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Reviews

4.4

591 reviews
5
(478)
4
(27)
3
(8)
2
(12)
1
(66)
  • Sender or ReceiverSender (52%) · Receiver (48%)
  • Delivery Time
    • On Time (120)
    • Early (9)
    • Late (6)
    • Unacceptably Late (5)
    • Never Collected (1)
    • Never Arrived (1)
  • Delivery Arrived in Good ConditionYes (94%) · No (6%)
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Excellent Service and Follow Up. Thanks to Julie who took care of everything. A++

published

I had an emergency flight needed for my little 15 year old dog, a Maltese X who needed radiation therapy urgently for her bladder cancer. She flew from Adelaide to Sydney return. Jetpets were excellent. I believe this was because I was fortunate enough to have the phone answered by Julie who took care of everything and did exactly what she said she would. She followed up on Bella's welfare. Jetpets will only be as good as their consultants and I believe I was lucky in this respect. I would recommend Jetpets to anyone based on my personal experience and would use them again. Julie knows the system and she was able to guide me on what would be best in regards to crate, pick up and drop off and time of flight My Sincere Thanks Maryann

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Jetpets
Jetpets A.Jetpets
V. Novak

V. NovakLaunceston

  • 2 reviews

This company pulls out all stops to care for your much loved pets

published

I brought a tiny little puppy from Western Australia to Tasmania with some trepidation! - NO NEED, Solomon arrived happy and healthy unsure whether he wanted to stay with Jetpet staff or come to his new home. Wonderful service.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
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Sammy P

Sammy PCentral Highlands and Goldfields, VIC

Great service!!!

published

I needed to transport my 3 cats and 1 dog from Melb-darwin and they were great! They were caring and made the trip stress free! Would recommend and fly again!

Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Jetpets
Jetpets A.Jetpets
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Excellent!

published

Very impressed with the service. Jetpets made a potentially very stressful situation for us much easier. Being kept informed of our son’s beloved dog’s progress from Perth to Texas really helped. He is now blissfully reunited with his besotted owners! Many thanks.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
mary

maryCentral West, NSW

Ridiculous

published

My sons German Shepherd flying home to Townsville from Perth (extremely long time spent in crate) the flight over the crate size was fine, flying back way too small, when he lays on his side his legs are through the bars!

Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Jetpets
Jetpets A.Jetpets
change providers now

change providers nowSydney, NSW

  • 3 reviews

Jetpets International Dog Relocation

published

Jetpets were excellent and kept me informed on my dog at all times. I asked a lot of questions before relocating her from Australia to Singapore and all were happily answered (without getting sick of me!). Dog arrived happy and safe and dropped of at my doorstep.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Loki

LokiSouth East Queensland, QLD

Very happy Cat Loki

published

We moved Loki from Bribie Island, Queensland to Waiheke Island New Zealand in November 2022, service and care was 100%, from our first contact with Jetpet everything was handled professionally and with care. Happy cat new view!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets

Happy customer

published

Very happy. I was a little concerned about my baby (Kiki) cat traveling as she has never left the house, she has the biggest mouth. I flew before her so when I picked her up she was calm and relaxed. In general she has an attitude but to my surprise she was just calm and happy. I would like to thank Jet Pets for looking after my fur baby. Job well done

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
KSK

KSKGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Outstanding Customer Service!!

published
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
1 comment
Jetpets
Jetpets A.Jetpets
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Thomas P.

Thomas P.Sydney, NSW

Absolutely awesome!!!

published

Jetpet made my pet relocation so stress free. Special thanks to Emma for her patience and assistance. If you need an agent to relocate your pet, rest assure Jetpet will help you and take away your stress and worries. Your pet will be in good hands.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Kathy Owens

Kathy OwensFar North Queensland, QLD

Fantastic Service

published

I just want to say a huge Thank you to Jetpets, My Beautiful young Cockatoo arrive from sydney all the way up to Cairns safe and Happy, I will recommend Jetpets to all i know, Thank YOU so much .

Sender or ReceiverReceiver
1 comment
Jetpets
Jetpets A.Jetpets
Abbie W

Abbie W

  • 2 reviews

Jetpets made it so easy!

published

A huge thank you to Danielle and Biljana on making my experience with Jetpets so amazing. They really are the best at what they do, Indie was in the best hands she possibly could have been for her travels!!

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets

Peace of Mind

published

Thank you Kate and the team at Jetpets for making with ease the transport of our puppy and two cats from Australia to New Zealand. Jetpets responded promptly to any questions I had and kept us up to date every step of the way during their journey. I highly recommend Jetpets to provide quality care and love to your fur babies. Thank you for the time you put into flights and quotes and numerous emails and phone calls!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Kylie Martin

Kylie MartinPerth, WA

Rude, inconsiderate and incompetent.

published

Jets Pets are completely incompetent. We are travelling from Perth to Canberra. It has been booked and paid for, for quite some time and now Jet Pets say our cats have to go on a flight days later than us and do a stopover in Melbourne. That’s two take offs and landings and now day in a Cattery prior. This is unacceptable. Clearly they do not cate for the welfare or feelings of animals or their owners. They have also been extremely rude in their dealings with us and have expressed zero compassion. A lady named Gabby was particularly rude to my husband. JetPets Perth WA - Don’t use them. Everything on their website is a lie.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
2 comments
Jetpets
Jetpets A.Jetpets
Kylie Martin
Kylie Martin

Yes thank you the situation has finally been resolved. Our Furbabies are very special to us and we don’t want them going through any unnecessary extra stress.

