stressful situation for us much easier. Being kept informed of our son’s beloved dog’s progress from Perth to Texas really helped. He is now blissfully reunited with his besotted owners! Many thanks.
1 comment
Jetpets A.Jetpets
Hi there,
We are so glad to hear that you and your son had such a wonderful experience with Jetpets, and that your son has now been reunited with his furbaby. We understand that relocating overseas c... Read more
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maryCentral West, NSW
Ridiculous
My sons German Shepherd flying home to Townsville from Perth (extremely long time spent in crate) the flight over the crate size was fine, flying back way too small, when he lays on his side his legs are through the bars!
1 comment
Jetpets A.Jetpets
Hi Mary, thank you for your feedback and we are sorry to hear you were disappointed with the crate provided for Joeys return journey. Our number one priority is the safety and comfort of our travellin... Read more
g pets, and it is very important that pets are able to stand up, lay down and turn around comfortably in their travel crate. Our system indicates that the same size travel crate was provided for both of Joeys trips, however a member of our management team is going to investigate this further today and will be in touch. Thank you, JetpetsSimilar opinion? Write a review on ieatwords.com.au!
change providers nowSydney, NSW
- 3 reviews
Jetpets International Dog Relocation
Jetpets were excellent and kept me informed on my dog at all times. I asked a lot of questions before relocating her from Australia to Singapore and all were happily answered (without getting sick of me!). Dog arrived happy and safe and dropped of at my doorstep.
1 comment
Jetpets A.Jetpets
Thank you so much for sharing your Jetpets experience. We understand that fur-parents have lots and lots of questions in regards to transporting their precious pets and our team are more than happy to... Read more
answer all of them. We are so glad to hear that you enjoyed our pet travel updates and we hope your dog is settling in nicely! Thanks again for your feedback, Jetpets.Similar opinion? Write a review on ieatwords.com.au!
LokiSouth East Queensland, QLD
Very happy Cat Loki
We moved Loki from Bribie Island, Queensland to Waiheke Island New Zealand in November 2022, service and care was 100%, from our first contact with Jetpet everything was handled professionally and with care. Happy cat new view!
1 comment
Jetpets A.Jetpets
Hi Sarah,
Thanks so much for your wonderful feedback! We loved looking after Loki's little adventure from Queensland to Waiheke Island for you. What a stunning change of scenery for your family - Loki... Read more
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Happy customer
Very happy. I was a little concerned about my baby (Kiki) cat traveling as she has never left the house, she has the biggest mouth. I flew before her so when I picked her up she was calm and relaxed. In general she has an attitude but to my surprise she was just calm and happy. I would like to thank Jet Pets for looking after my fur baby. Job well done
1 comment
Jetpets A.Jetpets
Hi there,
Thank you for your lovely review and for letting us look after little Kiki's trip for you. We're so glad to hear how well she travelled, despite never having left the house previously.
We ... Read more
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KSKGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Outstanding Customer Service!!
My dog arrived from Melbourne to Fiji after spending five nights at a five star boarding in Melbourne, just like I had dropped him off.
I can’t thank the Jet Pet Travel team enough for their outstanding customer service and professionalism. Special thanks to Dipkesh and Dr. Kess. I hardly had any questions as they are so efficient.
Everything about their team, extremely friendly and professional staffs, the communication, timings, vet work, the vet, pick up and drop off, the booking portal, the ease of payment, just so easy and such a peace o...Read more
f mind knowing your pet is in good hands! We had such an amazing experience with them all. We will be recommending Jet Pet Travels highly to all our friends. Very happy customers here and they all definitely deserve a 5 star review!1 comment
Jetpets A.Jetpets
Hi Karman,
Thank you for the wonderful review and feedback! It makes us so happy to hear how well Milo has travelled and that he's settled in Fiji, like nothing's changed - what a cute little trooper... Read more
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Thomas P.Sydney, NSW
Absolutely awesome!!!
Jetpet made my pet relocation so stress free. Special thanks to Emma for her patience and assistance. If you need an agent to relocate your pet, rest assure Jetpet will help you and take away your stress and worries. Your pet will be in good hands.
