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Corey
- 3 reviews
- Verified customer
Overpriced and dishonest business practices
We had a blocked toilet and called Jims Plumbing to attend and give us a quotation but ultimately unblock the toilet. Expecting the quotation to be $100-$200 (which is what we paid the last time it became blocked) we asked them to attend. The technician arrived and advised that to unblock the toilet would cost $999. We told him that was a crazy price and not to proceed. They then demanded a call out fee of $132 which was reluctantly paid. Another plumber attended later that day and unblocked the toilet for $150. Do not use Jims Plumbing!
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AnneBrisbane
- 2 reviews
- Verified customer
Overpriced
Paid over $600 to get a leaking garden tap replaced. I advised [name removed] I thought the price was ridiculous, but he assured me this was the 'normal' price. He also quoted a further $1,267 (plus call-out fee if not done immediately) to replace 2 more taps in the laundry and bbq area. Needless to say I did not take him up on that offer.
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RajSouth East Queensland, QLD
- 2 reviews
- Verified customer
Plumbing work Sinnamon Park by Rhys
Rhys did such a fantastic job, we would highly recommend him to friends and neighbours.
he was so friendly and explained all the details of the job and provided the quote before starting job .
1 comment
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NatASouth East Queensland, QLD
- Verified customer
Replace storm water pipes
Prompt and friendly service. Price that was quoted was the price we ended up paying. Left job site neat and tidy at the end, considering the front yard was dug up in 2 places.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your fantastic review. We find our prices are comparable and fixed and up front pricing gives our customers peace of mind as they know exactly what the job is going to cost them ... Read more
prior to the work commencing. Kind Regards, Jim's Plumbing. 764578Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Total rip off
Called Jim’s plumbing on a Saturday morning to fix hot water system and was made aware of the call out of $120 plus gst which is fine however the plumber comes round on the same day was here for less the 10mins failed to properly establish the problem and then gives a ridiculously high (nearly 3 times what it should cost) quote for a new tank. For this reason I would not and will not ever use their services again
1 comment
Customer Service M.Jim’s Plumbing
We agreed that your current type of hot water heater did not meet your needs and gave you a quote for a far superior system with a 12 year warranty and would never run out of hot water and had a 6 sta... Read more
r energy rating. this type of system required gas piping to be increased and the existing hot and cold pipe work altered to suit. It also required an outside power point to run this unit obviously to change this system over cannot be compared with the other quote of just replacing a 3 star energy rated storage system. We feel that the quote we supplied is a fair price for the work that was to be undertaken. Kind Regard, Jim's PlumbingSimilar opinion? Write a review on ieatwords.com.au!
HilarySouth East Queensland, QLD
- Verified customer
Excellent friendly same day service
Job Number 763589 Jake completed the job in an efficient and very friendly manner. We were very happy with the service as we had hot water restored before the long weekend. Great service.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. We pride ourselves on the knowledge and expertise our technicians have on Hot Water systems and our technicians are extremely proactive to ensure long terms soluti... Read more
ons are provided. Kind Regards, Jim's Plumbing. 763589Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
763257
Had a very professional and pleasant experience with jake who managed to solve our hot water problem in a short period of time. Also provided a detailed quote for our drain issues. Very well mannered young man
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a trademark of ours at Jim's Plumbing. All our vans are fully stocked with the most common parts to ensure we... Read more
are able to resolve your issues quickly and efficiently. Kind Regards, Jim's Plumbing.Similar opinion? Write a review on ieatwords.com.au!
Katie A.South East Queensland, QLD
- Verified customer
762818
We found ourselves in an emergency on a Sunday, unable to use toilet or shower. Jake was prompt, friendly and professional and has fixed our blocked drains - we can use the toilet and shower again - much appreciated, Jake!!
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. We pride ourselves on having one of the largest fleets of emergency plumbers in Australia and have the ability to attend to your call right away. We are so please... Read more
d we were able to rectify your plumbing issue promptly and efficiently. Kind Regards, Jim's Plumbing - 762818Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
New hot water system.
Rhys was very piolite.hus work ethics was excellent. Iwill recommend him to my friends for plumbing work. He explained all the details re fixing and buying a new heater clearly so i could understand the process. Job 760065.
1 comment
Customer Service M.Jim’s Plumbing
A big thank you for this great review, Hot water system repairs and replacement are a specialty of ours at Jim’s Plumbing and we are pleased to know that you are happy with the service we provided.
Kind Regards, Jim's Plumbing
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Tony
- 2 reviews
- Verified customer
What a rip off! Disgraceful!
I phoned Jim’s Plumping today to get a toilet cistern inlet valve fixed or replaced as it was leaking. I was told on the phone that there was a call out fee of $90 + $42/15 mins for labour. I accepted, thinking there would be added cost for parts, including a bit for mark-up. When Jim’s plumber showed up checked my toilet and within 5-10 seconds identified the problem and said he had to charge a fixed price to fix the toilet. What!? I wasn’t told this on the phone! The plumber said the cost would be $517.00!
