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Jura Z6 Questions & Answers
11 questions from our users
Deb D.asked
How much does it cost for a new spout
1 answer
Jura A.Jura
Dear Deb,
Thank you for your question, can you confirm if its the chrome spouts? as we do recommend for the machine to come in for repairs to have these replaced. We do send out the frother but not the spouts
Kind Regards
JURA Support team
brynjulf s.asked
Hello
I have a Jura Z6 (3.years old) And the display is dark. Somebody have some idea?
1 answer
Jura A.Jura
Dear Brynjulf S.
We can increase the display kindly see below.
Press the Rotary Switch.
‘Maintenance status’
T Turn the Rotary Switch until ‘Machine settings’ is displayed.
T Press the Rotary Switch.
‘Choose language’
T Turn the Rotary Switch until ‘Display’ is displayed.
T Press the Rotary Switch to enter the programme item.
‘Display’
T Turn the Rotary Switch to change the setting.
T Press the ‘Save’ button.
‘Saved’ appears briefly on the display.
‘Display’
T Press the ‘ button the number
John shepherdasked
I want to know if delonghi is a Jura product because friends have bought delonghi milk cleaner for their Jura coffee machine
1 answer
Jura A.Jura
Dear John, Thank you for your question, Delonghi is not a part of JURA and only JURA products should be used on our machines.
Kind Regards
JURA SUPPORT
cesarejack32asked
What should I do if my machine is frozen on the rinse water tank screen
1 answer
Sorry to hear about your problem with Jura z6 this machine has many problems, I hope yours is still under warranty. I dont know how to solve this except calling Jura and getting it sent back, probably a faulty sensor
Jasswasked
My machine is stuck on the spout not fitted message even though it is fitted and no one has touched the spout. Theres no way to override it and sometimes it clears in 3o minutes, sometimes hours. Not convenient when you're wanting to make a coffee now.
1 answer
Many problems with this machine, I dont know the solution other than it being a faulty sensor, call Jura and get it sent to them to examine and fix the problem
ERWasked
When you change the coffee setting and/or the oz setting for espresso, does it use more bean and/or provide the same amount of espresso or should I just keep it maxed out on strength and do multiple 1oz shots? Not sure if this is a quantity vs quality question. Thank you!
1 answer
Jura A.Jura
Hi EWR.
increasing the water only increases the hot water and not the strength by increasing the water it will make the expresso weaker if will need to increase beans to keep the strength.
I hope this helps if you need any further assistance please email [email protected]
Kind Regards
JURA Support team
Peterasked
I have just purchased a new Z6,The manual says not to use coffee beans treated with additives or caramelised coffee beans. Would this mean I should not use Lavazza beans described on the packaging as having a taste profile of fruity and floral, chocolate, dried fruits, spices, wood and tobacco, Caramel, herbs and biscuit?
2 answers
Jura A.Jura
Hi Peter,
Not use any beans coated in sugar as its harmfull to the grinder and Brew-unit.
Kind Regards
Jura Support Team
Thanks for this. The beans definitely aren't sugar coated. The "taste profile" written on the packet is probably a bit of someone's imagination!!
Peterasked
I have recently purchased a new Z6. Could you please advise me where the serial number is locatd so I can complete the online registration for warranty purposes. The Z6 is currently making great coffee.
5 answers
On the box it came in. Just a bit different
Jura A.Jura
Dear Peter,
Thank you for your question, the serial is on the bottom under the barcode its the last 12 digits it normally starts with 2018, 2017, 2016 depending on the age of your new machine.
Kind regards
JURA Support Team
Thanks for this information.
Shannon W.asked
We have run out of coffee beans for a couple days. And I just love the coffee from this machine so much I thought I would put ground coffee in the ground chute... I followed the instructions exactly. It wasn't rocket science. Yet, for some reason, the machine is not recognising that there is any ground coffee in the powder chute. It still doesn't give me an option to make coffee.
How do i fix this? If I can't fix this without shelling out heaps for repairs, how do i at least clean the ground coffee out of the chute?
No answers
RaW1asked
Why does the machine not make the coffee hot enough?
5 answers
Yes I do agree. It is not hot/hot but they say their machines temp for coffee are perfect..
I agree, I don't understand why my coffee is not hot. I googled it and videos tell me to have a hot kettle of water ready and add a splash. Seriously? .... for $4k I have to make my coffee like instant coffee? I don't think so- absolutely not- that's crazy!. If I don't find a way to make it hot ( it is on HIGH), it will be returned for that reason. We do not drink warm coffee here. Comes out warm and within 5 minutes it's a cold drink. Not right. How embarrassing to server cold coffee to guests. Can't do it. :( DKR
My coffee comes out lukewarm; an awful way to drink coffee. By the time i finish it’s ice cold. I’m very disappointed with the Jura Impreza z6. I might just sell my machine on eBay at a discount and buy a different coffee machine.
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