As of February 2022, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
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Slavica SainFar North Queensland, QLD
Theives
I paid for my wine and they did not deliver. The communication is non existent. They keep telling me I received my wine. But I have proof it went elsewhere. I am going to the police with my proof. They are are scam. Bad news, do not deal with these people.
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SteveSouth East Queensland, QLD
Completely dropped the ball!!
I will start by saying that usually Just Wines give me very good service, but unfortunately over the last few weeks weeks, whilst staff are working from home, they have completely "dropped the ball"!! I was sent a discount voucher with my last order. When i tried to use it, it wouldn't work. I contacted them by "chat" & was promised a call back within 24hrs.That call never came. I tried to phone them, but only got a recorded message and no return call. I emailed them, and they responded promising to contact me and fix the problem. That never...Read more
happened either. To this point I have not been able to use the voucher. I'm not sure why they sent to me, if I couldn't use it? A courtesy call regarding this debacle would have been nice, considering I buy quite a lot of wine from them, but that didn't come either!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AdamPearcedale
- 7 reviews
Delivered wines that were completely different from listing.
Wines are ordinary at best. You'd be better off raiding the discount bin at Dan Murphy's. I'm scared to open another bottle as it's very ordinary wine. It would be good to gift out to people you don't like.
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The reviewer stated that an incentive was offered for this review
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zac1954Adelaide
- 3 reviews
Customer Service
I have been a member for many years and in that time Just Wines customer service has gone from good to abysmal. Impossible to reach by phone, do not answer messages or emails. So disgusted I'm looking at other clubs.
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ElioNorth West, QLD
- 2 reviews
Service was terrible
Two cases ordered. First case arrived 2 weeks before the other. Promised a free bottle did not get it, rang and was offered $10 voucher for the free $25 bottle.
1 comment
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The reviewer stated that an incentive was offered for this review
Champ2504Sydney, NSW
- 2 reviews
Love the selection
Wonderful service. Great selection of wines, all reds from different regions including some great wine makers at a great price. Recommend the premium mixed reds to all. All delivered on time
1 comment
Justwines. c.Just Wines
Thank you for sharing the wonderful 5* review of Just Wines.
We are delighted to hear that you are enjoying the Just Wines difference, with wide variety of excellent quality wines, quick delivery and friendly customer services.... Read more
Once again thank you so much for your kind review. We hope you have a nice evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
Nick R
- 2 reviews
It is exactly what it says on the bottle
A pleasant wine that at discount price is very drinkable. For my taste I prefer chardonnay to be more buttery but the citrus tones are there, even the melon. Again not entirely my kind of chardonnay but very drinkable. My wife likes it a lot
1 comment
Justwines. c.Just Wines
Thank you for sharing the wonderful 4* review, Nick.
We are glad that we were able to help you find an good wine and are delighted to hear that you are enjoying the Just Wines difference, with wide v... Read more
ariety of excellent quality wines, quick delivery and friendly customer services.Similar opinion? Write a review on ieatwords.com.au!
JohnGreater Melbourne (Metropolitan), VIC
Do not buy off Just Wines.
Still waiting for box of undelivered wines six weeks ago, will never see them. Do not go into any plan that Just Wines take money out of your account, it has now become a problem for me. there is no response to any phone calls. GOOD LUCK SUCKERS
2 comments
Justwines. c.Just Wines
Hi John,
Thank you for taking the time to contact Just Wines.... Read more
John, we sincerely apologize for any inconvenience you might have faced due to this situation, this is not the kind of experience we want any of our customers to have. We tried locating your account in our database using your first and last name, unfortunately, we were not able to locate any account. May we request you to send an email to "[email protected]" and he will assist in resolving your query promptly, Once again we truly are sorry for the inconvenience you might have faced. We hope to see you on Just Wines soon. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesMaybe you pick up the phone and call me, as I can't call you as you don't answer the phone. Please stop any payments coming out of my account as I am now getting legal advice. My phone number is 0408053278.
Unhappy Wineing
John.
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The reviewer stated that an incentive was offered for this review
john g.Northern Region, NSW
- 2 reviews
Disappointing
Opened a bottle of 2011 Cherry Tree Hill Cabernet Merlot Museum Release last night 29th April, Have been drinking red wines since 1966 and this wine was not up to scratch, I believe that this wine has passed it's use by date and not even suitable to cook with. It's disappointing to now find that I have a second bottle sent in the same order. This would be the first since I commenced ordering from your Company that I have received a wine that was undrinkable
John Griffith
1 comment
Justwines. c.Just Wines
Hi John,
Thank you for taking time to share your review and feedback. ... Read more
We are terribly sorry for the issues you have had with your orders. We tried to locate you in our systems, using your given name here, but were not able to find the exact account. We are sorry to hear that you did not enjoy the wines. Also, would like to take this opportunity to inform you that we offer 100% customer satisfaction guarantee and have "no question ask" 90 days return policy. We would be very happy to issue a refund of your order or send an replacement as per your choice. Once again we appreciate your feedback please feel free to call us at 1300 250 296 or write to us. Thank You Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
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MaxineSouthern and Hills, SA
Hancock + Hancock Cabernet Touriga
Not only does this wine taste good but it was good value from Just Wines! Great service + delivery in tough times! I purchased it because it is my dad's surname + my maiden name so I am drinking it on ANZAC Day to remember him! He was a Commando in WW2! Thank you Just Wines!
