??!

Reviews

3.5

470 reviews
5
(233)
4
(61)
3
(19)
2
(21)
1
(136)
  • Build Stage
    • Post-Construction (101)
    • Pre-Construction (65)
    • Mid-Construction (49)
  • Customer Service
    4.0 (152)
  • Site Admin
    3.8 (109)
  • Timeliness
    3.6 (114)
  • Structural Integrity
    4.1 (81)
  • Plumbing & Waterproofing
    3.8 (75)
  • Electrical & Lighting
    4.3 (77)
  • Flooring
    4.2 (66)
  • Transparency
    3.8 (98)
Previous
Next

Reviewer Photos & Videos

  • More

Great!

published

We were so happy from start to finish with our build even during covid 19 jg king kept up the progress without compromising workmanship. Regular updates with a great team we are absolutely thrilled! When we had questions or concerns they were answered and explained.
We would highly recommend jk king great service great team great price and so much more thank you!!!

Thank you JG King.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Siva

SivaGreater Melbourne (Outer), VIC

No outcome can't be better than this :)

published

My build started last year October and got keys in April. Quality of build is exceptional. We had few hiccups during constructions, however those are not major. We have a friendly supervisor [name removed] who ensured everything is done as per standards. Even after handover, he visited 4 times to make sure we are comfortable and organised contractors to rectify the issues which we raised after taking the handover.
I don't hesitate to go with another build with JGK in future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes
George B.

George B.Greater Melbourne (Outer), VIC

  • 2 reviews

Very Good Quality Build

published

We had a great experience at our visit to JG King display home at Point cook. The sales consultant [name removed] was very helpful and very experienced. Explained the process and was very happy to answer all our questions. The colour selection team were also helpful and process was very smooth.
The actual build delayed, but we are very happy with the finished product. We moved in 11 months ago and we have not come across any major issues and the minor ones are quickly attended to by the maintenance team. Thank to [name removed] our supervisor for your great job.
We will definitely build with JG King again if we have the opportunity to do in the near future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2022
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes
Home Builders

Find out how JG King Homes compares to other Home Builders

Know better, choose better.

Compare all
Megan

Megan Greater Melbourne (Outer), VIC

Outstanding customer service !

published

Throughout our process with JG King has been nothing but pleasant.
[Name Removed] our customer service representative was very knowledgeable, friendly and prompt at her job.

We had some slight issues with our plans but these were rectified instantly without any delay.

I would definitely recommend JG King to family and friends as they made the process so comfortable and enjoyable.

I can’t wait to start building our first home!

Customer Service
Transparency
Build StagePre-Construction
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Katie

KatieSouthwest, VIC

Good experience

published

We had a great experience with our new homes sales consultant- [Name Removed]. He helped guide us through the process of building our first home. We found the online portal for color selection, upgrades extremely helpful prior to attending our selections appointment. We have recommended family member to now build with JG King.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Scott

ScottSouthwest, VIC

Sales consultant no idea, the rest of the team thumbs up

published

We had a very bad experience from the very start of our journey. We were promised contracts by the sales consultant by a certain date and they were 6 weeks late, which really made the financial side of it a nightmare
The rest of the team at the Geelong office were left to pick up the pieces and they did a great job
We are on site now and hoping for quality build in a good amount of time

Customer Service
Transparency
Build StagePre-Construction
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Very good quality build in a record time for a repeat customer

published

The building journey with JG King Homes was excellent experience as I was thoroughly involved in each step of this journey. The site supervisor was very knowledgeable and very helpful throughout. The quality of build is really good. We did not had any issues at any time of the building journey. The final cost of build was very competitive and was affordable.

I have built with J G King Home for 2nd time and I will definitely consider building with JG King home again.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

Very happy.... Again!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Emma

EmmaGreater Melbourne (Metropolitan), VIC

Great Service with quality and price affordable

published

Since first service with sale at display was satisfied that give clear information, price and helpful, second step was clearly to do. When we have financial problem, they are helpful, easy to access and well managed. The payment was very clear. JGKing is professional builder that I can trust, be patient and friendly staff and good services, quality of building with reasonable prices.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateOctober 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes
Home Builders

Find out how JG King Homes compares to other Home Builders

Know better, choose better.

Compare all
Alicia

AliciaGreater Melbourne (Metropolitan), VIC

Head Office Staff is Cold, Disorganised and Disrespectful.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateFebruary 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Ames G.

Ames G.Gippsland, VIC

Fantastic experience from start to finish!

published

We cannot thank the JG King team at Traralgon for the outstanding service, advice, communication and delivery of our brand new home. From the initial meetings, throughout the build and the final handover everything went so smoothly. And now we have our beautiful home finished.
We highly recommend JG King homes to all for efficient work and excellent customer service the whole day through.
The house is constructed to a high quality. We thought the cost were very good.
Thank you!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Pitack V.

Pitack V.Greater Melbourne (Inner), VIC

Good Organisation, Helpful, Flexible Friendly Staff,

published

It is well managing
And would get good results and quality of structure, tidy beautifully out come on time and professional building organisation systems, hopefully to finish before the end of this year 2020 as we are looking forward to celebrate our home this coming Christmas.!! We are appreciated of everything you've done.

Build StagePre-Construction
Construction End DateOctober 2020
1 comment
JG King Homes
JG King HomesJG King Homes
Xavier K.

