??!

Pros

  • Flexibility to choose between Jetstar Dollars or Qantas Frequent Flyer rewards

  • Low 14.99% purchase rate

  • No booking fees on jetstar.com

Cons

  • $69 annual fee after the first year



  • Relatively low QFF points earn rate (0.5 points per $1)

  • $10,000 spend required to receive a $100 Jetstar travel voucher

Reviews

1.7

64 reviews
5
(6)
4
(2)
3
(6)
2
(2)
1
(48)
  • Transparency
    2.9 (7)
  • Customer Service
    2.7 (7)
  • Rates and Fees
    2.8 (6)
  • Rewards
    3.3 (6)
  • Online Experience
    2.6 (7)
  • Card / Account Used For
    • Overseas/Travel (4)
    • Everyday Expenses (4)
    • Special Purchases (1)
    • Online Shopping (1)
  • Application Process
    3.3 (7)
Previous
Next
Dave

DaveDarwin

  • 2 reviews

Amazingly bad

published
Caramello

Caramello

  • 8 reviews
  • 28 likes

Don't even bother applying, completely unreliable, untruthful and a nightmare to deal with.

published

Terrible Card

published

Got card approved for with a transfer. After 2 weeks and only 2 transactions (and still a 35% to my credit limit), I was told that my card has been blocked due to their responsible lending criteria. Seriously? with no bad credit and a 35% away from my card limit? And what happen to my annual card fee that they deducted but not letting me use the card - Used many different credit cards over many many years but never had such an insult. Don't use this card, and good luck if you rely it on a holiday when they can at anytime with no reason block your usage and getting stuck overseas.

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Worst Credit Card Company I Have Ever Used!!!

published

Worst credit card company I have ever used!!!!
I was approved for $12,500 and only had the card for about 2 weeks and was told I had been withdrawn effective immediately. You will be unable to use your card for new transactions, until further notice. I hadn't even spent anywhere near the credit limit. The company couldn't even give me a reason why my credit card had been withdrawn. I had never missed any payments and have a high credit rating. Be aware jet star master card will approve you a credit limit and than take it back after you have started using the card!!!

Judy_Duck

Judy_DuckFar North Queensland, QLD

  • 3 reviews
  • 3 likes

Stay away from this credit lender.

published
Vicki8341

Vicki8341AU

  • 2 reviews
  • 1 like

Rewards Points System is Suspect

published

Phoned Jetstar to check on my rewards points as I wanted to book a flight and was told I had accumulated 75 Jetstar dollars - would not assist with flight over the phone using the Jetatar dollars and was told the voucher would be mailed to me. Also told me they cannot email the voucher. I went ahead and booked the flight as I could not wait for the snail mail. After the flight was paid for Jetstar then EMAILED me a voucher for Jetstar dollars which is useless to me now.

Another thing, on 2 flights with Jetstar this year I noticed they no longer offer 10% discount for onboard purchases yet their website still advertises about the discount.

Website Design Change and Password Limit Change, but Opps! Didn't inform the users

published

Tried to log in to Jetstar Mastercard online. Got re-directed to new site and there, the password that I used many times in the past didn't work. Rang the Call Centre and they casually told me that the website design changed and now it accepts passwords min 6 characters and max 8. Thanks for the information!! Would have been nice to be told earlier. Apparently they did inform the users, a week ago - as if. My emails are working and have received emails from them in the past. They don't even own up to their communication issue.

Royce

RoyceHobart, Tasmania

Application Difficulties

published
David

David

  • 2 reviews

Pay interest to access interest free? Really?

published
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Money making exercise!

published

What a scam!! Only applued for card as i will be chsnging airlines and wanted to avoid sll the rediculous booking fees. Application declined due to information in my credit score available to view from VEDA FREE for 90 days.....fill in online forms with VEDA . Recieve a phone call to up sell me to another report because the information I need won't be in the free report. Fearful that something terrible is going on with my credit rating that I am unaware of I pay the money over the phone, retrieve my information and there is nothing negative there and my credit rating is Very Good!! Pfffft....Disgusting...

Ed

Ed

  • 7 reviews
  • 9 likes

Jetstar Credit Card your name is been trashed by Macquarie Bank!!!!

published

Like others below, I applied for the card, jumped through the hoops to my amazement I got rejected also, this was a personal insult, my credit rating is great, pay all my bills, have a tiny mortgage and earn enough, so What . Frustrated by this I called the number on the letter and went through the steps (Macquarie Bank call centre in India which adds salt to the injury) and they reconfirmed I didn't meet their criteria. Asking what is the criteria to help me with the process and was told this is confidential information that cant be released then was advised to reapply in six months time, but my situation wouldn't be any different, guess I'll try Qantas card!

