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Happy Customer NewcastleHunter Region, NSW
Four Years on and Still Happy
We purchased our Jumpflex around four years ago for our young kids after looking into our options pretty comprehensively. We are still happy with our purchase! I have helped friends put up some cheaper tramps over the years and am astounded by some of the shortcuts on quality that the other manufacturers take. Our tramp is in full sun so we had an issue with the outer ring of padding breaking apart after around three years however Jumpflex were very responsive and sent out a replacement free of charge. The frame made from quality material with good protective treatment for long life that still looks good after four years.
Purchased in June 2021 for $899.00.
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amy
- 2 reviews
Looking like it will last. Horrible to setup.
We bought the 12ft tramp for Christmas for the kids (5.5 and 2.5), but decided not to install it until we moved, and am grateful for that decision, I couldn't imagine setting up this tramp twice! The legs were hard to attach to the frame, the foam slid down trying to put the covers on. It was just entirely awkward. Also find that fingers can get stuck in the netting.
Definitely a two person job, one of whom needs to be strong and also tall to attach the net at the top.
At the end we find there are parts leftover, which seem to be rubber feet?
...Read more
Hubby said it has much better bounce than our previous Vuly tramp. I'm having a hard time getting the kids off it, so looks like the hassle of setting up was worth it. I hope this tramp lasts us years to come.
Purchased in November 2021 at JumpFlex Trampolines for $799.00.
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Good trampoline, poor plastic steps
Avoid this company as their plastic steps do not last and this is the second time one of there plastic steps has snapped resulting in my leg being cut! The last time they said it was probably a faulty batch. However plastic is plastic and it will never be as strong as metal. I told them my weight as I am 98kg and they assured me they had been tested to support far higher weights. The rest of the trampoline is great, but no excuse for the steps to break and cause injury.
Until they change to a metal that will not weaken though UV exposure do not trust the steps!
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EjburgessSouth East Queensland, QLD
Still amazing 2 years on!
We purchased the 12FT trampoline for my Sons 3rd Birthday. My Husband and Father found it easy enough to put together and has made many children happy over the past 2years. Great bounce and it is all still in fantastic condition with being outside in QLD. My now 5year old still loves it. We also have the slide which is still great also. Now just need to organise a sunshade for this sunny QLD weather! Would recommend the product and customer service is excellent. Great price and value
Purchased in August 2021 at JumpFlex Trampolines.
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JennaNorth-West & West coast, TAS
LOVE IT!
We purchased the 12ft Trampoline for our two boys (4 and 6 years) for Christmas. Wow! What a great product, we are super impressed. Our boys love it and have spent hours on it already. The quality is exceptional. My husband and Dad put it together in about 1.5 hours. Looks great in the yard and is a great size. Also seems really bouncy and I love the safety features of it. We also bought the slide, basketball hoop and sprinkler which have all been put to good use. So so happy! On another note, the customer service is outstanding, quite ...Read more
a rarity these days it seems. I spoke with a gentlemen on the phone when the free shipping code I had wasn't working (turns out it had expired). He went over and above to rectify. Thanks so much we are rapt!Purchased in November 2021.
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Amy H
- 2 reviews
- Verified purchase
Amazing find!
This trampoline is amazing. Ordered on a Thursday night and it was delivered Monday. Easy to follow instructions to assemble (husband and 4 mates took 1.5 hours). My 3 year old loved it for Christmas and jumps for hours every night with my husband (over 100kg) and the trampoline is stable and doesn't move.
Also got the jumpslide and it's a huge plus
We ordered jumpflex over lifespan kids due to weight rating and larger warranty.
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Bec WMetropolitan Adelaide, SA
- 2 reviews
Excellent service, easy to put up
I did a lot of research into trampolines, including reviews, build quality, warranties, and weight ratings ( Jumpflex = 250kg). This led me to Jumpflex. I ordered it online just 8 days before Christmas. I followed up on the telephone with the company regarding delivery, as this could not be guaranteed before Christmas, however the gentleman I spoke to said he would contact the factory to see if they could expedite my order. Following tracking I contacted Toll couriers to keep up with delivery. Delivery occurred 4 days prior to Christmas. I cou...Read more
ldn’t be happier. Instructions are clear and easy to follow. Construction was straightforward. My 13 yo son has already spent a lot of time on it, and the 12ft is perfect for our yard area. He can easily do his tricks on this size trampoline. Great quality, great service. Happy customer.1 comment
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JLJHobart, TAS
- 2 reviews
- 2 likes
5 STAR Trampoline and Customer Experience
I have just over 2 year old twins who started their trampoline experience two days ago. I haven’t been able to get them off!