1 comment
Jetpets A.Jetpets
Hi Thomas,
Thanks so much for the great review. We're so glad that we were able to provide a stress-free and smooth relocation experience for you and your furbaby. We know relocating can be a really... Read more
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Kathy OwensFar North Queensland, QLD
Fantastic Service
I just want to say a huge Thank you to Jetpets, My Beautiful young Cockatoo arrive from sydney all the way up to Cairns safe and Happy, I will recommend Jetpets to all i know, Thank YOU so much .
1 comment
Jetpets A.Jetpets
Hi Kathy,
Thank you so much for your wonderful review! We are so pleased that you've been reunited with gorgeous Cocky. It was our pleasure to look after his trip and we hope that he is settling in we... Read more
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Abbie W
- 2 reviews
Jetpets made it so easy!
A huge thank you to Danielle and Biljana on making my experience with Jetpets so amazing. They really are the best at what they do, Indie was in the best hands she possibly could have been for her travels!!
1 comment
Jetpets A.Jetpets
Hi Abbie,
Thank you for your wonderful review because we loved looking after Indie's trip to Auckland for you - she was a joy to care for! We're so glad that you found the process easy and that you fe... Read more
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Peace of Mind
Thank you Kate and the team at Jetpets for making with ease the transport of our puppy and two cats from Australia to New Zealand. Jetpets responded promptly to any questions I had and kept us up to date every step of the way during their journey. I highly recommend Jetpets to provide quality care and love to your fur babies. Thank you for the time you put into flights and quotes and numerous emails and phone calls!
1 comment
Jetpets A.Jetpets
Hi Louise,
Thank you so much for your lovely review. It truly makes us so happy that we were able to provide you with a great experience because Bea, Mirabelle and Auggie were an absolute pleasure to... Read more
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Kylie MartinPerth, WA
Rude, inconsiderate and incompetent.
Jets Pets are completely incompetent. We are travelling from Perth to Canberra. It has been booked and paid for, for quite some time and now Jet Pets say our cats have to go on a flight days later than us and do a stopover in Melbourne. That’s two take offs and landings and now day in a Cattery prior. This is unacceptable. Clearly they do not cate for the welfare or feelings of animals or their owners. They have also been extremely rude in their dealings with us and have expressed zero compassion. A lady named Gabby was particularly rude to my husband. JetPets Perth WA - Don’t use them. Everything on their website is a lie.
2 comments
Jetpets A.Jetpets
Hi Kylie,
Thank you for your feedback and we sincerely apologise for how your husband felt he was treated. This is certainly not the way we like to do things. We believe that you have spoken to a tea... Read more
Yes thank you the situation has finally been resolved. Our Furbabies are very special to us and we don’t want them going through any unnecessary extra stress.
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Bad Experience
Terrible experience! Started with the original date booked being rescheduled to 3days later, and then failing to tell us that this flight had also been cancelled until after the scheduled arrival time (despite the link they had sent stating that the flight was one time and landed) Monumental waste of time (3+hrs waiting at Cargo) and poor communication throughout the whole process!
1 comment
Jetpets A.Jetpets
Hi Lisa,
Thank you for your feedback. We certainly can understand how the flight changes and cancellations would've been frustrating for you. While we try our best to arrange flights that best suit y... Read more
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- Verified customer
Good company
We did have a problem with the size of the box at the last moment and Jetpet was able to react very quickly and ensure the trip of our Pearl on time. A lot of stress for us but Pearl seemed calm, we did even find a ball in her crate which wasnt ours! Ill go through this company again if I ever get on a plane with my dog. It was a bit long sometimes to having an answer from JetPet.. and if I can say something, I would make an application on the phone where we can more easily follow the flight of our dog, and have photos and news on how he is.. extend this service to all airports that Jetpet uses..
Well service and friendly
Thanks Jasmine and JetP
1 comment
Jetpets A.Jetpets
Hi Laura,
Thank you for your review and for letting us look after Pearl's journey from Australia to France. Love the photos you've attached - Gorgeous girl you've got! We're very happy that you found ... Read more
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JordanNorth Queensland, QLD
Very poor service
We sent measurements for our dog, on arrival at townsville airport the crate provided was too small, got treated extremely poorly by the staff there. Very rude and uncaring. Was told to ring jet pets who then informed us that they have no larger crates, and we could get a custom one; although this
Would be too big to fit on any of the aircraft. Missed our flight and had to try and find somewhere to leave our dog over the very busy Christmas period. Was refunded in the end but still charged the 30 booking fee for that flight and the return we no longer needed.
