when you look at the milk frother on the left top you see a black piece approx. 25mm high x 10mm dia. remove the top (twist & pull) wash this piece in warm water squeezing the tip(this is the bit that froths the milk). replace, set dial on first division from right (fine tune when making coffee). Sit milk container on a stand approx. 80mm. high. After making coffee always rinse the milk container & tube & fill 3/4 with cold water, press(P) on top of machine then press clean milk system, then press next. Once a week use the cleaner as per instructions. One other tip I stir the coffee into the milk when coffee first starts. Nearly forgot do not seal top of milk container when making coffee or cleaning.

Thank you Grankier!

how's your coffee now

One of my mates recommended sending it to a Jura service centre, the service is well worth, but that’s according to him;) it’s the one in Melville.

The only possible answer I am aware of which is the normal response is to preheat the cup.
Not aware of any other way to generate heat except maybe a few seconds in the microwave.

Preheating the cup is really the only way. I fill the cup with boiling water for a few seconds before making the coffee. This will stop the cup from drawing heat from your coffee.

Yes my coffee is also Luke warm, its been an issue since I bought the the machine back on 06.01.18. Jura support have been playing games with me and sending me new parts. I just want a refund and now after 1.5 years are saying it needs to go to repairs... I have wasted copious amounts of bags of coffee beans and milk, however no acknowledgement from Jura in respect of this. My next step for a refund is contacting the legal bodies. Its just a joke..