Needless to say, I flat out refuse...Read more
d to go ahead with the work. I said to the plumber, that price was outrages since I could buy a new toilet for that amount! Having to pay $132.00 for the privilege of him to show up to tell me about the fixed price cost was a kick in the stomach. How about telling customers this upfront on the phone! It is disingenuous at best and flat out deception and price gouging at worst. The ACCC should look into this @acccgovau I went to Bunnings and purchased a new inlet valve for $19.95 and it took me 5 mins to install it. Jim’s Plumbing should be ashamed of themselves! By the way you can buy a new cistern for $79 and a toilet for $146 at Bunnings. How does Jim’s Plumbing justify their prices? That's right... they can’t. I recommend people look elsewhere or try fixing their toilet themselves - if you stuff it up it will cost you less to replace the whole lot then get a part fixed.4 comments
Update: correction $73 call out fee + $47/ 15mins + GST = $132.00
Customer Service M.Jim’s Plumbing
Tony,
It is difficult for us to compete when you are comparing us to doing the work yourself once we have given you advice on what needed to be done.... Read more
Especially as you should check if it is legal for yourself to carry out this work. You have replaced 1 component of this toilet form Bunnings, however as we discussed it would be advisable to replace the other rubbers and parts so that your toilet is serviced fully and you are not having to repair another part next week and another the week after, obviously costing time and money. The parts we quoted for are not from Bunnings and as you can appreciate, there are different qualities of materials from different manufacturers and this is why we try to get in genuine manufactured parts. You were advised of our costs over the phone, so it is surprising that you have taken the time to write a review, especially as all that has been done here is that you have paid for us to give you advice on what needed to be done. Kind Regards, Jims PlumbingThanks for your response. I am a little surprised with this response from Jim’s Plumbing as I spoke to a customer service person who confirmed my experience and said they would refund my $132 as I was... Read more
not informed over the fixed price costing. I am still waiting for that refund and once received I was going to update my review. That aside, firstly I am not competing. I have been fortunate to survive my first year owning and operating a small consultancy business. I thought I would pay it forward by getting a plumber to this rather rudimentary repair or replacement of the inlet valve and, no it is not illegal to do it yourself. Secondly, as I have said I was not told about the fix priced component only the call out fee and labour/15 min. You can check your own phone recordings. Thirdly, unless the plastic component is lined with gold, charging 2591 times higher than the cost of the part I purchased at Bunnings is extravagant even if you charge a full hour of work+ call out = $261. Fourthly, I told you what was required to be done on the phone- again check your phone recordings. It is not rocket science. Lastly, it is up to Jim’s plumbing to charge what they want, the issue here is that I was not give the right information on the phone call in relation to the fixed price to make an informed decision. It is not too much to just own the problem, apologise, offer rectification of the issue and move on.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
758173
Had jake from Jim’s plumbing come and install a new gas cook top, he was fast and polite did his work without any fuss highly recommend Jim’s services if they’re all as happy as jake
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Beverly PinkhamSouth East Queensland, QLD
- Verified customer
Great Service
Chad from Jim’s Plumbing, attended my North Side Job, 758322. Great work, on time and easy install of my storm water drain!! Would recommend to anyone in the Carseldine area!
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- Verified customer
Plumbing service
Chad from Jim’s plumbing was more than happy to come out to Mount Gravatt East at 7pm to help get a new hot water system installed. Very quickly done and efficient
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- Verified customer
Great jake
Job 757699 jake was punctual and efficient got the job done and here within the hour which was appreciated. Explained things and fixed the issue promptly. Fixed a blocked toilet
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GarrySouth East Queensland, QLD
- Verified customer
New Gas Hot Water
Rhys arrived on time, explained what he needed, walked me through the Certegy/Humm process & got walk. Rhys was very courteous & polite, I thoroughly recommend Rhys & Jim’s Plumbing. I recommend to do the Certegy/Humm Pay application prior to make the job easier.
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- Verified customer
Fantastic service, on time, upfront quote so you know the cost.
Chad arrived on time (job no. 757372) very polite, explained what the problem was & options. Cleaned up after the job. Very thorough & provides a great service to the local Redlands area.
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david l.South East Queensland, QLD
- Verified customer
Charge you arms and legs and do nothing- Do not use them!
Hot water system didn't work and call them for repair and didn't realise they are charging $59 per 15 MINS ! The guys comes and check the board on the water tank and saying it's electrical fault and need electrician. Paid for outcall $110 + $118 + GST altogether $250.80 for doing nothing.... hot water system still not working. What a rip off.
1 comment
Customer Service M.Jim’s Plumbing
David,
I am disappointed that you think our service is a rip off, especially since advising our rates before attending, We then analysed your hot water heater which was not actually a plumbing job and... Read more
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Blake B.South East Queensland, QLD
- Verified customer
Prompt same day repair
Jake was polite and straight to the task. Hot water pipe was promptly fixed same day as my call. I'm happy with the repair. Would recommend to others for plumbing solutions.
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Amanda
- 2 reviews
- Verified customer
Brilliant prompt, efficient, friendly service.
Jake arrived promptly on a Sunday to attend to my broken hot water system. He was able to organise a replacement system Monday morning which was installed efficiently by Rhys. Both Jake and Rhys were professional and friendly - a credit to their organisation. I have no hesitation in recommending them to others.
Great service- will definitely use again.
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- Verified customer
Quick efficient service
Chad was very efficient and was out fixing my leaking tap within the hour. Would recommend for your plumbing needs around Logan, Springwood and surrounding areas. Will definitely use again.
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Customer Service M.Jim’s Plumbing
Thank you for sharing your great experience. Providing a fixed price prior to commencing the work gives our customers complete peace of mind as they know exactly how much the job is going to cost them... Read more
without the nasty surprises. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Jim's Plumbing