Read also:
dun and bradstreet australia text message aldi easy home vacuum cleaner kogan agora 32 smart tv review aldi milk frother not heating sunbeam torino coffee machine and grinder reviewJim's Plumbing VIC
Reviewer Photos & Videos
SeanGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Absolute rip off and the worst customer service
The gas hot water system had an issue with the pilot light on Monday 26th Jan 2020. Jim’s Plumbing came out promptly the following morning 27th and advised that given the age of the unit best to replace it at a cost of $2998. Given my work situation and the need for hot water agreed to replace it with them. It was all fitted and going by 11:00 am. Given the price paid for the new unit which was virtually double the cost compared to others. Then had to ring Jim’s the following day for the Compliance Certificate was told that the accounts departm...Read more
ent would send it. Had to call them on 28th Friday, 3rd Monday and finally on the 5th Wednesday when I rang them I got it. Most annoying considering this is a mandatory requirement for all works done by trades people. I say the price is rip off for two reasons firstly it’s the obvious costs but more the customer service which is absolutely shabby.
Similar opinion? Write a review on ieatwords.com.au!
Ulysses V.Greater Melbourne (Metropolitan), VIC
- Verified customer
All Good
Had a few plumbing issues and called Jim's Plumbing they arrived fairly quickly. Very please about the follow up phone call to make sure that i was happy with the service.
Similar opinion? Write a review on ieatwords.com.au!
Ana and ChrisGreater Melbourne (Metropolitan), VIC
- Verified customer
Job number 782564 evap cooler
Amazing service Nathan was very knowledgeable and helpful. Called on Thursday for my unit to get fixed and he came out on the Friday. Wish all services are this easy to deal with. Will definitely ask for him again if we have any issues again.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Kerrie
- 2 reviews
- Verified customer
782588 Hot Water Service
Nathan attended today as my hot water service wasn’t working. He was prompt, friendly and polite. Nathan gave me different options as to what he could do to help without being pushy.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your fantastic review. Attending to your plumbing needs promptly is made easy as we have one of the largest fleets of emergency plumbers in Australia and have the ability to resp... Read more
ond to the majority of calls within the hour. Professionalism is all part of the service at Jim's Plumbing allowing our Customers to make informed decisions that suit their needs. Kind Regards, Jim's Plumbing 782588Similar opinion? Write a review on ieatwords.com.au!
HanumGreater Melbourne (Metropolitan), VIC
- Verified customer
Two burst water leaks!
Luke Stephens was very detailed and tidy with his work. Very friendly and happy to explain with all the problems. I would certainly want him back with our plumbing matters.
1 comment
Customer Service M.Jim’s Plumbing
Thank you, we are pleased to know you are happy with the service we provided. Customer satisfaction is a high priority for us at Jim's Plumbing and we strive to attend to all our Customer's needs prom... Read more
ptly. Professional service and customer satisfaction keeps our customers returning time and time again for all their plumbing needs. Kind Regards, Jim's Plumbing 782309Similar opinion? Write a review on ieatwords.com.au!
LindaGreater Melbourne (Metropolitan), VIC
- Verified customer
782156 new gas appliances and gas leak fix
Nathan was very professional and polite. He arrived on time and fully prepared to complete the job in the day. He discussed a range of solutions to my range of jobs (big and small). He listened to my concerns and fixed the issue I had with a gas leak right away and then arranged for replacement of my very old gas appliances and had that completed in the same day! I was very happy.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. . At Jim's Plumbing, we believe in providing exceptional service and advice from ... Read more
beginning to end at every job we attend to ensure our Customers’ needs are met. Kind Regards, Jim's Plumbing 782156Similar opinion? Write a review on ieatwords.com.au!
SharGreater Melbourne (Outer), VIC
- Verified customer
782049 new hot water system
Replaced hot water system, due to age and repeated breakdowns of our old system. Nathan recommend a new system that best suited our requirements. Gave advice about the payment plan on offer.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jim's Plumbing 782049Similar opinion? Write a review on ieatwords.com.au!
