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Reviews

(416)
(18)
(2)
(6)
(51)
  • Customer Service
    4.3 (59)
  • Timeliness
    4.6 (53)
  • Job Satisfaction
    4.4 (48)
  • Rates and Fees
    3.9 (52)

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Sean

SeanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Absolute rip off and the worst customer service

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Ulysses V.

Ulysses V.Greater Melbourne (Metropolitan), VIC

  • Verified customer

All Good

published

Had a few plumbing issues and called Jim's Plumbing they arrived fairly quickly. Very please about the follow up phone call to make sure that i was happy with the service.

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Ana and Chris

Ana and ChrisGreater Melbourne (Metropolitan), VIC

  • Verified customer

Job number 782564 evap cooler

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Amazing service Nathan was very knowledgeable and helpful. Called on Thursday for my unit to get fixed and he came out on the Friday. Wish all services are this easy to deal with. Will definitely ask for him again if we have any issues again.

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Kerrie

Kerrie

  • 2 reviews
  • Verified customer

782588 Hot Water Service

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Nathan attended today as my hot water service wasn’t working. He was prompt, friendly and polite. Nathan gave me different options as to what he could do to help without being pushy.

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Hanum

HanumGreater Melbourne (Metropolitan), VIC

  • Verified customer

Two burst water leaks!

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Luke Stephens was very detailed and tidy with his work. Very friendly and happy to explain with all the problems. I would certainly want him back with our plumbing matters.

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Linda

LindaGreater Melbourne (Metropolitan), VIC

  • Verified customer

782156 new gas appliances and gas leak fix

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Nathan was very professional and polite. He arrived on time and fully prepared to complete the job in the day. He discussed a range of solutions to my range of jobs (big and small). He listened to my concerns and fixed the issue I had with a gas leak right away and then arranged for replacement of my very old gas appliances and had that completed in the same day! I was very happy.

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Shar

SharGreater Melbourne (Outer), VIC

  • Verified customer

782049 new hot water system

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Replaced hot water system, due to age and repeated breakdowns of our old system. Nathan recommend a new system that best suited our requirements. Gave advice about the payment plan on offer.

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Patricia

PatriciaDandenong

  • 2 reviews
  • Verified customer

781676 Water burst

published

Great service and so helpful with a payment plan. Nathan has been a Great help in every way. Will be back for mor service. Pleasure to have used your services

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deTux

deTux

  • 2 reviews
  • Verified customer

Good service from a plumber who knows his trade!!

published

We had an issue with the water flow after the pressure valve was installed at our residence. Nathan was able to diagnose the issue immediately and fix it. He also took the time to explain the issue to us novices. I would highly recommend his professional service.

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  • Verified customer

781775 toilet replacement

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Louise
Louise

I don’t see where the feedback shows positive experience!!


steve

steveGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

way too expensive

published

Got them out to unblock a toilet, usually i get charged between 250-350 to fix, they charged over $600 to do same job? will not be going through them again.

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Leigh

Leigh

  • 2 reviews
  • Verified customer

Very knowledgeable and friendly plumber

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We had a plumbing emergency on a Saturday night-- sewerage had backed up and overflowing down our driveway and yard. (the smell... Omg).
Peter from Jims rolled in and put us at ease instantly, very friendly and confident of his diagnosis.
His diagnosis was accurate, which led to a speedy repair. All the while explaining the way our pipes operate and plumbing 101.
Was a wonderful experience, very upfront and transparent with everything.
Thanks for your time, Peter.

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Paul

PaulGreater Melbourne (Outer), VIC

  • Verified customer

Broken pipe fixed . Great service. Really good job.

published

I was expecting a quote. On the same got all jobs done. That was great. Would have Jim’s plumbers back again. That how happy I was with the job that was done.
778027

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Gonul

GonulGreater Melbourne (Outer), VIC

  • Verified customer

Puncture on gas pipe

published

772213
Jayden Kemp the plumber on site fixed my punctured gas pipe which was a massive stress relief on my behalf.
He was professional, informative and very helpful.
A big thank you.

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Jane

JaneGreater Melbourne (Metropolitan), VIC

  • Verified customer

Tried to rip me off

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Dennis Collard

Dennis CollardRichmond-Tweed, NSW

  • Verified customer

Efficient and polite friendly service

published

Cory took time to explain options for the work requested and went through the process thoroughly and provided patient understanding. Would highly recommend his service. Turned up on time and didn't leave until I was completely satisfied.

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colmmacg

colmmacg

  • 2 reviews
  • Verified customer

Quoted $6k For A Gas Leak After Charging $500 Just To Turn Up

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Stay clear. Complete rip off! I will never use this company for anything after this experience. Jim's Plumbing quoted me $6k to get a gas leak fixed and I got somebody else to do it - complete with Certificate of Compliance (just in case anybody's wondering) from Local Pro for $2k. Jim's Plumbing also tell you it's a fixed fee of $120 for a call out, which is fine. I agreed to that over the phone. But then when they get there, they then tell you it's another $330 just to do an inspection or they can't do any work! Basically, they sent me an invoice for $500 just to have the guy turn up and give me a quote for $6k. I was absolutely furious. I declined their quote and told them it would all be going in their social media review.

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Jim’s Plumbing
Customer Service M.Jim’s Plumbing
colmmacg
colmmacg

Nah, the other guy replaced THE WHOLE THING, not just part of it. Like I said, total rip off.


pugsly667

pugsly667Greater Melbourne (Outer), VIC

  • 5 reviews
  • Verified customer

Money for jam - tried to rip me off blind.

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pugsly667
pugsly667

What number would you like me to contact you on? The replacement I had put in was exactly the same water heater that your representative quoted on, and the price was more than $1200 less.

pugsly667
pugsly667

Andy

AndyGreater Melbourne (Outer), VIC

  • Verified customer

What a great service

published

Invoice number 770629
The plumber arrived on time but I already had the job under control The young Plummer was well mannered & respectful would I recommend this service YES thank you for attending

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Andy
Andy

Thanks Peter

Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Thank you for sharing your positive experience. Our dedicated team of technicians are always on hand to ensure you receive a prompt and reliable service every time. Kind Regards, Jim's Plumbing 770629


David

DavidGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Very Helpful!

published

Gave Jim's Plumbing a call and the nice lady that answered my call was able to arrange someone to come to my place after hours, and Peter came to my place. He was very helpful, informative and are upfront about all the things I need to know for my bathroom plumbing after assessing my bathroom for a bit.

Thanks again, Peter!

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