From the 28th of January, 2020 to the 31st of July, 2020, JG King Homes is offering a $100 Coles e-voucher to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. For instructions, on how this incentive is claimed please click here. Previous incentives include: From 14 December 2018 to August 31st, 2022, a $100 Coles voucher.
Reviewer Photos & Videos
- VIC, Melbourne
- Verified customer
Great!
We were so happy from start to finish with our build even during covid 19 jg king kept up the progress without compromising workmanship. Regular updates with a great team we are absolutely thrilled! When we had questions or concerns they were answered and explained.
We would highly recommend jk king great service great team great price and so much more thank you!!!
Thank you JG King.
1 comment
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SivaGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
No outcome can't be better than this :)
My build started last year October and got keys in April. Quality of build is exceptional. We had few hiccups during constructions, however those are not major. We have a friendly supervisor [name removed] who ensured everything is done as per standards. Even after handover, he visited 4 times to make sure we are comfortable and organised contractors to rectify the issues which we raised after taking the handover.
I don't hesitate to go with another build with JGK in future.
1 comment
JG King HomesJG King Homes
Hi Siva,
Thank you for taking the time to write a very lovely review. We are very pleased to hear that your experience has been positive and the level of customer service has been outstanding during and after the building process.... Read more
We wish you all the very best in your new home. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
George B.Greater Melbourne (Outer), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Very Good Quality Build
We had a great experience at our visit to JG King display home at Point cook. The sales consultant [name removed] was very helpful and very experienced. Explained the process and was very happy to answer all our questions. The colour selection team were also helpful and process was very smooth.
The actual build delayed, but we are very happy with the finished product. We moved in 11 months ago and we have not come across any major issues and the minor ones are quickly attended to by the maintenance team. Thank to [name removed] our supervisor for your great job.
We will definitely build with JG King again if we have the opportunity to do in the near future.
1 comment
JG King HomesJG King Homes
Hi George,
Thank you for your wonderful review. We are thrilled to hear that our team provided you with such a positive building experience from start to finish. Thank you for your patience and understanding during the early stages.... Read more
It's always pleasing to hear when someone is still enjoying their new home almost 12 months on. We wish you all the very best in your new home. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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Megan Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Outstanding customer service !
Throughout our process with JG King has been nothing but pleasant.
[Name Removed] our customer service representative was very knowledgeable, friendly and prompt at her job.
We had some slight issues with our plans but these were rectified instantly without any delay.
I would definitely recommend JG King to family and friends as they made the process so comfortable and enjoyable.
I can’t wait to start building our first home!
1 comment
JG King HomesJG King Homes
Hi Megan,
Thank you for taking the time to write a review. We are thrilled to hear that your experience has been a positive one and the level of customer service has been outstanding.... Read more
Thank you for your understanding and patience with the plans. We wish you all the very best throughout the remainder of your build. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
KatieSouthwest, VIC
- VIC, Geelong
- Verified customer
Good experience
We had a great experience with our new homes sales consultant- [Name Removed]. He helped guide us through the process of building our first home. We found the online portal for color selection, upgrades extremely helpful prior to attending our selections appointment. We have recommended family member to now build with JG King.
1 comment
JG King HomesJG King Homes
Hi Katie,
Thank you for your review. It is wonderful that you have enjoyed your experience so far and thank you for the feedback regarding the online portal for color selection.... Read more
Thank you very much for your recommendation. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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ScottSouthwest, VIC
- VIC, Geelong
- Verified customer
Sales consultant no idea, the rest of the team thumbs up
We had a very bad experience from the very start of our journey. We were promised contracts by the sales consultant by a certain date and they were 6 weeks late, which really made the financial side of it a nightmare
The rest of the team at the Geelong office were left to pick up the pieces and they did a great job
We are on site now and hoping for quality build in a good amount of time
1 comment
JG King HomesJG King Homes
Hi Scott,
Thank you for taking the time to provide us with this feedback, we are sorry to hear about the delay early on in the process. We appreciate this feedback and will take this on board.... Read more
We wish you all the very best with the rest of your building journey. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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Jatinder Singh
- 3 reviews
- VIC, Melbourne
- Verified customer
Very good quality build in a record time for a repeat customer
The building journey with JG King Homes was excellent experience as I was thoroughly involved in each step of this journey. The site supervisor was very knowledgeable and very helpful throughout. The quality of build is really good. We did not had any issues at any time of the building journey. The final cost of build was very competitive and was affordable.
