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Reviews

(221)
(23)
(7)
(8)
(44)
  • Customer Service
    4.6 (25)
  • Timeliness
    4.6 (24)
  • Job Satisfaction
    4.7 (23)
  • Rates and Fees
    4.1 (21)


Malcolm L.

Malcolm L.South East Queensland, QLD

Price higher than quotes

published

The end price was higher than quoted on the spot, 2-3 hours of work costed nearly $1000, if I knew the price was going to jump I would have got a new toilet put in instead. The next day we had to call them out again on something they noted the day before, still charged us again.

If you own the place don't tell them, because they will treat you like a money tree, not a customer.

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1 comment
Jetset Plumbing
Jetset P.Jetset Plumbing

Merilynne

MerilynneSouth East Queensland, QLD

Great customer experiece

published

Great service from beginning to end.

I chose Jetset Plumbing from my google search based on a 'no call out fee'. I sent my request online on Sunday evening and received a prompt call back Monday 7:30am. Dan came out by 10am and promptly fixed my leaking toilet within 10 mins. Dan also looked at and addressed some minor plumbing needs with no fuss or charge. Dan was helpful and personable nothing was too much trouble.
Price was reasonable and possibly more if a call out fee were to be charged.
I would definately use Jetset plumbing again and would recommend them to others. Great prompt service! I also received a lovely 'Thank you' video by email . Great work Jetset Plumbing team

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Jetset Plumbing
Jetset P.Jetset Plumbing
Trish W.

Trish W.South East Queensland, QLD

Excellent professional service

published

I highly recommend Jetset Plumbing. Jem was the plumber who came to fix our issues. He was very knowledgeable and had a great “can do” attitude. We had an issue in the bathroom shower water not draining. Jem was able to photograph the pipe and explain what needed to be done . He was very professional and we felt comfortable with the solution. He also installed an new toilet system for us. Everything was done quickly and Jem was very pleasant to deal with.

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1 comment
Jetset Plumbing
Jetset P.Jetset Plumbing

Great service, problem sorted out same day at a very reasonable cost.

published

Blocked toilet fixed in no time plus sorted out a few plumbing issues around the house, Dean the plumber was brilliant at his work and was honest about his suggestions

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1 comment
Jetset Plumbing
Jetset P.Jetset Plumbing

Hi Pushkar, thank you so much for your review for Dean. I'm so pleased we were able to sort out your blocked toilet so quickly. We look forward to working together again should you need us :)
Have a great day.
Jetset Plumbing.


John and June Lord

John and June LordSouth East Queensland, QLD

Bathroom Vanity Unit fitted

published

Jim was reliable, did an excellent job, was polite, helpful and explained everything to us. and said that it would be good to let it settle and use it the day after, would call him again to do any other jobs . Thanks.

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Jetset Plumbing
Jetset P.Jetset Plumbing

Thank you John and June! It was a pleasure to work with you and we are looking forward to working together again in the future if you need us.
I will let Jem know of your kind words.
Thanks again and have a great day.
Jetset Plumbing.


Tony C

Tony CSouth East Queensland, QLD

Great Service

published

We had Matty come out for a water leak under a concrete path, he was very thorough, explained everything and price before he started and gave the house a check over to save on another call out and fixed 2 more problems, very friendly, helpful, great service. Clear Island Waters, Gold Coast

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Jetset Plumbing
Jetset P.Jetset Plumbing

Thank you Tony for your wonderful review for Matty. He will be so thrilled to read this. It was a pleasure working with you.
Have a great day,
Jetset Plumbing.


Jay S.

Jay S.South East Queensland, QLD

Fabulous Company Great People

published

Jetset Plumbing are simply great.
Even though I have only tried them once, all their staff seemed to do a very good job and are very helpful.
On top of doing an excellent job, they sent me a Christmas card & Gift.
Additionally this plumbing company gives back part of their profits to World Vision.

For these reasons and more, I highly recommend them over any other company in SE QLD.

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Jetset Plumbing
Jetset P.Jetset Plumbing

Thank you, Jay S for sharing your experience! We are so glad that you liked your gift that we sent. Keep an eye out in our emails for updates with the children we sponsor.
Have a Merry Christmas.
Jetset Plumbing.


Andrew

AndrewSouth East Queensland, QLD

First class follow up

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After doing a great job installing a new water heater in August, Dan returned today in response to my concern about temperature control. He worked methodically through all the functions of the system and arrived at a solution to the problem. He attended the job within 24 hours of call out even though I had mentioned it was not urgent. Full marks for technical expertise, friendly, reassuring customer service and careful execution of the work.

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Jetset Plumbing
Jetset P.Jetset Plumbing

Hi Andrew, thank you very much for taking the time to write your review for Dan and our aftersales service. I'm pleased that everything is now working the way it should :)
Have a great day.
Jetset Plumbing.

When u cant do without a plumber

published

Your Co. was recommended by a trusted Tradie friend. Michael was excellent and explained every step of the process and his execution of the job was first class. Meagan in your office was also very friendly and helpful. I would recommend your Co. to my friends.

1 comment
Jetset Plumbing
Jetset P.Jetset Plumbing

Hi LJC.
Thank you so much for taking the time to share your experience. I am so glad we were able to help you so quickly. We look forward to working with you again :)
Have a wonderful day.
Jetset Plumbing.

