Read also:
buffalo enco rice cooker review safe n sound millenia review halo kate hair straightener price bendigo bank opening hours public holidays bauhn 50 inch tv aldi youi comprehensive car insurance reviewJoyce Mayne Online store
msKForrest 2603, ACT
- 3 reviews
Do not buy from this company online.
Unable to get any information on my order for a month. No response on any queries . If you call a store they just say head office will respond, which they never do. Cant issue a refund. This is worst experience ever. I will never buy anything for them. I have to take the matter to ACCC. That's how bad it is.
Similar opinion? Write a review on ieatwords.com.au!
Worst decision i have ever made to shop with Joyce Mayne online
Ordered TV on line paid for it pick it up in 2 hours 2 weeks later no TV. Head office unreachable Terrible service will never shop with Joyce Mayne online
Similar opinion? Write a review on ieatwords.com.au!
JorisPerth, WA
- Online store
- Verified customer
Worst online shopping experience
I ordered a product on 27/11/2019, today it’s 12/01/2020 and I still did not receive my order. I have contacted their customer support several times, and after chatting with a chatbot (over and over again), I was done with it and gave them a call. Over the phone they promised me to refund my order, but this never happened. Then I got in contact with them again over Facebook Messenger, and they promised me twice that I would get an email with an update, but still haven’t heard from the since then...
This customer service is just terrible, I will never buy from them again and recommend not buying anything there. Only thing they give you is false promises...
Similar opinion? Write a review on ieatwords.com.au!
Find out how Joyce Mayne Online store compares to other Appliance Retailers
Know better, choose better.
Terrible online customer support
Absolutely terrible online service. I ordered a new phone online for 2 hour click and collect, as I was at work and didnt want to bother with the crowds after I finished. Get an email saying the payment is under review (meanwhile, the money is already gone from my account) and may take up to 24 hours to clear. At the time of writing this review it has been 32 hours, and have recieved no confirmation or clearance whatsoever. I have however been in-store at Maroochydore multiple times and they have tried their hardest to assist me, so I have no complaints with the Maroochy team. Its the online team at head office that clearly don't give a rats about their customers. Never buying online from them again.
Similar opinion? Write a review on ieatwords.com.au!
SylviaSouth East Queensland, QLD
- 6 reviews
Don't buy from Joyce Mayne online
Terrible and unprofessional service!. Ordered a laptop a week ago. I followed up over the phone when I did not receive the laptop in the allocated time. They told me it was out of stock and issued me a refund which I should get in up to 4 business days. They could have told me earlier and not kept me waiting for my laptop or refunded me earlier, or better still not have a product for sale on the website (and take money for) if they don't have the product in stock! Very disappointing service especially since they did not communicate any of this ...Read more
to me before I rang them after waiting for a week. They could of at least offered me a laptop with similar specs for the same money with a priority delivery so I don't have to shop around and wait for a delivery again. Obviously a customer's time is not important to them.Similar opinion? Write a review on ieatwords.com.au!
dowk2200South East Queensland, QLD
- 3 reviews
Horrible online order experience
Horrible follow up. Ordered product a week ago. Followed 3 times over the phone email facebook. They said its out of stock and re routing the stocking. called again they said its discontinued and they will issue the refund. Could have told me earlier. Very disappointing service. Cheap for the reason.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
DanielSydney
- 3 reviews
- Online store
- Verified customer
Don't buy from them, even if they're the cheapest.
Purchased and paid for a product online, and received an automated email from Joyce Mayne saying they'll review and confirm the order. I sent 3 follow up emails over the course of three weeks, with no response. I also also called and confirmed my phone number for a call back, with no return call received.
No confirmation and/or delivery is bad enough, but then not even responding to email/phone communications to resolve the issue is terrible customer service - it's as if they don't even exist. I'm actually shocked that any company could become this useless... the only way would be that Joyce Mayne has systemic system and culture problems from the top down.
Don't buy from them, even if they're the cheapest.
Similar opinion? Write a review on ieatwords.com.au!
Extremely poor customer service
Placing my online order was fine with no problems. It was after the order was completed and "under review" that problems began. I received no communication for a week after ordering, it then took 4 attempts to contact someone and find out where my order was up too and finally received a reply which was to "escalate it with the team". Finally an email response indicated it would be sent either that afternoon or the following day, with still no further communication or confirmation this occurred. Phone calls have not been returned and I am still still waiting 2 weeks after the initial order with no clue as to where my product is. Extremely unhappy and I do not recommend buying from the online store.
Similar opinion? Write a review on ieatwords.com.au!
AliciaSouth East Queensland, QLD
Do not buy online
I have always had a good experience buying within the store however this time, the product was out of stock and I was told to buy it from the online store, which I did. Well, the product wasn't available but the online stock suggested otherwise. We purchased the product with a gift card and the final payment via PayPal. The amount paid with the gift card was refunded however the amount paid via PayPal wasn't. I tried calling the online store to be on hold for 20-90 minutes, left a message to return my calls with my phone number, even emailed cu...Read more
stomer service and orders team. Two weeks later, still no response and I am still trying to track down my refund. I have issued a dispute with PayPal which of course the store hasn't responded. Whatever you do, DO NOT BUY FROM THE ONLINE STORE. What a massive joke!Similar opinion? Write a review on ieatwords.com.au!
Find out how Joyce Mayne Online store compares to other Appliance Retailers
Know better, choose better.
No after sale service
Absolutely appalling after sale service. Sent me an invoice made out incorrectly. I have been trying via phone and email for two weeks to get this attended to. Also paid for a 2 year warranty and have received no paper work. I called my local store in a desperate attempt to get this issue rectified but they are unable to help. Will never recommend or buy from Joyce Mayne again.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Maryasked
Hi my names Mary I recently purchased a Asus 14inch laptop online I would like someone to help me plz.
No answers
Maryasked
Where is my item that I purchased yesterday afternoon online
1 answer
Plz I purchased a laptop for my teen age son he's home schooled now but he needed a laptop and I bought one online never received any confirmation what so ever if I don't receive it I want a full refund.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.