1 comment
Justwines. c.Just Wines
Thank you for sharing the wonderful 5* review, Maxine.
We are glad that we were able to help you find an elusive wine and are delighted to hear that you are enjoying the Just Wines difference, with w... Read more
ide variety of excellent quality wines, and friendly customer services.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
A true Customer experience
Solved a prolonged delivery issue with a very courteous and excellent approach to Customer Service. The issue became frustrating even with understandable delays. Just Wines worked through them in a very professional manner with the transport provider.
1 comment
Justwines. c.Just Wines
Hi Warren,
Thank you for sharing the wonderful 5* review. Your review means a lot to us.... Read more
Due to Covid-19, all of our deliveries are delayed as couriers are overwhelmed with order and they have to maintain social distancing and other measures to stop the spread of disease. However, we are glad to hear that this issue was resolved effectively by our excellent customer services. Once again thank you so much for your kind review. We hope you have a nice evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Cheers! Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
Rich90Sydney, NSW
- 3 reviews
Bait and switch scam. Don't trust.
I ordered a premium selection which did not get shipped for 2 weeks (I had to chase them up in order to ship it as they claimed they had a problem in the warehouse). I received a cheap mixed dozen instead. I contacted customer service to get the right wines sent but they suggested I try the wines and they will give a credit on my next order (I paid for the premium wines and get budget wines) so I can go through the same issue again and put another order in pay for premium wines and get cheaper wines sent to me. I demanded a refund as I paid fo...Read more
r decent wines not what they sent and finally got them to agree. I had to take the wines to the post office as they advised to arrange pickup at my place could take weeks and then they would process a refund. After dropping the wines at the post office and I waited a week before querying where is my refund, only to be told they had a another technical error and it was not processed (Funny I had to chase them up to get an answer). Was told it was processed and it would take up to 3 days. I escalated to mydeal.com. I was offered a discount for any future orders. Never again! No trust in them whatsoever2 comments
Justwines. c.Just Wines
Hi,
Thank you for taking the time to contact Just Wines.... Read more
We sincerely apologize for any inconvenience you might have faced due to this situation, this is not the kind of experience we want any of our customers to have. We tried locating your account in our database using your first and last name, unfortunately, we were not able to locate any account. Could you please share any of recent order numbers, so we can look into the reasons leading to this and rectify them at the earliest. As a token of apology, we would like to offer you a $20 discount coupon on your next purchase on Just wines. We request you to please email your order number to [email protected] and he will look in this matter and will also send you discount code. Thank You, Team Just WinesSeems to be a common thread here of not being able to find things. Have sent you the details. Don't worry about the coupon you wont get my business again. If you would like I am happy to post the supp... Read more
ort transcript on this website as well so everyone can see the poor experience I had.Similar opinion? Write a review on ieatwords.com.au!
Paula A.Hunter Region, NSW
Good value
Nice mix of wines. Delivery took longer than anticipated, but I guess that is normal in these Covid-19 times! Enjoyable selection of easy drinking wines. Website is very clunky when searching for wine deals.
1 comment
Justwines. c.Just Wines
Hi Paula,
Thank you for sharing the wonderful 4* review of Just Wines.... Read more
We are delighted to hear that you are enjoying the Just Wines difference, with wide variety of excellent quality wines, and friendly customer services. Will forward your feedback regarding the website to concerned team so that they can take appropriate measures. Once again thank you so much for your kind review. We hope you have a nice evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ordered received in 3 days
good selection of cheap wines. No big name brands available but good everday drinking for good prices. order from them every time i need to fill up the cellar with drinkables
1 comment
Justwines. c.Just Wines
Thank you for sharing the wonderful 5* review and recommending us, Tom. Your review means a lot to us.
We are glad that we were able to help you find good wine and are delighted to hear that you are ... Read more
enjoying the Just Wines difference, with wide variety of excellent quality wines, quick delivery and friendly customer services.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
罗 维.Sydney, NSW
Worst ever experience
Ordered wine on 25/3, did not received until mid Apr. today one month later both fast way and just wine sending emails that wine is delivered but nothing. After all the drama asked to speak to manager, only get a customer service try to brush it off. Not worth an effort to buy any product from this company.