PatriciaDandenong
- 2 reviews
- Verified customer
781676 Water burst
Great service and so helpful with a payment plan. Nathan has been a Great help in every way. Will be back for mor service. Pleasure to have used your services
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. Our Customers love our up-front Fixed Price quoting as there are no surprises ... Read more
and you know exactly how much the job is going to cost you. Kind Regards, 781676Similar opinion? Write a review on ieatwords.com.au!
deTux
- 2 reviews
- Verified customer
Good service from a plumber who knows his trade!!
We had an issue with the water flow after the pressure valve was installed at our residence. Nathan was able to diagnose the issue immediately and fix it. He also took the time to explain the issue to us novices. I would highly recommend his professional service.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Jim's Plumbing and our dedicated team of technicians are always on hand to ensure you ... Read more
receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Jim's PlumbingSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
781775 toilet replacement
Not happy with Nathan. I have since found out I have been over charged by quiet a few hundred dollars. I was charged $1590 for replacement of a ceramic toilet...Not to mention that my callout was to fix a toilet that wasn’t flushing. Was told the whole toilet needed replacing. . I asked why and was told that it’s not worth fixing and cheapest and only option was to get a whole new toilet. I felt that this option was my only choice and because it was a long weekend and I had tried to call a couple of other plumbers that didn’t answer my only ...Read more
option was to sign up with Jims. It’s really disappointing to know that there are people like Nathan out there taking advantage of people that don’t have a knowledge of plumbing. It’s Worrying to think what he would say elderly people or females living on their own to get a sale so he can reap the rewards. In addition,I was then advised that my hot water service system needed replacing. I didn’t even called the plumber for my hot water service. Nathan went ahead and quoted me $7000 to replace hot water and toilet. When I picked myself up from the floor from the Shock I told Nathan I couldn’t afford that expense. Nathan tried to convince me to get interest free but luckily I didn’t sign up for that. I have since found out $7k is robbery and I’m glad I didn’t go ahead with replacing a hot water service that is still in great working order. I have found a review on the review page where a person got quoted $4490 for a continuous flow hot water system. Nathan quoted me $7000 for a continuous flow and a toilet replacement. So I was going to be ripped off even more because if you add $4490 from the quote I saw in this feedback page and $1590 that I was quoted to replace the toilet that would add up to $6080!!! Yes, I did go ahead and get toilet as unfortunately, with the long weekend Jim’s were the only ones I could get in touch with. Mind you after installation a third plumber had to revisit due to leaking toilet. Nathan was friendly but obviously he’s trained in sales. He wanted me to pay before the job was done but luckily I didn’t and asked me to write a review about him while he was watching me over my shoulder. My initial review was complementary to Nathan however I have since gone in and edited this review as I have had plenty Of time to think about the initial service, speaking with others including plumbers about the situation, the pricing robbery and the poor service from Jim’s.....I’ve called them several times asking for my paid itemized invoice and certificate of compliance, and I’m still waiting for it. When I paid I was told I’d get the receipt emailed within 30 minutes and it’s been five days and still nothing. Hope I never have to use them ever again as I know I’ll be made to be the fool and get ripped off financially. They’ve made a fool of me but lesson learnt. I’m taking matter further.1 comment
I don’t see where the feedback shows positive experience!!
Similar opinion? Write a review on ieatwords.com.au!
steveGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
way too expensive
Got them out to unblock a toilet, usually i get charged between 250-350 to fix, they charged over $600 to do same job? will not be going through them again.
Similar opinion? Write a review on ieatwords.com.au!
Leigh
- 2 reviews
- Verified customer
Very knowledgeable and friendly plumber
We had a plumbing emergency on a Saturday night-- sewerage had backed up and overflowing down our driveway and yard. (the smell... Omg).
Peter from Jims rolled in and put us at ease instantly, very friendly and confident of his diagnosis.
His diagnosis was accurate, which led to a speedy repair. All the while explaining the way our pipes operate and plumbing 101.
