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Reviews

4.4

5 reviews
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    Bloody brilliant!!!!

    published

    Bought 11 months ago and feel in love with how easy it was to use. The front screen was faulty and the customer service we received was fantastic! Machine was back to us within 7 days with a new screen.
    We are an extremely busy family of 6 and this machine has made life so much easier. We could never go back to what we had prior.

    Date PurchasedJan 2017
    1 comment
    Jura
    Jura A.Jura

    Dear Maryan B
    We are so happy to hear you love your Jura Coffee machine, if you need any assistance please call us on 1300 285 872 or email us on [email protected].
    Kind regards
    JURA support team.

    Luforge

    LuforgeMetropolitan Adelaide, SA

    • 31 reviews

    Very Robust Machine with a bit of Tinkering

    published
    Date PurchasedMay 2012
    2 comments
    Jura
    Jura A.Jura

    Dear Luforge,
    Thank for review we our very happy you are enjoying your machine and looking after it too!
    Kind regards
    Kylie - aftersales manager

    Luforge
    Luforge
    Suzy

    SuzyPerth

    Luke warm coffee, not really worth the $$

    published

    After speaking to the enthusiastic sales people at Harvey Norman, I chose to upgrade my coffee machine from the Saeco Royal to the beautiful looking Jura J9.2 with automatic milk frother. Sadly from day 1 the milk temp taints what might be good coffee. I always prewarm my cup in the microwave which helps a little but no where near cafe quality coffee. Maybe there's a way to raise the milk temp?.. It's time to upgrade and I'm certain it won't be a Jura :(



    Date PurchasedJul 2012
    1 comment
    Jura
    Jura A.Jura

    Dear valued Jura customer
    If your still having issues with you're machine kindly email your details to [email protected]
    Kind regards
    Jura support team

    Fully Automatic Coffee Machines

    Find out how Jura Impressa J9.2 compares to other Fully Automatic Coffee Machines

    Know better, choose better.

    Compare all
    Kimberly

    KimberlyBrisbane

    • 3 reviews
    • 1 like

    Love it!

    published

    Awesome product!

    published

    I bought the J9.2 a while ago. I am using this machine everyday and I am loving it! Go for it, you won't regret it.

    See all Jura J Line reviews

    Questions & Answers

    Linda David jones

    Linda David jonesasked

    Impressa J9.2

    When making a latte the milk comes from the milk nozzle but I have to move the cup along to the two centre nozzles for the coffee to come out into the cup The milk comes out from the nozzle but the coffee doesn't come out from behind the milk nozzle can you help me?

    3 answers
    Jeff
    Jeff

    Sorry I do not have your model but mine doesnt have to move the cup to make lattes . Hope you dont have problems as Jura will use anything to avoid honouring warrantee. Customer service is zero but happy to send a bill.
    Maybe David Jones will help you with your Jura.

    Jura
    Jura A.Jura

    Hi Jeff thanks for responding as discussed in your review cockroaches are not covered under warranty as its user error not a manufracture fault.
    Dear Linda, it sounds like a blocked shower head, please remove the drip tray, place your hand inside were the bin sits inside the machine feel up there is a flap please clean away all ground coffee and test the machine,
    Kind Regards
    JURA SUPPORT TEAM

    William
    William

    This is blatantly very arrogant customer service team member Jura ever had. First you thank Jeff but sincerity is not there by how you end it. Secondly, clearly you do not understand Linda’s question and simply have your ‘advice’. Very laughable.

    Linda David jones

    Linda David jonesasked

    Impressa J9.2

    When making a latte, the one touch system does not work. The milk comes from the container but I have to move the glass under the two centre spouts for the coffee.
    Can you please help me?
    Best regards, David.

    1 answer
    Jura
    Jura A.Jura

    Dear Linda,
    thats very strange we havent seen this before could you kindly email a short video to [email protected] and we will have a look into it.
    Kind Regards
    Jura Support

    Cochjuk

    Cochjukasked

    Impressa J9.2

    Broke one of the coffee dispensing nozzles. Any ideas?

    1 answer
    Jura
    Jura A.Jura

    Dear Cochjuk,
    Thank you for your question, if you could kindly email a photo of the broken spout to [email protected] we can ascertain if the whole assembly needs to be replaced and needs to come into the workshop or just the spout which you can purchase and replace.
    Kind Regards
    JURA SUPPORT TEAM

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