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114 questions from our users

Luis O.

Luis O.asked

HOTTAP

When my water heater will be in USA ?



1 answer
Joolca
JoolcaJoolca

Hi Luis,

For HOTTAP Essentials or HOTTAP Outing, they will be shipping out of Utah on May 18th 2020. For HOTTAP Nomad Kits, because they've been quite popular, they will be shipping on June 8th 2020.

Please email [email protected] if you have any questions about your order in specific and we'll be sure to help out!

Warm regards,
Chris



Barry

Barryasked

HOTTAP OUTING

Can l buy in a store or plumbing outlet

2 answers
Joolca
JoolcaJoolca

Hi Barry,

You can buy on our website or you can check out some of our retailers. Tent World will have stock of the HOTTAP Outing if that's the product you're after, you can give them a call beforehand to ensure they have stock at your location.

Hope this helps!
Chris



Barry
Barry

Thanks for your prompt reply

Ben P.

Ben P.asked

HOTTAP

Is Joolca still Trading ? I’ve been waiting almost a month for a reply on my 2nd faulty Hottap.

1 answer
Joolca
JoolcaJoolca

Hi Ben,

That doesn't sound right! Can you please email [email protected] and I'll look into what's happened. I'll need your email address or an order number to look you up in the system and from there I'll make sure to see what's going on.

Waiting to hear from you!

Thanks,
Chris

Doug R.

Doug R.asked

HOTTAP

Why is monitor not readinv ...new batteries have been installed ...water supply great ...water pump is fine but with gas on as
directions state still no monitor reading and no hot water

2 answers
Stephen B
Stephen B

Hi Doug you won't get a reading on the unit untill it actually fires up now I know this might sound like silly question but have you put the batteries in correct and made sure the battery holder has actually clicked into place if you have then I would give the staff at joolca a call or flick them an email. I have found they are very help full and quick to respond.
Cheers regards Stephen B

Joolca
JoolcaJoolca

Hey Doug,

Shoot us an email to [email protected] or call 1300 669 500 and we'll be happy to assist you :)

Thanks,
Chris

jeremy

jeremyasked

HOTTAP

why does it take so long to get a reply?
do you product test all you're units before selling?

2 answers
Stephen B
Stephen B

Hi Jeremy
When I've emailed joolca it usually only takes about 3 days or less, when I phone I get straight on to one of joolca's very help full staff best time to make contact is early in the day . Now if you have been trying over the festive season as i was, they had a shut down period but they made contact with in a day of resumeing work

Joolca
JoolcaJoolca

Hey Jeremy,

Sorry, we're a little backlogged at the moment so our reply times are a bit slower than normal. We're working on it as best we can. If you have emailed [email protected] then we will get back to you as soon as we can. If it is an urgent issue, you can email [email protected] and I will personally see if I can expedite something for you where possible.

Warm regards,
Chris

Mal C.

Mal C.asked

HOTTAP

Have Joolca changed shower heads in recently? I have had my original shower head replaced under warranty this year due to a leak and now the replacement shower head is leaking. Leak is directly from the shower rose while in the off position.

Mal....

1 answer
Joolca
JoolcaJoolca

Hi Mal,

Please contact us on 1300 669 500 or [email protected] and we'll hook you up to get this fixed for good :) We reopen on the 2nd of January - I hope this is ok!

Chris

Stephen B.

Stephen B.asked

HOTTAP

Hi my joolca hottap is quite sensitive to the slightest breeze. So far i have reversed the top vent covered the side slots to very little improvement i understand that there is an adjustment of the flame that can be done to remedy this problem if so i would be very keen to try it
Regards
Steve Burke

1 answer
Joolca
JoolcaJoolca

Hi Steve,

Please email us on [email protected] or call 1300 669 500 and we'll be happy to help you out. If you can give us a call tomorrow (Monday) as early as possible, as it's our last day before we close for the Christmas break (we're back on the 2nd of January - only taking a couple of days off in between the public holidays).

Thanks!
Chris

Chappy

Chappyasked

HOTTAP

Hi guys. Looking to mount my hot tap to the back of my trailer. Is the any flat wall mounting kits available?

1 answer
Joolca
JoolcaJoolca

Hi Chappy,

We plan on having wall mounting kits available in the future but at the moment we don't. If you reach out to us on 1300 669 500 or [email protected] we will be able to help you with some pointers/ideas.

Thanks,
Chris

Chappy

Chappyasked

HOTTAP

HI. Just wondering whether the Hot Tap is weather proof. i.e can I leave it on the back of the trailer when it's raining etc?

1 answer
Joolca
JoolcaJoolca

Hey Chappy,

Thanks for the question. The HOTTAP isn't weather proof, so leaving it on the back wouldn't be a good idea. You should take it down and pack it away when you're done using it. Happy to clarify in more detail, just give us a bell on 1300 669 500.