Was a wonderful experience, very upfront and transparent with everything.
Thanks for your time, Peter.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. All our vans are satellite tracked giving us the ability to have the closest plumber respond to your call quickly. We are renowned for our professional service, ad... Read more
vice and superior workmanship at Jim's Plumbing. Explaining the process being undertaken gives our Customers peace of mind. Kind Regards, Jim's PlumbingSimilar opinion? Write a review on ieatwords.com.au!
PaulGreater Melbourne (Outer), VIC
- Verified customer
Broken pipe fixed . Great service. Really good job.
I was expecting a quote. On the same got all jobs done. That was great. Would have Jim’s plumbers back again. That how happy I was with the job that was done.
778027
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers’ needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jim's Plumbing 778027Similar opinion? Write a review on ieatwords.com.au!
GonulGreater Melbourne (Outer), VIC
- Verified customer
Puncture on gas pipe
772213
Jayden Kemp the plumber on site fixed my punctured gas pipe which was a massive stress relief on my behalf.
He was professional, informative and very helpful.
A big thank you.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on in all aspects of the trade and our technicians are extremely proactive ... Read more
to ensure long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and helpful is all part of our service. Kind Regards Jim's Plumbing 772213Similar opinion? Write a review on ieatwords.com.au!
JaneGreater Melbourne (Metropolitan), VIC
- Verified customer
Tried to rip me off
I contacted Jim's Plumbing to get a quote to repair our toilet which wasn't flushing. Couldn't have been easier to set up, very friendly service. Once the plumber arrived, he told me that it was very hard to get parts for our toilet (could take 4 days - which isn't even a long time in my eyes!) and to repair it would cost me $990. He recommended a new toilet be installed to avoid "seeing my face back here again and again" - implying a repair would just be a quick fix. A new toilet installed was going to be $1650.
None of this sounded okay to m...Read more
1 comment
Customer Service M.Jim’s Plumbing
Jane, the existing toilet you had was only available from one supplier as they import them into the country themselves. This creates issues in repairs as the majority of plumbers are not carrying part... Read more
s to repair and are often having to order them in. We have quoted to completely overhaul your existing Reece toilet so that each perishable part is new and provided a second option to put a new toilet in with a brand such as Caroma, where parts are readily available, no matter what plumber you are using. The problem you will encounter is that you have had only one part of the toilet replaced, while we strongly recommended while the technician was there that the remaining parts should also be done. We stand by our recommendations and have been operating successfully for 15 years and have been repairing or replacing toilets successfully. Thanking you Jim's Plumbing.Similar opinion? Write a review on ieatwords.com.au!
Dennis CollardRichmond-Tweed, NSW
- Verified customer
Efficient and polite friendly service
Cory took time to explain options for the work requested and went through the process thoroughly and provided patient understanding. Would highly recommend his service. Turned up on time and didn't leave until I was completely satisfied.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our team have in all aspects of the trade and our technicians are extremely proactive to ensu... Read more
re long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards, Jim's Plumbing. 773717Similar opinion? Write a review on ieatwords.com.au!
colmmacg
- 2 reviews
- Verified customer
Quoted $6k For A Gas Leak After Charging $500 Just To Turn Up
Stay clear. Complete rip off! I will never use this company for anything after this experience. Jim's Plumbing quoted me $6k to get a gas leak fixed and I got somebody else to do it - complete with Certificate of Compliance (just in case anybody's wondering) from Local Pro for $2k. Jim's Plumbing also tell you it's a fixed fee of $120 for a call out, which is fine. I agreed to that over the phone. But then when they get there, they then tell you it's another $330 just to do an inspection or they can't do any work! Basically, they sent me an invoice for $500 just to have the guy turn up and give me a quote for $6k. I was absolutely furious. I declined their quote and told them it would all be going in their social media review.