I have built with J G King Home for 2nd time and I will definitely consider building with JG King home again.
1 comment
JG King HomesJG King Homes
Hi Jatinder,
Thank you for your review. It is wonderful to read that you enjoyed your experience and would do it all again, for a third time.... Read more
We hope you enjoy your new home and that you build many beautiful memories there. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
Very happy.... Again!
You guys built our first home 13-years ago and we were ecstatic with the workmanship, organisation and representatives of JG King. Now we are building again, and we have come back to the people who we believe we can trust. As we started to look through display homes to find our dream home, we saw so many different companies and we eventually came back to JG King again. Your salesman [name removed] was more than capable of catering for our wishes and demands, in a very tasteful and professional manner. As we progressed further with our project, ...Read more
we ended up in [name removed] hands; our pre-construction manager. She was fantastic, professional and completed everything with 100% accuracy Now that we’ve entered the construction phase a second time with JG King, we couldn’t be happier with our decision.1 comment
JG King HomesJG King Homes
Hi Hercog,
Thank you for your review and congratulations on building for the second time. We are thrilled that you have again selected us as your builder.
... Read more
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EmmaGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Great Service with quality and price affordable
Since first service with sale at display was satisfied that give clear information, price and helpful, second step was clearly to do. When we have financial problem, they are helpful, easy to access and well managed. The payment was very clear. JGKing is professional builder that I can trust, be patient and friendly staff and good services, quality of building with reasonable prices.
1 comment
JG King HomesJG King Homes
Hi Emma,
We are so very pleased to read that you have had a very good experience with us.... Read more
It sounds as though your sales consultant and our administration staff have paved the way for a smooth ride thanks to their dedicated customer service. Best of luck with the journey ahead! Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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AliciaGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Head Office Staff is Cold, Disorganised and Disrespectful.
Our experience with JG King head office team was disgusting and frustrating as I feel that their head office staff is cold, disorganised and disrespectful.
The sales consultant got approval from the head office team for the waste points and water taps in the bathroom as it was provided to me in the new home estimate.
However, operations coordinator, [name removed] and Workflow Tender Manager, [name removed] were excruciatingly rude; pushing us to remove the water tap waste points from the bathroom/toilets. Their rudeness went to the extent ...Read more
of forcing us not to sign up with JG King. Colour Consultant, [name removed] behaved as if she is the one who will make decisions to colour selection not considering our preferences at all and making unwelcome comments on our colour selection. I had to send umpteen number of emails to confirm the colour codes despite discussing all our selection during the appointment. I am not sure what was she saving on her system during the colour appointment?! The least I would expect was to go for my tile selection appointment at Beaumont Tile Malvern where it came a nasty surprise that they were not informed about my appointment by the JG King Administrator, [name removed]. While she had confirmed the appointment via email with me.1 comment
JG King HomesJG King Homes
Thank you for taking the time to write a review. We are deeply sorry to hear that your experience with us has not been so positive and that you feel we let you down early in the process.
We appreciat... Read more
e your feedback and will certainly take this on board.Similar opinion? Write a review on ieatwords.com.au!
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Ames G.Gippsland, VIC
- VIC, Traralgon
- Verified customer
Fantastic experience from start to finish!
We cannot thank the JG King team at Traralgon for the outstanding service, advice, communication and delivery of our brand new home. From the initial meetings, throughout the build and the final handover everything went so smoothly. And now we have our beautiful home finished.
We highly recommend JG King homes to all for efficient work and excellent customer service the whole day through.
The house is constructed to a high quality. We thought the cost were very good.
Thank you!
1 comment
JG King HomesJG King Homes
Thank you for taking the time to write this review. We are very pleased to hear that your experience has been a positive one and the level of customer service has been outstanding.
We wish you all th... Read more
e very best with your beautiful new home and hope that you make many fantastic memories in it.Similar opinion? Write a review on ieatwords.com.au!
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Pitack V.Greater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Good Organisation, Helpful, Flexible Friendly Staff,
It is well managing
And would get good results and quality of structure, tidy beautifully out come on time and professional building organisation systems, hopefully to finish before the end of this year 2020 as we are looking forward to celebrate our home this coming Christmas.!! We are appreciated of everything you've done.
