Reviewer Photos & Videos
The Greatest Travel Companion
I am very impressed with the shower. I have caravanned and camped since the early 60's with many combinations of rigs and I must admit that this is possibly the greatest. We have it set up to operate in an ensuite Annexe on a small van and it has operated and performed wonderfully. It's the wife's favourite piece of equipment.The product is simple to install and operate and appears to be well constructed. Couldn't recommend it better.
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MuzzaSouth East Queensland, QLD
Great Product, a must have for us.
What a great quality product, easy to put together straight out of the box, easy to use out camping and everyone was happy to have hot running water from showers to washing up, thanks guys great product. We have used this unit only a couple of times, once it ran for 3 people having showers straight after each other and worked perfectly, a small adjustment was needed at the start but then it just kept the temps perfect.
Purchased in June 2021.
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Chris CFar North Queensland, QLD
- 4 reviews
Quality and design features are excellent.
Very simple to set up, connect and use. Fills a much needed space in the camping market. Can't beat a hot shower and a cold beer at the end of the day when out bush in FNQ.
Purchased in March 2021 at Joolca.
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Stuart H.Central Queensland, QLD
Outstanding
The product arrived to great anticipation & when unpacked it was clear that its extremely well made, it was also very easy to install & an absolute joy to use outside whilst we are remodelling our bathroom! Im keeping it where it is so I can enjoy an outdoor hot shower in my backyard! Love it!
Purchased in May 2021.
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siouxCentral West, QLD
- 2 reviews
Excellent off-grid system
I live offgrid, so I bought this product so I can have a hot shower, without having to pay costly fees for a plumber to hook up a gas hot water system. I love it. It is perfect for my situation. The customer service these guys provide is absolutely brilliant. Well done on an amazing product
Purchased in June 2021 at Joolca for $299.00.
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Glamping not camping
Fabulous the neighbors were so impressed they bought one too and are loving it like us. Showers feel like glamping now as so easy to use. Bye bye cold showers
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Excellent all around
Works great, exactly as advertised! Easy to install and easy to use. Shipping was fast and communication has been a breeze! Excellent value for money! Highly recommended! We use it everyday!
Purchased in June 2021.
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Ronan Q.Perth, WA
Poor performance compared to other less expensive products
Not sure if any of the other reviewers have actually compared this to other similar products? (excluding the terrible Coleman type camping portable products etc.)
Bought this as a replacement for my old (4 years) Country Comfort shower (used beside pool). The Country Comfort system has selectable single/dual burners (rarely needed the dual burners ... maybe in winter). The Joolca seems to have only one smaller burner (guessing here!). I tested these side by side at full water flow and unfortunately could only reach 31degC with the Joolc...Read more
a, whereas the country comfort safety system would kick in (everything turned to full) and shut down when it reached the limit at 50degC (on dual burners). I like hot showers with good pressure and this Joolca isn't up to scratch when there is a better competitor which is also slightly cheaper (although i'm fairly sure all of the competitors are all very similar designs with different branding). Joolca ... add a big burner!!!Purchased in September 2021 for $299.00.
1 comment
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Quality product let down by cheap plastic shower head.
Great hot showers even on windy days.
Easy to set up and use.
Quality gas heater which is let down by a cheap plastic shower head that dripped and then leaked continuously after only being used for a few days.
Purchased in July 2021 at Tentworld Physical store for $289.00.
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Gio D.Perth, WA
Awesome!
My initial thought was not good as I bought the HotTap from Bunnings and it was missing parts and it failed to operate after about 20 minutes. I returned it to Bunnings and got one that had all the parts. I bought the outing as well and it works brilliantly. Emre, who I was dealing with at Joolca, is a great bloke with fantastic customer service skills. All we need to do now is go into the scrub and put it to good use...can't wait! I will probably make a video of it when we use it as I have rigged it up to my trailer.
Purchased in July 2021 at Bunnings Warehouse for $420.00.
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nadsy
- 5 reviews
- 4 likes
Constant troubles
We purchased our unit for camping showers. About half of the time we have had it there is some reason it won't work then the next day it works fine. On our trip to central australia the ignition failed, I rang customer service. Nowhere to exchange it, told we have to go the rest of the trip without it working. Then like magic the next day it works... Who can figure this silly unit out. So finicky.
