3 questions from our users
Reeasked
How much rice to how much water?
No answers
Lizasked
Should boiling rice water spit from the steam vent? There was quite a puddle of starchy water on the benchtop under the cooker that had flowed down the sides during cooking. It was a mess to clean up and I'm not sure how safe it is. Thanks Liz
1 answer
RachelKambrook
Hi Liz - can you please contact our customer service team on 1300 139 798 during business hours or e-mail [email protected] as the product sounds faulty and it shouldn't be doing that at all. Thank you.
Jimmyasked
Why was this unit constructed in such a way that it vents steam onto your knuckles as you try to open the lid?! I burnt myself first time I tried to use it. This will always happen due to the placement of the handle and vent. Bad design that shouldn't have been implemented. There is no way of getting around this. Also its very difficult to get the steamer dish out as it has no lip to grab onto. You have to pry it up with something before lifting it. Are you bringing out an updated unit soon?
1 answer
OfficialKambrook
Hi Jimmy, could you please contact the Kambrook customer care team on 1300 139 798 during business hours or e-mail [email protected].
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