Customer service has been exceptional.
Putting the trampoline together was very easy and the quality is excellent. The 12ft is perfect.
Perfect value for money and 100% trust in the servicing of any warranty issues should they ever arise.
Highly recommended
1 comment
Jumpflex T.JumpFlex
Thank you so much for your feedback!! We really love when we get it right, and it sounds like everything has gone great this time. Remember you can always contact us for Support if you do need help anytime. Thanks again!
- Conor @ Jumpflex
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Good tramp
Hi
I have had one of your tramps for a few years now but I have found I am constantly having to pull down the the net over the poles.
The velcro straps are all starting to get brittle and break off.
Have you changed the design to stop this from happening.
Thank you
1 comment
Jumpflex T.JumpFlex
Hi Jamie,
Thank you for alerting us to this, that's not ideal! We would love to help out here, Netting problems like this one sounds like are covered under the Jumpflex Warranty - are you able to ... Read more
send us an Email with your Order Number and perhaps some photos of the Netting Enclosure? We can get this fixed up for you ASAP!Similar opinion? Write a review on ieatwords.com.au!
DamoMorayfield
Service is excellent
Girls love the tramp. Haven't broken it yet after 8 months and when the 9 year old climbed a pole she tore a Velcro strap and having asked to buy another ...jumpflex shipped a pack out for free. Superb service and the trampoline 12ft. Is a goer! Well made &
Recommended and the price is worth it compared to vuly or others.
October 6th 2018 Update: After a year.
Usually 3 girls on tramp acting like sugared up Bobcats . Combined weight of 130kg and growing. Would've thought safety nets would tear by now but still holding. Qld sun has fade...Read more
d safety pads but ok still. I'm currently 103kg and all 4 of us have fun. Will be interesting to see condition after 2nd year has passed but for now were happy to have bought the tramp and have so many happy hours from it. Not one injury by the trampoline but from girls fighting on it.? Many. Laugh out loud nervously.Similar opinion? Write a review on ieatwords.com.au!
KyeMelbourne
My daughter loves it
Very impressed with the structure of the trampoline. My husband, myself and my daughter are often on it together with no problems. I did have to deal with jumpflex about a small issue which they were very quick to resolve. Would definitely recommend it to anyone looking for this product.
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Sonya BAdelaide
- Verified purchase
We love this trampoline!
The kids use our trampoline all the time. We recently bought the jumpslide to give the little kids an easy way to get down which is great. The net is very sturdy which the kids test out regularly by running and jumping against it. We’ve had 5 kids on at the same time and there was plenty of room. They love putting the sprinkler under the trampoline and jumping over it. We definitely recommend this trampoline especially for the long warranty which gives peace of mind.
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- Verified purchase
Best trampoline. Kids just love it.
Our kids are on this new tramp all the time. The 12ft size is fantastic and it blends into the backyard well given the size. It was easy to assemble and is very well priced. We would definitely recommend this to anyone looking to upgrade as the kids get older.
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- Verified purchase
Never too old for trampolines
My son was begging for a trampoline for his 12th birthday. He did his research online and decided that he HAD to have a Jumpflex. I wasn't too keen as I thought he was a little old for such an investment. However, the value for money was great : a lot of trampoline for the price. It was easy to order and arrived 2 days later. We are so glad he talked us into it :The entire family is having so much fun including all the older siblings!! Took some strength to put together but we are so happy with the purchase. I guess you are never too old for trampolines.
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JodieCairns, Queensland
- 2 reviews
- 4 likes
- Verified purchase
Jump jump and jump some more
I did a lot of Googling when looking to buy a trampoline for Christmas. The previous Kmat one fell apart after a year. I wanted safety but still needed bounce. The Jumpflex ticked all the boxes. Price. Bounce. Safety. Quality. Warranty. But really the best review comes from the kids and how they feel about their Jumpflex Trampoline.
"I love it! I like to jump and daddy holds my hands and I jump extra high. I count to ten and blast off when I jump" Plus it has a slide.
