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51 questions from our users

William

Williamasked

J Line

I wonder if any of you guys noticed that, when Jura is brewing espresso, it spits out water first before coffee?



2 answers
Jura
Jura A.Jura

Hi William, does it doing when it first rinses as well?
Kind Regards
JURA Support team

William
William

Well i do not recall that it spits water during initial rinse, but observed this consistently for each and every brew; spits out clear water during pre-brew, then coffee.

michael_davey

michael_daveyasked

Impressa J5

I have had my J5 for a few years now and love it, recently when making coffee the water doesn’t go through the coffee it goes straight to the drip tray, is there a simple fix for this

1 answer
William
William

I believe it’s time for a deep clean; either send it in for a service, or diy.
Do you also having ‘no coffee symptom’ while making cappuccino through side spout?



Deb C.

Deb C.asked

J Line

I have a Jura J9 Impressa. When the machine needs cleaning, I enter the cleaning cycle as usual, but it automatically goes to expert mode. If I go back and enter the cleaning mode, and remove the drip tray, it won't recognize when I put the tray back in. However, when not in the cleaning mode, it has no problem recognizing the drip tray when I return it to place after emptying the grounds. Although I can make coffee, I now can't clean the machine. Any help?

No answers
George

Georgeasked

Impressa J9.3

What is the coffee temperature when set to maximum?

1 answer
William
William

Not sure. Mine seems below expectation

Linda David jones

Linda David jonesasked

Impressa J9.2

When making a latte the milk comes from the milk nozzle but I have to move the cup along to the two centre nozzles for the coffee to come out into the cup The milk comes out from the nozzle but the coffee doesn't come out from behind the milk nozzle can you help me?



3 answers
Jeff
Jeff

Sorry I do not have your model but mine doesnt have to move the cup to make lattes . Hope you dont have problems as Jura will use anything to avoid honouring warrantee. Customer service is zero but happy to send a bill.
Maybe David Jones will help you with your Jura.

Jura
Jura A.Jura

Hi Jeff thanks for responding as discussed in your review cockroaches are not covered under warranty as its user error not a manufracture fault.
Dear Linda, it sounds like a blocked shower head, please remove the drip tray, place your hand inside were the bin sits inside the machine feel up there is a flap please clean away all ground coffee and test the machine,
Kind Regards
JURA SUPPORT TEAM

William
William

This is blatantly very arrogant customer service team member Jura ever had. First you thank Jeff but sincerity is not there by how you end it. Secondly, clearly you do not understand Linda’s question and simply have your ‘advice’. Very laughable.

Linda David jones

Linda David jonesasked

Impressa J9.2

When making a latte, the one touch system does not work. The milk comes from the container but I have to move the glass under the two centre spouts for the coffee.
Can you please help me?
Best regards, David.

1 answer
Jura
Jura A.Jura

Dear Linda,
thats very strange we havent seen this before could you kindly email a short video to [email protected] and we will have a look into it.
Kind Regards
Jura Support

Jaco

Jacoasked

J90

Why does my J90 keep wasting all the ground coffee? Wasted almost 2kg of ground coffee!!! Not happy. Beans are fine, but when using ground, its all wasted

No answers
Boris J.

Boris J.asked

J Line

I have a Jura E6 coffee maker at my vacation home. What prepping is required if the coffee maker is left for an extended period of time, say 5-6 months?

No answers
Klaus H.

Klaus H.asked

Impressa J9.3

Hi, I have a Jura Impressa J9.3
I replaced the brew unit thinking the problem/symptoms came from the brew unit.
Well, the symptoms are still there. So please let me know what the problem is.
When pressing to make coffee, the machine correctly grinds the coffee, brews the coffee, has nice crema and produces the right amount of coffee.
Now is where the symptoms start.
The machine clears the coffee puck but then seems to be stuck for about 5 seconds with a big humming sound, then the machine continues the clean and prepare for the next coffee and will make cup after cup.
I am concerned about the loud 5 second humming sound. Along with that I discovered that the used coffee pucks are semi wet, meaning there is definitely some water/coffee slush in the used coffee grounds container. And there is an 1.5 inch large circle of wet coffee grounds on the long tray right after the end of the coffee ground container. I have pictures and a video I can provide.
Appreciate any help as I would like to get the right part to resolve the listed symptoms?
Thank you, Klaus H.

4 answers
Todd
Todd

Hi Klaus,

Depending on the beans I use I too have some moisture in the collected bean grounds. I find this occurs just before the scheduled clean and I find myself cleaning the machine more than it tells me too to avoid this.

I am not familiar with what you are saying but Jura have fixed price servicing in Australia so I would get a Jura service centre to take a look.

Regards
Todd

Klaus H.
Klaus H.

Hi Todd,
Thank you for your tips.
Appreciate your response.
Cheers,
Klaus

KNA
KNA

Curious if you ever got this issue resolved. I believe I'm having the same problem with my J9.3

Nic B

Nic Basked

J6

I can't seem to get the milk to froth.
Recently visited a Jura centre who sold me a litre of milk system cleaner saying this may help.
On the Maintenance menu I found "Cappuccino rinse now". On pressing the button it comes up with "Confirmed" and a tick, but nothing else. How do I activate the milk system cleaning?
Regards,
Nic

4 answers
Grankier
Grankier

when you look at the milk frother on the left top you see a black piece approx. 25mm high x 10mm dia. remove the top (twist & pull) wash this piece in warm water squeezing the tip(this is the bit that froths the milk). replace, set dial on first division from right (fine tune when making coffee). Sit milk container on a stand approx. 80mm. high. After making coffee always rinse the milk container & tube & fill 3/4 with cold water, press(P) on top of machine then press clean milk system, then press next. Once a week use the cleaner as per instructions. One other tip I stir the coffee into the milk when coffee first starts. Nearly forgot do not seal top of milk container when making coffee or cleaning.

