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Reviews

3.1

34 reviews
5
(13)
4
(3)
3
(3)
2
(3)
1
(12)
  • Build Quality
    3.5 (2)
  • Value for Money
    3.7 (3)
  • Ease of Use
    5.0 (2)
  • Cleaning & Maintenance
    3.0 (3)
  • Noise Level
    3.0 (1)
  • Product is used
    • Daily (3)
    • Several times a week (1)
  • Consistency
    4.7 (3)
  • Milk Frothing
    4.0 (1)
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Denise W.

Denise W.Perth, WA

When it works it's good, when it doesn't it's bad

published

So glad we got an extended warranty. In 5 years it has just gone in to be repaired for the 6th time for the same problem. Just stops grinding. When it works makes a beautiful coffee but we must of got a lemon.

Purchased in January 2021 at Harvey Norman for $2,284.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
Sergey K.

Sergey K.Victoria

  • 2 reviews

Jura J9 review

published

The coffee maker is really cool! The article https://milkfrothertop.com/jura-j9-review/ inspired me to buy. The coffee drinks are really delicious. The only negative for me - is not suitable for small countertops.



Value for Money
Consistency
Product is used Several times a week
1 comment
Jura
Jura A.Jura
Geoff Bertram

Geoff BertramSydney, NSW

  • 3 reviews

Can't get it serviced in Sydney

published

After a recent cleaning cycle the coffee went to the grounds receptacle. I have been advised that I have to get it to Newcastle & back to Manly (Sydney) .....If that had been the case when I bought it, I never would have bought it. Most other machines can be repaired locally or the company provides a free pick up & delivery service. I will never buy another Jura product again.

Cleaning & Maintenance
Product is used Daily
2 comments
Jura
Jura A.Jura
Geoff Bertram
Geoff Bertram

OK...so I've sent my details to Kylie Boyd & I'm waiting to be contacted regasrding the collection for servicing.

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Todd

ToddPerth

  • 7 reviews
  • 1 like

Fantastic and reliable

published

Purchased in March 2021 at Harvey Norman for $2,590.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Product is used Daily
See all answers
Stephen

StephenBrisbane

  • 4 reviews
  • 5 likes

Excellent machine. Great Value for money.

published
Date PurchasedJun 2016

How to get the coffee you want

published

Imediately after using, clean milk system (P button) clean water will suffice, cleaning agent every 2nd or 3rd day. Each day before 1st cup remove rubber piece on milk frothing unit (on top just behind dial). Rinse in warm water squeezing tip (if this tip is not clean your coffee will come out cold & flat).lastly sit milk container on a stand between 12cm to15cm high. Since using this method I have great coffee every time. I have two machines early J9-3 (nearly two & half years old) plus later model one year old I keep at my friends place. Enjoy your coffee

Date PurchasedSep 2016
Ricky P

Ricky P

  • 6 reviews
  • 3 likes

J9.3 is a Great Machine. My second Jura unit

published

This is my second Jura unit. I upgraded from a Micro Ena 1. This J9.3 is on a whole different level. The coffee is strong tasting and It can sure take a workout. I do find the milk a tad warm and not boiling hot. However I believe a lot to heat is lost through a cold cup. I place my cup in the microwave for 20 seconds to warm it up prior to frothing milk. My J9.3 is up to 1500 count and touch wood has been fault free. A quality machine.

Date PurchasedNov 2016
1 comment
Jura
Jura A.Jura

Disappointing in so many ways

published
Date PurchasedMar 2012
OttawaGuyDt

OttawaGuyDtOttawa, ON

Jura Impressa J9.3 - 6 Months in and Loving it

published
Date PurchasedApr 2017
1 comment
Jura
Jura A.Jura

Dear OttawaGuyDt,
Thank you for your review we are so happy to hear you are enjoying your coffee machine, if you need any assistance please email on [email protected] and we will ensure its resolved.
Kind Regards
Kylie - Aftersales Manager.

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Great machine

published

Just bought one and it is absolutely fantastic. Makes better coffee than anywhere I have tasted. You must have a dud. t took me about 1 week to set it to my liking and now it works like clockwork. I warm the cups before making the coffee which is the recommended way anyway.