Update: again it fails... Urgh... can't rely on this unit in the outback as it wastes water trying to get the unit working without any luck !!!
...Read more
Purchased in March 2021 for $430.00.
3 comments
JoolcaJoolca
Hi Nadsy,
Apologies for the slow reply on this one, normally we're on the ball with getting all enquiries sorted.... Read more
Please let us know if you have any trouble with the new replacement HOTTAP. I am sure you won't, because in a normal scenario it works every time. I'm very sorry that you had trouble with the first one, and that it made your trip away less enjoyable and frustrating. If you need any help, please do call us on 1300 669 500 and we'll be very happy to help. Usually calling in will help us resolve things quicker if you have the time. Thanks again and I hope things are now back on track! Warm regards, ChrisThanks Chris for your reply but my experience has left a bitter taste, too little too late. I felt like I had to justify the units failure before I was even allowed to return it for someone to assess ... Read more
it (and that was after having an entire holiday without our unit). This was time consuming and extremely frustrating. Then finally we get the ok for replacement and I get sent an offensively sarcastic email. Horrible customer service.JoolcaJoolca
Hi Nadsy,
That's totally OK - I understand that the experience left a bitter taste in your mouth and I don't expect that a simple message from me would have made much of a difference in the grand scheme of things.... Read more
I would however like to make this right, in any way that I can. If there is anything I can do for you, please let me know. I am willing to do anything that is needed to turn this around and make you happy, or as close to happy as possible. Is there something I can do to make this right by you? Also, I'm not sure what your contact details are so I can't look this up in our system. If you have a ticket number, could you please shoot it over? I want to look into exactly what's happened, as you should not have had a horrible experience with us - and certainly receiving an offensively sarcastic email is completely inappropriate and I will personally address this. If I were you, I wouldn't be very happy either. Please let me know, I genuinely want to make this right. Warm regards, ChrisSimilar opinion? Write a review on ieatwords.com.au!
Reliable and fit for purpose
When I purchased the Joolca Hottap, as well as their shower tent and leave-in plumbing, it was after a lot of research for a continuous hot water solution. We live in the city and are renovating a decommissioned church in the country, and we knew it would be at least 18 months without wet rooms onsite. Knowing it would be so long, I've deliberately waited until we've seen both summer and winter performance before writing this review.
We are extremely happy with our shower solution and it makes a massive difference to our ability to stay onsite...Read more
for extended weekends. We run the hottap unit from the mains water tap on the property. It takes me and my husband about 10 minutes to put up the tent and get the unit connected to the gas bottle, and a little longer if I'm doing it alone; we pack it all up when we go home to the city. We recommend this as a shower solution for renovators - if there's room to pitch a tent, then you can have that nice hot shower after hard work. In summer, we are getting steady 48-50 degrees water temperature, and in winter, when it's 5-10 degrees daytime and 0-2 overnight, we are getting average 42-43 degrees. Pressure is always good. The unit doesn't like much wind around it, but we followed online instructions from users plus advice from Joolca, and have fashioned some wind protection to manage this on all but the most windy days. The winner features for us are:Purchased in August 2021.
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LWGVictoria
Everything and more...
The system is compact and all the components are great quality and work together seamlessly with everything controlled from the shower head. Used it on a recent desert trip and my wife loved it. To be honest I also enjoyed the luxury as well... it didn't use much gas and it packed easily into the 4X4. We are all now really looking forward to camping next to a creek where we can have long hot showers.
Purchased in January 2021.
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Philip1Southwest, VIC
- 4 reviews
Great Product - reliable, easy to use and provides a great shower.
Purchased the Hot tap for our camper. Plumbed in pump and fitted a bayonette gas connection. Has now been used for over 2 years and has not missed a beat. Has provided hot water from the High Country to middle of the desert, from minus 5 degrees to over 35. Always works well. Highly recommended.
Purchased in January 2021 at Joolca.
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Andrew H.South East Queensland, QLD
- 2 reviews
Bloody awesome bit of gear. 100% happy.
I’ve been using my hottap now for a few trips and have not had any issues at all. Very very happy customer and even happier wife and kids with hot showers. I also bought the #joolca ensuite and that’s just as good and real easy to set up.
Purchased in March 2021 for $664.00.
