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28 questions from our users

Alan L.

Alan L.asked

Impressa Z line

I've just run a decalcifying process and error 6 has come up when refilling tank.
Amy easy fix?



1 answer
Jura
Jura A.Jura

Dear Alan L.
Thank you for your question, please remove the drip tray, place your hand were the drip tray goes were the in sits inside the machine feel and check if there is any built up of coffee grounds.
Put hot water in the tank and test the machine. this should clear any air blockages.
Please test the machine. if you need any further support please email [email protected].
Kind Regards
JURA Support team

PAT

PATasked

Impressa Z line

My z7 has just started randomly shutting down without rinsing. I had this for 5+ years and it is used daily. It has shut down in the middle of making a cup of coffee and also during a cleaning.
Any ideas of how to fix this?

1 answer
Jamima
Jamima

My z9 does that only if the coffee grounds container or drip tray needs emptying.

Karma

Karmaasked

Z6

How many coffee does Jura Z6 make over two weeks



No answers
Deb D.

Deb D.asked

Z6

How much does it cost for a new spout

1 answer
Jura
Jura A.Jura

Dear Deb,
Thank you for your question, can you confirm if its the chrome spouts? as we do recommend for the machine to come in for repairs to have these replaced. We do send out the frother but not the spouts
Kind Regards
JURA Support team

brynjulf s.

brynjulf s.asked

Z6

Hello

I have a Jura Z6 (3.years old) And the display is dark. Somebody have some idea?



1 answer
Jura
Jura A.Jura

Dear Brynjulf S.
We can increase the display kindly see below.
Press the Rotary Switch.
‘Maintenance status’
T Turn the Rotary Switch until ‘Machine settings’ is displayed.
T Press the Rotary Switch.
‘Choose language’
T Turn the Rotary Switch until ‘Display’ is displayed.
T Press the Rotary Switch to enter the programme item.
‘Display’
T Turn the Rotary Switch to change the setting.
T Press the ‘Save’ button.
‘Saved’ appears briefly on the display.
‘Display’
T Press the ‘ button the number

John shepherd

John shepherdasked

Z6

I want to know if delonghi is a Jura product because friends have bought delonghi milk cleaner for their Jura coffee machine

1 answer
Jura
Jura A.Jura

Dear John, Thank you for your question, Delonghi is not a part of JURA and only JURA products should be used on our machines.
Kind Regards
JURA SUPPORT

Zap

Zapasked

Impressa Z5

The coffee coming out of my z5 seems to be watery, even though ristretto is selected, and extra strong. Any idea why this could be?

2 answers
Jura
Jura A.Jura

Dear Zap, Thank you for your question, it sounds like a blocked shower head.'
Please remove the drip tray and put to the side.
Place your hand were the drip tray sits feel up there is a flap that moves foward please move and wipe clear of any ground coffee.
once cleaned put tray back in and test the machine and let me know if this has resolved the issue.
Kind Regards
Kylie - Aftersales manager

Zap
Zap

Hi there Kylie, thanks.
I did that, not a lot of grounds came out, but no difference in the coffee noticed. Since then I went for it, I've pulled out and cleaned the grinder (spout was half blocked, bizarrely a lot of unground beans underneath the grinder which I emptied out), removed and cleaned the brewing head (no issues seen except the expected mould in various places), cleaned whatever surfaces I could get at. It all back together and works fine, but no apparent difference in coffee strength. I've tried fine and coarse ground settings. Any ideas what I might be missing? The unit is new to us, bought used recently. Thanks.

cesarejack32

cesarejack32asked

Z6

What should I do if my machine is frozen on the rinse water tank screen

1 answer
Scemo S.
Scemo S.

Sorry to hear about your problem with Jura z6 this machine has many problems, I hope yours is still under warranty. I dont know how to solve this except calling Jura and getting it sent back, probably a faulty sensor

Jassw

Jasswasked

Z6

My machine is stuck on the spout not fitted message even though it is fitted and no one has touched the spout. Theres no way to override it and sometimes it clears in 3o minutes, sometimes hours. Not convenient when you're wanting to make a coffee now.

1 answer
Scemo S.
Scemo S.

Many problems with this machine, I dont know the solution other than it being a faulty sensor, call Jura and get it sent to them to examine and fix the problem

Leanne

Leanneasked

Impressa Z line

I have a Z9 since 2014, Love it.
It seems to be having problems with water flow. I have taken filter out and filled tank with warm water and tried to run rinse coffee and milk and it does not flow. :-( HELP

1 answer
Jura
Jura A.Jura

Hi Leanne, try with hot water and remove the drip tray, place your hand were the drip goes feel up there is flap, pleave move forward and clean away any ground coffee. This is called the shower head and if there is just a little build up it wont dispense coffee or rinse. After cleaning please test the machine minus the filter and hot water.
Kind Regards
JURA - Support team

ERW

ERWasked

Z6

When you change the coffee setting and/or the oz setting for espresso, does it use more bean and/or provide the same amount of espresso or should I just keep it maxed out on strength and do multiple 1oz shots? Not sure if this is a quantity vs quality question. Thank you!