Xavier K.Central Highlands and Goldfields, VIC

Building with jg king our experience

published

Our build has been excellent our supervisor has made our life so much easier and does anything to make us happy!! We couldn’t be happier
The work quality is second to none a great standard!!
The company has been excellent to deal with we are so happy with them and very affordable

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateMay 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Wilson Paul

Wilson PaulGreater Melbourne (Metropolitan), VIC

Wonderful experience with JG King Team

published
Customer Service
Build StagePre-Construction
1 comment
JG King Homes
JG King HomesJG King Homes
Daniel

DanielGippsland, VIC

Melba 3 in Morwell.

published

Shout out to the team at JG King in Traralgon, great customer service and support throughout the build process.
My slightly modified Melba 3 is just over 3 months old now and I love it, colours I selected for everything came out just perfectly and if I was to build again tomorrow I wouldn’t change a thing.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes
Home Builders

Find out how JG King Homes compares to other Home Builders

Know better, choose better.

Compare all

Excellent customer service

published

I would like to say thank you to all the team members at JG King Homes in providing a professional and friendly customer service.
Our pre-construction stage has now been completed and we are looking forward to the house being built. We have had a very good experience from the start, with the Sales Consultant at the Display house in Torquay, then the Pre-Construction Administrator in Geelong, great communication and regular updates from both.
Also the office staff at Port Melbourne and now with the Construction Supervisor, as work started on site.
Congratulations to all of you for your knowledge and the excellent customer service you provide.
Thank you for your assistance which we appreciate.

Customer Service
Build StageMid-Construction
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

J Thomas

J ThomasGreater Melbourne (Outer), VIC

Excellent service

published

JG King homes was my first experience with in the construction industry .It was excellent and amazing service at the pre construction and construction stage.All employee’s are very much helpful and friendly with us throughout the journey.In future I want to recommend this company to my family and friends who are going to build a house or property.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateAugust 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

We all really love our home

published

From start to finish Jg King were very professional. Nothing was an issue, always doing their best. During construction it went really smoothly no issues at all, always very professional. We all couldn’t been happier with the final result.
We all absolutely love our home, Thank you to all at the JG King team

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes
Krispy

KrispyGreater Melbourne (Outer), VIC

Our dream home Allure Hepburn 33

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Zlatko

ZlatkoSouthwest, VIC

So good so far

published

As I am still in building process, progress thats been made until now make s me really happy with JGkings company.
So far I can see that they working quick, and good quality job.
I had issues with my land titling there been some delays, so first time I hand to pay some additional fees for building, then second time too, but was expecting some discount too ...
Funny thing is final price $***.005,00
Did those $5 dollars could be discounted?

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateAugust 2020
See all answers
1 comment
JG King Homes
JG King HomesJG King Homes

The reviewer stated that an incentive was offered for this review

Page 1 of 24

Questions & Answers

Todd C.

Todd C.asked

JG King Homes

When do you pay first deposit and what percentage do you pay as our broker has told us we will be 5% out of pocket and I ain’t happy about that

4 answers
Hercog
Hercog

5% is considered an initial deposit. This is paid in portions.

$2000 is paid at the beginning of the drafting process. Another $2000 is then paid at the contract signing stage.

Lastly, prior to the commencement of the build the remaining amount of the 5% (minus $4000 already paid) is then paid.

The payment of the 5% can however, be organised through the bank loan or out of your pocket.

This goes towards the deposit of what you already must pay, as no bank will cover 100% of the build. Alternatively, this can be done through the equity value of your land, if you have any.

As far as I’m aware, all volume builders are the same in regards to the 5% deposit.

In my situation, last week the 5% was paid and the build has already commenced.

Good luck with it.

JG King Homes
JG King HomesJG King Homes

Hi Todd,

I hope Hercog's response has helped you understand the process.

If you require further clarification, we would be happy to have someone contact you.
You can send your details to [email protected] and we'll be in touch.

Kind Regards,
JG King Homes

Todd C.
Todd C.

Do you pay that out of your own pocket or does your bank pay for it

Tania

Taniaasked

JG King Homes

If my homeloan is denied do l lose my deposit with jgkings

1 answer
JG King Homes
JG King HomesJG King Homes

Hi Tania,
Unfortunately this is not a yes or no answer, as many different circumstances are usually involved.
If you would like to discuss this, please call one of our offices or sales consultants and we will happy to talk this through with you.

Kind Regards,
JG King Homes

Mannie

Mannieasked

JG King Homes

Dear JG king, reading through all these reviews its absolutely shocking. I have completed my quote and ready to take the final step in paying the deposit etc but having second thoughts. To start of with all complaints seems to be be similar that is lack of communication from your team. Secondly the heart breaking story of the single mum with kids that you are ignoring, extremely inhumane, thirdly all reviews are pretty fresh, fourthly you have just 416 reviews and several of them are shocking. It appears you need a whole new business restructure if you want to survive in this competitive industry. Thats means a new business modelling, retraining staff, getting rid of dead wood in the business . A strong positive cultures with a mindset for growth, customer experience and second to none customer service . Unless I hear from someone senior in the JG King team I plan not to go further with my proposed build. My number is 0408916386. Call me if you still want my business. Cheers and hope you improve for your own survival . Cheers Naidoo

7 answers
Mannie
Mannie

Is there anyone from JG king do bother to challenge ? Or find some solutions ?

Garry
Garry

hi mannie dont expect them to have a clean out as the rot starts from the head of the company they are all the same. we also built a house with them and they are the worst company i have ever had the mispleasure of dealing with and nearly all the good feed back are for pre contruction and the fools being payed to leave it will regret it and get what they deserve soon enough as they to will be supplied a nightmare in communication and constant dodgy work.

Mannie
Mannie

Thanks Garry.
I have actually planned on starting a seminar for all new home buyers where I will be illustrating just to mention a few ; on what to look for, how to read drawings, what questions to ask, how to ensure you have all the tools, confidence and information before the final step . Its typically a pre- education to new starters... cheers

Get an answer from our members and JG King Homes representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.