Anne

AnneMelbourne

  • 6 reviews

Issues of trust with Macquarie Bank and the Jetstar Mastercard

published

Why even advertise it

published

I have a fairly decent salary, always pay my bills on time as well as above and beyond.
Only a very small car loan remaining and I got knocked back.
Only a $4,000 card I applied for, for the points.
When I asked for the reasons they said they can't release how they make the decision because they don't want their competitors to know how they calculate it.

Sue

SueSydney

Thanks for nothing

published
Cai R

Cai RSydney

  • 15 reviews
  • 13 likes

40k Qantas points, can't argue

published

Got the deal with 40,000 free Qantas points on sign up. Annual fee less than $100, cannot argue with this. Has already paid for itself. Happy

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No Problems better than the big banks

published

I have had no issues with mine Best Qantas FF acccumulater I have found with 50000 bonus points to sign on. Had it for 6 months now.
As has been said you need to pay it off on time wish is easily doen with Bpay from my bank.
I have found most people that write a review here have a gripe with the product and hence it skews the rating.

Application for a credit card

published

I have applied for a Jetstar Platinum them the drama started. First a series of documents, fine all send, them pay slip, all send, them they call my employee all done, them they call me again saying they need to talk to my employee " which was already done", apologies sir, them they done again, 1 month after and a series of complain they finally send me a normal mastercard.. what a joke if i want a normal card i would have asked for one.. Speaking to a lawyer i found out is illegal you order a product and they send something else.. Oh well took me a hour to cancel the card that i didn't want..Thank you jetstar cardserve for the worst and most useless experience ever.

Miha

Miha

  • 2 reviews

Horrific!

published
Phil H

Phil HPerth

  • 3 reviews
  • 8 likes

The worst customer service out there

published

One of the worst

published

I would never recommend a Jetstar MasterCard to anyone. It is one of the worst, if not THE worst. My observation in using it for balance transfers is the money is immediately debited to the card yet takes up to a week before the request is processed whereby you pay double interest. My recent frustration is the card was officially cancelled yet today I have been debited an annual fee. Dishonest practices.

Page 2 of 4
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Questions & Answers

Alex

Alexasked

Jetstar Mastercard

Does the Jetstar MasterCard have a mobile app?

3 answers
Royce
Royce

Not sure as I gave completing the application. They are the worst card provider I have ever dealt with.

Alex
Alex

Thanks for the helpful answer Royce...

David
David

I don't believe so

nothappy

nothappyasked

Jetstar Mastercard

I recently applied for the jetstar promotion master card 25,000 points and received a email confirming the application asking for proof of income to be sent to complete the application.
But when i went to send the proof of income i could not find the email from Jetstar to reply nor could I find the original application email I had sent initially?? They had both disappeared and make me wonder if there is a scam at work?

I phoned 1300 150 100 they were reluctant to look up my application and kept saying just send your proof of payment, i asked for the email to be resent they said they could not resend it?

I am reluctant to follow through as I find it very strange that both Jetstar emails could Vanish from my inbox and sent mail !!
Anyone else having the same problem, i'm worried the information sent is being scammed.

2 answers
J_sh
J_sh

I think Macquarie Bank are running a scam which just serves to reinforce their image, which makes the public image of used car sales people look angelic.

The cost of these promotions QFF point promotions is the cash MacqB has to pay Qantas to buy the points and they have worked out that by dragging out the process so as to delay one being able to use the card before the promotion closes they need not buy any points at all, yet they still pocket the annual fees. This is deceptive advertising in my view.

Then they also have all this financial information about people and heaven knows what use they make of that, they may well sell that to other organisations. All that nonsense about can't send an email in this day and age is lie.

This is an all too common experience as documented on Product Review plus others e.g. Mozo.

nothappy
nothappy

Thankyou. I have hesitated continuing my application as I feel unsure of the overseas help?
Plus making payments internet for me seems daunting. I must say though as far as Jetstar itself we have no complaints.
I feel concerned for the future generations trusting and selling their soul to unknown identities.
It is a difficult web to avoid, which has introduced an insatiable greed to the world.
Yet now that the internet horse has bolted only time will determine its outcome. We can only brace ourselves for a rough ride sadly some more than others.

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