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Find out how Joolca HOTTAP compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Cristal SmithSouth East Queensland, QLD
Absolutely perfect!!
Thanks Joolca, we love the hot water system, shower tent and towels!!! Youve done an amazing job! We cant wait to use it on our longer trip in August.Well done Joolca you rock great products!!!
Purchased in May 2021.
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Jo M.Sydney, NSW
I have more friends Now!
Should of invested in this great bit of gear years ago, Life will never be the same again. I now have more friends wanting to sit beside me. Thanks Team, Ron.
Purchased in May 2021 at Joolca directly.
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Great product,
Having used other products like this for caravaning, and then using our JOOLCA OUTING shower there is no comparison. Would never go back to anything else. Top rate product. Well done to the company
Purchased in February 2021.
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Awesome
Very well made product. Haven’t tested out in field yet but I love the quality of the product. Even the bag for it is nice heavy duty. Well done Joolca
Purchased in March 2021 for $299.00.
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Very pleased so far. Feed hose a little short, but I just use a garden hose for now
Very pleased so far. Feed hose a little short, but I just use a garden hose for now.
It gets used twice a day so extended use is not an issue. I think the temp could be a little hotter for the volume of water.
Purchased in February 2021 for $450.00.
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Questions & Answers
Luis O.asked
When my water heater will be in USA ?
1 answer
JoolcaJoolca
Hi Luis,
For HOTTAP Essentials or HOTTAP Outing, they will be shipping out of Utah on May 18th 2020. For HOTTAP Nomad Kits, because they've been quite popular, they will be shipping on June 8th 2020.
Please email [email protected] if you have any questions about your order in specific and we'll be sure to help out!
Warm regards,
Chris
Barryasked
Can l buy in a store or plumbing outlet
2 answers
JoolcaJoolca
Hi Barry,
You can buy on our website or you can check out some of our retailers. Tent World will have stock of the HOTTAP Outing if that's the product you're after, you can give them a call beforehand to ensure they have stock at your location.
Hope this helps!
Chris
Thanks for your prompt reply
Ben P.asked
Is Joolca still Trading ? I’ve been waiting almost a month for a reply on my 2nd faulty Hottap.
1 answer
JoolcaJoolca
Hi Ben,
That doesn't sound right! Can you please email [email protected] and I'll look into what's happened. I'll need your email address or an order number to look you up in the system and from there I'll make sure to see what's going on.
Waiting to hear from you!
Thanks,
Chris
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JoolcaJoolca
Hi Ronan!
Thanks for writing in, I can definitely see where you're coming from! At face value, from what you've described, it looks like the Country Comfort is able to produce more hot water.... Read more
While it might seem that way, it actually won't be the case. The reason I say that is because the Australian Government sets the standards for how much gas flow is allowed to pass through these portable hot water systems. The maximum is 30MJ and both the HOTTAP and the Country Comfort are at the same gas flow. From a physics point of view, both of them have the same amount of gas flow pumping through them so the amount of heat they can transfer into the incoming water will be the same. Now, I'm not saying that what you experienced isn't true - I fully believe that the HOTTAP would have reached 31c and the Country Comfort may have cut out at 50c. But if this occured, it could be for a few reasons: 1. The HOTTAP may be faulty and not operating as it should normally. In this case, we'd love to have it tested and fixed up for you if it is the case. But, probably more likely... 2. It's quite possible that you had both of the units on "max" water flow, but the "max" water flow between them may have been different. For example, the HOTTAP may have been putting through a true 6L per minute on max water flow, and the Country Comfort may have been putting through a little less, say 4L per minute. And to the naked eye, it is hard to detect that type of water flow difference. You would really need a flow meter to actually know what the flow rates were. But in this case, the HOTTAP output water temperature would be lower than the Country Comfort. It would look like they're both at "maximum flow" but the reality is, the amount of water flowing through the HOTTAP would have been higher if measured with a flow meter. Again, I am only saying this because the maximum amount of gas flow permitted is 30MJ and this is what the HOTTAP is set at. Even when the Country Comfort is set to dual burners, the maximum gas flow (which is what governs the temperature rise of water passing through) is still set at 30MJ. I would be very happy to talk over the phone in case there is an issue with your HOTTAP, please give us a call on 1300 669 500! Warm regards, Chris