1 comment
Jetpets A.Jetpets
Hi Jordan, thank you for your feedback and we are sorry to hear that you were disappointed with our service. We are also sorry to hear the Townsville airport attendant was uncaring. We take our custom... Read more
er feedback very seriously and a member of our management team would like to reach out to you to discuss this further. Can you please private message us your best contact details? Thank you, JetpetsSimilar opinion? Write a review on ieatwords.com.au!
Bad Experience
I spent 13 hours trying to figure out where and how to collect the dog without instruction from jetpet. Without knowing I have to get another agent in china for pick up with additional fee. I was informed I can pick up by myself without agent. Secondly, the pet was shipped as luggage not as carry on, I had to collect from the cargo with goods, not from the usual collection point whereby is for living animals. My pet is suffering when I pick him up finally at 4pm whereby his arrival time is at 5am.
1 comment
Jetpets A.Jetpets
Hi Dodo, thank you for sharing your feedback. We are very sorry to hear that your experience with Jetpets was not to our usual high standard, and that the customs clearance for your pet was delayed in... Read more
China. We believe you are speaking with a member of our team who is addressing your concerns as a top priority. Thank you, JetpetsSimilar opinion? Write a review on ieatwords.com.au!
DanniPerth, WA
They care about you and your pets!
The team at jet pets are friendly and professional. They have always taken the best care of my fur babies! They genuinely care not only about the pets but also about you! They go above and beyond and I wouldn't trust anyone else! They keep you up to date with as much information as you need from start to finish!
1 comment
Jetpets A.Jetpets
Hi Danni,
Thank you for your lovely review and also reminding us why we love what we do! We're so glad that our passion for your furbabies and their safe transport was relayed to you during your exper... Read more
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TomMetropolitan Adelaide, SA
- 2 reviews
The crate was old, out of shape and a steel cage only. Not one single bit of weather protection.
The crate was old, out of shape and a steel cage only. Not one single bit of weather protection. I have used Jetpets before. Next time I will be looking elsewhere
1 comment
Jetpets A.Jetpets
Hi Tom,
Thank you for your feedback and we're sorry that you feel that way. Please rest assured that the steel crate you were provided is airline-approved - some airlines request that steel crates be... Read more
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Questions & Answers
Kesava D.asked
Hello I’m wondering how much it’ll cost to transport a puppy from USA to Australia?
1 answer
Jetpets A.Jetpets
Hi Kesava, please contact our partners at Pet Express for information and pricing about pet travel from the USA to Australia - https://pet-express.com/
Thanks!
Jackie Matrigaliasked
I assume you do not travel from the DC metro area, USA to Italy? Do you know how I can safely transport my cat? I do not want to use a commercial airlines with him under the seat for so many hours. Is there comparable transport to Jetpets in the US. What a wonderful service you have.
4 answers
Jetpets A.Jetpets
Hi Jackie, thanks so much for reaching out and for your kind words. For your furbaby's travel from USA to Italy, we recommend you reach out to our trusted USA partner and they will be able to assist you - https://pet-express.com/ Hope that helps and good luck with the move! Thanks, Jetpets
Thanks. I have contacted pet-express and we are working on a solution.
I want to fly a tibetan from lismore to adelaide
Tracyasked
Hello
How much does it cost to take a small dog from sydney to adelaide
i am travelling on jetstar
thanks
tracy
2 answers
Hi Tracy. Jetstar does not carry pets so you would have to fly your dog with either Virgin or Qantas. Cost is worked out by weight I think. If you use Jetpets you can either hire one of their crates or use your own airline approved pet carrier. Jetpets will give you a free quote if you go to their website and follow the link.
Jetpets A.Jetpets
Hi Tracy, thank you for your enquiry. We can certainly help in transporting your furbaby to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets
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Jetpets A.Jetpets
Hi Maryann,
Thank you for warming our hearts with your wonderful review. First and foremost, we hope that gorgeous little Bella is recovering well and we're sure you've been spoiling her with lots o... Read more
f cuddles. Thanks for letting us look after your brave girl.