I applied for this card a few weeks ago, thinking it would be a nice and easy way to get some Jetstar flight credit. Anywho, I called today to see what is wrong because it's been 10 working days. I spoke to [name removed], who kept putting me on hold (about 5 times each), and the end of the first call was just that she would 'follow up'. I then found this website, and looking at the reviews I chose to bail. Peace

Slow, service extremely bad- i'll stay with commbank who have australian operators

only 1 word to express this card serve: horrible. I hope jetstar could have partnership with another bank that serve the customer right and better, i dont understand why people still want to apply for this bloody card with bloody customer service that make their customer like a beggar, trully unprofessional

if you need to know what wrong just apply and get one and you will end up have a miserable live, trust me.. it is pain..

Receiving 1 Qantas point for every dollar spent with a MasterCard is brilliant as long as you pay the full amount of statement each month by the due date. I collect 100,000 points in about 8 months and then do not use the card again until its anniversary date and points start accumulating.
Usual MasterCard benefits
Will limit to 100,000 Qantas points

Hard to Contact. Hard to deal with, Cant change my info so my card was cancelled but now i am told I owe them money. Still cant contact to sort out. How dumb are these people. Find out if the person you are talking to is AUSTRALIAN, ASK FOR AUSTRALIAN

Worst Service Ever

I have received a number of late payment fees AFTER I have made payments. I have proof. The call centre operators are robotic, follow long-winded scrips for which they will not be diverted and are completely unhelpful. I also earned 100points and had them disappear a few weeks later. Unconscionable.

Unfair fees. Poor service. Problemtic BPAY funds transfer.

I paid my balance before the due date and paid the extra over the counter two dollar fee then I receive another bill for another six dollars and have to pay another over the counter fee this card is just a sham. You can never speak to anyone in australia, lousy customer service.

I should have read all the reviews first. Don't waste your time with these people. I wasted nearly 3 months and that was only with the on line application only to find out they are totally incompetent. Could not seem to contact anyone in Australia. Do your research online and then go elsewhere!

Incompetence

This company cant accept notification that the card account is no longer required even though written advice in accordance with their terms and conditions was given.They have contacted me once before to keep it open and now have resorted to phone calls at 10:15pm at night to try and discuss.Completely unacceptable behaviour and unethical waking household members that are asleep for early starts for work.
rewards seemed attractive a few years ago but much better programs available now
Inflexible with rewards for jetstar flights and inability to accept card holders decisions

Got suckered in by the points offer, thinking this would be smooth, I should have remembered past experience with other affinity cards.

Nothing but problems since day one, the support staff are useless, they say something will happen it doesn't then you call up and start the cycle again. Can't reset passwords for their website access, but you need it else you pay $7+ for statements.
Application was quick
Service once you have it is excruciatingly painful.

Added this card to my collection last January as a short term replacement for my Citi Platinum. Compared to Citibank, this card has been a breeze. Used as my everyday card & is paid off fully at month end. The application process was easy and the QFF bonus points for signup, and annual fee exemption, were excellent incentive. I don't need the free travel insurance but it could be useful for some people. The online banking facility is a bit clunky.
QFF sign on bonus points, no annual fee, CC fee free transactions when booking with JQ.

Horrible experience. Their customer service is terrible. Too hard to deal with them. We've close the account in August and they haven't closed the account and keep sending bills. This is even after calling up so many times. But they really don't get it.

There are so many credit cards out there. Don't get Jetstar, just keep away from them.

BEWARE JETSTAR CREDIT CARD
Don't be fooled into their balance transfer offers, get $100 credit on flights offers!
For a start if you purchase anything on the card after transferring your balance from another card, it will never get paid off and interest will accrue on them!
All money paid will go firstly to balance transfer, and I mean all money. Not one cent will go towards your current purchases. Imagine the interest they will get from this little trick.
Watch them.
interest rate is 11.99% on purchases & no fees on booking flights for Jetstar
HIDDEN COSTS OF CARD,

Over all the mastercard is a good card,, no whiz bang stuff but if u fly jetstar you will appreciate the no fees when booking. Accepted everywhere looks good as well if your into that.Rush out and get that now asits a good card,, macquarie bank who underight the card try to get u on to their cards after a while though.
Interest rate is good, contact is always there when you need it, online is avaialble, No fees when booking a jetstar flight,, overall a good card.
Dont accept a platinium upgrade as they put all of ur purchaser on the 20% rate as soon as you accept,, didnt like that.