Bad Experience

published

Terrible experience! Started with the original date booked being rescheduled to 3days later, and then failing to tell us that this flight had also been cancelled until after the scheduled arrival time (despite the link they had sent stating that the flight was one time and landed) Monumental waste of time (3+hrs waiting at Cargo) and poor communication throughout the whole process!

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
Jetpets
Jetpets A.Jetpets
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  • Verified customer

Good company

published

We did have a problem with the size of the box at the last moment and Jetpet was able to react very quickly and ensure the trip of our Pearl on time. A lot of stress for us but Pearl seemed calm, we did even find a ball in her crate which wasnt ours! Ill go through this company again if I ever get on a plane with my dog. It was a bit long sometimes to having an answer from JetPet.. and if I can say something, I would make an application on the phone where we can more easily follow the flight of our dog, and have photos and news on how he is.. extend this service to all airports that Jetpet uses..
Well service and friendly
Thanks Jasmine and JetP

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Jordan

JordanNorth Queensland, QLD

Very poor service

published

We sent measurements for our dog, on arrival at townsville airport the crate provided was too small, got treated extremely poorly by the staff there. Very rude and uncaring. Was told to ring jet pets who then informed us that they have no larger crates, and we could get a custom one; although this
Would be too big to fit on any of the aircraft. Missed our flight and had to try and find somewhere to leave our dog over the very busy Christmas period. Was refunded in the end but still charged the 30 booking fee for that flight and the return we no longer needed.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Jetpets
Jetpets A.Jetpets

Bad Experience

published

I spent 13 hours trying to figure out where and how to collect the dog without instruction from jetpet. Without knowing I have to get another agent in china for pick up with additional fee. I was informed I can pick up by myself without agent. Secondly, the pet was shipped as luggage not as carry on, I had to collect from the cargo with goods, not from the usual collection point whereby is for living animals. My pet is suffering when I pick him up finally at 4pm whereby his arrival time is at 5am.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Danni

DanniPerth, WA

They care about you and your pets!

published

The team at jet pets are friendly and professional. They have always taken the best care of my fur babies! They genuinely care not only about the pets but also about you! They go above and beyond and I wouldn't trust anyone else! They keep you up to date with as much information as you need from start to finish!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
Tom

TomMetropolitan Adelaide, SA

  • 2 reviews

The crate was old, out of shape and a steel cage only. Not one single bit of weather protection.

published

The crate was old, out of shape and a steel cage only. Not one single bit of weather protection. I have used Jetpets before. Next time I will be looking elsewhere

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Jetpets
Jetpets A.Jetpets
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Questions & Answers

Kesava D.

Kesava D.asked

Hello I’m wondering how much it’ll cost to transport a puppy from USA to Australia?

1 answer
Jetpets
Jetpets A.Jetpets

Hi Kesava, please contact our partners at Pet Express for information and pricing about pet travel from the USA to Australia - https://pet-express.com/
Thanks!

Jackie Matrigali

Jackie Matrigaliasked

I assume you do not travel from the DC metro area, USA to Italy? Do you know how I can safely transport my cat? I do not want to use a commercial airlines with him under the seat for so many hours. Is there comparable transport to Jetpets in the US. What a wonderful service you have.

4 answers
Jetpets
Jetpets A.Jetpets

Hi Jackie, thanks so much for reaching out and for your kind words. For your furbaby's travel from USA to Italy, we recommend you reach out to our trusted USA partner and they will be able to assist you - https://pet-express.com/ Hope that helps and good luck with the move! Thanks, Jetpets

Jackie Matrigali
Jackie Matrigali

Thanks. I have contacted pet-express and we are working on a solution.

Christine M.
Christine M.

I want to fly a tibetan from lismore to adelaide

Tracy

Tracyasked

Hello

How much does it cost to take a small dog from sydney to adelaide
i am travelling on jetstar

thanks
tracy

2 answers
Julie New
Julie New

Hi Tracy. Jetstar does not carry pets so you would have to fly your dog with either Virgin or Qantas. Cost is worked out by weight I think. If you use Jetpets you can either hire one of their crates or use your own airline approved pet carrier. Jetpets will give you a free quote if you go to their website and follow the link.

Jetpets
Jetpets A.Jetpets

Hi Tracy, thank you for your enquiry. We can certainly help in transporting your furbaby to Adelaide, however we cannot provide quotes via Product Review. Please give us a call on 1300 668 309 and one of our Pet Travel Consultants can provide you all of the information on how pet travel works, plus a price. Thank you, Jetpets

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