Date PurchasedMay 2017
Consumer of products

Consumer of productsSydney

  • 12 reviews
  • 23 likes

I expect far more from a $3000 machine

published
Date PurchasedFeb 2014
2 comments
Jura
Jura A.Jura

waste of a lot of money

published

totally useless I wonder why it was dis- continued
coffee is just cold
should not have to put it in a microwave to heat up
company less than helpfull
the company does not appear interested in accepting any responsibility
for this machines failure
I have asked them what temperature coffee should come out at from the machine so far they have not bothered to inform me

Date PurchasedJun 2017
Mick

Mick

  • 3 reviews
  • 2 likes

JURA J9.3

published
Date PurchasedJun 2015
1 comment
Mick
Mick

Luke Warm!

published

I too have had the same experience with the Jura 9.3 and on the hottest setting..once I have added milk I must heat my coffee in the microwave! Nothing made a difference. I have heated the milk in the microwave first then added the coffee made on the hottest setting and still it's not what anyone would consider "HOT!" Disappointed is an understatement considering the expense of this unit.

Date PurchasedJun 2015
1 comment
Jura
Jura A.Jura
KPP

KPPSouth West, WA

  • 10 reviews
  • 15 likes

Brilliant machine

published

Extremely happy with this super reliable machine that makes a great coffee.
Milk is always very hot and we've not suffered this problem described in some reviews. Quality of coffee is close to a professional machine.
Customer service from Jura is also outstanding.
Highly recommended. Very happy with purchase and when this one dies will definitely be looking for another Jura.

Date PurchasedJul 2016
1 comment
Jura
Jura A.Jura
Fully Automatic Coffee Machines

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Very Disappointed with this Machine

published

The Jura Impresa J9.3 doesn't work properly and the manufacturer dis- owns its product.I recommend to any lookers to keep away from this product it's not worth the hassle. We have had nothing but trouble from the first day. It doesn't make a good coffee and has not lived up to the hype that Harvey Norman said at the time of purchase.

Date PurchasedJul 2014
1 comment
Jura
Jura A.Jura
Coffee Lover

Coffee LoverSingleton

  • 2 reviews
  • 1 like

Very Disappointed

published

Had trouble with milk not warm enough but this was resolved, trouble now there appears to be no adjustment to the type of foam and I end up with a 2cm head on my flat white!!!!!!!!! Advice is by Delonghi if you want adjustment on milk. A very expensive mistake!

Date PurchasedAug 2016
1 comment
Jura
Jura A.Jura

Dear valued Jura customer
We are sorry to hear about the bad experience if you could kindly send your details to [email protected] we will be happy to resolve this for you
Kind regards
Jura support team

GP8449

GP8449Perth

  • 2 reviews

When it works it's just ok.

published
Date PurchasedOct 2014
1 comment
Jura
Jura A.Jura

Dear valued Jura customer
We are sorry to hear about your bad experience with our coffee machine if you kindly send your details to [email protected] we will be happy to resolve this for you
Kind regards
Jura support team

Try a Breville Oracle instead

published

Too many issues...

published
Page 1 of 2
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Questions & Answers

George

Georgeasked

Impressa J9.3

What is the coffee temperature when set to maximum?

1 answer
William
William

Not sure. Mine seems below expectation

Klaus H.

Klaus H.asked

Impressa J9.3

Hi, I have a Jura Impressa J9.3
I replaced the brew unit thinking the problem/symptoms came from the brew unit.
Well, the symptoms are still there. So please let me know what the problem is.
When pressing to make coffee, the machine correctly grinds the coffee, brews the coffee, has nice crema and produces the right amount of coffee.
Now is where the symptoms start.
The machine clears the coffee puck but then seems to be stuck for about 5 seconds with a big humming sound, then the machine continues the clean and prepare for the next coffee and will make cup after cup.
I am concerned about the loud 5 second humming sound. Along with that I discovered that the used coffee pucks are semi wet, meaning there is definitely some water/coffee slush in the used coffee grounds container. And there is an 1.5 inch large circle of wet coffee grounds on the long tray right after the end of the coffee ground container. I have pictures and a video I can provide.
Appreciate any help as I would like to get the right part to resolve the listed symptoms?
Thank you, Klaus H.

4 answers
Todd
Todd

Hi Klaus,

Depending on the beans I use I too have some moisture in the collected bean grounds. I find this occurs just before the scheduled clean and I find myself cleaning the machine more than it tells me too to avoid this.

I am not familiar with what you are saying but Jura have fixed price servicing in Australia so I would get a Jura service centre to take a look.

Regards
Todd

Klaus H.
Klaus H.

Hi Todd,
Thank you for your tips.
Appreciate your response.
Cheers,
Klaus

KNA
KNA

Curious if you ever got this issue resolved. I believe I'm having the same problem with my J9.3

David

Davidasked

Impressa J9.3

Hi

How do I upgrade the software to be able to start using the wireless adapter and the Jura app?
Please make the 9.3 compatible with the the wireless features, I think it is reasonable for a 2000€ machine.

Merry Christmas from David in Stockholm, Sweden

No answers

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