Aiwa

AiwaSouth East Queensland, QLD

  • Verified customer

Jake provides fast and great service

published

Jake is very experienced and provided fast and great service. I thought one of my down pipe is blocked but actually it is not blocked. It meant to have water in the down pipe which is fed back to the rain water tank. Jake did not charge me as no work needs to be done. Thank you Jake for your great service.

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1 comment
Jetset Plumbing
Jetset P.Jetset Plumbing

Hi Aiwa, thank you for taking the time to write your review. We really appreciate it and I am so pleased we were able to get to the bottom of the issue for you.
Have a great day.
Jetset Plumbing.


jdines50

jdines50

  • 4 reviews
  • Verified customer

Excellent Service

published

We were very impressed with Blake from Jetset Plumbing ..he was prompt helpful and up front about cost prior to the job being done..Very quick service and a job well done !! Thankyou we would highly recommend..

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Jetset Plumbing
Jetset P.Jetset Plumbing

Thank you Jdines50 for your review for Blake! He will be so pleased. I will make sure to let him know and thank you for the recommendation.
Have a fabulous day.
Jetset Plumbing


Pleased with service

Pleased with serviceSouth East Queensland, QLD

Local plumber

published

I had cause to call Jetset again and the service did not disappoint. Top quality work, professional yet friendly and really helpful advice. Just a great team I think - Thank you Tony

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Jetset Plumbing
Jetset P.Jetset Plumbing

Thank you so much for your amazing review! We are so pleased to read this and so happy you got to experience the 5 star service!
We look forward to working with you again if you need us :)
Jetset Plumbing.


Meri T.

Meri T.South East Queensland, QLD

So amazing work done professional plus now got hot water in my new home thank you so much so happy

published

So Awesome to have new taps fitted, now mumma can do some washing so happy with hot water service fix now loving the hot water thank you so much amazing job very professional

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Jetset Plumbing
Jetset P.Jetset Plumbing

The reviewer stated that an incentive was offered for this review


Simona

SimonaSouth East Queensland, QLD

Amazing service from Jem

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Amazing customer service and super fast turnaround. We have two dogs here and they got some treats as well! Needed some parts to a toilet fixed and it was more worthwhile to get a new toilet put it. Within half an hour we had a new toilet installed, no need to wait for days! Thanks so much Jem, really impressed.

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Jetset Plumbing
Jetset P.Jetset Plumbing

Hi Simona,
Thank you so much! We really appreciate your review.
Have a fantastic day :)
Jetset Plumbing.

Jen

JenSouth East Queensland, QLD

  • 11 reviews

Great Service

published

I have used Jetset Plumbing twice recently and found them to be professional and friendly. They were able to come quickly and came on time. They explain what they are going to do and work efficiently. I have recommended them to friends who were also happy with them.

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Jetset Plumbing
Jetset P.Jetset Plumbing

Dear Jen,
Thank you for your kind words and helpful feedback and thank you very much for recommending us.
Kind Regards,
Jetset Plumbing

Jim L

Jim LSouth East Queensland, QLD

  • 2 reviews

Professional and efficient

published

Jem from Jetset Plumbing quickly located the cause of our stormwater blockages and gave us an immediate quote. We accepted the quote and had an army of workers turn up at 7am to attack a job involving two blockages under concrete and another under palm roots. Job completed by 3pm same day with garden restored with fresh soil and concrete block cut out of driveway replaced and hardly noticeable as being removed. They may not be the cheapest around but we were very impressed with their professionalism and attention to detail.

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Jetset Plumbing
Jetset P.Jetset Plumbing

Hi Jim,
Thank you so much for leaving such great feedback. It was a pleasure being able to help you out with your plumbing problem and will be sure to let the team know.
Kind Regards,
Jetset Plumbing


Excellent service

published

Jake was prompt, professional and explained everything that was going on. Would recommend Jetset to family & friends for any plumbing work required. Drain issues now fixed within less than two hours, thank you.

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Jetset Plumbing
Jetset P.Jetset Plumbing

Dear Jane,
Thank you very much for taking the time to leave your positive feedback. It was a pleasure to send Jake out for you and we will be sure to let him know.
Kind Regards,
Jetset Plumbing


Michelle

MichelleSouth East Queensland, QLD

Good service, glad I made that call!

published

This was my first experience of Jetset Plumbing and as they say first impressions last. Daniel promptly attended and provided friendly advice and explained my options. I set him quite a task list, needing a burst flexi-hose on the kitchen sink mixer replaced, but also asked if he could check two toilet cisterns (which ended up needing replacing), replace a set of bathroom taps and service other basin taps and shower/bath taps. Daniel completed the job in a few short hours, was friendly and easy to deal with. I know who I will call next time I need a plumber.

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Jetset Plumbing
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Roberta Z.

Roberta Z.South East Queensland, QLD

Absolutely excellent service

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Jetset quick to respond.Tony outstanding plumber very professional, experienced honest and reliable. Tony fixed our Bathroom water leak and highlighted other major issues and quickly responded with work high quality

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2 comments
Roberta Z.
Roberta Z.

Would highly recommend Jetset Plumbing, they responded quickly with phone back, impressed they work Sat & Sunday no extra fees

Jetset Plumbing
Jetset P.Jetset Plumbing

Dear Roberta,
Thank you very much for leaving such great feedback about your experience with Tony. It was a pleasure sending him out there to fix your water leak and we will be sure to let him know.
Kind Regards,
Jetset Plumbing


Jem is a True Gem!

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Jetset Plumbing
Jetset P.Jetset Plumbing

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