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DrewAlbury
Great service
Very happy with the purchase, Jump flex have been really easy to deal with, they have fantastic customer service and more importantly the trampoline is great. It was easy enough to setup and that was on Xmas eve, and the kids are spending plenty of time on it and love it.
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Fantastic!!
After lots of research I am so happy I got my boys the Jumpflex Trampoline. Was very easy to build and I managed to complete it on my own in around 4 hours. The instruction video was very helpful and I’d recommend it to everyone before you start building as it goes into more detail than the instruction manual (especially when it comes to putting the net on). It is of exceptional quality and can tell it is going to last. It has a fantastic bounce and can handle several kids at once. The safety net design is brilliant and definitely makes Jumpflex stand out from the rest. We look forward to enjoying our Jumpflex for many years to come and feel confident it’s going to go the distance with daily use.
1 comment
Jumpflex T.JumpFlex
Hey Jess,
Thank you so much for that amazing feedback :) It's so great to hear the installation went well and that you are all loving it!! ... Read more
I believe one of the team has PM you as well about this review so don't hesitate to get in contact if you have any future queries at all :)Similar opinion? Write a review on ieatwords.com.au!
HanaGold Coast
Great trampoline and best customer service
We bought the trampoline for our 2 kids for Christmas. It arrived really quickly. It was easy to assemble, just follow the instructions. Straight away we noticed that the quality is great. I have done big research and Jumpflex was great quality and best value per money. It was recommended by my friend who has the trampoline for over a year and it is still like new.
We are also happy with the size, it seems that it is bigger then other 12 ft models due to poles not touching the net.
We also bought sun shade which is handy during hot and sunn...Read more
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- Verified purchase
Could not be happier!
We bought this trampoline for our sons third birthday and he’s been on it everyday since getting it! We love how the whole family can join in. We looked for a trampoline that provided enough KG for all of us that didn’t cost too much. Perfect trampoline can’t fault it!
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AgnelSydney
My son is the happiest kid
Perfect gift for his birthday. It took me a couple of hours to set it up all by myself in time for my son to be surprised with the gift. It is perfect for children and adults, where we (dad and mum) and sometimes his grandparents spend quality time with him.The ladder makes it easy for kids to move up and down and the safety netting is strong enough to avoid any falls of the side of the trampoline. Easy process from time taken to order to delivery and set-up. Very happy with it.
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Questions & Answers
Melinda Gasked
I have had my trampoline for nearly a year now and would like to get the Projam. How difficult is it to install now the trampoline is assembled?
2 answers
Jumpflex T.JumpFlex
Not hard at all! You'll get a new Instruction Manual for the Projam Accessory also. You will need to take a Net Pole down and swap the Sleeve that covers the foam, and then the Projam attaches by plugging into the top of the Net Pole, there's a Sleeve Pocket with a Pre-made area for that to go on to. I hope that makes sense! The instructions are much clearly, fortunately!
- Conor, Support team
As the support guys have said, it's very easy to install and really no different to having done it on day one, just swap the sleeve over. The only thing to note is that with the ProJam in place the roof (if you have one) doesn't appear to go on. Our roof is still sitting in the box unused because we have the ProJam and I'm not sure if it will ever go on since the kids love playing with balls and the water attachments on there.
Kelly Fasked
Does this have a zip entry door only?
1 answer
Jumpflex T.JumpFlex
That's correct! We used a high quality zip which is included in the Net Warranty. When shut, the zipper handle is at the bottom of the Netting Enclosure. I do hope that helps!
Vivian Kasked
Hi, I just found out that I put the wrong side of the jumping mat on tge trampoline( which means the side with the tag and print logo is facing down now), does it matter? Thanks.
1 answer
Vivian,
I’d definitely recommend calling or emailing Jumpflex directly for technical queries like this.
I would say that the way the springs are fitted with the stitching supposed to be on the underside, it may be better to have it installed the correct side up.
It’ll obviously be a pain to take apart and refit, but better to be safe than sorry, and it’ll look better!
Hope this helps.
Download manual
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Jumpflex T.JumpFlex
What a fantastic outcome, we're so glad that it arrived in time for the special day! It's always good to see happy families, so thank you for letting us know it all went well, love it!
If you need ... Read more
help with anything at all, just fire us a message - Merry Christmas and a Happy New Year!