2 comments
Customer Service M.Jim’s Plumbing
Thank you for your review however, it is totally incorrect that we charge $500.00 to turn up. We appreciate the opportunity to give you a quote which you did not accept and have used some other plumbi... Read more
ng company. Your old gas service was leaking and we have quoted to complete the service, not in plastic but copper, which will result in it lasting almost a life time. The other difference is we have not quoted to replace just part of your service and you will find that this is in a similar condition to what the contractor part replaced for you. Kind Regards, Jim’s Plumbing.Nah, the other guy replaced THE WHOLE THING, not just part of it. Like I said, total rip off.
Similar opinion? Write a review on ieatwords.com.au!
pugsly667Greater Melbourne (Outer), VIC
- 5 reviews
- Verified customer
Money for jam - tried to rip me off blind.
After our hot water service failed we contacted Jims to have someone take a look at it. A friendly bloke arrived and did little more than glance at the HWS before declaring it needing replacing. Luckily we'd done some homework before the guy had arrived and had armed ourselves with indicatives prices for supply and fit a HWS.
This guy quoted well over twice the going price to suppy and install! North of $3,000 for a Aquamax G340SS gas storage system. Nothing special about the install.
Two suggestions when using Jims - make sure you have an i...Read more
dea of what a reasonable price is before you call them, and ask for a quote to replace (just in case) before you book them. The first suggestion might save you thousands, the second suggestion (when coupled with the first) might save you hours (of waiting for someone to turn up). To rub salt into the wound, I still had to pay the $132 call out fee.3 comments
Customer Service M.Jim’s Plumbing
As obviously the name Pugsly does not match with any of our records, please feel free to contact our office to discuss further. We are definitely price competitive in our pricing for replacement of ho... Read more
t water heaters and this is why we have been successful for over 15 years in the hot water market, serving customers throughout Australia. All our prices are documented within our iPads so our technicians are able to give an exact fixed price every time and will not vary from customer to customer. There are many types of hot water systems available on the market that vary from a 4 star energy rating up to 6 plus stars with warranties from 6 to 12 years, so it is important that customers are comparing apples with apples as often what a customer has existing may not be the best option of hot water heater for their house hold. Again thank you for you feedback. Kind Regards, Jim’s Plumbing.What number would you like me to contact you on? The replacement I had put in was exactly the same water heater that your representative quoted on, and the price was more than $1200 less.
I spoke with Jim's. They obviously didn't like the negative review and were concerned about the hot water service volume I'd mentioned it the review. I said I would update the review with the HWS mode... Read more
l and I have. To provide further clarification. I had exactly the same model Hot Water Service (Aquamax G340SS) supplied and fitted for $1645.Similar opinion? Write a review on ieatwords.com.au!
AndyGreater Melbourne (Outer), VIC
- Verified customer
What a great service
Invoice number 770629
The plumber arrived on time but I already had the job under control The young Plummer was well mannered & respectful would I recommend this service YES thank you for attending
2 comments
Thanks Peter
Customer Service M.Jim’s Plumbing
Thank you for sharing your positive experience. Our dedicated team of technicians are always on hand to ensure you receive a prompt and reliable service every time. Kind Regards, Jim's Plumbing 770629
Similar opinion? Write a review on ieatwords.com.au!
DavidGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Very Helpful!
Gave Jim's Plumbing a call and the nice lady that answered my call was able to arrange someone to come to my place after hours, and Peter came to my place. He was very helpful, informative and are upfront about all the things I need to know for my bathroom plumbing after assessing my bathroom for a bit.
Thanks again, Peter!
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Jim's Plumbing and our dedicated team of technicians are always on hand to ensure you ... Read more
receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Jim's Plumbing 770446Similar opinion? Write a review on ieatwords.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions about Jim's Plumbing VIC but you can read 8 questions about Jim’s Plumbing.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Customer Service M.Jim’s Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Jim's Plumbing. Our technicians' knowledge and exp... Read more
ertise enable us to be a leader in our field and we pride ourselves on the high quality work our technicians deliver to our Customers. Kind Regards, Jim's Plumbing 782564