Nic B
Nic B

Thank you Grankier!

Grankier
Grankier

how's your coffee now

Blake S.

Blake S.asked

J6

I have a j6 it's about 8 years old and the two button coffee has been set on 8 oz and would fill a coffee cup to the top today all of a sudden it started overflowing the coffee cup and I did not change the setting can anybody tell me what is wrong? What I did to remedy it was going to the settings I saw that the one cup of coffee with set on 5 oz so then I set the two cups of coffee on 5 oz and now it fills the cup all the way up without overflowing so I have one cup set at 5 oz and it fills about a half a cup and I have the two cups set at 5 oz and it feels a cup all the way up without overflowing but I can't figure out why did it start overflowing out of the blue and I'm not sure if I'm the two cups is it double the amount of ounces because it's to 5 oz cups where before it was two 8 oz cups which does not make sense because it did not overflow before help please

1 answer
William
William

One of my mates recommended sending it to a Jura service centre, the service is well worth, but that’s according to him;) it’s the one in Melville.

Chris

Chrisasked

J Line

My Zura z6 was a shop display unit being used to show how the unit worked for prospective buyers. On the screen there are a number of different coffes made with staff names. How can I remove same?

4 answers
Fired Up
Fired Up

Is there no information in the manual ?

Chris
Chris

Only to wipe everything back to factory settings. Thought that to be a bit drastic.

Jura
Jura A.Jura

Dear Chris, thank you for your questions we have two options we can do the factory reset and all will go back to factory settings as it was new or we can go in each product and change the name and settings.
Kind Regards
JURA Support team

Lise

Liseasked

Impressa J5

We LOVE our Jura J5 which we've had for many years. Recently, however, it started leaking water out of the steam tube when heating or rinsing and sometimes it displays the message "System filling" when it happens.

What can we do about this?

Thank you!!!

1 answer
Fired Up
Fired Up

Have you thought of getting it serviced?

David

Davidasked

J90

When making drinks using milk foam with the J90 the sink is not hot enough. I have coffee temperature set on highest setting. A drink such as a macciatto is just warm as there is not much coffee in it.
Is there a way to correct this?

No answers
Samie G

Samie Gasked

J6

Good morning - it seems that all my drinks with milk are somewhat lukewarm. I would like my milk to be a little warmer. Is there anyway to help with this?

3 answers
Npb
Npb

The only possible answer I am aware of which is the normal response is to preheat the cup.
Not aware of any other way to generate heat except maybe a few seconds in the microwave.

Stephen
Stephen

Preheating the cup is really the only way. I fill the cup with boiling water for a few seconds before making the coffee. This will stop the cup from drawing heat from your coffee.

Lete
Lete

Yes my coffee is also Luke warm, its been an issue since I bought the the machine back on 06.01.18. Jura support have been playing games with me and sending me new parts. I just want a refund and now after 1.5 years are saying it needs to go to repairs... I have wasted copious amounts of bags of coffee beans and milk, however no acknowledgement from Jura in respect of this. My next step for a refund is contacting the legal bodies. Its just a joke..

David

Davidasked

Impressa J9.3

Hi

How do I upgrade the software to be able to start using the wireless adapter and the Jura app?
Please make the 9.3 compatible with the the wireless features, I think it is reasonable for a 2000€ machine.

Merry Christmas from David in Stockholm, Sweden

No answers
Frank Maroni

Frank Maroniasked

J90

Making a 200ml coffee. The Machine dispenses water up to about say 150ml then drips heavily until the last 50ml is in the cup. Then stops dripping. This fast dripping last for say 60 seconds. Thanks in advance for any assistance you can provide.

No answers
Cochjuk

Cochjukasked

Impressa J9.2

Broke one of the coffee dispensing nozzles. Any ideas?

1 answer
Jura
Jura A.Jura

Dear Cochjuk,
Thank you for your question, if you could kindly email a photo of the broken spout to [email protected] we can ascertain if the whole assembly needs to be replaced and needs to come into the workshop or just the spout which you can purchase and replace.
Kind Regards
JURA SUPPORT TEAM

Kim

Kimasked

J6

I am using my j6 machine for the first time and can't get past the no filter section, the machine also doesn't seem to be filling with water can you help me with this please?

1 answer
William
William

Details setting is to make sure we install filter as part of setup, and the filter needs to be submerged in water before putting it in the tank, so that air is not trapped in the filter.

Zoran I

Zoran Iasked

J Line

I have jura ena 9 after making the cofee, after 10 seconds steem is coming out from the machine, First I got error 1, on the second thy got message TOO HOT .I change the selenoid valve, one of the fuses was blown I change that to and I changed the thermoblock sensor.Steal is doing the same, I don't know what else to do, any suggestions?

1 answer
Jackie D
Jackie D

I have no idea, sorry.
I would send it to be serviced.

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