Kambrook Stainless 6L KSC120 Questions & Answers

Hi. I bought the Kambrook 6L stainless steel slow cooker last year. I have not used it since then. However, when I used it today, I cannot move the setting from "low". The light is on low and even though I have adjusted the dial to get it to "auto" or "high", the light remains on "low". Can you please help? Unfortunately, I have lost the manual. Many thanks.

Hi,yes i am having the same problem now. I bought this slow cooker model today and using it straight away after warm wash and wiped dry before use as Instruction said, i put in meat and some dry veg and pour 2L water in then turned to High cook thinking it should boil first then i will turn to Low, but the Low light was ON instead the High light, after 1 hour the out side is hot but inside pot does not have the fine firm to start simmering, so i turned to Auto, the Slow light still on, no change ( i was expected the light should be changed to Auto light), so i turned back to High and leaved like that, now after 2 hour the soup inside is hot but not like boiling hot.
Questions : 1/ is it always have to leave cooking several hours to be able to eat ? cause after 2 hours the soup water not even boiled how can it cooked ?
2/ is the light does not worked properly?

bought this slow cooker 3 weeks ago not very happy the out side gets very hot I had it on auto but took a lot longer to cook but never seemed to get to boiling point I all so have noticed the lid does not sit flush with the dish and wondered if it could be loosing heat because its not sealing. has any one had a problem with the lid not sealing?

We recently purchased one of these and we're having lots of issues. First we tried using the auto function, which we were told would heat to temperature on high and the slow cook until done, after 2 hours I checked on it and it wasn't even simmering, there wasn't even condensation on the lid, and when I felt the sauce it wasn't even hot to the touch, it was more like lukewarm. I was concerned that the meat wouldn't reach core temp of 60 before the 4 hours so I put it on high and it seemed to simmer, just, I took the lid off at the end to thicken the sauce and it wouldn't maintain a simmer on high with the lid off. The next time we tried just using low thinking that something might be wrong with the auto function, and it was the same, after 2 hours it was barely lukewarm and no condensation on the lid. I know it's supposed to cook slowly, but we are really concerned about food safety with the temps it is doing... could it have a faulty thermostat or is this what this model is like??