1 comment
Justwines. c.Just Wines
Hi,
Thank you for taking the time to contact Just Wines.... Read more
we sincerely apologize for any inconvenience you might have faced due to this situation, this is not the kind of experience we want any of our customers to have. We tried locating your account in our database using your first and last name, unfortunately, we were not able to locate any account. May we request you to send an email to "[email protected]" and he will assist you in resolving your query promptly. Once again we truly are sorry for the inconvenience you might have faced. We hope to see you on Just Wines soon. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
Find out how Just Wines compares to other Wine & Liquor Shops
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Not a bad drop for the price
A nice dry rose, good depth of colour and great value for the price. Ordering was straight forward and the wine came in a reasonable time frame given the current circumstances.
1 comment
Justwines. c.Just Wines
Hi Leah,
Thank you for sharing the wonderful 4* review of Just Wines.... Read more
We are delighted to hear that you are enjoying the Just Wines difference, with easy to use website, wide variety of excellent quality wines, quick delivery and friendly customer services. Once again thank you so much for your kind review. We hope you have a nice evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Ed Manning
- 2 reviews
- Verified customer
A great Mixed Case
I have been in "lock-down" while working in Broome so decided to buy a mixed case. A google search put me onto Just Wines. I had trouble ordering due to poor internet in my accommodation but did the online chat function and placed my order hassle free. My introductory offer was validated and an order placed via Christian (I think that was his name) and all was done. The only down side was nothing to do with Just Wines but with Australian Post but when the order arrived it was better than expected. I will most defiantly use them again.
1 comment
Justwines. c.Just Wines
Thank you for sharing the wonderful 5* review, Ed.
We are glad that we were able to help you find an good wines and are delighted to hear that you are enjoying the Just Wines difference, with wide va... Read more
riety of excellent quality wines, and friendly customer services.Similar opinion? Write a review on ieatwords.com.au!
Joyleen H.Central, SA
Great service, not great wines!
Service and communication was 5 stars but the wines are definitely C grade. But I guess I have got what I paid for by only spending $75 a case. Will choose wisely next time.
3 comments
Justwines. c.Just Wines
Hi Joyleen,
Thank you for taking time to share your review and feedback. ... Read more
We are terribly sorry for the issues you have had with your orders. We tried to locate you in our systems, using your given name here, but were not able to find the exact account. We are sorry to hear that you did not enjoy the wines. Also, would like to take this opportunity to inform you that we offer 100% customer satisfaction guarantee and have "no question ask" 90 days return policy. We would be very happy to issue a refund of your order or send an replacement as per your choice. Once again we appreciate your feedback please feel free to call us at 1300 250 296 or write to us. Thank You Team Just WinesHi thank you for contacting me. I ordered through eBay so that may be why you can’t find me. I appreciate the offer.
Justwines. c.Just Wines
Hi Joyleen,
We request you to please contact our customer service team and they will resolve your query. ... Read more
Thank You Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Gary C.Metropolitan Adelaide, SA
- 5 reviews
Great company for wine deliveries
Excellent selections of wines and good service. I have used a few times and will use again. Due to current COVID19 situation there was a slight delay in delivery but was worth the wait.
1 comment
Justwines. c.Just Wines
Hi Gary,
Thank you for sharing the wonderful 5* review of Just Wines and supporting us in these difficult times.... Read more
We are delighted to hear that you are enjoying the Just Wines difference, with wide variety of excellent quality wines. Once again thank you so much for your kind review. We hope you have a nice evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
PedroMetropolitan Adelaide, SA
Spot on
Ok, i wasn't after top shelf wines at the price i was paying but i was surprised at the quality of them. They far exceeded my expectations and i will definitely be purchasing again. Cheers
1 comment
Justwines. c.Just Wines
Hi Pedro,
Thank you for sharing the wonderful 4* review of Just Wines. You review means a lot to us. ... Read more
We are delighted to hear that you are enjoying the Just Wines difference, with wide variety of excellent quality wines, quick delivery and friendly customer services. Once again thank you so much for your kind review. We hope you have a nice evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Irene Jarvisasked
On the 22nd August, 2022 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis
1 answer
Justwines. c.Just Wines
Hi Irene,
Thank you for taking the time to contact Just Wines.
I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.
Please enjoy your day ahead.
Cheers!
Team Just Wines
John Carlingasked
We would love to know.... Where Is Our Wine?
2 answers
Justwines. c.Just Wines
Hi John,
Thank you for taking the time to contact Just Wines.
First of all John, please accept my most sincere apologies for the delayed response on this request.
I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.
The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.
Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.
I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.
If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.
Happy Wineing!
Team Just Wines
Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?
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Justwines. c.Just Wines
Hi Elio,
Thank you for taking the time to contact Just Wines.... Read more
Elio, we sincerely apologize for any inconvenience you might have faced due to this situation. We tried locating your account in our database using your first and last name, unfortunately, we were not able to locate any account. May we request you to send an email to "[email protected]" and he will assist in resolving your query promptly, Once again we truly are sorry for the inconvenience you might have faced. We hope to see you on Just Wines soon. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just Wines