1 answer
Jura
Jura A.Jura

Hi EWR.
increasing the water only increases the hot water and not the strength by increasing the water it will make the expresso weaker if will need to increase beans to keep the strength.
I hope this helps if you need any further assistance please email [email protected]
Kind Regards
JURA Support team

Matt

Mattasked

Impressa Z line

I have a Z9 and the milk no longer froths when making latte/cappuccinos. It only comes out as warm milk. I have tried cleaning it without success and there are no blockages. Any suggestions?

No answers
Margaret Fidram Valentin

Margaret Fidram Valentinasked

Impressa Z line

I have Z9 coffee machine.After descaling and changing the filter buttons ( rotary switch and program button) not working.All the time A la carte message occurs.When I press any coffee button, nothing happen, only just water and milk disappeared.Not make any coffee white led lamp come up.

No answers
Margaret Fidram Valentin

Margaret Fidram Valentinasked

Impressa Z9

Hi, Not making any coffee, if I pressed any button.Coffee a la cart message come up.And ESM is on.Rotary swith not working

No answers
Peter

Peterasked

Z6

I have just purchased a new Z6,The manual says not to use coffee beans treated with additives or caramelised coffee beans. Would this mean I should not use Lavazza beans described on the packaging as having a taste profile of fruity and floral, chocolate, dried fruits, spices, wood and tobacco, Caramel, herbs and biscuit?

2 answers
Jura
Jura A.Jura

Hi Peter,
Not use any beans coated in sugar as its harmfull to the grinder and Brew-unit.
Kind Regards
Jura Support Team

Peter
Peter

Thanks for this. The beans definitely aren't sugar coated. The "taste profile" written on the packet is probably a bit of someone's imagination!!

Peter

Peterasked

Z6

I have recently purchased a new Z6. Could you please advise me where the serial number is locatd so I can complete the online registration for warranty purposes. The Z6 is currently making great coffee.

5 answers
Phil
Phil

On the box it came in. Just a bit different

Jura
Jura A.Jura

Dear Peter,
Thank you for your question, the serial is on the bottom under the barcode its the last 12 digits it normally starts with 2018, 2017, 2016 depending on the age of your new machine.
Kind regards
JURA Support Team

Peter
Peter

Thanks for this information.

Shannon W.

Shannon W.asked

Z6

We have run out of coffee beans for a couple days. And I just love the coffee from this machine so much I thought I would put ground coffee in the ground chute... I followed the instructions exactly. It wasn't rocket science. Yet, for some reason, the machine is not recognising that there is any ground coffee in the powder chute. It still doesn't give me an option to make coffee.

How do i fix this? If I can't fix this without shelling out heaps for repairs, how do i at least clean the ground coffee out of the chute?

No answers
Koty A

Koty Aasked

Impressa Z line

Is Jura Z7 coffee machine discontinued and if so when ? Thank you in advance for your help.

1 answer
Jura
Jura A.Jura

Dear Koty A,
Thank you for your question, the Z7 was discountinued in 2012.
Kind Regards
JURA SUPPORT TEAM

RaW1

RaW1asked

Z6

Why does the machine not make the coffee hot enough?

5 answers
anne
anne

Yes I do agree. It is not hot/hot but they say their machines temp for coffee are perfect..

DKRMASS423
DKRMASS423

I agree, I don't understand why my coffee is not hot. I googled it and videos tell me to have a hot kettle of water ready and add a splash. Seriously? .... for $4k I have to make my coffee like instant coffee? I don't think so- absolutely not- that's crazy!. If I don't find a way to make it hot ( it is on HIGH), it will be returned for that reason. We do not drink warm coffee here. Comes out warm and within 5 minutes it's a cold drink. Not right. How embarrassing to server cold coffee to guests. Can't do it. :( DKR

Abe P.
Abe P.

My coffee comes out lukewarm; an awful way to drink coffee. By the time i finish it’s ice cold. I’m very disappointed with the Jura Impreza z6. I might just sell my machine on eBay at a discount and buy a different coffee machine.

John P

John Pasked

Impressa Z5

What is error 8?

2 answers
Jura
Jura A.Jura

Dear John P,
Thank you for your question, Error 8 is a brew unit error please turn the machine off at the power point for a couple of minutes and turn back on sometimes doing a reset can resolve this issue otherwise the machine will need to come in to the nearest Jura service centre.
Kind Regards
JURA SUPPORT TEAM

coffee time
coffee time

Error 8 is a brew unit error please turn the machine off at the power point for a couple of minutes and turn back on sometimes doing a reset can resolve this issue otherwise the machine will need to come in to the nearest Jura service centre.

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