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Reviews

4.2

1,428 reviews
5
(832)
4
(349)
3
(82)
2
(46)
1
(119)
  • Product Quality
    4.4 (863)
  • Return Claim MadeYes (56) · No (920)
  • Customer Service
    4.3 (574)
  • Shipping
    4.4 (509)
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Slavica Sain

Slavica SainFar North Queensland, QLD

Theives

published

I paid for my wine and they did not deliver. The communication is non existent. They keep telling me I received my wine. But I have proof it went elsewhere. I am going to the police with my proof. They are are scam. Bad news, do not deal with these people.

Customer Service
Product Quality
Return Claim MadeNo
Steve

SteveSouth East Queensland, QLD

Completely dropped the ball!!

published
Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Adam

AdamPearcedale

  • 7 reviews

Delivered wines that were completely different from listing.

published

Wines are ordinary at best. You'd be better off raiding the discount bin at Dan Murphy's. I'm scared to open another bottle as it's very ordinary wine. It would be good to gift out to people you don't like.



Customer Service
Product Quality
Shipping
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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zac1954

zac1954Adelaide

  • 3 reviews

Customer Service

published

I have been a member for many years and in that time Just Wines customer service has gone from good to abysmal. Impossible to reach by phone, do not answer messages or emails. So disgusted I'm looking at other clubs.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Elio

ElioNorth West, QLD

  • 2 reviews

Service was terrible

published

Two cases ordered. First case arrived 2 weeks before the other. Promised a free bottle did not get it, rang and was offered $10 voucher for the free $25 bottle.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Champ2504

Champ2504Sydney, NSW

  • 2 reviews

Love the selection

published

Wonderful service. Great selection of wines, all reds from different regions including some great wine makers at a great price. Recommend the premium mixed reds to all. All delivered on time

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines
Nick R

Nick R

  • 2 reviews

It is exactly what it says on the bottle

published

A pleasant wine that at discount price is very drinkable. For my taste I prefer chardonnay to be more buttery but the citrus tones are there, even the melon. Again not entirely my kind of chardonnay but very drinkable. My wife likes it a lot

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines
John

JohnGreater Melbourne (Metropolitan), VIC

Do not buy off Just Wines.

published

Still waiting for box of undelivered wines six weeks ago, will never see them. Do not go into any plan that Just Wines take money out of your account, it has now become a problem for me. there is no response to any phone calls. GOOD LUCK SUCKERS

Customer Service
Product Quality
Shipping
Return Claim MadeYes
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2 comments
Just Wines
Justwines. c.Just Wines
John
John

Maybe you pick up the phone and call me, as I can't call you as you don't answer the phone. Please stop any payments coming out of my account as I am now getting legal advice. My phone number is 0408053278.
Unhappy Wineing
John.

The reviewer stated that an incentive was offered for this review

john g.

john g.Northern Region, NSW

  • 2 reviews

Disappointing

published

Opened a bottle of 2011 Cherry Tree Hill Cabernet Merlot Museum Release last night 29th April, Have been drinking red wines since 1966 and this wine was not up to scratch, I believe that this wine has passed it's use by date and not even suitable to cook with. It's disappointing to now find that I have a second bottle sent in the same order. This would be the first since I commenced ordering from your Company that I have received a wine that was undrinkable
John Griffith

Product Quality
Return Claim MadeNo
1 comment
Just Wines
Justwines. c.Just Wines
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Maxine

MaxineSouthern and Hills, SA

Hancock + Hancock Cabernet Touriga

published

Not only does this wine taste good but it was good value from Just Wines! Great service + delivery in tough times! I purchased it because it is my dad's surname + my maiden name so I am drinking it on ANZAC Day to remember him! He was a Commando in WW2! Thank you Just Wines!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

A true Customer experience

published

Solved a prolonged delivery issue with a very courteous and excellent approach to Customer Service. The issue became frustrating even with understandable delays. Just Wines worked through them in a very professional manner with the transport provider.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines
Rich90

Rich90Sydney, NSW

  • 3 reviews

Bait and switch scam. Don't trust.

published
Customer Service
Product Quality
Shipping
Return Claim MadeYes
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2 comments
Just Wines
Justwines. c.Just Wines
Rich90
Rich90
Paula A.

Paula A.Hunter Region, NSW

Good value

published

Nice mix of wines. Delivery took longer than anticipated, but I guess that is normal in these Covid-19 times! Enjoyable selection of easy drinking wines. Website is very clunky when searching for wine deals.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

ordered received in 3 days

published

good selection of cheap wines. No big name brands available but good everday drinking for good prices. order from them every time i need to fill up the cellar with drinkables

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

罗 维.

罗 维.Sydney, NSW

Worst ever experience

published

Ordered wine on 25/3, did not received until mid Apr. today one month later both fast way and just wine sending emails that wine is delivered but nothing. After all the drama asked to speak to manager, only get a customer service try to brush it off. Not worth an effort to buy any product from this company.

Customer Service
Product Quality
Shipping
1 comment
Just Wines
Justwines. c.Just Wines
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Not a bad drop for the price

published

A nice dry rose, good depth of colour and great value for the price. Ordering was straight forward and the wine came in a reasonable time frame given the current circumstances.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Ed Manning

Ed Manning

  • 2 reviews
  • Verified customer

A great Mixed Case

published

I have been in "lock-down" while working in Broome so decided to buy a mixed case. A google search put me onto Just Wines. I had trouble ordering due to poor internet in my accommodation but did the online chat function and placed my order hassle free. My introductory offer was validated and an order placed via Christian (I think that was his name) and all was done. The only down side was nothing to do with Just Wines but with Australian Post but when the order arrived it was better than expected. I will most defiantly use them again.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines
Joyleen H.

Joyleen H.Central, SA

Great service, not great wines!

published

Service and communication was 5 stars but the wines are definitely C grade. But I guess I have got what I paid for by only spending $75 a case. Will choose wisely next time.

Customer Service
Product Quality
Return Claim MadeNo
3 comments
Just Wines
Justwines. c.Just Wines
Joyleen H.
Joyleen H.

Hi thank you for contacting me. I ordered through eBay so that may be why you can’t find me. I appreciate the offer.

Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Gary C.

Gary C.Metropolitan Adelaide, SA

  • 5 reviews

Great company for wine deliveries

published

Excellent selections of wines and good service. I have used a few times and will use again. Due to current COVID19 situation there was a slight delay in delivery but was worth the wait.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Just Wines
Justwines. c.Just Wines

The reviewer stated that an incentive was offered for this review

Pedro

PedroMetropolitan Adelaide, SA

Spot on

published

Ok, i wasn't after top shelf wines at the price i was paying but i was surprised at the quality of them. They far exceeded my expectations and i will definitely be purchasing again. Cheers

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Just Wines
Justwines. c.Just Wines
Page 1 of 72

Questions & Answers

Irene Jarvis

Irene Jarvisasked

On the 22nd August, 2022 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
Justwines. c.Just Wines

Hi Irene,

Thank you for taking the time to contact Just Wines.

I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.

Please enjoy your day ahead.

Cheers!
Team Just Wines

John Carling

John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
Justwines. c.Just Wines

Hi John,

Thank you for taking the time to contact Just Wines.

First of all John, please accept my most sincere apologies for the delayed response on this request.

I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.

The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.

Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.

I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.

If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.

Happy Wineing!
Team Just Wines

John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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