Needed to contact customer service as I wanted to purchase a pair of shoes online. The staff members couldn’t be more helpful, they went above and beyond. Extremely happy with the service.

I recently bought 2 pairs of podiatrist recommended shoes. Wasted my money as it caused me pain. So, I hopped onto Jo Mercer online. I don't know why I didn't do this sooner. The sale meant that I bought 2 pairs of shoes for the price of one.
The are so comfy for someone who works on her feet for the day. Thank you for saving my feet!

Used to love Jo Mercer but have found my most recent purchases to be uncomfortable and poorly constructed. Furthermore their customer service, online, is dreadful! Not helpful or understanding at all.

I have a few pairs of Jo Mercer shoes and they are good quality & I like their style range. They don't however offer refunds on sale items and they have quite a complex refund policy when it comes to their special sales. Be very careful to check their returns/exchanges policy before you buy!

I absolutely love these shoes - they're the only brand I buy now. They're high-quality, super stylish (I always get compliments on my shoes from them), and all of their styles (heels, boots, sandals, high wedges) are very comfortable after 2-3 wears as the soft leather gets worn in.

I had an issue where a strap on a pair of wedge sandals snapped after only 8-10 wears. I contacted their customer support team via email - they responded within 24-hours and shipped me a replacement pair without any issue or nonsense. Such a level of customer service is so hard to find these days! The situation has made me even more loyal to the brand.

This is my second review of Jo Mercer. I have worked in car sales for 18months now and would have gone through a pair of shoes each 4-5 months (constantly walking around car yards wears office type shoes out quickly) but I can’t fault the quality of these shoes! Plus the shipping is always amazingly fast!! I live in rural Victoria, purchased 2 x pairs of shoes on Thursday night & they had arrived on Monday morning!! Great store, fantastic shoes & the speediest delivery! Keep up the awesome work (:

Nice styles but quality is so horrible. Not only gave me blisters, it literally rubbed the skin off back of my feet even just 10 mins walking. So disappointing and waste of money.

Its hurt my toe gave me blister custom service can not help me because i worn them so sad for me I cant wear them more...they should find out any solution if someone physically hurts

Walked in to your QVB store today the store manager was on the phone outside the store for 20 minutes no staff on selling floor a team member came out from the back no eye contact no acknowledgement did not even ask if we needed help left the selling floor and went to the back room my sister and myself just walked out

Shopped at Harbourtown Outlet Adelaide. Shop assistant Frinee was pleasant, friendly and extremely helpful . Love my new shoes, will definitely return and hope to be served by Frinee again. Thankyou !

The sales assistants did not give the other pair of shoe to try on and was judgemental and rude. I had to wait a long time to even try the one shoe

Saw a display in the store - sale $99.95. Asked shop assistant if all on the signed table were were 99.95. I was told yes. Found a pair I liked and tried them on- assured again they were 99.95. Advised to have a look around because a second pair was 50% off. After trying on a number of shoes couldnt find anything I liked so decided just to take the boots. Go to pay and get told no actually they are 149.95- no offer to reduce them to the advertised price! I walked out not happy -such a waste of time.

Im surprised at all the bad reviews here. Most of my shoes are from Jo Mercer and have lasted me for years! The quality is great and had no issues returning even sale items.

Love the Doncaster store especially. Always great service.

The boots I own are going strong after 3 yrs of constant wear.

Thank you!

Great service at Highpoint store.
First stop for shopping for shoes.
Always look for Josephine in store as she knows what I need and very helpful.
Approaching me with a smile ..

Went into the highpoint store on Sunday the 16th of June, one staff member was looking after two customers at once and managed to help me in between! Had some great informative help from Josephine and after having her reassure me on company policy I was sold on a lovely pair of heels! Thank you, will definitely be returning next time

Great shoes, easy to order online and efficient service . Prompt delivery and have never needed to return an item. The shoes l have purchased have worn well and have looked great.