1 comment
JG King HomesJG King Homes
Thank you for your kind review. We are thrilled to hear that our team have provided you with such a positive and professional building experience so far.
We wish you all the very best throughout the remainder of your building journey.... Read more
Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
Xavier K.Central Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
Building with jg king our experience
Our build has been excellent our supervisor has made our life so much easier and does anything to make us happy!! We couldn’t be happier
The work quality is second to none a great standard!!
The company has been excellent to deal with we are so happy with them and very affordable
1 comment
JG King HomesJG King Homes
Thank you so much for your positive review. Our team are very passionate about what they do and its great to read such kind words.
We wish you all the very best in your new home and hope you create a lifetime of amazing memories.... Read more
Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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Wilson PaulGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Wonderful experience with JG King Team
We would like to thank the entire team in JG King Homes for providing a very professional and friendly customer service.
Our pre-construction stage has now been completed and we are looking forward to the house being built. We have had a very good experience from the start, with the Sales Consultant [name removed] at the Display house in Woodlea, then the Pre-Construction Administrator [name removed], great communication and regular updates from both.
Also the office staff at Port Melbourne and now with the Construction Supervisor, as work sta...Read more
1 comment
JG King HomesJG King Homes
What a great way to start the week. Thank you so much for this great review and your patience over this building journey. Our team are very passionate about what they do, and this is the result we str... Read more
ive for. Wishing you all the best with the completion of your new home.Similar opinion? Write a review on ieatwords.com.au!
DanielGippsland, VIC
- VIC, Traralgon
- Verified customer
Melba 3 in Morwell.
Shout out to the team at JG King in Traralgon, great customer service and support throughout the build process.
My slightly modified Melba 3 is just over 3 months old now and I love it, colours I selected for everything came out just perfectly and if I was to build again tomorrow I wouldn’t change a thing.
1 comment
JG King HomesJG King Homes
Thank you for your review Daniel. It is wonderful to hear that you enjoyed your experience and would do it all again.
We wish you all the best in your new home.... Read more
Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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- VIC, Geelong
- Verified customer
Excellent customer service
I would like to say thank you to all the team members at JG King Homes in providing a professional and friendly customer service.
Our pre-construction stage has now been completed and we are looking forward to the house being built. We have had a very good experience from the start, with the Sales Consultant at the Display house in Torquay, then the Pre-Construction Administrator in Geelong, great communication and regular updates from both.
Also the office staff at Port Melbourne and now with the Construction Supervisor, as work started on site.
Congratulations to all of you for your knowledge and the excellent customer service you provide.
Thank you for your assistance which we appreciate.
1 comment
JG King HomesJG King Homes
Hi Effy,
Thank you for your wonderful review. We are thrilled to hear that our team have provided you with such a positive building experience so far.... Read more
We wish you all the very best throughout the remainder of your building journey. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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J ThomasGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Excellent service
JG King homes was my first experience with in the construction industry .It was excellent and amazing service at the pre construction and construction stage.All employee’s are very much helpful and friendly with us throughout the journey.In future I want to recommend this company to my family and friends who are going to build a house or property.
1 comment
JG King HomesJG King Homes
Hi J Thomas,
Thank you so much for your positive review. Our team are very passionate about what they do and it’s great to read such kind words.... Read more
We wish you all the very best throughout the remainder of your building journey. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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- VIC, Melbourne
- Verified customer
We all really love our home
From start to finish Jg King were very professional. Nothing was an issue, always doing their best. During construction it went really smoothly no issues at all, always very professional. We all couldn’t been happier with the final result.
We all absolutely love our home, Thank you to all at the JG King team
1 comment
JG King HomesJG King Homes
Hi Claire,
What a great way to start the week. Thank you so much for this great review. Our team are very passionate about what they do, and this is the result we strive for. ... Read more
Wishing you all the very best for the future, creating many wonderful memories in your new home. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
KrispyGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Our dream home Allure Hepburn 33
It was easy to get involved with JG King as soon as we saw display house in Point Cook. This was the perfect plan and design for us - totally spot on! [name removed], our sales consultant did not only patiently accommodate all changes and wishes we kept throwing at him, but he was always able to give us professional advises from design and practical point of view. Those countless meetings allowed us to plan our forever home.