Thank you
Chris

Wade

Wadeasked

HOTTAP

Hi joolca I am having trouble with my joolca hot tap it lights up when I turn the water on stays hot for about 30 seconds then flame goes out is there adjustments or how can I fix it

1 answer
Joolca
JoolcaJoolca

Hi Wade!

Thanks so much for writing in. Could you please give us a call on 1300 669 500 or email [email protected]. We'll be able to help you out real quick with this :)

Thank you,
Chris

Lisa

Lisaasked

HOTTAP

1 month ago purchased a Joolca. Working fine until the heat was turned down, now it will not stay at a fixed heat. It heats up to max then goes to cold. Gas bottle replaced and batteries just to make sure it wasn't them. Could you please advise. Thank you

1 answer
Joolca
JoolcaJoolca

Hi Lisa,

Please call us on 1300 669 500 or email [email protected] and we'll be able to help you fix this quickly :)

Warm regards,
Chris

neil

neilasked

HOTTAP

hose leakes at handpiece,locking nut/knob is cracked, can it be replaced
Regards Neil

2 answers
Kara F.
Kara F.

Nothing leaking, no cracks brand new item

Joolca
JoolcaJoolca

Hi Neil/Kara, please call us on 1300 669 500 or email [email protected] and we'll fix you up, pronto!
- Chris

Neville M

Neville Masked

HOTTAP

We have a water supply from a tank. My question is: would it be suitable to connect the water supply to the hottap unit via a pressure pump that is run by a 240 volt electric motor that is powered by a generator.
Neville

2 answers
Bronwyn
Bronwyn

Hi Neville. We have the same situation, but were advised the pump may be too strong and blow out the Joolca system. We attached the pump to a garden tap, then attached the Joolca to the tap so we could have control of the water pressure. It works wonderfully!

Joolca
JoolcaJoolca

Thanks for answering Bronwyn!

George

Georgeasked

HOTTAP

I have a new Hottap and cannot get the water above 34C The burner fires up the temp dial is on max and water flow on minimum. The water from the tap was 23.2c being mid October. Ive seen videos of the unit reaching 48C and steam coming from the shower rose??
Any ideas?

3 answers
Joolca
JoolcaJoolca

Hi George,

There could be a few reasons for what's going on. Easiest way to fix would be a quick call to us on 1300 669 500 or email [email protected]. Looking forward to hearing from you!

Chris

George
George

Hi Chris
Thanks for the prompt reply. I received an email from Cameron one of your very helpful team members. He suggested I try a few things and send him a short video. Problem still there and he said send it back at their expense and well fix it or replace it even though its outside warranty.
Wow 5 stars for customer service.
What a great company to stand behind their products and made customer service their priority.
One very happy customer........
Many thanks
George

Joolca
JoolcaJoolca

Thanks George, so happy to hear you're happy. Making sure our customers are happy is our top priority, even if it means helping out when the warranty period is over. Have a great one, and thanks for supporting Joolca!

Chris

Nicole M.

Nicole M.asked

HOTTAP

Hi our unit shuts off at 30 degrees and water starts going cold

3 answers
Joolca
JoolcaJoolca

Hi Nicole,

That's definitely not right. Please give us a call on 1300 669 500 or email [email protected] and we'll be glad to help you out with this!

Warm regards,
Chris

Katie
Katie

Ours is doing this too. What was your outcome Nicole?

Joolca
JoolcaJoolca

Hey Katie,

Shutting off at 30C means something isn't right. It might mean there is something wrong with the HOTTAP but a problem like this sounds like a much simpler and easier fix in most cases. Give us a call on 1300 669 500 or email us on [email protected] and we'll be able to help you out with this real quick!

Thanks,
Chris

D. Buss

D. Bussasked

HOTTAP

Just purchased a week ago. The water is just like warm at most then goes cold then warm again. You can feel the heat at the top of the unit, but no hot water.
Regards
D Buss

No answers
John P

John Pasked

HOTTAP

Hi. When I turn the shower head off I have a slow drip. Do I need a replacement head.?? Thanks

No answers
Paul Taylor

Paul Taylorasked

HOTTAP

I have just purchased a new HOTTAP outing. The black handle is very flimsy. How do you wall mount the unit instead of using the handle, e.g. I would like to fix it to our camper.
Regards, Paul Taylor
[email protected]

No answers
Freya S.

Freya S.asked

HOTTAP

Hey there, I'm building a campervan and I'm wanting to install your Hot water system for the Sink/Shower. My question is- is the pump run on 12V power? Also, we are wanting to use the one system for our Kitchen Sink, but also make it so that it can be turned around and out the window to be used as an outdoor shower. I'm wondering if we can replace the Shower head with one of our choosing thats more suitable for both a fixed sink and also shower. Would this be a simple fix by attaching a new hose/sink head and taps of our choice? Thanks for your time.

No answers
Janine S

Janine Sasked

HOTTAP

How does Joolca go in frost or when temperatures are below 0 degrees? Does it need frost protection?

No answers
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