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Jetstar Mastercard (page 4 of 4)
Jetstar Dollars Program, Qantas Frequent FlyerPros
Flexibility to choose between Jetstar Dollars or Qantas Frequent Flyer rewards
Low 14.99% purchase rate
No booking fees on jetstar.com
Cons
$69 annual fee after the first year
Relatively low QFF points earn rate (0.5 points per $1)
$10,000 spend required to receive a $100 Jetstar travel voucher
cannot access my link and password to account
I have had to reset password numerous times and each time myself and my wife are treated disrespectfully it is impossible to access account to pay.
My wife has authority to operate on account and this is still not
able to access - even if they confirm it is there!!
I am so sick of ringing them to reset my password so i can access online to pay - very poor site and very difficult company to work with
poor access - poor communication skills
1 comment
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DK25SYDNEY
- 5 reviews
- 2 likes
Hopeless systems
Unlike every other card I've ever had, this one does not have any way to download your transaction history. You can get a PDF file of the month statement, but no CSV file or Excel file to be able to do anything with your transaction information.
Hopeless.
On top of that, it tooks weeks to receive my card, and service is really bad.
Jetstar clearly don't care much about this part of their business. Maybe they prefer people not to have one, so they can charge them the ridiculous card fees when they book flights with a non-Jetstar card.
Saves on fees for Jetstar flight bookings.
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a_cookie
- 2 reviews
Jetstar credit card team will not help out
My credit card details recently were stolen to make transactions in Dubai. As soon as I saw the transactions on my statement I called Jetstar card services immediately. They said they would send me through a dispute form to sign so they can begin investigations. 2 days later they still have not sent a thing... I called them and it will take 10 business days to send a dispute form. No other credit card company would take this long to send out a dispute form.
They did cancel my credit card and issue a new one (takes one week to send out). But...Read more
now I can't see any transactions in my online banking so I can't file a police report because I don't have proof any more. Please do not risk your credit, time and money on the Jetstar card. The call centre will not help you out when there has been fraud on the card. Got some free frequent flyer points Credit card fraud, long wait times for documentation to sort out fraud, bad call centre,Similar opinion? Write a review on ieatwords.com.au!
Find out how Jetstar Mastercard compares to other Low Rate Credit Cards
Know better, choose better.
Cheryl AustraliaPerth
- 2 reviews
Go somewhere else.
This is a hit and miss credit card, meaning when making purchases overseas, I had to present this card and see if it worked, if not had to use my Aussie visa card where I was charged an international purchase fee, every second transaction was not authorised. Lucky for me I had my visa card, do not rely solely on this card it is useless, get a Visa travel card. At ther time of writing this, can not acces their website to check balance and it is not the first time. No I was not in a third world country, this was in the US.
Was warning the sellers this may not work and when it did let out a Hoorah!
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Questions & Answers
Alexasked
Does the Jetstar MasterCard have a mobile app?
nothappyasked
I recently applied for the jetstar promotion master card 25,000 points and received a email confirming the application asking for proof of income to be sent to complete the application.
But when i went to send the proof of income i could not find the email from Jetstar to reply nor could I find the original application email I had sent initially?? They had both disappeared and make me wonder if there is a scam at work?
I phoned 1300 150 100 they were reluctant to look up my application and kept saying just send your proof of payment, i asked for the email to be resent they said they could not resend it?
I am reluctant to follow through as I find it very strange that both Jetstar emails could Vanish from my inbox and sent mail !!
Anyone else having the same problem, i'm worried the information sent is being scammed.
2 answers
I think Macquarie Bank are running a scam which just serves to reinforce their image, which makes the public image of used car sales people look angelic.
The cost of these promotions QFF point promotions is the cash MacqB has to pay Qantas to buy the points and they have worked out that by dragging out the process so as to delay one being able to use the card before the promotion closes they need not buy any points at all, yet they still pocket the annual fees. This is deceptive advertising in my view.
Then they also have all this financial information about people and heaven knows what use they make of that, they may well sell that to other organisations. All that nonsense about can't send an email in this day and age is lie.
This is an all too common experience as documented on Product Review plus others e.g. Mozo.
Thankyou. I have hesitated continuing my application as I feel unsure of the overseas help?
Plus making payments internet for me seems daunting. I must say though as far as Jetstar itself we have no complaints.
I feel concerned for the future generations trusting and selling their soul to unknown identities.
It is a difficult web to avoid, which has introduced an insatiable greed to the world.
Yet now that the internet horse has bolted only time will determine its outcome. We can only brace ourselves for a rough ride sadly some more than others.
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had enough00
i have just been on phone regarding password for the 4th time, you reset the password and it works,when you go to access account next time it wont work so you ring up (have authorisation to access acc... Read more
ount)to be told they have to talk to primary card holder . so frustrating. told to fill out authorisation form on p/c.and sent it to then, why do this when already done over the phone. why be given authorisation when they want to talk to primary card holder first all the time.