As soon as we completed the estimate and all sketches with detailed inclusions, we got immediate invitation to colour, e...Read more
1 comment
JG King HomesJG King Homes
Hi Krispy,
We are so very pleased to read that you have had a very good experience with us.... Read more
It sounds as though your sales consultant paved the way for a smooth ride thanks to their dedicated customer service. Best of luck with the journey ahead! Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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ZlatkoSouthwest, VIC
- VIC, Geelong
- Verified customer
So good so far
As I am still in building process, progress thats been made until now make s me really happy with JGkings company.
So far I can see that they working quick, and good quality job.
I had issues with my land titling there been some delays, so first time I hand to pay some additional fees for building, then second time too, but was expecting some discount too ...
Funny thing is final price $***.005,00
Did those $5 dollars could be discounted?
1 comment
JG King HomesJG King Homes
Hi Zlatko,
Thank you for taking the time to write a review. Building can sometimes be a stressful process but we are very pleased to hear that your experience has been so wonderful with our team!... Read more
All the best for the next stages of your building journey. Kind Regards, JG King HomesSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Todd C.asked
When do you pay first deposit and what percentage do you pay as our broker has told us we will be 5% out of pocket and I ain’t happy about that
4 answers
5% is considered an initial deposit. This is paid in portions.
$2000 is paid at the beginning of the drafting process. Another $2000 is then paid at the contract signing stage.
Lastly, prior to the commencement of the build the remaining amount of the 5% (minus $4000 already paid) is then paid.
The payment of the 5% can however, be organised through the bank loan or out of your pocket.
This goes towards the deposit of what you already must pay, as no bank will cover 100% of the build. Alternatively, this can be done through the equity value of your land, if you have any.
As far as I’m aware, all volume builders are the same in regards to the 5% deposit.
In my situation, last week the 5% was paid and the build has already commenced.
Good luck with it.
JG King HomesJG King Homes
Hi Todd,
I hope Hercog's response has helped you understand the process.
If you require further clarification, we would be happy to have someone contact you.
You can send your details to [email protected] and we'll be in touch.
Kind Regards,
JG King Homes
Do you pay that out of your own pocket or does your bank pay for it
Taniaasked
If my homeloan is denied do l lose my deposit with jgkings
1 answer
JG King HomesJG King Homes
Hi Tania,
Unfortunately this is not a yes or no answer, as many different circumstances are usually involved.
If you would like to discuss this, please call one of our offices or sales consultants and we will happy to talk this through with you.
Kind Regards,
JG King Homes
Mannieasked
Dear JG king, reading through all these reviews its absolutely shocking. I have completed my quote and ready to take the final step in paying the deposit etc but having second thoughts. To start of with all complaints seems to be be similar that is lack of communication from your team. Secondly the heart breaking story of the single mum with kids that you are ignoring, extremely inhumane, thirdly all reviews are pretty fresh, fourthly you have just 416 reviews and several of them are shocking. It appears you need a whole new business restructure if you want to survive in this competitive industry. Thats means a new business modelling, retraining staff, getting rid of dead wood in the business . A strong positive cultures with a mindset for growth, customer experience and second to none customer service . Unless I hear from someone senior in the JG King team I plan not to go further with my proposed build. My number is 0408916386. Call me if you still want my business. Cheers and hope you improve for your own survival . Cheers Naidoo
7 answers
Is there anyone from JG king do bother to challenge ? Or find some solutions ?
hi mannie dont expect them to have a clean out as the rot starts from the head of the company they are all the same. we also built a house with them and they are the worst company i have ever had the mispleasure of dealing with and nearly all the good feed back are for pre contruction and the fools being payed to leave it will regret it and get what they deserve soon enough as they to will be supplied a nightmare in communication and constant dodgy work.
Thanks Garry.
I have actually planned on starting a seminar for all new home buyers where I will be illustrating just to mention a few ; on what to look for, how to read drawings, what questions to ask, how to ensure you have all the tools, confidence and information before the final step . Its typically a pre- education to new starters... cheers
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JG King HomesJG King Homes
Hi Buket,
Thank you for your review. We are thrilled to hear that you were happy during the duration of your build, as this can sometimes be a stressful period. Our team try to take as much stress as... Read more
possible out of this process for you, and it sounds like they've done a good job.